Human Resource Management Report: Hilton Hotel, Stratford, UK

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the context of the Hilton Hotel in Stratford. The report begins with an introduction to HRM, emphasizing its role in employee relations and organizational success. Task 1 focuses on the role and purpose of HRM within the service industry, specifically the Hilton Hotel, and includes a detailed human resource plan based on supply and demand analysis. Task 2 explores employment relations and the impact of employment law on HRM at the Hilton. Task 3 examines job descriptions, person specifications, and compares selection processes across different service industries. Finally, Task 4 assesses the contribution of training and development activities to the effective operation of the Hilton Hotel. The report covers key HRM functions such as recruitment, selection, orientation, employee relations, and training, providing insights into the strategic importance of these practices for achieving organizational goals. The report also delves into demand and supply forecasting, considering internal and external factors influencing human resource planning. This report aims to provide a thorough understanding of HRM principles and their practical application within a real-world business setting.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
LO1 .................................................................................................................................................4
P 1.1 The role and purpose of human resource management in a selected service industry with
reference to Hilton Hotel Stratford.............................................................................................4
P 1.2 Human resource plan based on an analysis of supply and demand for a selected service
industry with reference to Hilton Hotel Stratford.......................................................................5
TASK 2............................................................................................................................................7
LO2..................................................................................................................................................7
P2.1 The current state of employment relations for the Hotel industry......................................7
P2.2 How employment law affects the management of human resources of Hilton Hotel as
selected service industry business...............................................................................................9
TASK 3............................................................................................................................................9
LO3..................................................................................................................................................9
P3.1 Job description and person specification for a hotel industry job.......................................9
P3.2 Compare the selection process of different service industries businesses........................11
TASK 4..........................................................................................................................................12
LO4................................................................................................................................................12
P4.1 The contribution of training and development activities to the effective operation of the
selected service industry business Hilton Hotel........................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is a process of management of the employee relationship
and define the relationship between the employer and employee. Human resources management
can help to determine the effective organization which is create a positive environment in the
organization. It is essential process to every organization to evaluate the effective management to
develop the business function in appropriate manner. Human resource management is a
systematic process to manage people in organization the can help in achieving the individual
gaols of an organization. It can manage the strategies that can define the performance of the
organization it is a successful achieve of objective that can define by the organization in effective
manner to manage the resources effectively. HRM include workforce quality, recruitment and
selection, training and development, rewarding and motivating staff, communication, roles and
responsibility which can help to define they management in effective manner. It have to include
that how people are manage a business in proper way that can determine the goals and objective
of the organization to improve the performance of the company . The Hilton Hotel can define the
our innovative approach regarding the product and service in United States. It can define the
morale of employee with the help of training and development plan. In the below mentioned
report is based on the role and purpose of the hotel.
TASK 1
LO1
P 1.1 The role and purpose of human resource management in a selected service industry with
reference to Hilton Hotel Stratford
The main purpose of human resource management is hire and train the employee and
develop staff that can maintain the discipline in organization. With they help of effective training
and development process can help to evaluate the appropriate promotion in organization that can
help to manage the resource in effective manner . It can define the effective strategies to show
the benefits and effective use of resource to achieve the target of company in effective way that
can help to grow the image of and organization and develop the effective strategies. Human
resources management dine the responsibility regarding the issue of the organization. There are
five major function of human resource management:

Recruitment and selection- In the Hilton the recruitment and selection is the process of define the
screening and selecting candidate which is related to the objective of an Hilton. It is very
important process to every organization that can help to reduce the mistakes and improve the
quality of the candidates. After the recruitment and selecting define the proper and effective
staffing plan to enhance the level of effectiveness in an Hilton.
Orientation- Every Hilton provide orientation program for the new employee that can improve
the performance in a new job. The orientation program can define the objectives and goals of the
organization that determine the long- tern and short term goals which can help to achieve this
process.
Maintaining good working condition- the main purpose of the human resource management that
is maintain the good working condition which can help to motivate the employee to do work
effectively in Hilton. The contribution of employee is very important part of an organization that
can define the benefits of the organization and increasing the productivity which is possible by
the contributing of employees.
Managing employee relation- In any organization the employee is essential for the organization
which can help to chive the target of the Hilton Hotel and define the employee relation in
effective way. The managing employee relation is a wide nature of process to show the
behaviour of employee that can help to improving the work in appropriate manner.
Training and development- Human resource management can define they training and
development plan which can help to improve the performance of the employees ans well as staff
members that can help to enhance the ability with the help of education which is help to
increasing the skills of the individual to improve their performance in effective manner to
improve the performance of an organization.
In the human resource management there are some roles which is define the effective
process of an organization: executive role, audit role, facilitator role, consultancy role , service
role that can define the awareness of the present workplace and improve the performance of an
organization. They can include the specific information regarding the people management and
define the specific policy and strategy which can help to improve the performance of an
organization. Human resources management can evaluate the environment as well as policy
regarding the health and safety. It can be included the managing recruitment and hiring employee
which can help in achieving the benefits of an Hilton. It can help to develop the competitive

