Human Resource Management Report for Hilton Hotel - HRM

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the Hilton Hotel. It begins by defining the role and purpose of an HR manager, highlighting responsibilities such as staffing, motivation, training, and development. The report then outlines a human resource plan for Hilton, covering resourcing strategy, scenario planning, demand/supply forecasting, and operational effectiveness. Furthermore, it assesses the current state of employee relations, discussing strategies like collective bargaining, employee participation, and conflict management. The report also examines the impact of employment law on HRM, including job discrimination. Additional sections delve into job descriptions, person specifications, and the selection processes within the hotel industry. The report concludes with a discussion of training and development, emphasizing its importance for both new and existing employees. The report utilizes Hilton Hotel as a case study and provides insights into various aspects of HRM in the service industry.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
TASK 1............................................................................................................................................3
1.1 Role and purpose of HR manager........................................................................................3
1.2 Human resource plan for Hilton............................................................................................5
TASK 2............................................................................................................................................6
2.1 Assessment of current state of employee relation in Hilton hotel........................................6
2.2 Discuss the impact of employment law on human resource management ...........................8
TASK 3............................................................................................................................................8
3.1 Job description and person specification in the service industry job....................................8
3.2 Compare the selection process in different hotels.................................................................9
4.1 Attached in PPT..................................................................................................................11
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Human resource management is the process which consist of staffing, recruitment,
selection, compensation and benefits. The stated process helps the organization to get talented
and skilled employees in the organization. The cited process is being conducted by the HR
manager of the company. This process helps the organization to effectively trained and develop
the current skills of the new candidate. The present report is based on the case study of Hilton.
The organization is one of the leading hotel in UK where the organization renders quality
services to the customers (Beckett and et.al., 2013). The firm is not only present in UK but also
renders its services in different parts of the world. The presents document is prepared with a
motive to define the role and purpose of human resources planning. Besides this, the stated
document is consist of human resources plan which will assist the organization to evaluate the
demand and supply of its resources. In addition to this, the current report is about to focus on the
employee relations of the hotel industry. At last, it is going to enlighten different types of
training and also consist a difference between training and development. This will assist the
r5eader to gain good level of understanding towards the selected topic.
TASK 1
1.1 Role and purpose of HR manager
Human resource management plays a significant role in the success of any service
industry. Many individuals who are involved in the hotel organization include strategic, tactical
and operational level employees. They perform their assigned work towards attaining the firm's
objectives and goals. Hilton hotel provides a wide range of services. It effectively maintains a
strong and committed team of talented employees. There are various roles of HR manager in
Hilton hotel that are discussed as below-
Staffing- HR manager of Hilton hotel is the foremost role in the process of staffing as
they recruit and hire the potential personnel that provide effectiveness of the organisation. They
acquire highly talented, skilled and knowledgeable candidates and place them at right job
according to their qualification and experience to attain the set goals (Cattani,2011). They adopt
an efficient recruitment procedure for selecting suitable candidates as per the firm's objectives
which helps them in rendering higher productivity, increasing morale as well as in improving a
better brand image.

Motivation- HR manager is responsible to motivate its new and existing employee so
that they can put more efforts towards attaining the goals and objectives of a firm. The Hilton
hotel's HR manager motivates its staff members by structuring, managing and administering an
effective compensation plan in which they provide decent salaries and incentives according to
their performance analysis. Along with this, it create remuneration packages, pension plans and
reward schemes for retaining and motivating the individuals.
Training and development- HR manager conducts various training sessions for the
purpose of providing new skills and knowledge along with updating the. They put more efforts
toward firm's objectives by proper utilisation of resources, support tools and manage the time
which directly increase the productivity. employees with new technology by analysing their
specific needs. In the hotel, manager conducts training on monthly basis in which they train the
employees regarding customer service and provide them new technology that leads to improve
the performance of employees (Lawler and Bilson,2013). Training for the existing or new staff
workers is required necessary as the company have to develop the skills and knowledge so, the
productivity as well as profitability will be enhanced. These is possible through automated
training programs in which workers go through the process of customer service that is available
online. In this method, they learn the way to tackle customer complaints by listening and
acknowledging the issue along with implementing right solution to solve the same.The
effectiveness and benefits of training session to the Hilton hotel is that the morale of employees
will be increase, earn-higher profits and also enhance its performance level. Along with that, the
trained skilled workers learn new skills that impact on the companies operations in the current as
well as future. The retention rate of turnover in the workforce is improve that leads to achieve
objectives and goals in a desired manner.
The purpose of HR manger in the Hilton Hotel which are mentioned as below- They put
more efforts toward firm's objectives by proper utilisation of resources, support tools and
manage the time which directly increase the productivity.
Enhance productivity- HR manager of Hilton hotel hires, motivates and trains its
employees so, they optimum utilise the resource of the firm leads to e They put more efforts
toward firm's objectives by proper utilisation of resources, support tools and manage the time
which directly increase its productivity. The talented, motivated and skilled workers always
perform their activities by accepting new challenges as well as they deliver new and innovative

