Enterprise Rent-A-Car: Evaluating Human Resource Management Practices

This report provides a comprehensive analysis of Human Resource Management (HRM) practices at Enterprise Rent-A-Car. It begins with an introduction to HRM, highlighting its importance in workforce planning and resourcing. The report then delves into the purposes and functions of HRM, including productivity, employee retention, and organizational culture. It examines the strengths and weaknesses of various recruitment and selection approaches used by Enterprise Rent-A-Car, such as internal recruitment, graduate programs, online recruitment, and third-party agencies. Furthermore, the report evaluates the benefits of different HRM practices, such as training and development, and performance and reward systems, for both employers and employees, and their effectiveness in raising profits and productivity. The report also discusses the importance of employee relations and employment legislation in influencing HRM decision-making, concluding with recommendations for improving HRM practices at Enterprise Rent-A-Car. The report includes practical examples such as a job advertisement, job description, person specification, curriculum vitae, and selection process to illustrate the application of HRM principles.

UNIT 3 – HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...............................................................................................................4
BACKGROUND CASE STUDY AND COMPANY OVERVIEW........................................5
TASK 1 – ESSAY..............................................................................................................6
INTRODUCTION............................................................................................................6
DISCUSSION.................................................................................................................6
CONCLUSION.............................................................................................................10
TASK 2 – ESSAY............................................................................................................11
INTRODUCTION..........................................................................................................11
DISCUSSION...............................................................................................................11
CONCLUSION.............................................................................................................13
TASK 3 - REPORT FORMAT..........................................................................................14
EXECUTIVE SUMMARY.............................................................................................14
INTRODUCTION..........................................................................................................14
P5 - IMPORTANCE OF EMPLOYEE RELATIONS AT ENTERPRISE WITH
RESPECT TO INFLUENCING HRM DECISION-MAKING.........................................14
P6 - THE KEY ELEMENTS OF EMPLOYMENT LEGISLATION AND THE IMPACT IT
HAS UPON HRM DECISION-MAKING.......................................................................15
CONCLUSION.............................................................................................................16
RECOMMENDATIONS................................................................................................16
TASK 4 – INDIVIDUAL PORTFOLIO FOLDER..............................................................17
PART 1 – GROUP WORK...........................................................................................17
JOB ADVERTISEMENT...........................................................................................17
PART 2 – INDIVIDUAL WORK....................................................................................18
JOB DESCRIPTION.................................................................................................18

PERSON SPECIFICATION......................................................................................19
CURRICULUM VITAE..............................................................................................20
SELECTION PROCESS..........................................................................................21
CONCLUSION.................................................................................................................22
REFERENCES................................................................................................................23

INTRODUCTION
In general, a formal system devised for the management of the individuals in an
organization is termed as Human resource management. In addition, human resource
management is process of binding organizations with people and helping both
organization and people in archiving the individual as well as organizational goal of the
organization (Armstrong and Taylor, 2014).. The key responsibilities of the human
resource department in the organization fall into three major categories recruiting,
employee benefit and compensation and designing work.
The purpose of this report is to explore and apply different concepts of the human
resource management in particular workplace. The first part of this report depicts the
different purposes and functions of the human resource department which is followed by
different approaches of recruitment and selection. Further, the report involves various
benefits of the HRM for employees as well as employer. In addition, the report illustrates
different aspects of employ relations and legislations at the workplace. The final part of
the report consists of application of various HRM practices though simplified examples.

BACKGROUND CASE STUDY AND COMPANY OVERVIEW
The study focuses on the organization “Enterprise Rent-A-car” which is founded in the
1957 by the Jack Taylor in the USA. Over the years, the origination has got an immense
success as they have started with the seven cars only and now they have become the
largest car rental organization in the North America. The organization is continuously
providing services to their consumers with approximately 65,000 employees from
different location such as USA, Ireland, Germany, UK, Rico, Canada and Puerto. There
approximately 7,000 offices in the UK and 900 offices in other destination. The
organization majorly focuses on the consumer satisfaction which enables company to
grow as the annual turnover of the company is over £4.5 billion. The origination has an
effective human resource management to hire, train and develop employees.

