This report provides a comprehensive analysis of human resource management (HRM) within the Hilton Hotel chain. It explores the role of HRM in achieving organizational goals, emphasizing employee recruitment, selection, training, and performance management. The report examines the importance of employee relations, including contractual and statutory rights, and the impact of employment law on HRM practices. It further delves into job descriptions, person specifications, and comparisons of selection processes within the service industry. Additionally, the report investigates the role of training and development in improving operational activities and overall employee performance within Hilton Hotel. The report concludes by highlighting the significance of effective HRM in fostering a high-performing workforce and delivering quality customer service, crucial for success in the competitive hospitality market.
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