ideas by performing in an effectual manner (Jones,2010). They put more efforts toward firm's
objectives by proper utilisation of resources, support tools and manage the time which directly
increase the productivity.
Employee relations- Major purpose of HR manager in Hilton Hotel is to maintain
employee-employer relation at the workplace. He make various efforts to strengthen this
relationship by resolving conflicts, change the employee behaviour and fair treatment. This is
done by following employment legislation, discrimination act as well as through managing team
dynamics that keep the employees more comfortable and enjoy the work.
Developing personnel- HR manager conducts training session, place highly qualified
candidates and provide benefits to motivate them (Kimes, 2011). All these are done by manager
for the purpose of development among employees so, that they would accept the opportunities
for individual growth. The role of manager in conduct training program is that they make budget
by adopting capital budgeting techniques in advance, hire expertise to train the employees and
also prepare questionnaire to take feedback from the participants.
1.2 Human resource plan for Hilton
Human resource planning helps the organization to trace the actual demand and supply of
the human resources in the organization. The stated process will help the company to make
proper records of the human resources. It also assist in enhancing the performance of the sated
organization. The human resources plan for the Hilton Hotel is stated below.
Resourcing strategy- The resourcing plan of action is comprised with preparation to accomplish
competitive advantage by developing intellectual capital. The purpose of this organization is
render quality services with the help of talented workforce (Vila and Costa, 2011). This will
allow the company to attain its goals and objectives in an effective manner.
Scenario planning– scenario planning is included matching the environment changers according
to the industry requirements. Stated organization is may face the best and the worst scenario in
its work practices.
Demand / Supply forecasting–Demand / supply forecasting includes estimating the future
demand for people. Further, this includes both numbers and skills. In Hilton proper demand and
supply is necessary for the organization so that the need of human resources can be analysed.

Labour turnover analysis– This includes analysing actual labour turnover figures and trends as
an input to supply forecasts (Su,2011). In order to make effective human resource plan the
organization needs to have proper information about the human resources supply and demand.
Work environment analysis– This includes analysing the environment in which people work in
terms of the scope it provides for them to use and develop their skills and achieve job
satisfaction. This will assist the organization to properly analyse the effectiveness of the work
environment. This will assist the company to make effective decisions in order to improve the
work environment.
Operational effectiveness analysis– Here the management of Hilton needs to effectively
analyse the operational effectiveness with the help of proper supervision. This will allow the
managers to make effective decisions in a proper manner (Antonsson,Engström and Verbus,
2011). Additionally, the operational effectiveness of the company helps the management to make
proper strategic plans and strategies.
Resourcing– The resourcing includes developing and implementing plans to attract, recruit and
develop high quality staff in the numbers required and to become and employer of choice. In
order to attract new staff the organization needs to focus on improving their quality so that it can
help the firm to render the quality services/.
Productivity– This includes preparing and implementing plans to improve performance and
utilization of people (Nieves and Segarra-Ciprés,2015). The stated organization can gain the
competitive advantage with the help of enhancing its sales. It will allow the organization to
enhance its customer base in a ways its can gain the maximum level of satisfaction.
TASK 2
2.1 Assessment of current state of employee relation in Hilton hotel
Hilton hotel maintains employee relations at all the levels of management. these relations
is either positive and negative towards work. In service industry, it is an important to exchange
the healthy relationship within the organisation so, the worker done its best in its job 's
performance and also provide alternative solutions (Chandon and Wansink, 2012). The current
state of employee relations in this hotel is manage by adopting these strategies at the workplace
are discuss below-