TASK 1 – ESSAY
INTRODUCTION
The aim of this essay is to assess and analyze the various purposes of the HRM in
workforce planning and resourcing in Enterprise Rent-A-Car and further evaluating the
different approach of the recruitment and selection. Workforce planning and resourcing
starts from the recruitment of the employees for the different roles of the organization
and providing training to them; to retention of the deserving employees and termination
of the less talented one (Schweyer, 2010). In addition, the overall delvopment of the
employees of the organization also the integral part of workface planning.
DISCUSSION
P1 – DIFFERENT PURPOSES AND FUNCTIONS OF THE HRM, APPLICABLE TO
WORKFORCE PLANNING AND RESOURCING AT ENTERPRISE RENT-A-CAR
In Enterprise Rent-A-Car, the demand of the staffing the employees should be
effectively forecasted by the HRM department. Different purposes and functions of the
HRM are described below.
PURPOSES OF THE HRM
There are several purposes of the HRM that provide a competitive edge to the
organization and can be finically befitted for the firm. Out of which three most important
purpose of the HRM given below:
 Productivity
 Employee retention
 Organizational culture
PRODUCTIVITY
Increasing productivity of the employees as well as organization is one of the most
important goals of the organizations which become the major concern of the HRM.
Essentially, the purpose of the HRM in Enterprise Rent-A-Car Enterprise is to enrich

productivity by optimizing the effectiveness of the employees in the organization. The
Increased productivity of the employees leads to the accomplishment of the overall
objectives of the company (Lin, 2010).
EMPLOYEE RETENTION
Secondly the purpose of the HRM in Enterprise Rent-A-Car enterprise is to improvise
the employee retention of the organization by implementing effective policies and
focusing on employee’s welfare (Belbin, 2012). Employees are the most valuable assets
of the organization therefore to grow and compete in the market it is essential for the
company to retain deserving candidate.
ORGANIZATIONAL CULTURE
Thirdly, the most important purpose of the HRM in the Enterprise Rent-A-Car
organization is to maintain the effective working environment and culture within the
organization (Haff, et al. 2015). The aforementioned objective can be achieved through
a transparent procedure and effective working policies.
FUNCTIONS OF THE HRM
The functions of the HRM can be divided into two categories; operative functions and
managerial functions. Whereas operative function incorporates recruitment, training,
delvopment of the workforce; managerial functions involve planning, organizing,
controlling and directing. Three major functions of the HRM are:
 Recruitment and selection
 Training and delvopment
 Performance appraisal

[Source: http://www.deberti.com/index.php/paper/9464/]
RECRUITMENT AND SELECTION
The key function of the HRM in the Enterprise Rent-A-Car is to recruit and select the
employees through the analysis of the information collected from the Job analysis. In
this function, HRM department responsible from developing job advertising to
recruitment of the employees for the various positions of the company (Stewart, et al.
2013).
TRAINING AND DELVOPMENT
Further, to enhance the performance and productivity of the employees, HR managers
of the Enterprise Rent-A-Car provide several trainings to the employees that help them
in performing well and grow (Ng and Dastmalchian, 2011). Organization conducts
several trainings for the new as well as existing employees to enhance performance.
PERFORMANCE APPRAISAL
Performance appraisal is conducted by the human resource department of the
Enterprise Rent-A-Car to check the performance of the employees. Further, on the
basis of that analysis incentives and individuals are promoted (Gupta and Kumar,
2012).

P2 – STRENGTHS AND WEAKNESSES OF THE DIFFERENT APPROACHES OF
RECRUITMENT AND SELECTION USED BY ENTERPRISE RENT-A-CAR
In general, the recruitment refers to the process of attracting, shortlisting, selecting and
appointing employees where section is the process of reviewing the information
provided by the applicants and ensuring that the qualification meet to the standard.
Various approaches of the recruitment and selection used by Enterprise Rent-A-Car
are:
INTERNAL RECRUITMENT - PROMOTING EXISTING EMPLOYEES
In this kind of recruitment process, existing employees are promoted rather than
employing new one. Considering the strengths, internal recruitment has relatively low
operational cost as it saves interviewing and advertising cost. Also, in internal
recruitment candidates are already aware of organizational culture (Lin, 2010).
The only weakness of the internal recruitment is that this process restricts the external
talent from entering the workplace of the enterprise Rent-A-car.
GRADUATE RECRUITMENT AND INTERNSHIP PROGRAM
The strength of this program is that it brings new and potential ideas from universities
and also the HR department gets to appoint the most deserving candidate frm the vivid
pool of suitable applicants.
Apart from that, this is very lengthy process and also incorporates huge advertising
costs. Further, the new candidates are also unfriendly with the working culture and also
the fault in process can provide wrong candidate (Moukas, et al. 2012).
ONLINE RECRUITMENT THROUGH OFFICIAL WEBSITE
The key strength of this process is that it is cost effective and also it reaches to the
larger audience which helps in recruiting potential candidate. Further, it is very easy and
flexible process as individual can reach there easily (Armstrong and Taylor, 2014).

