HR Management: Responsibilities, Team Dynamics, and Problem Solving

This report delves into the multifaceted responsibilities of a Human Resource Manager, emphasizing the importance of strategic integration to drive organizational goals. It outlines the core duties, including recruitment, training, and performance evaluation, while also detailing methods for evaluating effectiveness and fostering employee motivation through techniques such as appraisals and healthy workplace environments. The report further explores solutions to work-based problems, specifically focusing on conflict resolution and effective communication strategies at various management levels. Moreover, it examines the roles of team members, analyzes team dynamics, and proposes alternative approaches to achieving shared objectives, with a focus on training and the use of big data in decision-making. Finally, the report discusses tools and methods for solving problems, specifically in recruitment and selection processes, highlighting the importance of qualifications, skills, and adherence to organizational values for both managerial and staff-level positions.

INTRODUCTION
SWOT standards for Strengths Weaknesses opportunities and Threats. It is a type of
analysis that aims to determine the business environment of an organization both at the micro
and macro levels. Strengths and weaknesses are internal while opportunities and threats are
external factors that influence the running of a given business or organization. The internal
factors include things like financial availability such as funding, investment opportunities,
sources of income, human resources such as enough manpower with highly skills and capability
to perform different tasks that enables the organization to meet its goals and objectives, physical
factors such as location of the organization, the type of facilities and equipment available, among
other process such as employee programs, software systems and the structure of the organization
that allows it to run effectively. On the other hand, external factors include; marketing trends for
instance entry of a new competitive industry, the advancement in the technology, shift in the
needs and preferences of the clients. Economic trends could be influenced by the governments at
both local, international and international levels to either favor diminish the activities of a given
company. Legislation and political situations also affect the organizations externally. Change in
the characteristics of the demographics with regards to age, gender, race, culture and social class
also affects how different organizations work. Another crucial factor is the relationships that
exist between one firm and its suppliers, the positive relationship is key to the smooth running of
the firms.
TASK 1
1.1 Develop the HR responsibilities and performance objectives
I am a human resource manager and my duty is to ensure that the organization has
enough workforce to drive its goals and objectives forward. I have the responsibility to integrate

the different arrays of strategies so that operations of any given department are always in check
with no hurdles. This will not only be a strength to the organization but will also go hand in hand
with giving us a competitive advantage over others in the market as we will be able to meet our
production of production for the sustainment of our total quality management (TQM). One of my
crucial roles is to oversee the recruitment of new employees to the organization.
1.2Evaluation of own effectiveness against objectives
I evaluate my effectiveness by analyzing all the objectives that I had set prior to the
commencement to see whether I have achieved them or not. By doing this, am able to highlight
my areas of undoing and work on them. I can improve on my current situation especially by
carrying out a SWOT analysis with the main focus being on my strengths and weaknesses so that
I can use strengths to limit the weaknesses. I can also evaluate my situation by determining how
much role that I play in seizing opportunities for my company and how well am able to
counteract the threats that the organization faces. Motivational techniques such as job
promotions, rewards and incentives, and an increment in salary for the employees uplifts the
motivation within the organization as each and every employee strives to be the best so that
he/she can be part of those being promoted. This improves the productivity of the firm and the
quality of services produced. It is my responsibility to ensure that the right persons are the only
one allowed to join our organization. I set up the standards that must be followed during the
hiring process so that I get people who have the vision and are ready to help the organization
attain its mission. My other responsibility is to train the individuals who have just joined the
company and even the old employees on how to carry out duties so as to be in line with the ever-
changing market trends.

1.4Review the motivational methods
Training is very crucial because it aids the newly recruited personnel to easily get
acquainted with the organization. The training programs for each and every employee so
depending on the skills needed. Once they have been trained, it ensure professional development
for capacity building. The techniques used to improve the quality of performance are described
below-
Mission and objectives successfully achieved- Performance appraisal as a way of motivating
the employees to even work harder and achieve both their own personal objectives and in the
long run help the organization to realize its mission and objectives. The appraisal helps the
employees to know what is expected of them and thus strive to meet the targets. It comes to
appraisals is to develop a concrete and straightforward evaluation plan so,that all the employees
have the equal chance getting the rewards provided they excel above others. This has led to
increase in the motivation of the employees with a concomitant increase in the productivity. By
doing this, they are able to turn all our weaknesses into strengths.
Healthy workplace- To maintain a work culture that by providing a positive working
environment that is very safe and healthy so that any stressful atmosphere that can hinder the
productivity of the employees. By having an environment that is fun to work in, employees are
able to work at their maximum potential for the benefit of the organization. By adopting an open-
door policy so, that the employees can freely communicate their ideas or even give suggestions
when they see that an organization is not moving in the correct direction.
TASK 2

2.1 Develop solution to work based problem
Conflict resolution- Organizations bring together several people with different
personalities and conflicts are always almost inevitable in such scenarios. As the human resource
manager. In the situations where there are conflicts be it amongst the employees themselves or
when it involves the workers and the management. Whenever there is a conflict, the productivity
of the workers go down and thus it is my responsibility to stem this before it escalates to levels
that can result in negative impacts on the running of the organization. It is an important role is to
foster strong employee development so as to establish the trust and confidence that the
management and the employees have among themselves. Other roles include giving rewards and
incentives, being compliance with the legal knowledge, management, and organization for all the
functions of the company.
2.2Communication at all the levels of management
Company are in need of new staff to help us with the opening of a new flagship store.
One will be at the management level the other at the staff level. The available places will be
given to people who deserve it and we will not be biased. A team will come from the
government to help us choose the right person, this will reduce bias. The manager will lead the
junior members, pass information from the high levels to the juniors and also supervise the work
to be done. The staff will be responsible for the equipment to be showcased and also know how
they work and get the skills on communication. He or she will help spread brochures to people
and welcome people during the flagship store opening.

