Human Resource Management Report: Workforce Planning Analysis

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, focusing on workforce planning, recruitment, selection, training and development, performance management, and reward systems within an organization. The report uses Mark & Spencer as a case study to illustrate the practical application of HRM principles. It examines the purpose and function of HRM, including internal employee engagement and cultural sensitivity, and assesses various approaches to workforce planning, recruitment, and employee relations. Furthermore, the report explores different methods used in HRM practices, the effectiveness of these practices in raising organizational profit and productivity, and the importance of employee relations and engagement. The report also discusses key aspects of employee legislation and its impact on decision-making, providing specific examples of how HRM practices are applied in a work-related context. The evaluation of technology in improving recruitment and selection processes is also considered, offering a well-rounded overview of HRM strategies.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Purpose and function of HRM applicable to workforce planning and resourcing organisation. 3
Approaches to workforce planing, recruitment and selection, development and training,
performance management and reward system.......................................................................4
Different methods used in human resource practices.............................................................6
Approaches to effectiveness of employees relation and employees engagement..................7
Key aspect of employees legislation within organisation......................................................8
Evaluation of employees relation and employment legislation in decision making and meeting
................................................................................................................................................9
Application of human resource practices in work related context by using specific examples..9
Evaluating use of technology in improving recruitment and selection process...................13
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................14

INTRODUCTION
Human resource management is most valuable and important function of an organisation.
This function is basically related to hiring, compensation, performance, safety, wellness,
benefits, motivation and training. Additionally, it is a predetermined approach to manage people
and work culture in an effective way that help in achieving company's goals and objectives
(Foster, 2014 ). In this report, the organisation chosen is Mark & Spencer, a British multinational
retailer headquarter in London. This report is going to analyse the purpose and function of
human resource management that are applicable in workforce planning and resourcing and
organisation. Moreover, analysing strengths and weakness of different approaches in
recruitment and selection process as well as benefit of different human resource practices within
organisation for both employer and employees. Furthermore, analysing importance of employees
relation and key elements of employees legislation and its impact on decision-making process.
Hence, application of human resource practises in work related context by using specific
examples.
Purpose and function of HRM applicable to workforce planning and resourcing organisation
Human resource management is an essential part of an organisation. It includes function
and purpose that help an organisation in performing their task and activities in an effective
manner.
Purpose of human resource management: The purpose of human resource
management is to provide development to employee's work related to their knowledge skills and
experience in their roles and responsibilities (Pattanayak, 2018). It basically help employees and
employer to work together in order to improve efficiency in performance and meet up
organisation goals and objectives in stipulated time period. Following are the purposes of HR
function:
Internal employee's engagement: In an organisation, human resource management work
to increase productivity of employees as well as improve their working criteria. Eventually,
managers of Mark & Spencer need to implement appropriate plans and policies for their
employees and staff members in order to bring improvement in performing task.
Cultural sensitivity: In an organisation, it is duty of human resource management to
maintain cultural sensitivity in workplace. Herein, managers of mark & Spencer are conducting

attractive sessions, orientation and get together programmes for its existing as well as new
employees.
Function of human resource management: In an organisation human resource management
function plays a pivotal role in operating business activities (Armstrong and Taylor, 2014). Its
main function are applied in hiring, recruiting, selecting, acquiring, developing, providing
training and development session as well as compensation to employees.
Recruiting and selection: Recruiting and selection is one of the essential function of
human resource management in every organisation. It help managers of Marks & Spencer in
screening and selecting right candidate for right job description at right time. Thus, it will help
managers in attaining their goals and objectives in an accurate manner.
Managing employee's relation: In an organisation, employees are pillar of success. This
is one of the essential task for mangers of Mark & Spencer to maintain employees relation in an
appropriate manner in order to reduce conflicts and misunderstanding among employees and
employer.
Roles and responsibilities of human resource management: In today's context, human
resource managers plays an important role in an organisation (Bratton and Gold, 2017 ). It help
to build and execute strategics and planning, administration as well as managing people within
organisation. The roles and responsibilities of human resource management managers of Mark &
Spencer are determined below:
 Selecting and recruiting best candidate for a right job profile according to need and
requirement of job specification.
 Moreover, providing various training and development sessions to its new and existing
employees to their their roles and responsibilities so that they can perform in an
effective manner.
 Additionally, maintaining work culture for their employees, effective relationship of
both employer and employees, rewarding their employees on their excellent
performance and motivating them to work more harder to achieve organisation goals.
Approaches to workforce planing, recruitment and selection, development and training,
performance management and reward system
Human resource management approaches plays an effective role in enacting ability of
workforce planning, recruiting and selecting, providing training and development sessions as

