Human Resource Management Report: HRM Practices and Legal Framework

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, contrasting personnel management with HRM, and exploring the functions of HRM within organizations like Marks & Spencer. It delves into the roles and responsibilities of line managers in supporting HRM, and the impact of legal and regulatory frameworks. The report further examines human resource planning, outlining stages in planning, comparing recruitment and selection processes, and evaluating their effectiveness in two chosen organizations. It also explores motivational theories and reward systems at Virgin Media, job evaluation processes, and methods for monitoring employee performance. Finally, the report discusses reasons for employment termination, exit procedures, and the impact of legal frameworks on such arrangements, using the case of The Chicken Master.

Human Resources Management
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Table of Contents
Introduction....................................................................................................................................................4
Task 1.............................................................................................................................................................5
1.1. Stating the difference between personnel management and human resource management with two
different organizations as example............................................................................................................5
1.2. Function of Human resource management.........................................................................................6
1.3. Role and responsibilities of line manager in supporting human resource management.....................6
1.4. Impact of legal and regulatory framework on human resource management.....................................7
Task 2.............................................................................................................................................................8
2.1 Need of human resource planning ......................................................................................................9
2.2 Outlining the stages involved in planning human resource requirements.........................................10
2.3 Compare analysis on the recruitment and selection process..............................................................10
2.4 Evaluation on the effectiveness of recruitment and selection techniques of the both chosen
organization..............................................................................................................................................11
Task 3...........................................................................................................................................................13
3.1 Link between motivational theory and reward at Virgin Media. .....................................................13
3.2 Job evaluation process and other factors determining pay at Virgin Media......................................14
3.3 Effective of the reward systems at Virgin Media.............................................................................15
3.4 Methods to monitor employee performance in Virgin Media..........................................................15
Task 4...........................................................................................................................................................17
4.1 Reasons for termination of Faisal’s employment contract with The Chicken Master.......................17
4.2 Employment exit procedures used by The Chicken Master..............................................................18
4.3 Impact of the legal and regulatory framework on employment cessation arrangements in case of
The Chicken Master if Faisal’s claim was proven to be true...................................................................19
Conclusion...................................................................................................................................................20
References....................................................................................................................................................21
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Introduction
Human resource management is one of the most useful tools in the business market in the
present times and the reason for this is that it only helps the management of the companies,
especially the international companies to keep track of the employees that they have but also on
work on the relationship that they will share and the things that they have for the development
and the success of the employees. The aspects that are related to the same are discussed in detail
in this assignment wile keeping the companies and there working style in mind. will be discussed
in the different parts of this assignment with references to the companies and their working style.
(Human Resource Management, 2009)
Task 1
1.1. Stating the difference between personnel management and human resource
management with two different organizations as example.
There are many tools and techniques in the business market and the point that has to be kept in
mind for all of them is that they have their own version of simplicity and complexity and it is in
the hands of the management of the related companies to decided the magnitude that they want
to use in the operations of the company. The same is the case with the way the employees are
being managed in the present times. The first concept that is there is something which is called
the personnel management which related to the small scale companies in which they only make
sure that the employees of the company know what they have to do and the attendance that they
give for these tasks. But the international companies that operate on the worldwide platform used
the advanced form of this technique which is called the human resource management wherein the
employees are treated as the asset for the company which has to be maintained and developed
with time and efforts. This is the reason that the companies like the marks and Spencer make use
of the tools to give the employees proper growth and professional development. (Dozier, 2013).
Personnel management is more cost centred where they see there employee as
commodity while HRM treat there employee as resources and are more profit oriented where
they invest in human resources for more future utility purpose. Personnel management where
treat its employee as economic man and work as auxiliary function, HRM treat employee as
social, psychological and economic man who are in company for mutual benefits. HRM is also
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treated as another level management with specific function. Burberry is a perfect example of
personnel management. (Dozier, 2013). Personnel management is more cost centred where they
see there employee as commodity while HRM treat there employee as resources and are more
profit oriented where they invest in human resources for more future utility purpose. Personnel
management where treat its employee as economic man and work as auxiliary function, HRM
treat employee as social, psychological and economic man who are in company for mutual
benefits. HRM is also treated as another level management with specific function. Burberry is a
perfect example of personnel management.
