UKCBC HND Business: Human Resource Management Assignment Report

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within an organization, likely 'Chocolate Presence'. It begins with an introduction to HRM, defining its scope and purpose in resourcing an organization with suitable talent. The report then delves into the strengths and weaknesses of current selection methods, such as assessment tests and interviews, and proposes improvements like online screening and application forms. It outlines a job specification for a receptionist, detailing roles, responsibilities, and required qualifications. Furthermore, the report examines the advantages and disadvantages of internal and external job advertising methods, recommending specific placements. It explores the benefits of graduate training schemes, flexible working arrangements, and various motivational strategies for employees. Finally, the report addresses employee engagement, discussing different approaches and relevant employment legislation, ultimately providing a holistic view of effective HRM strategies. This assignment follows the guidelines of the UK College of Business and Computing (UKCBC) HND Business program.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
HUMAN RESOURCE MANAGEMENT.......................................................................................1
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................4
A. Purpose and scope of human resource management in terms of resourcing an organisation
with talent and skills appropriate for the organisation...........................................................4
B. Strengths as well as weaknesses of the current method of selection.................................5
C. Two improvements that are potential and can be used by the organisation to increase the
selection process ....................................................................................................................7
TASK 2............................................................................................................................................7
A)Specification role of a person ............................................................................................7
B) Disadvantages as well as advantages of the methods which are current of jobs in the
advertising field in the organisation (internally and on the noticeboard outside the main
entrance )................................................................................................................................9
C) Recommending the job advert of receptionist vacancy to be placed and reason............10
TASK 3..........................................................................................................................................11
a) Benefits of graduate training schemes .............................................................................11
b) Flexible working arrangements........................................................................................12
C) ways to motivate workers................................................................................................14
TASK 4..........................................................................................................................................15
a) Employee engagement ....................................................................................................15
b) Approaches to engage workers........................................................................................16
c) Employment legislation ...................................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Human resource management refers to the process for managing the employee in the
company by recruiting, selecting and training in order to help the organisation for achieving the
objectives in an effective and efficient manner.
Microsoft is a Multinational company of Technology which is spread all across the world
having its headquarter in Redmond, Washington. Microsoft develops, manufactures, sells
computer software and personal computers in general. Microsoft's famous and the top notch
product is known as Microsoft Windows, Microsoft Office, etc. Microsoft hardware product
which also is very famous is Xbox video game. Microsoft is world's most valuable company as
well as world's largest software maker company in terms of revenue. Microsoft founder is Mr
Bill Gates and CEO is Mr. Satya Nadella and the number of employee are around 145000 with
its revenue around 1.25 billion USD, Microsoft's Net income is around 40 billion USD(Albrecht
and et.al., 2015)
The subject matter as the HRM practices of the Chocolate Presence is effective and the
company focus more towards hiring effective people and developing in them proper skills by
providing them efficient training.
Chocolate Presence is a company which deals in preparing the chocolates by roasted as
well as ground seeds of the cacao. The company is having 'its headquarter in UK . The
organisation is popular in making he chocolate by using its special flavour and special designs in
which the chocolate is made example design of 7 wonders. The company is also popular due to
providing health benefits via chocolate.
The report will include the nature and scope of human resource management by
resourcing in the organisation by selecting and recruiting the talented individuals that is
appropriate for the objectives with the help of internal and external recruitment and with
different selection methods. It will also includes effective key elements for managing the
organisation and by examining the internal and external factors for managing decision making as
well application of HRM practises in the working environment for achieving the objectives in
the organisation effectively.

