Human Resource Management for Service Industries Report: Hilton Hotel

This report analyzes the role and purpose of Human Resource Management (HRM) within the context of Hilton Hotel services. It identifies key aspects of HRM, including employee identification, training needs assessment, maintaining employee-management relations, and employee appraisal. The report justifies a human resource plan based on supply and demand analysis for the Hilton Hotel Group, covering demand and supply forecasting, matching supply and demand, and the actioning of planning. Furthermore, the report assesses the current state of employment relations within the service industry, discussing bargaining power and unionization. Finally, it examines the influence of employment law, such as the Health and Safety at Work Act, Licensing Act, Data Protection Act, and Employer’s Liability Insurance Act, on human resource management within a hospitality organization like Hilton. The conclusion summarizes the findings, highlighting the importance of a balanced HRM structure within Hilton, supported by a reference list of relevant sources.

HUMAN RESOURCE
MANAGEMENT
TASK 1
HILTON HOTEL
SERVICES

TABLE OF CONTENTS
 Introduction
 1.1 Analyse the role and purpose of Human Resource Management
I. Identification of employees
II. Assessing the training needs
III. Maintaining a relation between employee and management
IV. Employee appraisal and well-being
 1.2 Justify a human resource plan based on an analysis of supply and
demand for Hilton hotel group.
I. Demand forecast
II. Supply forecast by the manager in Hilton hotel
III. Matching demand and supply for equilibrium state
IV. Actioning of planning
 2.1 Assess the current state of employment relations in a selected service
industry
 2.2 Discuss how employment law affects the management of human
resources in a hospitality organisation of your choice
 Conclusion
 Reference.

INTRODUCTION
In this task, it has been discussed
about the importance of human
resource management in a chosen
hospitality industry and the how the
objectives and the organisational goals
influence on the services of the
employees.
 Moreover, it also highlights the
statistics for demand and supply of
labour and the current changes in
employment laws and its impact with
reference to Hilton Hotel Group.

ANALYSE THE ROLE AND PURPOSE OF HUMAN RE SOURCE MANAGEMENT
 Identification of employees
 Assessing the training needs
 Maintaining a relation between employee and management
 Employee appraisal and well-being
Analyse the role and purpose of
Human Resource Management

JUSTIFY A HUMAN RESOURCE PLAN BASED
ON AN ANALYSIS OF SUPPLY AND DEMAND
FOR HILTON HOTEL GROUP
I. Demand forecast
II. Supply forecast by the manager in Hilton hotel
III. Matching demand and supply for equilibrium
state
IV. Actioning of planning

ASSESS THE CURRENT STATE OF
EMPLOYMENT RELATIONS IN A SELECTED
SERVICE INDUSTRY
 Bargaining power of the employees
 Unionisation

DISCUSS HOW EMPLOYMENT LAW AFFECTS
THE MANAGEMENT OF HUMAN RESOURCES
 Health and Safety at work act 1974
 Licensing Act 1964
 Data protection Act 1998
 Employer’s liability Insurance Act 1969

CONCLUSION
 The overall analysis of the task gives the idea that Hilton hotel follows a very
strict disciplinary strategy in order to maintain a balanced structure of Human
resource management.

REFERENCE LIST
 Ryan, C., 2015. Trends in hospitality management research: a
personal reflection. International Journal of Contemporary
Hospitality Management, 27(3), pp.340-361.
 Mumbi, J.W., 2015. The Balanced Scorecard and the Employee
Performance at BRITAM.
 Zhang, C., Kolte, P., Kettinger, W.J. and Yoo, S., 2018.
Established Companies' Strategic Responses to Sharing
Economy Threats. MIS Quarterly Executive, 17(1).
 Brewster, C., Mayrhofer, W. and Smale, A., 2016. Crossing the
streams: HRM in multinational enterprises and comparative
HRM. Human Resource Management Review, 26(4), pp.285-
297
 Dixit, S.K. ed., 2017. The Routledge handbook of consumer
behaviour in hospitality and tourism. Taylor & Francis.