1.2. Function of Human resource management.
Marks & Spencer is a world class company that has many functional operations in
different parts of the world and they are a vital part of the fashion industry because the kind of
products that they offer to the people are not only accepted but also appreciated by the customers
and the people alike and this is the reason that it becomes even more important for the
management of the company to make sure that the employee's of the company are on there side
so that they can maintain there current position. Having the human resource department in the
working of the company has played in the favor of the company as this has made it possible for
the management and the employees to have a connection with each other which they can use in
the market to present a united front and complete all the operations which have to be done for the
achievement of the goals. It has also helped the employees to get their expectations fulfilled by
the company that they work for and also got the opportunities that they needed to prove their
worth and establish a career. (Colorado, 2011).
The main function of HRM is to contribute in the success of the company. It works to
enhance the organisation performance by managing the human resources activities and directing
it in order to achieve the institute goals. Human resource development is responsible for the
productivity, quality and service of company. In this competitive world improvement in
productivity has become a necessity, its HRM job to introduce such programs and system which
can affect the productivity of human resource. The success of any organisation is directly related
to the quality of services and products it provides. HRM put emphasis on continuous changes
leading the improvement in work procession. As poor quality products reduces organisation
growth and its success.
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1.3. Role and responsibilities of line manager in supporting human resource management.
Considering the scale of operations of marks a Spencer it can safely say that if the
organization was not divided in to different departments and teams then it would have been very
difficult for the management and the employees to do the work that has to be done for the degree
of success that they aim for and when there are team and departments in the company, it is bound
that there will also be leaders and heads. Similarly, even they have a very crucial role that they
play in the work that has to be done by the human resource department as they are the ones that
interact with the employees of the company and therefore will be the first one to know about any
expectations that they might have from the management. They are the ones who will know what
makes the members of the team tick and they can assist the human resource department to make
the policies and the plans which will be in favor of the employees and using these plans and
policies they can motivate the teams and departments to do their work to the best of their ability
and succeed. (Belcher, 2008). They are responsible for the employees under organisation there
placement, orientation, training all are done by line manager. They look after the work of each
employee making sure of the constant growth in there performance. Its manager who act as a
link between company and employee maintaining good working relationship and getting
creative cooperation. Line manager is also responsible for controlling labour cost and
interpreting the firm policies while making sure moral values wont compromise between all this.
1.4. Impact of legal and regulatory framework on human resource management.
When its comes to the working of the business market it will be safe to say that there are
many aspects that have an impact on the operations of the company and its management job to
look over these impact and cover it, to make sure that the goals they have set for the future can
be achieved and they can have a longer tenure in the business market. The rules that are made by
the government have to be taken very seriously by the management of the company not only so
that they can sustain in the market but also to avoid any legal hassles that they can have if they
cross the line drawn by the government. As for the employees of the company there are rules
which imply that they have to be paid the wages that they have earned and they should be fair
and just and there should be no discrimination done by the management of the company on the
basis of the age, sex, religion or background and they should be treated with respect. (Magloff,
2014).
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It protects employee from unfair means in workplace. Management is bound to work in
accordance to this legal framework, like under equity act all employee are equal and there should
be no discrimination against it. With compensation law company are confined to 40 hour work
time and must have a pay rate for working extra time. Under employee safety and health
employee are obligated to provide each employee with safe and clean Envt. There are many
more acts which are necessary for company to follow.