TASK 1
A. Purpose and scope of human resource management in terms of resourcing an organisation
with talent and skills appropriate for the organisation
Human resource management defines managing, creating and developing the employees
as well as maintaining the relationship between the employer and employee to effectively
contribute for the organisation to achieve objectives.
HRM plays an essential role a for every organisation and has a very wide scope that can help
‘Chocolate Presence’ to achieve the objectives effectively.
Nature of Human resource management
11 HRM involves various functions like designing, leading, staffing , coordinating,
organising and controlling.11 It includes the procuring, maintaining as well as handling the human resource.11 HRM is the continuous process that is followed in every organisation.11 It motivates the employees in order to contribute for the organisation effectively.11 It is the multi tasking activity which involves economics , psychology, sociology etc.
(Baum, 2016)
Scope of Human resource management
the scope of HRM is very wide that can help in various activities:-
11 Human resource planning:- It refers the procedure in which the company plans for
identifying the position that is vacant for jobs according to that company will assess the
employees are more or less and than deal with that accordingly.11 Creating the job design:- After HR planning the company will create the job design. It
will help ‘Chocolate Presence’ to analyse the detailed information regarding all the jobs
in the organisation and on the basis of this company will set up the ads.11 Recruiting and selecting:- After creating job design the company will set up the
advertisements for the applicants to apply for the vacancies. Then the company will
receive the applications and accordingly company will select the right employee that is
appropriate for the job(Berman and et.al., 2019).11 Training and development:- It is the very important aspect in which the training
programs are organised by the company for the existing as well as for the new employees

in order to know the roles and responsibilities and get experience regarding the job
performance.
Barclays bank is the British international company which provides financial services and
investment banking service that was established on 17th November,1690 in London. Barclays
bank have its headquarters situated in London,United kingdom. It is listed under LSE (London
Stock Exchange), NYSE( New York Stock Exchange), FTSE (Financial Times Stock Exchange).
Barclays bank also provides the services like retail banking, commercial banking, investment
banking as well as wealth management. The chairman of Barclays bank is Nigel Higgins and as a
chief executive Jes Staley.(Berman and et.al., 2019)
B. Strengths as well as weaknesses of the current method of selection
‘Chocolate Presence’ is following own assessment test and interview as their selection methods
for selecting the candidates in the organisation. The methods that is used by the ‘Chocolate
Presence’ have both strengths and weaknesses:-
Own assessment test method
This method is also known as self assessment it is a very valuable and important tool for learning
and evaluating the work of the applicants individually in order to identify the knowledge and
skills as well as to check where the knowledge and skill is lacking so that the company can help
and motivate the employees for promoting them for self learning and achievement(Bratton and
Gold, 2017). This test has both advantages and disadvantages :-
Advantages Disadvantages
 Through this test the result that occurs
is exact and appropriate as well
effective.
 It is cheap kit to adopt because as
private firms that are statistical produce
their own assessments generally,
qualified assessment is costly it helps
the company for the long run
 It is cost saving method
 This method is unbiased because those
 This method makes the applicant
anxious.
 It is not complete method as a whole as
it is not suitable in all types of
interviews.
 This method is incompatible as
compared to others it does provide the
exact result
 This method includes barriers with

applicants who are eligible are selected.
 It is the time saving method
 It understands the employees
capabilities
 This method gives the opportunities
for reviewing the applicants.
 It selects the right applicants(Bratton
and Gold, 2017).
regarding to culture and language.
 This method is inaccurate as the
applicants are not determined correctly.
 It is very costly method
 This method requires proper training
 this method makes the applicants
depressed
 In this method the solutions are
generally fixed.
Interview method
It is the suitable method in which the interviewer asked the questions to interviewee or applicants
and the applicants answers to that questions regarding the skills, experiences and thoughts. This
method is having both advantages as well as disadvantages:-
Advantages Disadvantages
 This method can correct the answers
of the candidates as the both
interviewer and the interview have
face to face conversation.
 It creates relationship between both
interviewer and interviewee
 it selects the right and appropriate
applicant.
 It is time saving method
 this method is less costly (Brewster
and et.al., 2016).
 In this method the process is
incomplete
 This method consumes time
 This method is very costly
 It does not keep the records
 It creates the biasses by the interviewer
 This method is inefficient
 This method is not suitable for
personal matters

