Human Resource Management Report: Case Studies of Woodhill, ITV, Tesco

This report delves into the realm of Human Resource Management (HRM), examining key practices across three case studies: Woodhill College, ITV, and Tesco. The report is divided into three main sections. The first section focuses on recruitment and selection processes, including the purpose of workforce planning and the roles of the HR manager, particularly in the context of Woodhill College's challenges with high employee turnover. The second section explores performance, development, and rewards, with a focus on HRM practices such as job advertisements, platforms for advertisement, job descriptions, and person specifications. Finally, the report addresses employee relations, emphasizing the significance of maintaining good employee relations and the impact of employment legislation on HR decision-making. The report provides a comprehensive overview of HRM principles and their practical application, offering insights into effective workforce management strategies for each organization.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Purpose of manpower planning and role of human resource manager.................................1
P2. Strengths and weaknesses of different recruitment and selection approaches......................3
TASK 2 ...........................................................................................................................................4
P7 Application of HRM practices...............................................................................................4
TASK 3 ...........................................................................................................................................8
P3 Benefits of various human resource management practices..................................................8
P4 Evaluation of effectiveness of human resource management practices...............................11
TASK 3 .........................................................................................................................................11
P5 Significance of maintaining good employee relation..........................................................11
P6 Key components of employment legislation and its influence on decision making of HR. 12
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human Resource Management refers to the process in which candidates are selected and
hired in order to meet the manpower needs of organisation. The manager has responsibility to
recruit and select skilled and competent individuals who have the ability to attain goals and
targets of firm. Various functions are associated with human resource department such as
recruitment, selection, orientation, induction, health and safety, performance appraisal, training
and development of workforce, etc. Human resource manager is responsible to formulate policies
for firm which assists in increasing the motivation level of employees. They coordinate all the
activities of company and ensure engagement of workforce in those. Managers also play an
important role in maintaining a healthy and strong relationship in between employer and
employees (Aswathappa, 2013). In the present assignment, three companies are given, i.e.,
Woodhill College, ITV and Tesco. The report contains 3 parts where first one includes
recruitment and selection in which purpose of workforce planning and role of human resource
manager are defined. Second part is related with performance, development and rewards of
employees in which training needs and its benefits to firm as well as workforce are studied. The
last part is related to employment relationship in which significance of managing employee
relations is defined.
TASK 1
Case study: Woodhill College
Given case study is in relation with Woodhill College which tells about improvement in
the process of recruitment and selection. Currently, it faces high turnover ratio of employees and
there are various vacant positions in the college which are needed to be filled in a proper manner.
Woodhill has recruited new human resource manager so that new staff can be recruited. College
uses single approach of recruiting employees and they don't have any clear strategy to meet the
anticipated needs of manpower in a proper manner.
P1. Purpose of manpower planning and role of human resource manager
Workforce planning is an important aspect for every organisation as it assists the firm in
meeting their set objectives and targets. Manpower refers to an important and valuable asset of
company as they highly contribute in increasing the productivity and profitability as well as leads
business towards growth and success (Bloom and Van Reenen, 2011). Skilled and competent
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workforce ensures proper and smooth functioning of firm's operations. They assist in carrying
out all the activities of business in a sequential and an appropriate manner. So, it is the
responsibility of human resource manager to hire knowledgeable and skilled workforce in order
to ensure smooth running of business. They need to take strategic decision related to manage
personnel and resources of the firm in an effective way (Brewster and Hegewisch, 2017). In case
of Woodhill College, they have no clear strategy regarding management of workforce need. So,
the major responsibility of manager is to hire and select the best candidate, coordinate their
benefits and provide them training in order to meet the needs of college. Administrator is also
required to formulate suitable strategies that assist in improving the productivity and efficiency
of employees. There are various roles that are performed by human resource manager in
Woodhill College. Some of these are as follows:
Commitment building: The professionals of human resource department suggest various
strategies in order to increase commitment of employees towards organisation. It initiates with
the use of recruitment process in which individuals are matching with suitable position as per
their qualification. As an individual hired, they should be committed towards their job and feel
challenged by administrator throughout the year (Chelladurai and Kerwin, 2017).
Building capacity: Human resource management team of Woodhill College assists in
creating competitive advantage which includes developing capacity of the firm so that it can
provide a unique set of services to its clients. In order to develop effective human resource,
various colleges compete with each other. It is not about only hiring of talented candidates but,
this is a game of retaining individuals that assists them to grow and stay committed towards
college for a long period of time.
Recruitment and selection: It is the major function of human resource department and
its main purpose is to recruit and select skilled employees in organisation. It is a responsibility of
manager to identify manpower needs of Woodhill College and develop strategic plan in order to
hire the best candidates with excellent skills and knowledge within firm. The prime
responsibility of human resource manager is to make decisions regarding corporate branding as it
is related with recruitment and retention of talented personnel.
