Research Project: HRM's Impact on Productivity at Hilton London

This research project investigates the crucial role of Human Resource Management (HRM) in enhancing organizational productivity and performance, using Hilton London Metropole as a case study. The study begins with an overview of HRM, emphasizing its functions in recruitment, employee relations, and training. It then examines the background of Hilton London Metropole, highlighting its commitment to quality and service. The research aims to identify HRM's impact on productivity, focusing on objectives such as understanding HRM concepts, identifying strategies for improving employee performance, and analyzing the challenges faced by HR managers. The literature review explores HRM concepts, various methods to enhance employee performance, and challenges in implementing strategies. The research methodology includes a quantitative approach using questionnaires. Data analysis, including frequency distribution analysis, is used to evaluate the collected data. The findings are presented, followed by conclusions and recommendations for improving HRM practices. The project also includes a time frame for completing the research, providing a comprehensive overview of the research process and its findings. The study concludes with recommendations aimed at improving HRM practices within the hotel, and a conclusion that summarizes the key findings and their implications for organizational success. The research provides valuable insights into the practical application of HRM principles in the hospitality industry.

Research Project 23
(To identify the role of human resource management in enhancing productivity and
performance of an organization”. A case study on Hilton London Metropole)

ABSTRACT
The main purpose of present research is to conduct investigation regarding the role of HR
department in order to enhance the productivity and performance of company. In this context,
there are various activities which are useful for completing present project within the systematic
manner. For this, the suitable objective and aim tends to be developed in regard of completing
the research in an appropriate way. Along with this, the Literature review has been done by
undertaking secondary sources of information regarding the topic and the research methodology
is being completed through questionnaire. Data analysis also been done with the help of
frequency distribution analysis. Conclusion and recommendations are also completed through
giving properly explaining the details regarding the overall activities in clear and transparent
way. In the section of recommendations, useful suggestions are being provided to enhance the
title of research. Hence, all the activities are being done in an appropriate way regarding the
achievement of every objective in an effective way.

Table of Contents
ABSTRACT.....................................................................................................................................2
CHAPTER 1: INTRODUCTION....................................................................................................4
Overview of the topic.............................................................................................................4
Background of the company...................................................................................................4
Research aim..........................................................................................................................5
Research objectives................................................................................................................5
Research questions.................................................................................................................5
Rationale of the study.............................................................................................................5
Approach and Methodology...................................................................................................5
Chapter preview......................................................................................................................6
TIME FRAME.................................................................................................................................6
CHAPTER 2: LITERATURE REVIEW.........................................................................................8
Concept of human resource management in an organisation.................................................8
Various ways by which human resource managers enhance the performance and efficiency
level of employees..................................................................................................................8
Challenges faced by human resource manager while implementing strategies for improving
organisational performance....................................................................................................9
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
CHAPTER 4: DATA ANALYSIS................................................................................................11
Data Collection.....................................................................................................................11
Data analysis.........................................................................................................................12
CHAPTER 5: CONCLUSION & RECOMMENDATIONS.........................................................23
Recommendations................................................................................................................23
Conclusion............................................................................................................................24
REFERENCES..............................................................................................................................25
APPENDIX....................................................................................................................................26