THIRD PARTY RECRUITMENT - THROUGH OTHER ONLINE WEBSITE AND
AGENCIES
When an applicant is elected to through third party sources it costs less than other
recruitment approaches. But, the talent through this process the talent is very limited
because it demands large amount from the registration.
INTERVIEW AND ROLE PLAY ACTIVITIES
The most important task of the organization is to elect the right candidate because
these selection methods help the employer in knowing the candidate personally.
Further, it provides an in-depth analysis of the candidate and provides opportunities to
exchange and enhance knowledge (Daley, 2012).
Expect for, these methods are very lengthy as consumes time and also it is quite
difficult for the interviewer to know everything about employees in short period of time.
CONCLUSION
By the above essay, it can be concluded that HRM plays an immense role in the growth
and delvopment of the organization. Enterprise Rent-A-Car’s HR team fulfills all the
purpose mentioned in the essay and overlooked all the functions effectively. Further, to
sustain the organization it is essential to maintain the same in the future.

TASK 2 – ESSAY
INTRODUCTION
The purpose of this essay is to scrutinize the benefits of the different practices of the
HRM within the Enterprise Rent-A-Car for the employer as well as employees. Further,
the essay focuses on evaluating the effectiveness of different HRM practices
considering the profitability and productivity in the company.
DISCUSSION
P3 - BENEFITS OF THE DIFFERENT HRM PRACTICES WITHIN ENTERPRISE FOR
THE EMPLOYER AND EMPLOYEE
HRM practices refer to the set of procedures or polices utilized by the organization to
maintain the effective and disciplined work culture along with providing multiple benefits
to the organization. There are several HRM practices that are benefited the employees
as well as employer such as Training, learning and delvopment; job and workplace
design; the flexible origination; performance and reward (Liang and Mackey, 2011).
Various benefits of the two major practices are mentioned below:
LEARNING, DEVELOPMENT AND TRAINING
Employees and employers both get benefited from the learning, delvopment and
training in the Enterprise Rent-A-car enterprise. Initially, the training and develop
increase the morale and job satisfactions of the employees which in turn raise the
employee motivation. Further, this process enriches the capacity of the employees of
learning new technology and concept which leads to the innovation (Grossman and
Salas, 2011). Considering the employer’s end, the organization is benefited when
employees learn and work effectively because it enhances the productivity and
profitability of the company and also it provide encouragement to the origination to
adopt new technology (Aziri, 2011). Moreover, it raises the company’s image in the
market and reduces the risks which can be occurred due to lack of training.

PERFORMANCE AND REWARD
Essentially, performance and reward mechanism in the Enterprise Rent-A-Car
encourages and motivates the employees to work hard and archive their goals. Further,
the employees of the organization are financially befitted by the technics also the
appraisal motivates them to work hard. The other benefit of this system is that it
emphasizes and enhances the productivity of the employees. Considering the
employer, this helps the HRM Department in retaining the employees for the long period
of time and also it raises the job satisfaction among employees which develops an
effective working environment (Ng and Dastmalchian, 2011). Moreover, the productivity
of the organization along with the employees are increased due to this process.
P2 - THE EFFECTIVENESS OF THE DIFFERENT HRM PRACTICES IN TERMS OF
RAISING PROFITS AND PRODUCTIVITY AT ENTERPRISE
Effectiveness is the degree to which goals are accomplished and the extent to which
target complexity are minimized and resolved. So the effectiveness of the HRM
practices depends upon the successful implication and feedback of the practices.
Moreover, the practice will be considered as an effective practice if it is benefited the
employee as well as employer.
THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT
Considering the case of Enterprise Rent-A-Car, it is suggested that training and
delvopment is the essential part of the organization. The training and delvopment
mechanism is most effective practice because it provides opportunities to the
candidates to make mistake and learn new things about new technologies or other
concept. So the effectiveness of this practice is completely depends upon the
organization as well as employees. Organization should enable a creative environment
so every employee could able to think out of the box and create new ideas and at the
same time employees should actively participate in that practice (Haff and Triplett,
2015). Because, the absence of this practice will definitely make the origination’s effort
fruitless and lead to less productivity and drained cost. Moreover, it can be said that the