Human Resource Management: Planning and Development in Hilton Hotel

This report delves into the human resource management (HRM) planning and development activities within Hilton Hotel, emphasizing the hotel's commitment to its employees and superior guest service. It outlines the steps HR managers take before implementing training programs, including analyzing needs, prioritizing, and documenting results. The report differentiates between on-the-job and off-the-job training methods, detailing coaching, mentoring, job rotation, lectures, conferences, and simulations. It also highlights the crucial differences between training and development, noting that training addresses short-term objectives while development focuses on long-term growth. The report concludes by emphasizing the benefits and effectiveness of training in enhancing employee satisfaction, facilitating change implementation, and retaining talent, underscoring the essential role of training in improving service quality and employee performance within Hilton Hotel. Desklib provides resources for students to further explore similar topics.

HUMAN RESOURCE MANAGEMENT IN
HILTON HOTEL
TASK-4

Planning and development
activity in Hilton hotel stratford
Hilton hotel is working well globally and focus on nits
employees It always prefers to serve better to guests, for
achieving this objective, it is required to train staff
members properly so that they can increase their
knowledge and can serve better to visitors. Training and
development contribute effectively in the effective
operation of Hilton hotel. Before organizing training and
development programs in the hotel, HR manager follow
several steps:

Steps..
Analysing the needs:
Review priorities of needs:
Documentation of obtained results:
There are different types of training which are
given by Hilton hotel's HR manager to its staff
members:

On the job
After analysing the training programs, Hilton hotel
organize two types of schedule to train its newly
recruited employees. On the job is the method in which
company provide them training while carrying out
their job. New comers work in actual environment and
use real technologies for getting practical knowledge.
In this type of training there are several sub methods
are included such as:

Contd..
 Coaching: In the workplace of Hilton hotel, experienced persons give
training to the learners.
 Mentoring: Mentor is the persons who is the part of the company and
guide individual by making personal relationship with them.
 Job rotation: Mentor is the persons who is the part of the company and
guide individual by making personal relationship with them.

Off the Job
It is the another type of training method which
includes lectures, conference, vestibule, simulation,
sensitivity training. In which persons get training in
class room in other place. It helps them to know about
the firm, its regulation. Trainer makes them aware with
their job responsibilities so that they can understand it
well and can apply when they start their work.

Difference between training and development
 There is huge difference between training and development, both
terms look same but has huge difference. Training is he activity
which is organized by the organization to increase knowledge and
skills of the employees. Whereas development is the session in
which company trains its manpower in such manner so that
individual can grow.
 Training is given for fulfilling the short term objective of the firm
but for getting long term results enterprise organize development
programs.

Benefits and effectiveness of training
 It is very effective and increase satisfaction of employees of Hilton
hotel. By this way talent retain in the workplace for longer period.
 It is beneficial for implementing changes in the Hilton hotel. As
training enhance their knowledge so that they will be able to accept
modifications easily and will perform well.

The role and need of training
Training is very essential for the effective working of Hilton hotel. As it is
working in the service industry so its role is to provide quality service sto
consumers. By organizing training programs, company will be able to
serve better and will be able to improve performance of its staff members.
It is needed for enhancing capabilities and skills of employees. It supports
to retain talent in the workplace for longer period.

References
Love, L. F. and Singh, P., 2011. Workplace branding: Leveraging human
resources management practices for competitive
Lucio, M. M., 2013. International Human Resource Management: An
Employment Relations Perspective. SAGE publications.
Mathis, R. L. and Jackson, J., 2011. Human resource management:
Essential perspectives. Cengage Learning.
George, A. J., 2013. Human resource management practices in tea
plantation industry: a Gandhian critique.

THANKS