Collective bargaining- These Hotel maintains the employee relations by adopting the
collective bargaining process in which they provide them both employee and employer in which
they negotiate for the objective of regulate salary, working conditions and various benefits. It is
voluntary agreement for the purpose of setting disputes, providing benefits like health and
pension as well as bargaining on various issues which allow employees to perform their job in
the right manner.
Employee participation- To maintain employee relations, Hilton hotel gives an
opportunity to its employees for participating in the decision making process (Colbert, Barrick
and Bradley,2014). This process provides an empowerment at the workplace that encourages
individuals to express their views and opinions so that they come up with new ideas and
alternative solutions to resolve the conflicts. That directly help in creating value for the firm and
protest the interest of its employees. These can participate in the process of decision-making
through collective bargaining process, suggestion schemes and job-enrichment. They involve the
participants so that they can come up with unique ideas, handle day to day issues regard to
business and provide them various employee's benefits from the companies.
Conflict management- Employee relations is managed by the Hilton hotel through
conflict management in which they reduce negative issues and promote positive results of
conflict for attaining its goals (Colbert, Barrick and Bradley, 2014). This process increases
awareness among people and build a strong relationship so that they can handle the issues
effectively and reach the firm's goals and objectives.. The firm provides reward benefits to its
employees according to their performance like bonus, remuneration, incentives as well as
increment in salary and retirement benefits. Along with this, listening their views and opinions of
all employees in decision-making process resolves the conflicts and maintains employee
relations.
2.2 Discuss the impact of employment law on human resource management
Human resource is control and regulate by the employment law in which employees are
protected under laws it includes provide equal opportunities, minimum standards for terms of
employment and freedom to join. This laws are impact in the HR decisions of Hilton hotel which
are as follows-
Job discrimination- The civil rights act 1964 influencing the HR manger of Hilton hotel
that prohibits them from discriminating in recruiting and pay fairly to its employees (Hahm, Jung

and Moon,2013). These impact on the human resource management in which manager take fair
decisions regard to salary and selecting process. Employees are paid fairly on the basis of its
performance and select candidates in recruitment and selection process according to skills,
knowledge and abilities.
Overtime/ minimum wages- The fair Labour standards Act force the HR manager to set
wages and salary as per the rule and regulation given in these act. They provide facility to its
workers in which they set minimum wage rate and pay for overtime on the hour basis as well as
those who work more in week is 40 hours.
Leave provisions- As per the federal family and medical leave Act the HR manager
provide leave as per the rules and regulations mentioned in this Act. The staff members of Hilton
hotel can take leaves under various situations such as health issues of its, child and other family
member etc.
Occupational health and safety act- These act impact on the Human resource
management. They influencing the HR manager of Hilton hotel to promote the health and safety
of its employees by prevent injuries and occupational diseases happen at the time of working.
They aware all the workers, employers and other members by educate them on health and safety.
Along with this, firm must conduct proper test of various equipment, machines and device etc.
on proper time so, it ensure them that the workers are done their activities safely. Therefore, also
provide training to its workers on heavy machines that leads to reduction in number of accident
happen in the workplace and enhance production capacity.
Equal opportunity act 2010- HR manager of Hilton hotel promote equal opportunity to
its staff members in the workplace as per these act. It handle the various issues of sex, disability
and race discrimination to protect the equal rights of employees laid down in these act. In that
organisation provides equal chance in the workplace such as participate in training sessions,
select them for pre-employment and also terminate its employees fairly. Along with this, it also
ensure that the worker are paid fairly, promote equally and disabled person treated equally. The
benefits of this act for both the company and its staff members by no barriers in job progression
and encourage them its best efforts and firm's goals and objectives attain successfully.