C. Two improvements that are potential and can be used by the organisation to increase the
selection process
The two methods that ‘Chocolate Presence’ can use to improve and enhance the company's
process of selection are online screening and application forms and CV
Online screening
This is the method that creates the pattern or design for the requirements and it collects the
information of the applicants in an appropriate manner in a way that the applicants shopuld
match the design or blueprint and accordingly providing it to the applicants. It can help
‘Chocolate Presence’ in so many ways:-
1. This method saves the time
2. This method will help in reducing the use of paper
3. this method is unbiased (Brewster, 2017)
Applications forms and CV
This method is traditional in which the applicants apply for jobs and the applicants fill the
application form that is hard copy in which only important areas are mentioned by the
candidates. The benefit of this application form is:-
1. it is less costly
2. helps in selecting potential candidates
3. the skills can be easily compared
TASK 2
A)Specification role of a person
Job Title Receptionist
Reports to CEO of chocolate presence
Roles & Responsibilities Directing and greeting visitors, IT skills , issuing badges for
visitors , observing logbook
Qualification Diploma course in receptionist , certification of computer course

Title of the job Receptionist
Date: 26/07/2019
Qualification required Essential Desirable Met
 Diploma course
in receptionist
 certification of
computer course
like Microsoft
office 2013
 certification in
electronic health
records
Yes
Yes
Need of Experience
 2 years of
experience in any
non profit
organization
Yes
Personal characteristics
& conduct
 Problem solving
skills
 good
communication Yes

skills
 strong interaction
skills
 technological
skills
Yes
Roles and
Responsibilities
 greeting and
directing the
visitors
 attending and
forwarding
routine calls
 maintaining the
stocks of office
 managing the
appointment
schedules
 completing the
paperwork
Yes
Yes
B) Disadvantages as well as advantages of the methods which are current of jobs in the
advertising field in the organisation (internally and on the noticeboard outside the main
entrance )
Family and friends

This can be the internal method for 'Chocolate presence in advertising the job that is family and
friends. It can be the best source because the current employees who are working in the
organisation will recommend their friends and family regarding the job vacancies (Brewster,
Mayrhofer and Morley, 2016).
Advantages
1. This can be less costly
2. It can increase the durability
Disadvantages
1. less durability
Notice board (outside the main entrance )
It is the very important method that can be used for promoting the jobs through notice boards
information can be spread to large amount of people
Advantages
1. it stimulate the employees
2. provides important information
Disadvantages
1. With the emergence of new technology people are using new methods of advertising
C) Recommending the job advert of receptionist vacancy to be placed and reason
The various methods by which the Chocolate presence and advertise and are as follows:
Social media
This the very important and trending source for advertising the vacancies and selecting
the best candidates. The sources are Facebook, LinkedIn, twitter in this the company can post the
link and can promote the followers to share the link regarding the vacancy(Cascio, 2015). Apart
from this LinkedIn is the very important professional network where the company can advertise
the vacancy for the receptionist. If the company uses the recruiting agency that will be very
helpful for the company for choosing the appropriate candidate because the fees is paid to the
agencies regarding the online advertising.
Company website
This can be the another method for 'Chocolate presence' to advertise the job vacancy that
is the company's own website through this the people will go through your website and will

understand your company and will get familiar. This method can also boost the internal
employees to find and apply regarding the job (Chelladurai and Kerwin, 2018)
Local newspaper
This can be the another method or source for advertising for receptionists is by giving ads in the
newspapers and the job seekers who are in need for the job will apply quickly. It describes the
jobs in detail and it can be best medium to reach the applicants.
TASK 3
a) Benefits of graduate training schemes
Microsoft is providing training and internships to the graduates. It is beneficial for both
the Microsoft as well as the employees of the Microsoft(Jabbour and de Sousa Jabbour, 2016).
Benefits to Microsoft:
Economic:
Providing training will lead to less wastage as to the Microsoft as the trainee will be learning
things and will not be doing the actual work. The trainee will perform task asking the immediate
boss and will not be doing by himself or herself.
Creating the required skills:
The trainee will be imparted with the required skills by the Microsoft. So it will make Microsoft
give the required skills so that there is no chance of error in the future. No extra or unnecessary
training will make the employees achieve the goal of the Microsoft at the time which is
acceptable.
Getting new ideas:
Providing training to the trainee of the Microsoft will encourage new and fresh ideas of the
graduates as they will be finding new ways of doing the work and in more lucrative and less time
consuming way(Nankervis and et.al., 2016).
Benefits to the employees or the trainees:
Learning new skill:
Providing training to the employees will make the employee of the Microsoft more skilled and
this will help the employees in the future to perform task with ease and quickly. Learning new
skill will make the employees more competent. This will increase the job satisfaction and
confidence of the employees.
Improve communication skills:

Providing training to the employees of the Microsoft will improve communication among the
employees and the employees will be more confident towards the work and will be easily dealing
with the customers of the Microsoft and if the customer or client is satisfied with the worker or
the employee then it is very beneficial for the Microsoft because a satisfied customer will
definitely invest in Microsoft.
b) Flexible working arrangements
Arrangements for flexibilit(Albrecht and et.al., 2015)y to evaluate the benefits of
flexibility to both Microsoft as well as the employees of Microsoft in order to enhance HRM
pracices.
Flexibility is nowadays becoming more popular and more prominent in the working
environment and in the company like Microsoft it is very important for employees as well as
Microsoft. It is a new approach which is becoming a trend and it helps in completion of the task
smoothly and with more comfort(Nankervis and et.al., 2016). It is having benefits for both
employees as well as Microsoft and are mentioned below:
Topic: Benefits for the employees Benefits for Microsoft
1.Flexible work place It is very much beneficial more
the employees who wants
flexibility in the work in the
form of working at home or
working at some non-official
area. Telecommunication is
very popular and is very
common for Flexible work
place. It keeps the employees
more motivated and fastidious.
It makes the employees feel that
they are bestowed with the
suitable environment, as they
were looking for.
It is also equally very important
for the Microsoft as well
because it increases the
productivity of the employer
and which ultimately
contributes towards the growth
of the Microsoft overall. It will
help the Microsoft in getting
new and innovative approach
towards the work. Ultimately
the goal is to get the work done
and it can be in any way and in
which the employee is satisfied
and feeling comfortable is the

best way.
2. Sharing the work Job share is the process in
which tow or more perosn share
work in which no burden is
given to the single
employee(Albrecht and et.al.,
2015)It will help the employees
as the employees will not feel
burdensome and will be
satisfied towards the work and
will indulge or dedicate
themselves fully and
enthusiastically(Noe and et.al.,
2017). If all the work is given
to the single employee then the
employee will falter away the
next day. The employee will be
easily fragile and will be
demotivated towards the
Microsoft. Job share also
It will help Microsoft to avoid
clumsy situation which might
arise in the form of complain by
the employees complaining
about the burdensome of work.
This program will avoid lay-
offs. This will also help in
business manner as well, as
paying less for the amount of
work done and increasing the
size of employees and paying
them accordingly.
3. Compress work Under this program the work is
not five days a week but lesser
than five days a week. Other
ways are three 12-hour days or
making arrangements in
includes the work of the
employees is 9- or 10-hour days
over fortnight and are paid extra
one day or two days of time off
i(Albrecht and et.al., 2015)n
Compress work will enhance
the productivity of the
Microsoft and the employee
will be more dedicated towards
the work as they are getting
what they want. It will also
helping Microsoft's reputation
as everyone will now be willing
to work in Microsoft, which is
providing so many amenities.