advantage which help in building the capacity and define the specific goods and service that can
used by the customers and help to grow the organization in long time period time.
Human resource plan: Human resource plan is made by the HR manager of the company it
define whole process or organization to achieve best goals and objectives in appropriate manner.
This plan include all the process which is manage by the staff in order to attain efficiency in their
process. In this plan they describe that how team members are added to manage and control
project. In making human resource plan it include project roles, skills which is needed in the
organization. Firstly manager define skills and knowledge which is needed in the staff of the
organization. Manager provide them best training to its employees in order to develop their
performance in effective manner and they done their work with efficiency. Secondly the set
project team which is regulate by the skilled staff in order to manage their team member in order
to complete their project successfully. Human resources plan is very important to the team in
order to interaction and reporting the relationship which are required in the team project. It also
define the particular responsibilities that are essential to manage the activities effectively. In
planing process the manager motivate their staff member by providing reward system so that
they all are motivate to done all the work effective and achieve predetermine targets in
appropriate time period. Reward system is more important way to motivate their employees
which assist in achieving the predetermining goals and objectives. There are some action which
is included in the human plan to motivate their staff member:
 Give award prize to the employees as an employee of the month.
 Send notes to their team members regarding their performance.
 Provide best training to improve their performance.
These are important to the human resources plan in order to attain best results and also improve
their performance. For developing the human resources management it is very important to
make plan which assist in improving the performance of the employees in appropriate manner.
P 1.2 Human resource plan based on an analysis of supply and demand for a selected service
industry with reference to Hilton Hotel Stratford
In the Hilton Hotel the human resource planing is based on the analysis of demand and
supply which is define the recruitment, selection, professional development, performance
appraisal and compensation. The human resource us define the effective plan to achieve the
goals of and organization in appropriate manner . In organization effective human resource

planing define the meeting the current and future needs or the employee which can determine by
the analysis of current performance to evaluate the performance objectives. It is involved the
determining the needs of the staff members and define the effective quality and quantity to
achieve the organization goals. Human resource planning involve the job analysis, forecasting
demand and supply chain that define the performance of the organization.
Demand forecasting is a process of quantitative method in human resource planning. It is
related to the future requirement of human resources that can define the goals of the
organization. There are some factor which is define the demand as per the human resources
planning:
human resource planning is determine the demand or the organization that is evaluate the future
demand as well as define the market process to create effective process to cover the demand of
the organization (Bloom and Van Reenen, 2011).
Organization have ton define the replacement needs it can be relate to the death, retirement,
resignation, termination which can fulfil the process of the demand forecasting
Every organization have to define the productivity to enhance the quality of the product as well
as service which is provide to the employee that can define the effective skills that can depend of
the organization environment and it is based on the demand of products and service with in the
enterprise in the market. In the demand forecasting there are some method to evaluate the
demand in human resource planning- Executive Judgement, work load forecasting, statistical
techniques. Which is used in the Ratio trends analysis, Econometric models, Bureks Smith
model, Regression analysis that can help to define the production service in human resource
planning to implement the demand process to provide effective and proper service tom their
employees that can improve the performance of the organization.
Supply forecasting is the proves of defining the estimate of supply that is based on the
current human resources and future availability that can determine the effective process to
evaluate the supply process in organization and that can define by the effective human resource
planning to enhance the productivity and performance of the organization (Bloomand Van
Reenen ,2011). Supply forecasting involve some step to forecast the stock process in effective
manner which is Head count, Job family inventory, Age inventory, Inventor of skill, experience,
values and capability, Inventory of qualifications and training, Inventory of salary grades, Sex
wise inventory, Local and non local wise inventory which is evaluate the development of the

