Human Resource Management Report: ECT Case Study Analysis

This report examines human resource management issues faced by East Coast Tech (ECT), focusing on challenges arising from employee social media use and its impact on productivity and turnover. The report analyzes a case study where Jan O'Brien proposes the implementation of a Learning 2.0 program to mitigate these problems. It details the strategic planning required for the successful deployment of Learning 2.0, including data gathering, analysis of internal and external factors, and pilot testing. Key factors enabling implementation, such as organizational structure, culture, and training programs, are discussed. The report emphasizes the urgency of change and the need for adequate leadership and resources. A case is presented to the leadership team, highlighting the benefits of increased productivity and reduced social media usage. The report concludes by summarizing the potential challenges and the importance of leadership in successfully implementing the Learning 2.0 program to improve ECT's overall performance. References from various authors like Turban, Boon, Bratton, and Kerzner are included.

RUNNING HEAD: Human resources management 0
Name of the student
Topic- Human resources management
University Name

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1 Introduction
With the ramified economic changes and increasing complexity of the business Human
resources management plays an important role in the success of an organization. This report
reflects the key details of the issues and problems faced by the company due to the use of social
media by employees and in order to mitigate these issues, installation of the new learning 2.0
program in the organization.
1.1 Case study analysis
East Coast Tech Incorporation has been facing human resources management issues due to the
complex business structure and use of social media in the business. Jan O'Brien through her
reading analyzed the implementing of learning 2.0 Program to increase the overall outcomes of
the business mitigate the possible issues in business process.
2 Development of learning 2.0 at ECT to ensure its success
In the given case study, it is observed that ECT Company has been facing problems of high
employee turnover, less productivity in the business. It is considered that Jan O’Brien has given
the idea of using learning 2.0 Program to mitigate the issues in ECT Company after analysing the
competitors work process. The development of learning 2.0 Program in ECT could be done by
following proper strategic planning. Jan firstly needs to evaluate the possible benefits and losses
related to the organization. It is observed that firstly we have to gather the data which may affect
the internal and external factors of business (Turban, et al. 2018). After that proper analysis
should be made in the organization. The learning 2.0 would be practically tested by the some of
the employees of the ECT. After taking proper feedbacks and identifying the issues of the
business, company needs to access whether installing learning 2.0 phase would be beneficial for
the ECT Company. Jan also needs to assess the factors which may contribute to the resistance of
accepting this new learning 2.0 in an organization. The learning and training program would also
be set to portray the potential benefits of learning 2.0 phase for the betterment of the
organization. This proper implementing process would help ECT company to ensure the success
of the learning 2.0 phase in the organization. In addition to this, Jan will have to take proper

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follow-up the program to determine how the implementing of Leaning 2.0 phase could be more
effective for the ECT (Boon, et al. 2017).
3 Key factors which would enable ECT to implement its new learning
approach
There are several factors which may enable ECT to implement its new learning 2.0 phase in ECT
company.
Organizational structure- Jack needs to assess the organizational structure whether it would
accept the learning 2.0 phase in its process. If all the employees working in the ECT resist to the
newly adopted learning 2.0 phase then it will not only increase the business complexity but also
result to possible business issues of the business.
Culture- the ECT has designed its organizational culture more employees oriented. Therefore,
Jack needs to evaluate whether employees and organizational culture are framed in in such a way
which could lead to the adoption of learning 2.0 phase in its process system.
Training and development program- If proper training and development program is not handled
in an effective manner then it will destruct the value of the organization. The company needs to
assess whether employees are understanding the new process of learning 2.0 phase in the proper
manner or not (Debroux, 2017).
Urgency of change
All the employees need to understand the urgency of change. The learning 2.0 phase will bring
the several changes in the business. It is considered that if the learning 2.0 phase is implemented
in business then it will increase the overall outcomes and efficiency of the business. It will also
restrict the use of social media and unproductive work in the organization (Bratton and Gold,
2017).

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4 Adequate culture, leadership and resources necessary to support the
change
ECT is the biggest telecommunication company. The culture of the organization is employees
oriented. However, learning 2.0 phase is implemented for the betterment of the organization.
With the proper training and learning program, employees could understand the possible benefits
of learning 2.0 phase. In addition to this, Jack is the finest leader who will be successful in
influencing employees in a positive manner. He could easily handle all the possible issue and
problems which ECT may face with the implementation of learning 2.0 phase.
5 A case for this direction to the leadership team
The main case for the proper direction to leadership team is the productivity and non-
productivity of the work. I would set the case for increased productivity and high employee
turnover. Each and every employee should learn that increased use of social media will not only
hamper their productivity but also decrease the efficiency of the business at large. The
employees could have confidence and proper support if learning 2.0 phases are implemented in
the business process. It will increase their employability in the business. I will first collect the
data for the annual sales of the company. After that, by using proper graphical presentation, the
same would be shown to employees to evaluate their performance. In addition to this, other
presentation would be made to employees related to benefits and advantage of using learning 2.0
phase in ECT. This case direction would help me to influence all the employees in a positive
manner to adapt to the newly introduced learning 2.0 phase in ECT. However, employees might
face issues related to using of advanced technologies, blocking the access to particular sides and
less connectivity to outside world. At the same time, they could be more focused towards the
productivity of organization (Boon, et al. 2017).
Now, in the end, it could be inferred that ECT Company may face several issues such as
adapting to the new design, following proper rules and regulation. Therefore, it could be inferred
that if company follow this leadership program then it could easily mitigate the issues related to
implementing new learning 2.0 phase.

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6 References
Boon, C., Eckardt, R., Lepak, D.P. and Boselie, P., 2017. Integrating strategic human capital and
strategic human resource management. The International Journal of Human Resource
Management, pp.1-34.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Debroux, P., 2017. Human Resource Management in Japan: Changes and Uncertainties-A New
Human Resource Management System Fitting to the Global Economy: Changes and
Uncertainties-A New Human Resource Management System Fitting to the Global Economy.
Routledge.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.