UKCBC HND Business: Human Resource Management Assignment Report

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within an organization, likely 'Chocolate Presence'. It begins with an introduction to HRM, defining its scope and purpose in resourcing an organization with suitable talent. The report then delves into the strengths and weaknesses of current selection methods, such as assessment tests and interviews, and proposes improvements like online screening and application forms. It outlines a job specification for a receptionist, detailing roles, responsibilities, and required qualifications. Furthermore, the report examines the advantages and disadvantages of internal and external job advertising methods, recommending specific placements. It explores the benefits of graduate training schemes, flexible working arrangements, and various motivational strategies for employees. Finally, the report addresses employee engagement, discussing different approaches and relevant employment legislation, ultimately providing a holistic view of effective HRM strategies. This assignment follows the guidelines of the UK College of Business and Computing (UKCBC) HND Business program.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
HUMAN RESOURCE MANAGEMENT.......................................................................................1
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................4
A. Purpose and scope of human resource management in terms of resourcing an organisation
with talent and skills appropriate for the organisation...........................................................4
B. Strengths as well as weaknesses of the current method of selection.................................5
C. Two improvements that are potential and can be used by the organisation to increase the
selection process ....................................................................................................................7
TASK 2............................................................................................................................................7
A)Specification role of a person ............................................................................................7
B) Disadvantages as well as advantages of the methods which are current of jobs in the
advertising field in the organisation (internally and on the noticeboard outside the main
entrance )................................................................................................................................9
C) Recommending the job advert of receptionist vacancy to be placed and reason............10
TASK 3..........................................................................................................................................11
a) Benefits of graduate training schemes .............................................................................11
b) Flexible working arrangements........................................................................................12
C) ways to motivate workers................................................................................................14
TASK 4..........................................................................................................................................15
a) Employee engagement ....................................................................................................15
b) Approaches to engage workers........................................................................................16
c) Employment legislation ...................................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Human resource management refers to the process for managing the employee in the
company by recruiting, selecting and training in order to help the organisation for achieving the
objectives in an effective and efficient manner.
Microsoft is a Multinational company of Technology which is spread all across the world
having its headquarter in Redmond, Washington. Microsoft develops, manufactures, sells
computer software and personal computers in general. Microsoft's famous and the top notch
product is known as Microsoft Windows, Microsoft Office, etc. Microsoft hardware product
which also is very famous is Xbox video game. Microsoft is world's most valuable company as
well as world's largest software maker company in terms of revenue. Microsoft founder is Mr
Bill Gates and CEO is Mr. Satya Nadella and the number of employee are around 145000 with
its revenue around 1.25 billion USD, Microsoft's Net income is around 40 billion USD(Albrecht
and et.al., 2015)
The subject matter as the HRM practices of the Chocolate Presence is effective and the
company focus more towards hiring effective people and developing in them proper skills by
providing them efficient training.
Chocolate Presence is a company which deals in preparing the chocolates by roasted as
well as ground seeds of the cacao. The company is having 'its headquarter in UK . The
organisation is popular in making he chocolate by using its special flavour and special designs in
which the chocolate is made example design of 7 wonders. The company is also popular due to
providing health benefits via chocolate.
The report will include the nature and scope of human resource management by
resourcing in the organisation by selecting and recruiting the talented individuals that is
appropriate for the objectives with the help of internal and external recruitment and with
different selection methods. It will also includes effective key elements for managing the
organisation and by examining the internal and external factors for managing decision making as
well application of HRM practises in the working environment for achieving the objectives in
the organisation effectively.

TASK 1
A. Purpose and scope of human resource management in terms of resourcing an organisation
with talent and skills appropriate for the organisation
Human resource management defines managing, creating and developing the employees
as well as maintaining the relationship between the employer and employee to effectively
contribute for the organisation to achieve objectives.
HRM plays an essential role a for every organisation and has a very wide scope that can help
‘Chocolate Presence’ to achieve the objectives effectively.
Nature of Human resource management
11 HRM involves various functions like designing, leading, staffing , coordinating,
organising and controlling.11 It includes the procuring, maintaining as well as handling the human resource.11 HRM is the continuous process that is followed in every organisation.11 It motivates the employees in order to contribute for the organisation effectively.11 It is the multi tasking activity which involves economics , psychology, sociology etc.
(Baum, 2016)
Scope of Human resource management
the scope of HRM is very wide that can help in various activities:-
11 Human resource planning:- It refers the procedure in which the company plans for
identifying the position that is vacant for jobs according to that company will assess the
employees are more or less and than deal with that accordingly.11 Creating the job design:- After HR planning the company will create the job design. It
will help ‘Chocolate Presence’ to analyse the detailed information regarding all the jobs
in the organisation and on the basis of this company will set up the ads.11 Recruiting and selecting:- After creating job design the company will set up the
advertisements for the applicants to apply for the vacancies. Then the company will
receive the applications and accordingly company will select the right employee that is
appropriate for the job(Berman and et.al., 2019).11 Training and development:- It is the very important aspect in which the training
programs are organised by the company for the existing as well as for the new employees