that time.
4 Flexibility in timing Under flexibility in timing the
employees are allowed to work
as per their comfort for example
if the employee want to work in
the morning he or she can work
and similarly in night as
well(Stewart and Brown,
2019) . In Microsoft the
employees are allowed to work
at home in which they can work
at their preferred time and
preferred place.
Microsoft will be benefited by
the flexibility in time by
employing more employees in
the day shift and also getting
more work done in the day shift
and similarly in the night shift.
C) ways to motivate workers
regarding psychologist Frederick Irving Hertzberg motivation (Albrecht. and et.al,
2015)became one of the most influential name in business management, he proposed the
motivation hygiene theory in 1959, in his work. The motivation to work as per the Maslow's
hierarchy of needs. hertz berg realized the conclusion that conditions workplace is divided in to
the main factors which are two, maintenance factors and motivator factors.
Microsoft which is also know as “The Velvet Sweatshop” which means the job that offers
more benefits and provide more perks but one have work for long hours. So Microsoft in way it
designs the work role used to motivate the workers. and Microsoft do it by providing various
enhancement to the careers of the employees.
The employee can take the entertainment things without signing for it. If one need
something the employee of the Microsoft have to just send an email and the thing which required
by the employee will be in front of him or her, the thing can be whiteboards, bookcases, etc. If
the employee want furniture in the office at his or her desired place then he or she just have to
write a note and the furniture will be there within 24 hours or within a day. Microsoft also
provide Tickets for the soccer match, provides rugby shirt, Microsoft watch, and many luxurious
items which are very expensive or can cost Microsoft 1000 to 2000 dollars. Microsoft does not

want the employees of it do not enjoy its personal life rather Microsoft wants its employees to be
full of life and full of work too. There is another example which is shared by the ex employee of
Microsoft and that is when he was working in the Microsoft he used to see the daughter of the
employee, which used to be colleague oh him, coming everyday to do her homework after
finishing her school classes and no one in the Microsoft was even raising eyebrow on her(Stone
and et.al., 2015).
JOB DESIGN
Job design is the process in which the job of the employees are designed considering the
factors such as specification of the job, rotation of the job, enrichment as well as engagement of
the job. Here for the Microsoft special care is given to the employees by which the job is
designed in which sometimes the working hours are less then the office hours and sometimes
more. This used to motivate the employees as the employees used to have flexibility in work.
TASK 4
a) Employee engagement
Employee engagement means to make feel the employees passionate towards the work
and are committed towards Microsoft to get the work done more efficiently. It involves building
dedication as well as enthusiasm in the workers which ultimately results in the enhancement of
the productivity of the employees. Engagement of the employees lead to satisfaction of the
employees In the job and this motivates them to work more. Employee engagement is integral
part of Human Resource Management to ensure the fuller and best utilisation of the employees
towards the work to accomplish the goal of the Microsoft. One of the most efficient way of this
method can be treating the employees as a stakeholder. It will enhance the value of them and
they will not feel that they are merely a paid labourers. The clearly mentioned policies is must, to
maintain good employee relationship and must be in written. There are one or several
representative who make ensure that the Microsoft policies are followed on regular basis for the
transparency. A lot of factors plays role in the employee relation program and that can be
location, number of employees, like in Microsoft there are nearly 145000 employees spread
across different part of the world. (Taylor, Doherty and McGraw, 2015)
Communication is the most important part in the employee relationship that plays a very
important role in the maintaining good relationship between the Microsoft and the employees of
it and it can be in any form, some of the channels are presentations of the management plans,

what will be the effect on the plans made on the job of the employees, it can emails, messages,
(Albrecht and et.al., 2015)posters at the key area in the office, announcement can be made, etc.
Employee engagement is like giving fuel to the Microsoft and if it is practised on regular basis
then it can generate exception results in the Microsoft. Employee relationship and employee
engagement have relationship of direct proportion. Employee engagement keeps busy the
employees of the Microsoft and the also minds of the employees of the Microsoft also becomes
busy as there is old saying that “an empty mind is a devil's workshop”. If the employee is not
doing anything and sitting empty or ideal it can be huge hindrance to the Microsoft. He or she
must be indulged in any sought of activity so he or she becomes busy and have complete focus
towards the work. This will make the brain of the employee more efficient and more agile and
which is good for the Microsoft overall(Stewart and Brown, 2019).
Communication increase the engagement of the employees by building the employees
relationship in which the employee feels free to discuss any personal as well as professional
problems with the employer. This helps the employees to build relation with the employer and
in the same way employer also discuss the problems faced by him to the employees.
b) Approaches to engage workers
The Microsoft can make several strategies to make good relationship with the employees
and these approaches will improve communication in the work place and some of them are
mentioned below:11 Finding out interest of the employees:
It is very important to know the interest of the employees because this will make the
employees working towards the work the employee like the most and they will be doing it with
more dedication for example if in the Microsoft employees like more web developing software
then letting them go for that field instead of software developing. This engages the employees as
after knowing the interest of the employees the profile of the employees is mad and accordingly
the work is assigned.11 Giving rewards for the good work:
Giving rewards to the employees for the good work done by them in the Microsoft, this
will boost the employees motivation to work more and they will make more effort to get the
reward again or for the first time when they are at the first time to receive the award. Reward can
be in any form, it can be in cash or kind. For example Microsoft can give Europe tickets to the