well as rewarding employees. Herein, some of the approaches adopted by Mark & Spencer in
improving employees performance abilities are determined below:
Work force planning: Work force planning is a continuous planning process in order to
align priorities and need of an organisation in order to meet organisation goals and objectives.
The managers of Mark & Spencer has adopted this Operational and strategic approach of
workforce planning based on their need and requirement. Such as, it is helpful in specifying
targets, meeting organisational structure and process in an effective manner.
Recruitment and selection process: Recruitment and selection process is one of the
important aspect of establishing and operating business activities. This process will help
managers of Mark & Spencer in hiring a suitable candidate's as per job designation.
Additionally, it will help managers to become more creative in utilising and monitoring
employment changes that help them to remain competitive in competitive marketplace. Herein,
managers of Mark & Spencer has implemented systematic approach in order to select right
candidate. Whereas as mangers are using panel interview in order to acknowledge confidence
level of applicant as well as determining how applicant will deal with specific situation that may
arise within organisation. Thus, this approach also help mangers to check skill and knowledge
level of applicant for a specific job description.
Training and Development: Development and training session help managers of Mark &
Spencer in shaping their employees and staff according to work culture of an organisation. It
will help in emphasizing working criteria of employees so that an organisation productivity and
profitability by utilisation of resources in an effective manner. The training and development
system approach is undertaken by mangers in order to increase overall performance of new and
existing employees. As this approach help manger to provide specific training regarding
advancement of tools and techniques that are being adopted by an organisation. Eventually, its
help mangers to increase the productivity and profitability in competitive marketplace.
Performance management and reward system: Performance management and reward
system is concerned with the implementation policies to provide reward in accordance to their
work performance (Briscoe, Tarique and Schuler, 2012). It will help managers of Mark &
Spencer to increase performance of employees along with certain perks of benefits in order to
provide beneficial services to its customers. Hence, this will lead to increase productivity and
profitability of business and help to maintain competitive edge of organisation. The connection

to reward approach help mangers in rendering benefits to its employee and staff members as
well as motivate them to perform better. Thus, it creates benefit for both employees and
organisation in accomplish goals and objectives respectively.
The above mention are some of the certain assessment to human resource function that
will help managers of Mark & Spencer to enhance its employees performance its capabilities and
abilities. In order to increase its productivity through employees performance and remain
competitive in marketplace.
Different methods used in human resource practices
In an organisation, human resource management is defined as practices, policies and
systems that basically influence employees behaviour attitudes and performance. Herein, the
managers of Mark & Spencer has adopted different human resource practices within their
organisation.
Systematic Approach: These kind of approaches will be implementing in the
organisation in terms of recruitment and selection methods (Brewster and Hegewisch, 2017). The
managers of Mark & Spencer are underlie recruiting activities and functions such as sponsoring
career fairs at colleges and universities, advertising job vacancies across several venues to reach
a board audience. Moreover, managers are designing diversity embrace recruitment practices to
attract a diverse applicant pool. This practice of recruitment and selection help an organisation to
select right candidate's at time time for a specific job description. It also help mangers to
acknowledge weather a candidate has an ability to meet up organisation goals and objectives in
an appropriate manner.
System approach: This approach help mangers in an organisation to provide training and
development on regular basis as to improve performance of employees. It plays an essential role
with in an organisation. It includes new employees orientation, job skills and training and
professional development. The managers of Mark & Spencer are providing training and
development in order to improve employees job skills in their current position and equip them
with skills and expertise them for cross functional work.
Connection to reward approach: This help managers to increase their value of their
organisation and this practice reflect promotion and support employee's work goals. This practice
is taken by managers of Mark & Spencer as it help in developing of skills, knowledge, encourage
and motivate employees to carry out their work in an effective manner. It is beneficial for both