CHAPTER 1: INTRODUCTION
Overview of the topic
Human resource management depict the overall process which is helpful for company in
regarding of recruiting talented and skilled candidates within an organisation with the help of
selection and recruitment. In this context, human represent the skilled and talented manpower in
company, resources represent the availability of products and resources and management depict
how effectively the suitable products can be used within an organisation to fulfil their objectives
(Macke and Genari, 2019). Hence, the HRM depict the accurate application of the skilled
manpower and proper use of human resources within the company.
For this, there are various roles which are being played by the human resources of an
organisation undertaking the employee relations, managing rewards, recruitment and selection,
employment laws, health and safety, staff training and development and so on. Hence, all the
major roles of human resources are useful for an organisation in order to enhance their overall
growth and success at the national and global level (Singh and Kassar, 2019). In this, context, the
HR management tends to undertake various functions like planning, directing, controlling and
organising as it is useful to achieve organisational, individual and social objectives. Furthermore,
the HR department is important in regard of having suitable production of services and also tends
to put prominent efforts regarding the suitable production. For this, every company has desire to
have skilled and talented workforce in order to make their organisation more competent and best.
Background of the company
The present report is based on Hilton London Metropole which is a well reputed hotel in
UK as this hotel has luxurious facilities including various amenities such as, dining area,
bedrooms, fitness centre, Wi-Fi and so on. In this, all the are neat and clean with proper hygiene
and luxury bathrooms with well managed toiletries and fluffy bathrobes. Human resources of
Hilton London Metropole tends to play various roles with the suitable objective of enhancing the
overall growth of business. In regard of this, the roles are being acquired by the workforce in
order to enhance employee efficiency, development of individuals, enhance employee
satisfaction, analyse employee turnover, long term growth and sustainability and identify future
needs of manpower. Hence, the human resource management in the company is useful in order
to enhance the growth and success of company.

Research aim
“To identify the role of human resource management in enhancing productivity and
performance of an organization”. A case study on Hilton London Metropole.
Research objectives
 To gain knowledge about human resource management in an organisation.
 To identify the various ways by which human resource managers enhance the
performance and efficiency level of employees.
 To analyse the challenges faced by human resource manager while implementing
strategies for improving organisational performance.
Research questions
 What is the concept of human resource management in an organisation?
 What are the various ways by which human resource managers enhance the performance
and efficiency level of employees?
 What are the challenges faced by human resource manager while implementing strategies
for improving organisational performance?
Rationale of the study
The main reason to select suitable topic is to identify the impact of human resources
management over growth and success of hotel. For this, the present research is essential at the
both personal and professional level as by considering the personal level, this research is useful
by the researcher to improve the suitable skills of research like communication, time
management, collection of data and many more. In regard of this, it is also helpful for the
researcher as it can easily undertake current research in an effective and systematic manner.
Moreover, at the professional level, this investigation is useful in order to search for the best job
at the human resources within the hospitality sector. Hence, the present research is useful at both
the personal and professional level.
Approach and Methodology
To carry out the present research, quantitative research, deductive approach, questionnaire
etc. approaches and methodologies are considered that will be helpful in order to collect suitable
information regarding the topic. For this, deductive and quantitative approach is helpful to
analyse and collect details in numeric way.

Chapter preview
There are various chapter that will be important regarding the completion of present topic in
an effective manner. Hence, these chapters are being discussed as underneath:
 Literature review: The current chapter is based on the secondary data as in this data is
been collected from the articles, journals, books and other ways of secondary method
considering the suitable title.
 Research methodology: It include various types of methodologies which is useful by the
researcher in their achievement of research objectives and aims in an effective manner.
 Analysis and findings: It is useful by the researcher regarding the proper evaluation of
collected data and information through suitable research techniques. As per the present
topic, quantitative data is being collected from the questionnaire and also for evaluating
suitable kind of information, frequency distribution analysis is also being applied by
investigator.
 Recommendations and suggestions: It undertake prominent suggestion regarding the
enhancement of topic.
 Conclusion: In this, the chapter undertake the information about the whole chapter in
clear way.
TIME FRAME
It is one of the most important factor to complete the project as Gantt chart depict the
graphical method of time management which is being opted in current investigation. For this,
several activities are useful regarding the completion of research in given period of time. It is
also useful to the researcher in order to identify the starting and completion of research in
stipulated period of time. The chart of research along with its activities is mentioned as:

CHAPTER 2: LITERATURE REVIEW
Concept of human resource management in an organisation
As per the viewpoint of Bianca, (2019), Human resources plays an important role in the
organization as every company has different departments and every department has its own
significance. Company stands for the different pillars and for this two major capitals are
important, first is the Human Capital and another one is Money (Capital) as without both there
are very less chances that company can survive in business environment (Anwar and et. al.,
2020). Human resource management is considered as the important part regarding the smooth
functioning and retention of employees within an organisation. In terms of the Hilton London
Metropole, human resources are essential in order to manage workforce of hotel and also resolve
any issue if it occur as issues can become barriers for the growth of hotel.
Along with this, the human resources of Hilton Hotel Metropole perform several functions
including training and development, performance management, employee motivation through
compensation, incentives and engaging them in the organisational activities (Barrena-Martinez,
López-Fernández and Romero-Fernández, 2019). Hence, human resources are the strategic
approach to manage several individuals of hotel and also offer healthy working culture that leads
to motivate staff members to perform with full potential in order to achieve their goals and
objectives (Garavan and et. al., 2021).
Various ways by which human resource managers enhance the performance and efficiency level
of employees
According to Wortley, (2018), HR manager plays an important role as they tend to
encounter all the issues that occur at workplace. For this, HR manager also tends to focus on
productivity factor by effectively monitoring and observing employees. In regard of this, there
are various ways which are useful for the HR manager of Hotel Hilton Metropole that undertake
offering flexible working hours as by this, they can take away maximum level of stress as by this
employee are liberal to work or perform their task according to their convenience (Luu,2019).
The HR manager of Hotel Hilton Metropole also conduct programs for learning and training to
their workforce as it allows employees to regularly improve their skills and motivate them
through self-actualisation.

Along with this, HR manager of respective hotel also promote the healthy work life
balance among the work and play factor that prevent employees from stress or burnout. They
also organise various events and sponsor team building events in order to foster the sense of
community and motivate employees to perform in team as well (Liu, Qingqing and Liu, 2021).
Despite from this, HR manager also tends to clearly communicate with their employees
regarding their roles, responsibilities and code of conduct of hotel as it prevents them from any
sort of breach and also make sure timely performance appraisals (Narayanan, Rajithakumar and
Menon, 2019).
Challenges faced by human resource manager while implementing strategies for improving
organisational performance
According to Azmi, (2021), Managing human resources is not an easy task as major
challenges occur due to the rapid growth of technology and fast paced updates in software and
remote working. In regard of this, the major challenge of HRM is to ensure regarding the time,
money and suitable resources of company (Shahreki, 2019). In context of Hotel Hilton
Metropole, they face various challenges at the time of executing suitable strategies to improve
the performance which are mentioned as:
 Attracting top talent become the major challenge for HR manager as they need to pay
attention that how employees fit within the organisation as per the job role. They also
analyse the presence of factors like work ethics, dedication, passion and so on (Bonn
2019).
 HR manager also tends to keep up with the continuous changes constantly by embracing
them and also prepare employees for the same. HR managers are the strategic resource
planners as they ensure that company does not have deficit of human resources.
 HR manager of Hotel Hilton Metropole also keep track with suitable laws and regulations
which are applicable to company as it is the major challenge to align with suitable laws
that impact the growth and resources of company (Abbasi and et. al., 2020).

CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is the process of collecting information and data through various
research techniques and methods. For this, the suitable objective is to effectively collect reliable
and valid details that helps in achieving the positive result for the suitable research (Shujahat and
et. al., 2019). For this, the research methodology tends to undertake various factors which are
being discussed as:
 Research approach: There are mainly two types of research approaches which are being
used in order to identify the suitable details and information for the specific topic as it
include inductive and deductive approach as both are useful for the research in order to
carry forward the investigation (Battistelli and et. al., 2019). For this, the researcher will
consider deductive approach as it is useful in having proper evaluation of quantitative
information in given period of time.
 Research philosophy: It undertake two philosophies interpretivism and positivism which
are useful for having effective collection and detailed identification of data. Within the
present research, positivism philosophy will be considered by the researcher in order to
collect and identify suitable information in quantitative manner (Gürlek and Uygur, 2020)
It is useful in order to gain suitable result within the short period of time as it is the main
objective of opting positivism philosophy.
 Research strategy: There are several strategies which are essential regarding the
collection of detailed information. For this, the research strategies include experimental,
focus group, survey, action research and so on (McClean and Collins, 2019). In terms of
collecting detailed information regarding for human resource management in order to
improve the performance and productivity of company. In regard of this, researcher will
opt survey method as it is useful in order to collect primary information from the
questionnaire.
 Data collection: It is the important factor in research regarding the collection of data as it
includes two main types for collecting data which is primary and secondary methods. In
terms of collecting primary data suitable sources that will be helpful by the researcher in
terms of questionnaire as it undertakes limited period of time that helps in gaining
expected result (Baird and Tung, 2019). Meanwhile, secondary data helps in collecting
information through papers, articles, books and many more. By considering the present