TASK 3
3.1People roles in a team
The training needs; collect everything needed to train the members include the brochures
to be used and power point presentation to explain how the event will flow and the frequently
asked questions and how to answer them.
Set objectives; this is what you expect from them during that day. I would want flow of work and
consultation on equipment and questions people may ask.
Have an action plan; this is the undertaking of the training itself. The theories and content to be
used, the resources to be used.
Implementation; this is the actual training, put into action everything you have planned and set
into place concerning the training. Explain to them the flow of the day, the various roles of each
and every member of staff. The dressing will be formal but uniform to make us easy to be
identified.
Evaluate; there is great need to evaluate the training, it gauges where we are in the training. The
understanding of the junior members on how the flagship store opening will flow. It also entails
questions directed to them on the training gains.Through this we will have a good and great flow
on the opening of the flagship store.
3.2Analyse team dynamics
In the modern world of business, the employees are the determinants of the success of a
business and therefore, for any business or organization to success their employees should be
equipped with the latest skills in the market. The skills required are not only business skills but
also interpersonal skills to compete effectively and efficiently. The employees also are the ones
who determine the culture of an organization, and it is the culture that drives the staff. The
employees thus need to have their welfare taken care. Both financial and social welfare goes

along in motivation of employees. The organization should give them a chance to develop their
leadership skills and talents at their workplace.
3.3Alternative ways to achieve shared goals
Training
We need to teach the existing staff on how to train the incoming members of staff. I will
deal with training both the new staff. Our junior managers also need to be trained on the flagship
store. The organization needs to sell out and be known to the community.
Training process-When the managers follow this guideline while seeking for their
workforce, they will be assured that the employees recruited are not only qualified but will spend
every minute in the company working towards achievement of the business’s goals and mission.
This also will provide value to the organization as every employee will work as a team toward
realizing the success of the organization. Moreover, the new strategy that most firms are using is
to use big data in making decisions in the human resource department. This can be helpful in
determining the behavior and the pattern of relationship between the employees. Moreover, it is
not surprising to see companies asking for information about social media while in an interview.
The data available in this sites such as Facebook and Twitter is massive, and a lot can be learned
about the candidate (Sivertzen et al., 2013).
TASK 4
4.1 Tools and methods to solve problem
Recruitment
The managerial level there is a need a person who has managed another flagship program and it
is recognized by the country. Leadership skills have to be displayed from the curriculum vitae,
the person must have good English command, possess a Bachelor in management. The person

has to be registered under the Managers Organization in the country. He or she must have good
interpersonal skills and understand our organization’s vision, mission and values. Lastly the
person has to have good understanding of our products.
For the staff level we want an able person who has completed high school and has worked for
any other flagship store. We want a person who knows how to handle people and has
recommendations from the past places of work. The person should be able to explain the
working of various equipment and possess good English command.
Selection
The posts will be advertised through our social media pages, the local newspaper and we will
have various leaflets to inform people about it.
For the managerial level on 3rd January 2017, we will have the initial screening, persons will be
needed to come with their curriculum vitae. The team will choose 5 people to go on to the
interview process which will be on 6th January 2017. The chosen 5 will undergo questions and
trials and the best will be selected. After background verification the job will be offered and the
salary. If the person agrees we move on to training if he or she does not we go to the second
person and the process continues then we finally proceed to the training.
For the staff level the process is same and will occur concurrently with the managerial level
training.
4.2 Strategies to solve a problem
The procedure for finding the right employees will start at the recruitment level.
Therefore, the human resource department should be equipped with strategies to ensure that the

pick the best individuals of those available. The strategies to make sure that the talented
employees are at their disposal. Measuring the level of effectiveness of an employee can be a
difficult task to do. There are steps that the human resource department has to follow to make the
process a success. First, the employer has to identify and give a detailed description of what is
required of their employees. These include the responsibilities and the requirements of the job
regarding experience and skill. Secondly, the strategy used to identify the candidates is very
important.
4.3Effectivness of strategy
Online communication company requires an individual is good at working for long hours
and can handle a lot of pressure. Moreover, the communication skills of the person should be
sharp. Also, the knowledge of computer skills is very important since most of the job done
involve sitting and working on a computer with a lot of files and calculations needed. Moreover,
teamwork in any organization is crucial for the success of an organization. Training for these
employees is an important tool that has a positive impact on the overall organizational output.
The hiring of employees starts with the advertisement process. The range of reach should be
wide to have a wide option of choice to choose from. This means that the human resource
manager should advise in all the media platforms so as to attract the most talented people
suitable for the job. Moreover, the human resource manager should provide an assessment of the
performance of the employees so as to have feedback on the type and level of skill of the
employees in the company. Everyone is qualified now days as getting a degree and graduating is
not a hard task. Therefore, those seeking the best employee should devise a strategy that aims at
unique skills of the workers such as communication with others, collaboration, and teamwork,
how one handles conflict, leadership expertise and cross training.