employees and organisation in achieving objectives on time. Thus, it lead to reduce employee
turnover within an organisation.
The above discussed points are important and necessary human resource practices that is
essential for managers of Mark & Spencer in meeting up their goals and objectives.
Effectiveness of different HRM Practices in terms of raising organisational profit and
productivity
In an organisation human resource management play's a different role in increasing
productivity and profitability within business operation and function. Human resource
management practices help in maintaining a healthy relationship among employer and employee
so that it can bring out productivity within an organisation.
Effectiveness of an organisational profit: In an organisation it is necessary to have
proper and effective flow or business operation and function. If there is proper flow of work and
full utilisation of resource with less amount of wastage then an organisation can increase its
profitability in competitive marketplace. Moreover, with proper training and development of
employees and staff members will help a respective organisation to bring out effectiveness as
well as earn revenue in competitive edge.
Effectiveness of organisational productivity: An organisation productivity can be
increased if their proper flow of information so that each and every member can carry out their
work with proper coordination. Thus, in this way an organisation can attain productivity in their
work as well as in competitive marketplace.
Thus, human resource practices help an organisation to bring out effectiveness both in
productivity and profitability in competitive marketplace.
Approaches to effectiveness of employees relation and employees engagement
In an organisation, it is a prime duty of human resource management to maintain a good
relationship between employee's and employer (Chelladurai and Kerwin, 2017). If there is a
healthy relation between employer and employees then it will boost to increase the performance
of their working criteria as ultimately it will lead to success of an organisation.
Employees Relation: Employees relation can de defined as employer and employees relationship
in formal and informal nature that arises between management and employee interactions in all
working situations. For this process organisation impalement sociological approach in order to
develop organisational culture positively. Following can be considered as its approach:

Conflict Resolution: If in an organisation, if both employees and employer relation is
healthy then conflict can be resolved if arises within work place. For this instance an
organisation are using sociological approach within workplace in order reduce conflict. A god
relation between employer and employees will help them to understand each other in an
effective manner and feel free to discuss and problem or issues arises in organisational culture.
Effectiveness:
With the help of this approach mangers of Mark & Spencer are able to maintain a flexible
workplace practice so that a good working environment which lead to reduce conflicts.
Moreover, in order to maintain long term healthy relation then roles and responsibilities should
be divided according to their skills and knowledge. Thus, a happy workplace is productive and
profitable in nature.
Employees Engagement: Employees engagement is a type of situation where each and every
workers are involved in their own task and activities . If a proper employees engagement is attain
within an organisation then it will contribute success by utilising resources in an effective
manner. For instance organisation is using motivation approach in order to build up an effective
team that help in meeting up organisation goals.
Teamwork: If both employer and employees are working together than an organisation
can have more opportunities to build a dynamic team. For this purpose human resource
management managers Of Mark & Spencer are using motivation approach within their
organisation. For instance this, ensure that each and every employees are motivated towards their
work in order to achieve organisation goals and objectives. Eventually, both employees and
employer feel comfortable in workplace to share their views and ideas without and hesitation and
build strong relation among themselves.
Effectiveness:
It assist mangers to create a flexible working practice within workplace. If employees and
staff member feel motivated then on organisation will able to increase their productivity and
profitability in competitive marketplace.
Key aspect of employees legislation within organisation
Employee's legislation is a law which basically governs both employer, employees and
management in a workplace in order to follow certain rules and regulation abided by government