research, primary method will be opted by researcher in order to collect information
through questionnaire and survey.
 Research choice: It represent the two types of research choice which is qualitative and
quantitative research (Wang and Zatzick, 2019). According to the research topic,
qualitative research choice is useful in order to collect useful details and information in
numeric manner.
 Sampling: It is important for the researcher in order to make effective use of sampling to
gain suitable information regarding the specific topic (Hartnell and et. al., 2019). For this,
probability and non-probability methods are useful in sampling and by undertaking the
present research, probability sampling is useful by researcher as it helps in opting large
sample size on the random basis (Bayo-Moriones, Galdon-Sanchez and Martinez-de-
Morentin, 2020). For this, the sample size regarding the present research is 40 employees
of Hilton London Metropole.
 Data analysis: By considering the proper analysis, quantitative form of data is collected
as it is useful in frequency distribution analysis, questionnaire and so on for the analytical
techniques opted by researcher (Wu and et. al., 2019). It is useful in identifying the data
in synchronised manner and also within the given period of time. Along with this, MS-
Excel is also used by investigator in order to create graphs and research questions as it is
useful in presenting information in an effective manner.
 Research instrument: There are several instruments of research considering observation,
questionnaire, focus group and so on (Sánchez-Marín, Meroño-Cerdán and Carrasco-
Hernández, 2019). All of these are the main instruments of research but to collect data
regarding the importance of HRM in order to improve the growth of company and for
this, questionnaire is important instrument as it helps in gathering information through
primary and quantitative type of data in given period of time (Raut and et. al., 2019).
 Research ethics: There are various principles of research ethics that are useful in
avoiding deceptive practices, eliminate the risk of harm to the research participants,
protect overall confidentiality, offer participants the suitable right to withdraw and
anonymity of the participants of research (Roca-Puig, 2019). Hence, these are the main
principles that need to be followed by the investigator with the present research project.

CHAPTER 4: DATA ANALYSIS
Data Collection
It undertakes various sources by which data can be collected as per the opted research and
for this, the researcher will opt two types of sources including primary and secondary data. From
both these methods, primary methods are being collected by various sources like interview,
questionnaire, survey and so on. With the proper use of these sources researcher can collect
valuable and basic information for the selected subject. Meanwhile, secondary data which is
being considered as an effective source is the process of collecting data which is also being
undertaken and published by other individual. Hence, this type of data is being gathered from
various sources like journals, books, articles, online libraries etc. to carry forward their study.
Along with this, both secondary and primary data and sources are being used and among them
primary data is being collected by questionnaire and secondary details will be collected by online
sources as it helps in considering literature review on the grounds of the perspective of various
authors towards the specific research topic.
Data analysis
Q1. Is it necessary for Hilton London Metropole to enhance the
performance and productivity of company?
Frequency
a) Yes 35
b) No 05
Q2. What are the roles of human resource management within Hilton
London Metropole?
Frequency
a) Training and development 20
b) Recruitment and selection 10
c) Performance appraisal 10
Q3. Do you know about the roles played by the human resource of Hilton
London Metropole?
Frequency
a) Yes 38
b) No 02
Q4. According to you, human resources management helps in enhancing
the performance and productivity of hotel?
Frequency