in order to know the roles and responsibilities and get experience regarding the job
performance.
Barclays bank is the British international company which provides financial services and
investment banking service that was established on 17th November,1690 in London. Barclays
bank have its headquarters situated in London,United kingdom. It is listed under LSE (London
Stock Exchange), NYSE( New York Stock Exchange), FTSE (Financial Times Stock Exchange).
Barclays bank also provides the services like retail banking, commercial banking, investment
banking as well as wealth management. The chairman of Barclays bank is Nigel Higgins and as a
chief executive Jes Staley.(Berman and et.al., 2019)
B. Strengths as well as weaknesses of the current method of selection
‘Chocolate Presence’ is following own assessment test and interview as their selection methods
for selecting the candidates in the organisation. The methods that is used by the ‘Chocolate
Presence’ have both strengths and weaknesses:-
Own assessment test method
This method is also known as self assessment it is a very valuable and important tool for learning
and evaluating the work of the applicants individually in order to identify the knowledge and
skills as well as to check where the knowledge and skill is lacking so that the company can help
and motivate the employees for promoting them for self learning and achievement(Bratton and
Gold, 2017). This test has both advantages and disadvantages :-
Advantages Disadvantages
 Through this test the result that occurs
is exact and appropriate as well
effective.
 It is cheap kit to adopt because as
private firms that are statistical produce
their own assessments generally,
qualified assessment is costly it helps
the company for the long run
 It is cost saving method
 This method is unbiased because those
 This method makes the applicant
anxious.
 It is not complete method as a whole as
it is not suitable in all types of
interviews.
 This method is incompatible as
compared to others it does provide the
exact result
 This method includes barriers with

applicants who are eligible are selected.
 It is the time saving method
 It understands the employees
capabilities
 This method gives the opportunities
for reviewing the applicants.
 It selects the right applicants(Bratton
and Gold, 2017).
regarding to culture and language.
 This method is inaccurate as the
applicants are not determined correctly.
 It is very costly method
 This method requires proper training
 this method makes the applicants
depressed
 In this method the solutions are
generally fixed.
Interview method
It is the suitable method in which the interviewer asked the questions to interviewee or applicants
and the applicants answers to that questions regarding the skills, experiences and thoughts. This
method is having both advantages as well as disadvantages:-
Advantages Disadvantages
 This method can correct the answers
of the candidates as the both
interviewer and the interview have
face to face conversation.
 It creates relationship between both
interviewer and interviewee
 it selects the right and appropriate
applicant.
 It is time saving method
 this method is less costly (Brewster
and et.al., 2016).
 In this method the process is
incomplete
 This method consumes time
 This method is very costly
 It does not keep the records
 It creates the biasses by the interviewer
 This method is inefficient
 This method is not suitable for
personal matters

C. Two improvements that are potential and can be used by the organisation to increase the
selection process
The two methods that ‘Chocolate Presence’ can use to improve and enhance the company's
process of selection are online screening and application forms and CV
Online screening
This is the method that creates the pattern or design for the requirements and it collects the
information of the applicants in an appropriate manner in a way that the applicants shopuld
match the design or blueprint and accordingly providing it to the applicants. It can help
‘Chocolate Presence’ in so many ways:-
1. This method saves the time
2. This method will help in reducing the use of paper
3. this method is unbiased (Brewster, 2017)
Applications forms and CV
This method is traditional in which the applicants apply for jobs and the applicants fill the
application form that is hard copy in which only important areas are mentioned by the
candidates. The benefit of this application form is:-
1. it is less costly
2. helps in selecting potential candidates
3. the skills can be easily compared
TASK 2
A)Specification role of a person
Job Title Receptionist
Reports to CEO of chocolate presence
Roles & Responsibilities Directing and greeting visitors, IT skills , issuing badges for
visitors , observing logbook
Qualification Diploma course in receptionist , certification of computer course

Title of the job Receptionist
Date: 26/07/2019
Qualification required Essential Desirable Met
 Diploma course
in receptionist
 certification of
computer course
like Microsoft
office 2013
 certification in
electronic health
records
Yes
Yes
Need of Experience
 2 years of
experience in any
non profit
organization
Yes
Personal characteristics
& conduct
 Problem solving
skills
 good
communication Yes

skills
 strong interaction
skills
 technological
skills
Yes
Roles and
Responsibilities
 greeting and
directing the
visitors
 attending and
forwarding
routine calls
 maintaining the
stocks of office
 managing the
appointment
schedules
 completing the
paperwork
Yes
Yes
B) Disadvantages as well as advantages of the methods which are current of jobs in the
advertising field in the organisation (internally and on the noticeboard outside the main
entrance )
Family and friends