(Budhwar and Debrah, 2013). With relevant legislation, both employees and employer can
ensure process of hiring, dismissal and other workplace law in order to maintain fair surrounding
for everyone.
Sex Discrimination Act (1975): This act was abided by government in order to protect
discrimination on the basis of sex or marital status. It is also concerned about employees that
both male and female employee should be treated equally within an organisation. The managers
of Mark & Spencer need to adopt this employment legislation into practice so that their will be
no such discrimination on basis of sex and complexion. Thus, if anyone do so then they are
abided with certain punishment that are impacted by government.
Anti- Discrimination Act : In an organisation, anti-discrimination act help in preventing
favouritism in a workplace. This act indicates that each and every employee should be treated
equally and fairly without any discrimination. The managers of Mark Spencer has adopted this
act in process of hiring and selecting candidates and providing compensation to its employees
according to their working criteria. Moreover, if managers fail to meet this act then they will be
lead to certain penalties that are being imposed by government.
Minimum Wage Act (1998): In this act, government has implemented certain rules and
regulation regarding payment to employee's and staff members according to their knowledge ,
skills job description (Buller and McEvoy, 2012). The human resource management of Mark &
Spencer need to ensure each employee are paid fairly according to their working criteria and job
description so that there is no discrimination in pay scale of employees and staff members. Thus,
if managers fails to do so then they will be liable to pay certain liabilities which are govern by
government for this act.
The above discussed points are employment law that have major impact on organisation.
Herein, managers of Mark & Spencer are adopting this laws in their human resource practices so
that they are able to create healthy and peaceful environment in workplace.
Evaluation of employees relation and employment legislation in decision making and meeting
In an organisation, both employees legislation and employees relation plays an effective
role in decision-making process as well as meeting up goals and objectives within stipulated
time period. An effective decision can be taken with proper form of planning and strategies as
well as evaluating market trend. The managers of Mark & Spencer need to evaluate and maintain
both in their workplace in order have an effective result within their decision which is beneficial

for an organisation. With this the managers can create a healthy and peaceful environment for
their employees and staff members so that they feel comfortable, safe and secure to carry out
their work. Moreover, managers are following employment legislation framework which are
abided by government such as following anti-discrimination act, sex discrimination act,
minimum wage act and disability act. So that there is no discrimination among employees
regarding their pay scale, age, gender and religion with workplace each and every employee is
treated equally and fairly as per their job description.
Thus, with the help of a healthy employment relation and employee's legislation, a
managers can encourage and motivate its employees and staff members in an effective manner.
Moreover, with this they will be able to take an appropriate decision that will be beneficial for
both organisation and employee's respectively. Hence, this will lead to enhance their productivity
and profitability of their business operation and function as well as meet up their goals and
objectives in an effective manner and attain sustainability in competitive market place.
Application of human resource practices in work related context by using specific examples
In an organisation there are various human resource practices adopted by managers of
Mark & Spencer to maintain their business operation in an effective manner. This practices
involves all this right from recruiting and selecting right person for a specific job description.
The practices adopted by managers of Mark & Spencer are discussed below:
Job description: Job description is a written document which contains components
of job such as summary of job to be performed, primary duties, roles and responsibilities,
minimum qualification ans salary. managers of Mark & Spencer are publishing job
specification for Finance Manger.
Company Name: Mark & Spencer
Job Details
Job title: Finance Manager
Department: Finance
Reporting To: Head of Finance Management and Planning
Job Type: Full Time
Salary: £ 64,000
Location: London