employee for the given target achieved by the employees, it can be holidays given to the
employees for the extra work done by the employees, etc. This engage the employees by
motivating the employees by remuneration in which growth is given as per the performance of
the employees.11 Encouraging participation of the employees in the recreational activities:
This will make the employees of the Microsoft more agile and they will perform the task
more effectively and efficiently. The Microsoft can do this by encouraging activities like run for
fun, run for health, meditation and yoga in between the work to make the employees of the
Microsoft employees more fit and fresh (Taylor, Doherty and McGraw, 2015). The recreational
activities boosts and make the employees rejuvenation via which the employees engage
themselves by working overtime in order to meet the deadlines.11 Birthday parties and celebration together:
The employees relationship can be managed by encouraging the birthday parties in the
Microsoft which will make feel the employees like they are in the home and the workers in the
Microsoft are like family to them. This act will make the employee of the Microsoft more loyal
and the employee will work in the Microsoft with full focus. Engagement of the employees is
also increased by it because the employees feel more refreshed after the parties.
c) Employment legislation
The keys elements of employment in UK legislation, which are influencing HR decision
making which includes development as well as training of the employees and all these factors
engagement of the employees by building employee relationship with the employer are as
follows:
The managers and the HR function of the Microsoft need to comply the legal
requirements of UK employment legislation in order to avoid any penalty which may arise if the
the legal compliance are not met.
Equality Act 2010:
The aim of this act is to harmonise discrimination law. According to this law all
employees are equal and must not be discriminated or terminated by the managers and the HR of
the Microsoft on the basis on gender, age, disability, sex, etc. Now HR has to ensure hiring
people on equal bases, there should be equal weighting of male and female candidates. In spite
of all these factors the number of cases goes to the employment tribunal. But these can be

reduced by the employer by doing fair practices which are mentioned above(Albrecht and et.al.,
2015)
Fixed Term employees Regulations 2002(Albrecht and et.al., 2015):
The fixed term employees must not be contrasted in comparison of permanent employees
and the manger and the HR of the Microsoft should not give the Fixed Term employees less
favour because they are equally compatible with the permanent employees. The managers and
the HR of the Microsoft must follow the legal framework. So HR department is affected of
Microsoft by considering the employees more fairly by paying the whole amount after the
completion of the contract.
CONCLUSION
From the above study it is being summarised (Albrecht and et.al., 2015)that Microsoft is
doing great for its employees as well as growth and development of its own. Microsoft is well
versed with following all its policies and all the government regulations with par. The HR and
the management team is performing its level best in terms of making sound decision related to
training and development, rewards for the employees, immense motivation towards the
employees by providing various non monitory intensives, making good relationship with the
employees by performing several strategies to improve communication in the workplace, etc.
Microsoft is also agile and prominent in allowing the employees to work at their own comfort
and in their own style, allowing the employees to work at home, flexibility in timings, sharing
the work etc. Microsoft is also providing training to its trainee or graduate which another great
thing. This will encourage new talents in the Microsoft and this will lead to innovation and
launching of an another new product with all its new concept. New talent versed with new skill
can create wonder in Microsoft. Microsoft must continue all these activities in the near future as
well to keep Microsoft's alacrity keep moving ahead in more fast rate.

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<https://www.mobilityhq.com.au/food-preparation-system~9723>