Employee relation: Human resource manager plays a vital role in maintaining healthy
relations in between the employer and employee. They develop various strategies in order to
resolve the issues that arise at workplace and to preserve employment relation. Effective steps
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are taken by the manager that ensures well-being of workforce. Managers provide safe and
healthy workplace to employees so that chances of arising conflicts can be reduced and they will
stay motivated that enables them to perform in a better way. It helps in maximizing the
productivity and profitability of organisation (Choi, 2011).
Training and development: Main responsibility of human resource manager is to
identify the needs of workforce and administer them with appropriate training so that they will
be able to impart knowledge to students of Woodhill College in proper way. Manager designs an
appropriate learning programme so that skills and knowledge of employees can be enhanced.
Training and development is necessary in order to improve the productivity and performance of
individuals as well as organisation.
So, it is clear for the above description that workforce planning is important for Woodhill
College in order to improve their productivity and human resource manager plays a vital role in
it. Manpower planning assists in having a right number of people with appropriate skills at
suitable position in specified time. It also helps the manager in cutting down costs of labour. So,
it is necessary for the manager to formulate an appropriate plan and develop suitable strategies
that help the college in improving its productivity in an effective manner.
P2. Strengths and weaknesses of different recruitment and selection approaches
Recruitment process assists in stimulating the interest of individuals towards vacant job
position and encourage them to apply for that (Cummings and Worley, 2014). It helps in gaining
attraction of a large pool of candidates through various promotional tools such as print media,
advertisement, etc. All these make the applicants aware about current openings. The process of
selection includes selecting the suitable candidates from a large pool of talented prospect.
Various stages are included in the procedure of selection such as personal interview, written and
aptitude test, etc. Both the processes are considered as key elements of human resource practices
as the success of organisation relies on it. Skilled and competent staff highly contributes in
increasing the productivity of Woodhill College. Currently, organisation uses single approach of
recruitment which limits them to choose the best candidate from a large number of applicants.
So, it is required by the manager to use both methods of recruitment, i.e., internal and external.
These approaches assist the human resource administrator in hiring skilled and competent
personnel. These are some strengths and weaknesses of using these methods which are
mentioned as below:
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Internal source of recruitment: Candidates are selected from within the enterprise
premises. This is done by transfer and promotion (Daley, 2012).
Strengths Weaknesses
 Internal process of recruitment
consumes less cost and time.
 It assists in increasing the morale of
employees and encourage them to
perform well.
 It promotes the engagement of
manpower in activities of firm.
 This process assists in reducing the
turnover rate of employees.
 Sometimes, it may be the reason of
conflicts among employees as internal
recruitment creates dissatisfaction
among co-workers.
 It restricts the entry of fresh talent
within the firm.
 Selected individual may not be
respected by co-workers.
External source of recruitment: Candidates are hired from outside the business
premises. It can be done through direct recruitment, employment exchange etc.
Strengths Weaknesses
 From external recruitment, firm has the
opportunity to select qualified and
skilled candidates from large pool of
applicants.
 It assists in promoting creativity &
innovation within organisation.
 It encourage fresh talent to apply for
job.
 Provides competitive advantage to firm.
 External method consumes high cost
and more time.
 Sometimes, existing employees may
dissatisfied from the entry of new
individual.
 It lower down the morale of employees
and promotes unhealthy work
environment.
TASK 2
P7 Application of HRM practices
a) Job Advertisement
Woodhill College
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Vacancy- Lecturer
Job Details:
Post : Lecturer in Human Resource Management
Salary Range : $16,000 - $20,000
Type : Full Time
Job No : D00165
Job Description
Purpose of the job
To enable the students attain sound knowledge about areas of Human resource management in
organizations.
To demonstrate and administer practical experience to students about how to handle and
confront human resource management issues that occurs time to time.
To contribute in increasing the standards of education of Woodhill College.
Main roles and responsibilities
To ensure that all the students takes interest in subject and render them with relevant
information or knowledge so that they can gain higher grades.
Engage in procedures of research and administer opportunities to the students so that they can
gather knowledge.
Improve the performance of students.
Required Skills and Qualifications
 PGDM or MBA in Human Resource Management.
 Candidate must have excellent communication skills.
Proficient in handling Ms Excel.
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Experience required
 Candidate must have at least five years of experience in the same area from renowned
university.
Possess sound knowledge in human resource aspect.
Interested candidates can drop their CV on college website “www.woodhill.co.in”. For
more details and further queries, call on 22745098223
b) Platforms for placing advertisement
An advertisement is designed and posted with the objective of getting fast response. In
order to get best results, it is necessary to place it on suitable platform. Woodhill College should
advertise on leading newspapers so that large number of candidates will be able to apply for the
vacant post (Guest, 2011). Today, people becomes more techno savvy and use technology more.
So, internet is also the best source of advertisement. For obtaining more applicants, sites are also
good for Woodhill College in order to advertise about current vacant position. There are many
other channels of promotion which organisation can use to effectively advertise about vacancy.
c) c) c) c) Preparation of Job description and Person specification
Job description:
Job Description
Organisation Name Woodhill College
Job Designation Lecturer in Human Resource Manager
Location Pretoria, South Africa
Reporting To Higher Authorities (Principal)
Roles and Responsibilities  Ability to recruit knowledgeable and competent
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candidates.