(Source: https://neugvsu.com/2016/03/02/how-to-keep-healthy-relationships-with-your-business-
partners/)
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Task 2
Introduction
Difference between the opinion employees and management is not a new thing in the
business market, as it has been happening from the start of time and will continue to happen in
the future. But the one thing that the companies have to do is that they have to be solved in the
right frame of time so that they do not start hampering the condition of the company and the
quality of work that they have done to hold the position that they have made. (Human Resource
Management, 2009)
2.1 Need of human resource planning
Employees are the biggest and the most valuable assets that are there for any company in
the current times and the management of the companies need to ensure that the employees have
been given all that they want from the company so that the connection that they have will be
strong at all times and the employees will be motivated to do the best that they can for the
achieve of the already set goals. It had become common phenomena in the business market, there
are many companies that have now started to have a different department altogether for the
human resource that they have and this is so that all the actions that have to be taken in reference
to the employees will be managed and conducted in the right manner by the professional that
have the experience and the qualification to deliver the desired results. Human resource
management in the present time is far more complicated than it was in the past wherein the most
that the management did for the employees of was take the daily head count. Monitor the
attendance and the performance graph of the employees and ensure that the salaries that they
have earned have been delivered to them at time. but presently the need of the human resource
management longs a very long way and the first and the foremost reason is that the employees
belong to the different strata of the society and have their own backgrounds therefore the
demands and the expectations that they will have from the company that they work for is going
to be different as well. HRM helps the company to understand these demands of the employees
and then find the right ways in which they can be fulfilled. Another thing that id done by the
means of HRM is that the employees are motivated to do their best that they can for the tasks
that they have been allotted during their tenure in the company and the tools and techniques of
HRM lets them know what will suit the working style and achievement goals. (Educational
Business Articles, 2011)
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2.2 Outlining the stages involved in planning human resource requirements
Every procedure in the business market is becoming very complex for the companies to
follow and all this is because of the change in the trends and patterns of the working market and
the consequence it will have on the fate of companies. The companies need to be agile and
perceptive to the changes they face in the market as this is the only way that hey can ensure that
they have a longer and more success tenure in the business market. The same is the case with the
human resource department of every company in all the industries of the economy and the
management of marks and Spencer make sure that they have a draft that they can follow for the
procedure since this is an aspect in which they cannot any sort of failure. Being an international
company as it is, the very first thing that they need to do for the planning process is that they
need to have the right head count of the number of employees that they have under the brand
name. This will give them the idea about the scale at which the planning has to be done. Once
this has been sorted it will be best for the management to have a brainstorming meeting with all
the departmental heads and the team leaders so that they can come up with ways and methods
through which the human resource of the company can be developed and improved. Since the
management is facing the issue of employee turnover ratio and demand of increase in it. Its best
for management to take the feedback from the employees that they have left the company to
know where they were lacking and what the pushed the employee to quit. Coming in open in the
employees is the only way in which the management of marks and Spencer can solve their
problem and lay down a strong foundation for the future according to which they will have a
good level of results from the team. (The Marketing Donut, 2014)
2.3 Compare analysis on the recruitment and selection process.
Hiring of the employees is a very critical step in the working of the company and the
reason behind it is that the employees of the company is the one who perform all the task that has
to be done for the future of the company and therefore if the management is successful is hiring
the right team which has the qualification and the experience to pull off their work load, then half
the job of the management is done with success. This theory is followed very religiously by the
management of marks and Spencer and this is the reason that they end up the selecting the cream
of the market. for this the recruitment and the selection process that they follow is that they first
analyse the vacancies in the company and if there are any internal employees who are fit to take
up the position, if yes, then they are given the position and if no, then they give advertisements
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and invitation to the potential candidates to come up with their resumes for consideration. The
best of the lot is called for s telephonic interview which is conducted by the head of the related
department and if he or she thinks that they need to know and examine further, the shortlisted
candidates are called in for an interview. This gives them a good idea of the kind of people that
they will have to cater to and the level of knowledge that they are coming in with. The personal
interview is good way for the management to judge the personality of the candidates. The same
procedure for recruitment and selection is not followed by the management of Burberry which is
another fashion company in the UK. The process that they have is that they outsource their
recruitment and selection services to the related companies and in the end they have make do
with the candidate that they have been supplied with. This is not a very effective method to carry
out the process since the management of the company has no control over the selected
employees. (Fleishman, 2016)
Mark and Spencer have completely different method of recruiting than Burberry, where
Mark and Spencer have very long process of recruitment were they analyze there recruits
knowing about there qualities, and points where they lack and how they can add to the value of
organization. Burberry is totally different there recruit process doesn't even give them chance or
choice to know and choose there employee. They have to get adjust with whatever is provided to
them.
2.4 Evaluation on the effectiveness of recruitment and selection techniques of the both
chosen organization.
When the hiring and appointing the employees of the company, the management has to
be very sure that they way they carry out the process is in accordance with the way company
work and it must be in order to achieve the goals that they have for the future and this is because
it is going to be the current and the future employees of the employees that are going to be make
the company what it will be. After a study and research of the market and the way the other
companies of the industry carry out their working, it will be safe to say that the process that has
been selected by the management of marks and Spencer is thee most effective way in which they
can do what has to be done for the selection of the employees and it is because of the ways that
they have chosen that the management ends up picking up their own choices and the best that
they can have in the situation. Even though they have to bear the cost of the process and do all
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the necessary work from the scratch, but still their chances of pulling it off with a higher degree
of success are even better and this is what makes them one of the best companies in the market.
the same cannot be said for the manner in which the employees are recruited and selected by the
management of Burberry and this is because the entire hold over the process is outsourced by the
management and the reason they have for this is that it saves them money and time, which can be
utilize by company for there other investment, which may be true but it is not beneficial in the
long run. in the end it is the employee base of the company which will make it possible for them
to survive in the longer in the business and this is dimension in which there are no chances of
taking a step back which is exactly what is being done by the Burberry. (Harbour, 2012)
Mark and Spencer process of recruitment make it easy for them to know there employee
and train them. while it became difficult for Burberry to not know there workers and also need to
trend them from the very basic. To have good human resource can help company in long run to
achieve its goal. On oter hand Burberry to save money accept such metod can backfire to them,
employee's are te real strenght beind the company and incompetent employee can lead to
company failure which will lead to bigger loss.