This can be the internal method for 'Chocolate presence in advertising the job that is family and
friends. It can be the best source because the current employees who are working in the
organisation will recommend their friends and family regarding the job vacancies (Brewster,
Mayrhofer and Morley, 2016).
Advantages
1. This can be less costly
2. It can increase the durability
Disadvantages
1. less durability
Notice board (outside the main entrance )
It is the very important method that can be used for promoting the jobs through notice boards
information can be spread to large amount of people
Advantages
1. it stimulate the employees
2. provides important information
Disadvantages
1. With the emergence of new technology people are using new methods of advertising
C) Recommending the job advert of receptionist vacancy to be placed and reason
The various methods by which the Chocolate presence and advertise and are as follows:
Social media
This the very important and trending source for advertising the vacancies and selecting
the best candidates. The sources are Facebook, LinkedIn, twitter in this the company can post the
link and can promote the followers to share the link regarding the vacancy(Cascio, 2015). Apart
from this LinkedIn is the very important professional network where the company can advertise
the vacancy for the receptionist. If the company uses the recruiting agency that will be very
helpful for the company for choosing the appropriate candidate because the fees is paid to the
agencies regarding the online advertising.
Company website
This can be the another method for 'Chocolate presence' to advertise the job vacancy that
is the company's own website through this the people will go through your website and will

understand your company and will get familiar. This method can also boost the internal
employees to find and apply regarding the job (Chelladurai and Kerwin, 2018)
Local newspaper
This can be the another method or source for advertising for receptionists is by giving ads in the
newspapers and the job seekers who are in need for the job will apply quickly. It describes the
jobs in detail and it can be best medium to reach the applicants.
TASK 3
a) Benefits of graduate training schemes
Microsoft is providing training and internships to the graduates. It is beneficial for both
the Microsoft as well as the employees of the Microsoft(Jabbour and de Sousa Jabbour, 2016).
Benefits to Microsoft:
Economic:
Providing training will lead to less wastage as to the Microsoft as the trainee will be learning
things and will not be doing the actual work. The trainee will perform task asking the immediate
boss and will not be doing by himself or herself.
Creating the required skills:
The trainee will be imparted with the required skills by the Microsoft. So it will make Microsoft
give the required skills so that there is no chance of error in the future. No extra or unnecessary
training will make the employees achieve the goal of the Microsoft at the time which is
acceptable.
Getting new ideas:
Providing training to the trainee of the Microsoft will encourage new and fresh ideas of the
graduates as they will be finding new ways of doing the work and in more lucrative and less time
consuming way(Nankervis and et.al., 2016).
Benefits to the employees or the trainees:
Learning new skill:
Providing training to the employees will make the employee of the Microsoft more skilled and
this will help the employees in the future to perform task with ease and quickly. Learning new
skill will make the employees more competent. This will increase the job satisfaction and
confidence of the employees.
Improve communication skills:

Providing training to the employees of the Microsoft will improve communication among the
employees and the employees will be more confident towards the work and will be easily dealing
with the customers of the Microsoft and if the customer or client is satisfied with the worker or
the employee then it is very beneficial for the Microsoft because a satisfied customer will
definitely invest in Microsoft.
b) Flexible working arrangements
Arrangements for flexibilit(Albrecht and et.al., 2015)y to evaluate the benefits of
flexibility to both Microsoft as well as the employees of Microsoft in order to enhance HRM
pracices.
Flexibility is nowadays becoming more popular and more prominent in the working
environment and in the company like Microsoft it is very important for employees as well as
Microsoft. It is a new approach which is becoming a trend and it helps in completion of the task
smoothly and with more comfort(Nankervis and et.al., 2016). It is having benefits for both
employees as well as Microsoft and are mentioned below:
Topic: Benefits for the employees Benefits for Microsoft
1.Flexible work place It is very much beneficial more
the employees who wants
flexibility in the work in the
form of working at home or
working at some non-official
area. Telecommunication is
very popular and is very
common for Flexible work
place. It keeps the employees
more motivated and fastidious.
It makes the employees feel that
they are bestowed with the
suitable environment, as they
were looking for.
It is also equally very important
for the Microsoft as well
because it increases the
productivity of the employer
and which ultimately
contributes towards the growth
of the Microsoft overall. It will
help the Microsoft in getting
new and innovative approach
towards the work. Ultimately
the goal is to get the work done
and it can be in any way and in
which the employee is satisfied
and feeling comfortable is the