Job Purpose:
 Responsible for monthly reporting of income and expenditure.
 Ability to lead finance team
 Support assistant finance managers in creating Cash Releasing Efficiency
scheme(CRSE) and financial modelling.
Responsibilities:
 Manage and handle whole finance team
 Collecting, interpreting, reviewing financial information and predicting future financial
trends.
 Preparing financial report, budget and account payable.
Interested candidate's can share their resume on hr@mark&Spencer.com or through LinkedIn or
given contact number.
Thanks & Regards
Mr. ABC
Human Resource Manager
Mark & Spencer
London
Contact number: 0000876394
Person Specification: Person specification is a description of individual's qualification,
skills, experience knowledge and attributes which are required to perform job duties. The person
specification created by Senior Finance Manager of Mark & Spencer is described below:
PERSONAL SPECIFICATION
JOB TITLE: FINANCE MANAGER
Experience Necessary Demanding
Work experience as a Finance
Manager
3- 4 years Minimum 3 years
Skills and certification in
computer technology
Necessary Demanding
Skills and certification in Certified diploma in A Grade

computer technology accounting software
Qualification Necessary Demanding
 Graduate (Finance and
Accounting)
 Master in Business
Administrations( Finan
ce)
 Diploma in Finance
 Chartered Accountant
Minimum work experience
should be in finance and
accounting
A Grade
Personal Skills Necessary Demanding
 Excellent knowledge of
taxation, polices and
procedures, norms of
accounting
 Knowledge of
accounting software
 Experience in
computing fast
accounting
An candidate should have
knowledge of different
communicating knowledge in
order to communicate with
different people with
organisation.
Good communicator, number
and have good command over
analytics
Question: The question asked to a candidate with job interview by managers of Mark &
Spencer are determined below:
 Introduce yourself
 What do know about our company, competition and industry as a whole?
 What are the key elements to look at evaluating company's investment?
 Can cash flow can determine weather an organisation is performing well or not?
The above mention are the question that are asked by managers of Mark & Spencer
before selecting a candidate for role of Finance Manager.
Job offer letter foe selected candidate:
1st February 2019

Mark & Spencer
137 Brady street
London
Dear Mr. XYZ,
We are very pleased to offer you a position of Financial Manager in Mark & Spencer. This is
full time position job profile and your initial salary £ 64,000 per year.
As a full time employee, you are also entitled to standard company benefits package. If you
accept this offer, we would appreciate your signature and returning at your earliest convince a
copy of letter along with enclosed letter of assignment for documentation purpose. If you have
any question regarding employment polices and procedures please do not hesitate and contact
us.
Thanks & Regards
Human Resource Manager
Mark & Spencer
Evaluating use of technology in improving recruitment and selection process
Recruitment and selection process plays an effective role human resource management
as well as in organisations with this process an organisation is able to hire best and right
candidate for a specific job description. Additionally, the managers of Mark & Spencer are
adopting different technologies in recruitment and selection process which are determined
below:
Online sources: Online sources and technologies has made it easier for managers Mark
& Spencer to test the skills and competencies level of individual. Eventually, now a days people
are more connected with internet so it has increases the time efficiency of recruitment and
selection process. Moreover, recruitment and selection process through online sources is less

costly and time consuming and more or less it has also reduce the work load of manger in
selecting candidate's manually.
Digital networking and social platforms: The managers of Mar & Spencer are using
different digital and social networking to connect and attracts suitable candidates. Some of the
popular social media sites such as Facebook, LinkedIn and Twitter. For such source talent with
skills and niche interest can be attracted towards a specific job description offer by managers of
Mark & Spencer.
The above mentioned are some of the technologies that are used by managers of Mark &
Spencer in attracting a suitable candidate for a specific job profile.
CONCLUSION
From the above discussion, it has been concluded that human resource management plays
an essential role in an organisation. It help managers to know the roles and responsibilities,
function and purpose of HRM . It also help in selecting best candidate for a right position in
order to achieve goals and objectives in an effective manner. Moreover, it also enables managers
to have a healthy employee relation and employment legislation in order to attain sustainability
in competitive marketplace. Thus, human resource management plays a pivotal role in an
organisation.
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Online
Sex Discrimination Act 1975. 2019. [Online]. Available
through:<http://www.legislation.gov.uk/ukpga/1975/65/enacted>.