Conclusion
Keeping in mind the point that the level of competition in the business world s increasing
at the speed of light, one has to make sure that they have the best that can so that the results
which the companies will get out of the work that they do is going to be as per their expectations
and will also have a contribution in the future. For this the first and the foremost thing that the
companies need to do is that they need to have the right method which they can use for the
recruitment and the selection of the employees which are going to be working of the operations.
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(Source: https://www.newswire.com/blog/is-it-newsworthy-5-questions-to-ask-before-deciding-
to-write-a-press-release)
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Task 3
3.1 Link between motivational theory and reward at Virgin Media.
Since dealing with employees is most difficult things that have to be done by the
management of the company and therefore it is the duty of the personnel to ensure that they use
every trick in the book which will keep the employees connected with the company and so that
they will give in their best. The one thing which can be used by the management of virgin media
is the different tools and techniques of motivation which ensure that the people of the company
know about the needs and demands of the employees and have the means that they can use to
fulfill those demands as this is the only way for the employees to get the growth that they need in
the company that they work. After the management has used the motivational approach in the
company, they should also appreciate the good work that has been done by the employees and
this can be done by the way of reward. The management should keep in mind that the rewards
that will be given to the employees will be different and separate from the salaries that they are
given for the position that they hold. (Miercuri, 2010). Motivation play great role in encouraging
the employee performance which ultimately lead to the goals of organization. Reward act as a
type of motivation toward the employee, when an employee get reward for his good work it
motivates him to work harder and better it also increases his loyalty toward the organisation.
3.2 Job evaluation process and other factors determining pay at Virgin Media
When a company hires employees, they have to go through a lot of processes and steps
that assist them to hire the best that is available tot hem and this is the reason that the
expectations of the company especially of the international companies, from the employees is
very high and it all falls on the shoulders of the employees that do their best to retain the position
that they earned in the company. but to be sure that the employees are doing what they are and as
per the standards that are needed by the company, the human resource department will need to
have tools which they can use for the evaluation of the performance and are in place in the
working of the company. The first thing that they do is that they ask the team leaders and the
departmental heads for the monthly reports on the employees that they lead sp that annually
these reports can be compared and analysed to draw the graph of the employees and this s one of
the most effective measures that they have in place which gives the results that they regularly
need. (Bilal, 2014).
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At the time of recruitment recruits achievement and experience remain main criteria in
determining there pa in Virgin Media. After recruitment when they become part of organisation,
person performance become the main criteria in determining the pay, how tat person is
performing, his accuracy level his hard work all are measured.
3.3 Effective of the reward systems at Virgin Media.
Providing employees with the opportunities and the resources that they need for the
accomplishment of the goals is a good thing for the company's management and for there market
future, however at the same time organization have many expectations from the employees and
the way in the which they will do the duties that they have been allotted in the company and for
this the management of virgin media uses the system of reward which has been in the working of
the company since the start. There are many benefits that can be drawn out of it and the first and
the foremost is that the employees get motivated to do the best of there ability can for the future
and the goals of the company. but apart from this there is also a point of attraction which falls on
the side of the company and this is used when they have to fill the vacancies in the company and
they can manage to get the best of the lot for application and also the one thing that they can use
out of the reward system is the element of retention in which the employees do not leave. (The
Center for Human System, 2015).
Reward system is effective in retaining there employee and also gaining new recruits it
gives them edge over there rivals. These reward system increase the loyalty of employee toward
there organisation creating emotional attachment with the company. It also improves the
environment of company leading to the smoother working process. It also helps company to
achieve there goal at much faster speed with good quality as there end result.