TASK 3
3.1 Job description and person specification in the service industry job
Hilton hotel hire marketing manager there is a documentation of job description and job
specification are as follows-
Job description
Title: Manager
Department: Marketing department
Report: Head of department
Duties and responsibilities:
 To coordinate with other department of the organisation and manage all the digital
platforms.
 To initiate and develop the marketing strategy in the public.
 To manage the outputs and overall budget.
 Effectively communicate with the senior level manger and present paper when it requires.
 Flexibility in work and respond in positive manner.
 To participate in the meeting, workshops and conferences.
Job specification
Qualification: Bachelor's degree in marketing field. Master in business or preferred marketing.
Experience:
 10 year of experience in marketing field and minimum 2 year of experience in service
sector. He/ she have a experience of managing the staff members of professional staff members.
Skills/ knowledge:
 He/ she have a strong communication skills.
 Have a capability to develop a effective team that require teamwork skills.
 Have a ability to coordinate the team dynamic.
 Continuously improve the procedure, techniques and approaches to enhance productivity
 Ability to accept new challenges (Lawler and Bilson,2013 ).

 He/ she have some talent in these area such as website development, written
communication, market research and creative in service delivering.
 Have an experience in advertisement of products and formulate the marketing practices.
 Experience in communicating with the external consulting contractors and firms.
 He/ she can manage the global marketplace.
3.2 Compare the selection process in different hotels
The service sector business used different recruitment and selection process to hire a
talented employee in its organisation. The Hilton Hotel and Marriott Hotel used different
selection process that are discussed below-
Hilton Hotel Marriott Hotel
Inviting applicants- The Hilton hotel invite the
candidates in the application for the job by
advertising in various ways such as social
media, newspapers and placement agency.
Telephonic interview- After invite the
candidates, the HR manager of this hotel take
interview through telephone by asking a
number of question regard to the job position
and also situational question asked to check
their smartness of candidates (Freeman, 2010).
Face-to-face interview- Candidates who ask
all question as per the requirements of a firm,
they call for the face-to-face interview in this
procedure HR manager ask various question in
their fields and identified the skills that are
needed.
Test- When the candidate who, successfully
achieve the face-to-face interview, then after
various tests are conducted by them such as
physical interview, aptitude test and
psychometric test. The Hilton hotel conduct all
Inviting applicants- The Marriott hotel invite
the candidates in the application by
advertisement in public bulletin boards,
television, websites, campus placement and top
hotel management colleges.
Preliminary Screening- When the applicants
of candidates come for the in which there is a
proper screening and shortlisted the candidates.
These are according to the firm requirement
match with the skills, qualification and
experience etc. This process leads to provide
talent and skilled employees in the its hotel by
select talented employee and reject remains.
Telephonic Interview- In this the hotel
manager and HR manager conduct the
interview in its hotel. The interview is conduct
by them on telephonic by asking various
questions to check the communication skills
and interpersonal skills over telephone.
Group discussion- Hotel select the best
candidates after select the candidate over

test to know capacity of employees to complete
the task on peak load.
Final Selection and Employment letter- The
candidates who clear all the test in appropriate
manner and clear effectively. The final call and
employment is conduct by the company in the
final round of a particular position in which
they provide them joining date, detail of salary
and also mentioned working hours (Freeman,
2010).
telephone. They are invited for the further
process in which there is a group discussion on
some topic to know the knowledge and
leadership skills of the candidates.
Test- The candidate who perform very well in
the group discussion, they called for the next
round in which firm conduct various test such
aptitude test, psychometric and interest test so
they can easily identify the firm's required
skills. Along with that, various practical test is
also conduct by them to make the test more
effective.
Final interview- Those who clear all the round
they are called for the final round in which
there is full job detailed information are
covered. This are taken by the HR manager,
finance manger and final decision are carried
out the hotel chief executive officer
(Davies,2014).
Reference Check- To know the background of
the candidates they require contacts other than
its members to check the background is done
by the manager of HR
Offer letter- After referenced cross check done
the HR manager, the company provide the
potential candidates a reference file.
TASK 4

4.1 Attached in PPT
CONCLUSION
From the above it has been concluded that the HRM is an integral part of an organisation
which helps in establishment of major pillars of company. The HR department of an enterprise is
responsible for various activities which are concerned with development of employees. This
includes various works like payroll, recruitment and selection, providing security at workplace
and arranging welfare activities. The present report has focussed on HRM in context of Hilton
hotels where training and development activities have planned for growth of employees. Besides
this, the company makes provision for various planning that is concerned with overall
development of staff along with their professional and career development.