organization regarding the supply forecasting as well as human resource planning. Supply
forecasting involve two type or sources internal and external sources.
Internal factors- Internal source of supply is based on the output of the organization which is
describe the training program for their employee to develop the skills, potentials, creative,
abilities of the organization which help in growing image and enhance the performance of the
organization.
External factor- External factor can based on the local and national function which is determine
the both factor in effective manner.
Local factor- Local factor define the population of the enterprise to evaluate the purpose of the
factors it involve current and future wages and salary from other employees that can help to
unemployment level of an organization. Local factor define the local transport as well as
communication facilities to their employee (Renwick Redman and Maguire, 2013).
National factor- National factor define the growth of the country in appropriate manner which
can be impact on the cultural patterns. It define the impact of government training schemes. In
organisation the human resource requirement is depend on the demand and supply forecasting of
human resource available
Human resources plan can be define the current and future needs which can help to
achieve the target of the company and improve the performance of the Hilton Hotel. It is a link
between human resources management and strategic plan to evaluate the effective performance.
TASK 2
LO2
P2.1 The current state of employment relations for the Hotel industry
In the Hilton Hotel the employee can help to decision making process that evaluate the
business process as well as define the strategy of the organization to get higher satisfaction the
the business process. In human resources management the effective principle can influence the
decision making process of the employee. Employee relationship can define the legal
relationship between the employers and employee which can determine the frame work that is
perform by the person as well as individual (Renwick, Redman and Maguire, 2013). It can based
on the attitude and skill of they employee to understand the policy as well as strategy of the

Hilton Hotel. It have to describe the mutual obligation of the employer and employee that can
show the expectation with each other that can help to develop the performance of the
organization in effective manner (Huselid, 1995Sisson,1990).
It define the application of labour and social security as well as they can determine the
nature and obligation regarding the workers. It is a survey of the people at work that can collect
the data by the employee to analysis the process of the organization. In human resource
management can define the employment relation which the help of improving the capability of
perform their work in effective way to define the profitability of the Hilton Hotel. Employments
relation can be define the effective relation with each other with the help of effective
communication as well as better understand in one employee to another employee that can
reduce the conflict in organization so that the organization can be evaluate the profitability in
appropriate manner and help to achieve their specific target which is done buy the experience
employee (Meredith, 2011).
Employee relation develop the standard labour which is include employment form
incentives bonuses tat can help to achieving the effective target of the organization. It can be
increased employment protection that is evaluate the better rat of pay. Employee relation
structure can help to maintain the employee relation which can help to satisfaction of the product
and service to improve performance of the Hilton Hotel. In another process the employee
relation culture can define the link between employees and organization. It can be evaluate the
trust and respect to improve the quality of the service. Employee relation negotiation have to
manage the skills of the employees. It can help to taking effective decision by the two or more
person regarding the Hilton Hotel.
Employment relation can help to effectively perform in the business as well as
organization activity with the help of servery interview which can define the effective
performance of the employee they can evaluate that how learning and training activity define in
the organization in workplace (Jiang ,Lepak and Baer, 2012). It can represent the group of
employee and it can randomly select from workplace to improve the financial performance in the
organization which is help in improving the productivity as well as profitability of the
organization. Employment relation can define the positive relation between each other and define
the effective information in the organization.

Employee relation is related with the contractual, emotional, physical between employer
and employee it can be define the fact relationship which is actually non industrial. It is a
systematic process to manage the resource in the organization with appropriate manner that can
help to enhance the productivity as well as define the effective performance of the organization.
It is focus on collective relationship in the workplace which is define the trust based relation with
employee to perform effectively to achieve their target which is predetermine by the organization
to improve their goodwill as well as performance in the organization (Wright and McMahan,
2011). It can involve the high level of employment that can based on improving the business
outcome and define the contribution of employee well bing. It can look for current information
that consider the positive value in the target market to achieve their goals and objectives in
appropriate manner.
P2.2 How employment law affects the management of human resources of Hilton Hotel as
selected service industry business
The employment law can affect the management of human resource which h is involve
the law regulation, labour relation, employee records which can be define the criminal record. It
is related to the national level because the small level of business can depend on the nature as
well as size which can be evaluate the opportunities in the organization (Wright and McMahan
2011). It can involve the rights and obligation and define the legal obligation of an organization
related to the employer is have to determine the current federal, state and local employment they
can define the types and size of the organization related to the graphic location. Employment law
can be define the wages that is provide to the employee it should be acceptable and it have to
according to their skills and specific that can define the appropriate condition of employment .
Hilton Hotel offer the job opportunities to the unemployed that can help to grow the
economy growth. It can be include the age requirement they can evaluated the education
background and past experience. It may be include job description, salary and compensation, bell
person that can help to achieve their target and improve their performance of the Hilton Hotel.
Employment legislation can include the protraction of measure which is evaluated
customer practice (Guest, 2011). It can be offer minimum standard to enhance the policies. It is a
effective process that can be evaluate by the law in a proper manner to get effective achievement.