3.4 Methods to monitor employee performance in Virgin Media.
For working of any company, it is in hands of management to select what they want to
use which is going to act as the base that the can use for the future and this is the reason that
there are many choices available in the business market and they all have their own benefits and
drawbacks which will depend on the way they used in the working process. The same is the case
with the company of virgin media and the way they evaluate and analyse the performance of the
employees and the first and the foremost thing hat they do is that they give out the duty to the
team leaders and the departmental heads in which they have to analyse the everyday performance
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of the employees that they handle and then give the monthly report to the management. If the
employees are doing well, then they are rewarded and motivated and if not, then are given
warning and more attention. In the period of a year, the performance of the employees is made in
to a graph which represents the contribution that they have made and the value that they have.
(University of California, 2010).
By creating a group and providing everyone with there particular leader help in
systematic overlook of employee, a leader is able to keep keen eye to all his subordinate which is
not possible at bigger level. It also helps in reviewing the performance of each and every
employee and judge there performance. It helps organisation to know about there employee
strengt and weakness and where they have to work.
Task 4
4.1 Reasons for termination of Faisal’s employment contract with The Chicken Master.
When hiring employees in company, first thing that the management or the owner of the
company expect is that the employees will be an asset for the company which will be used for a
better future of the company but it always does not happen like this and sometimes it proves that
the employees which were hired are not an asset but a liability for the company and it is best for
the interest of the company that they are fired and are no longer a part of the company. The same
is the case with The Chicken Master and the reason that the owner had for the cessation of the
employee Faisal is that he was violating the rules that were made by the owner and were also
given to the employees in writing at the time of their hiring. Apart from this the performance of
the employee over the time was not as per the requirement of the owner and it is was going done
and also affecting the operations of the Chicken Master and in the end the owner decided to fire
the employee after neglect of the repeated warnings that he was given. (De Zube, 2011)
The main reason for the Faisal's termination was his lack of efforts toward organization
and his negligence toward the warning given by owner. Faisal had begin creating problem in
company by ignoring the rules set by owner which was clearly stated to him at the time of
recruitment. Further instead of recognizing he mistakes he keeps taking everything for granted
not improving is working skill and clear adherence of rules lead to his fall because of is unruly
behavior the company envt. was turning sour that owner decided to leave him.
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4.2 Employment exit procedures used by The Chicken Master.
Hiring and cessation of employees has now become a very professional issue in the
business market and all the companies, irrespective of their scale of operations needs to make
sure that they have policies and plans and rules which have to be followed by the managed or the
owner for the cessation of the employees and the same is the case with both The Chicken Master
and marks and Spencer as well. Both the companies make sure that the employees that they hire
are done with a lot of care and caution and they are given all the rules and the advance so that
they know what they will be facing in the company. As for the performance of the employees,
the management of marks and Spencer and the owner of The Chicken Master make sure that they
give the employees repeated warning and chances in case they do not meet the expectations of
the company and they are provided all the support that they need and in the end if they cannot do
the same, then they are fired. The cessation of the employees is done immediately if they break
the vital rules made by the company. (Legislation.gov,uk, 2013).
The company recruits there employee with long process were they check the ability and
capability of there employee, making sure that all employee is aware of the rules which he have
to follow and what is expected of him before signing the contract. The immediate termination of
employee happens only if employee had make big mistake or break any vital rule. Oter than tat
an employee is given fair warning and chance to see the improvement but if that's not the case
then that employee get fired.
4.3 Impact of the legal and regulatory framework on employment cessation arrangements
in case of The Chicken Master if Faisal’s claim was proven to be true.
Given the case study of Faisal's claim it is safe to say, the reasons that the owner had for
the termination of the employee faisal were very fair and just and it was nothing that was done
out of spite or anger but because faisal has broken the vital rules of the organisation which were
given to him at the time of hiring in writing and they were even acknowledged by the employee.
Even after all this, the employee had gone to the court and filed a case against the owner of The
Chicken Master in which the owner has been charged for unfair cessation of employment and
discrimination on the grounds of age and sex. It is in the hands of the owner and the former
employee to prove the charges that have been presented in the court. Of the charges that have
been made against the owner of The Chicken Master have been proved correct, and then there
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are going to be very severe charges against the owner bob. The owner will have to compensate
Faisal in terms of cash and also there can be fine that he may have to pay to the court. (Miercuri ,
2010)
CONCLUSION
In the business environment there are many companies that have hired employees which
they need to make sure that the goals and the tasks for the future are done in the right manner and
this is the reason that it becomes highly important for the companies to make sure that the
employees are happy with what they are being offered by the management so that they can be on
the same wave length during their working time which will not only help take off the
unnecessary pressure off the shoulder of the management but will also give the much needed
success to the employees.
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