 Build Strong Interpersonal Communication
 Offer Soft Skill Training to students.
Working Hours 10:00am to 6:30pm
Salary 8900 Pound per month
Working Facilities College render benefits, accommodation, compensation,
flexible working hours, other facilities to its employees.
Person specification:
Name: DEF
Contact no.: 540913
Email: [e-mail]
Qualification:
MBA University 87.00%
Graduation University 82.00%
High education London school 93.00%
Secondary education London school 91.00%
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Personalized information
Father's name: XYZ
Mother's name: PQR
Achievements:
 Best Performer of month.
 Received award in providing excellence service.
TASK 3
Case study: Tesco
The given case study depicts about training and development programme of Tesco which
is a major reason behind continuous growth of the firm. Those individuals who are flexible and
committed towards the company assists in business expansion of Tesco (Hobfoll, 2011). The
enterprise emphasize on acquisition and retention of customers for the enlargement of business.
Provided training helps the manpower in meeting goals and objectives of Tesco.
P3 Benefits of various human resource management practices
a) Difference between training and development
Training and development of employees is necessary for increasing productivity and
profitability of company. Training is provided with the objective of developing skills and
knowledge of individuals which is necessary for performing job in effective manner. On the
other hand, development is provided in order to develop some additional skills in employees that
are beneficial for them in their career growth. Tesco use structured approach of training and
development that provides them a strong base for its continuous growth. It assists in improving
performance of organisation as well as its employees (Jiang and et. al., 2012). Training and
development are different aspects and some differences between these are defined below:
Training Development
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Training provided by Tesco is a process of
learning in which personnel gets opportunity to
develop their skills and knowledge.
Development refers to an education process in
which employees of Tesco gets opportunity for
their overall growth.
Training is a job oriented procedure as it
administers job related learning to workforce
that helps them in delivering their duties in
effective way.
Development is a career oriented procedure as
it renders some additional skills and
knowledge to individuals that are beneficial for
them in their personal growth.
Training administer learning to employees of
Tesco for short term as knowledge is given
only to perform a particular task.
Development administer long term learning to
personnel of Tesco that prepares them for
future challenges.
The main objective of providing training to
individuals is to enhance their performance in
effective manner.
The main objective of providing development
is to develop individuals for handling future
challenges effectively.
b) Identification of training needs and training approaches used by Tesco
Training is necessary to be provided by every organisation to its staff members so that
their skills and abilities can be increased that enables them to perform their duties and
responsibilities in proper way. It helps in imparting new knowledge to workforce that assists in
improving their performance (Lengnick-Hall, Beck and Lengnick-Hall, 2011). Tesco provide
training to its employees so that they are able to complete their task on time in effective and
efficient manner. It is necessary for manager to design appropriate training programme by
identifying needs and required skills of employees. For designing suitable learning event,
administrator of Tesco needs to-
 Determine existing skill level of workforce
 Determine skill gaps by comparing actual with standard.
 Select those skills which are beneficial for firm in terms of growth and sustainability.
 Design appropriate training event that is effective enough to bridge the skill gap.
For this, administrator needs to prioritize requirements of training and design suitable
training programme according to that. At the time of formulating training event, it is necessary
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for the manager to keep in view objectives of business so that effective programme can be
designed. It is also necessary for the manager to take feedback from workforce about what they
learn from provided training and perform skill audit (Meredith Belbin, 2011). It assists in filling
these gaps.
Training needs are being determined after objectives and targets of business are set. For
expanding the business of Tesco, there are two major aims behind providing training
programme, i.e., to have right individual at right position in right time. It is necessary to consider
business targets so that vital activities can be recognized and in order to perform these activities,
various skills and competencies are required. The employees with different skills are more
flexible and contributes in growth of organisation. Training helps the workforce to to perform
well by using their knowledge and abilities (Payne and Isaacs, 2017).
Training methods used by Tesco:
Tesco use both types of methods of training so that performance of employees can be
increased and they get the opportunity for development and growth. On the job and off the job
training are administered in order to improve knowledge and skills of workforce.
On the job training: In this method, employee perform tasks in real and gain knowledge
from that. The get practical experience of doing work that helps them in performing their duties
well. They learn by seeing the work of their colleagues and managers and try to copy them.
Mentoring, job rotation and coaching are the ways by which this kind of training can be
provided. On the job training is conducted on the same work place.
Off the job training: Development of workforce is the main aim behind providing this
kind of training. Conferences, business game, lecture, seminars etc. are they ways through which
learning is administered to individuals. Off the job training is conducted away from the
workplace and study material is provided in this training (Scullion and Collings, 2011).
c) Benefits of systematic approach to training & development
Training and development highly contributes in growth and sustainability of company. It
is necessary for the firm to provide training to its staff members so that they can achieve set
objectives and targets of business. Systematic approach of training & development used by
Tesco render a strong foundation for its constant growth. It facilitates the individuals in
enhancing their knowledge and performance. Training and development helps in increasing
motivation level of staff and encourage them to work in better manner. It creates potential
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