Employee participation is a effective process to evaluate the performance of the
employee to improve in decision making process. It can help show the effective and appropriate
quality to motivate their employee to work effectively.
TASK 3
LO3
P3.1 Job description and person specification for a hotel industry job
Person specification and Job description
Position Housekeeping Manager
Location Hilton Hotel
Reporting line General Managerial
Overall purpose:
In the Hilton Hotel the housekeeping manager is the senior staff member who is applicable for
the managing the whole housekeeping operation in the hotel service. In this hotel the manager
can applicable their duty in the department which can define the developing level of the
strategic level of the hotel and it can define the key role of the specific policy as well as
strategies which is used in the organization.
Essential criteria:
 Minimum two years experience in a housekeeping at a management level in hotel line.
 Must have good and communicative spoken English
 knowledge about hotel industry
 contribute in the large level of organization
Desirable criteria:
 Effective perpetration and reporting
 Define the goals and price of a product in large organization as well as hotel industry
Skills:
 Effective as well as excellent communication and interpersonal skills
 Capability to define the task in large level of organization
 Effective way of working process
 Essential value- Attained people in effective way, trust and understanding, flexibility,

friendly nature, openness
 higher educational
 attention to get information
 ability to done work effectively
Professional responsibility
 define a effective annual budget for the organization as well as department in a meeting
 set the appropriate target to define the goals and objectives of an organization in
effective manner at management level
 define and evaluate the innovative ideas for a housekeeping department
 define the specific as well as effective strategy of the company can show the
development of the company
 Proper staff management
 Proper use of waste of material to define the profitability
 manage housing staff in appropriate manner
 having knowledge about all process of hotel product and services
 observation of all process at all times
 manage the maintenance the hotel activity
Administrative responsibilities
 define the effective and efficient use of specific resources
 maintained the satisfaction of the customers
 complete all paperwork of the organization
 investigate problems and accident regarding the equipment of the housekeeping
department
Personnel responsibilities
 set the effective and appropriate relationship with staff management at all levels.
 Define the facilities of a positive cultural ethos at whole level
 identify the effective training needs
 identify the development of the housekeeping staff
 maintain the communication level with other other department in the hotel line
 define the staff training
This job description will be based on the review in the changing the circumstances and define

any other responsibilities and duties of the jobholder.
Job description is general process to define the responsibility and position that can be
provided to the employee (Storey, 2014). It can be evaluate the positron of the report that can
help to identify the educational level to get a effective job for a person in Hilton Hotel.
Person specifications skills and qualification of the person that define the facility of the
do work in Hilton Hotel. It can include the effective job duties that evaluate by the employee in
effective manner. It may show the whole job description in recruitment process to develop their
process in effective manner.
P3.2 Compare the selection process of different service industries businesses
There are many service industry in the market according the hotel industry. In service
industry hotel and restaurant industry have some similarities and dissimilarity. Hilton Hotel is the
famous in a industry which is provide excellent service to their customers to get higher
satisfaction and make successful. In the selection process it can be recruit the maximum
candidates to define the work performance in effective manner (Guest, 2011). After recruitment
the have to invite selected candidates to the final interview it is face to face interview which is
communicate with candidates regarding their skills and personality regarding their job and
judging on the different basis and evaluate the educational level and testing the experience of the
candidates they can involve aptitude test and also verify the test on the basis of test level and take
effective decision regarding the employee and define haw they are capable to handle the critical
situation after that they select the capable employee and provide effective training for specific
time period that the employee can understand the all process of the Hilton Hotel. Selection
process is process of define the information which determine the job application that show the
qualification of the job posting (Sparrow Brewster and Chung, 2016). It is a systematic process
to determine and testing the job and selection can be involve the recruitment that is a positive
process to motivate the candidates to apply for the job and it define the pool of application which
is define in the candidates in a effective manner that is capable for the particular job . Selection
process include task of interviewing, selecting and last step to hiring the employee in job profile.
That can define the skills and experience in a appropriate manner to got the job that have to
involve the Screening, interviewing, selection and testing to decide the final candidate.
Selection process of service industry: