Human Resource Management Report: Posh Nosh Catering Industry Analysis

This report provides a comprehensive overview of Human Resource Management (HRM) principles, focusing on a case study of the Posh Nosh catering industry. It begins by differentiating between personnel management and HRM, outlining key functions such as recruitment, selection, and employee relations. The report delves into the roles and responsibilities of line managers, emphasizing their importance in communication and performance appraisal. It also examines the impact of regulatory frameworks, including discrimination and equal pay acts, on business operations. Furthermore, the report explores the importance of human resource planning, detailing the steps involved in recruitment, selection, and the significance of motivational and reward systems. Finally, it addresses employee cessation, including exit procedures and the influence of legal frameworks. The report offers valuable insights into effective HRM practices within the catering industry, providing a well-rounded understanding of the subject.

Human Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Difference between personnel and human resource management........................................3
1.2 Function of human resource management............................................................................4
1.3 Roles and responsibilities of line manager............................................................................5
1.4 Impact of regulatory framework...........................................................................................5
M1...............................................................................................................................................6
TASK 2............................................................................................................................................6
2.1 Importance of human resource planning...............................................................................6
2.2 Steps involved in human resource planning..........................................................................7
2.3 Recruitment and selection process of different organisation................................................8
2.4 Effective of recruitment and selection process.....................................................................8
M2...............................................................................................................................................9
M3...............................................................................................................................................9
TASK 3............................................................................................................................................9
3.1 Difference between motivational and reward system...........................................................9
3.2 Process of job evaluation and determining pay...................................................................10
3.3 Effectiveness of reward system...........................................................................................10
3.4 Different methods use to monitor the employee's performance..........................................11
D1..............................................................................................................................................11
TASK 4..........................................................................................................................................11
4.1 Reason for the cessation of employment in organisation....................................................11
4.2 Exit procedure of different organisation.............................................................................12
4..3 Impact of regulatory and legal framework on employee cessation....................................13
D2..............................................................................................................................................13
D3..............................................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
In organisation human resource assets are essential and most valuable. In order to achieve
objectives of organisation, human resource is exciting. In organisation it is designed because it
maximise the employee performance so that better services will be provided to customers. It is
the primarily concerned which are considered by the people and focusing on the rules and
policies of organisation (Ash, Hodge and Connell, 2013). The manager has to motivate the
employee which will increase their skills and efforts. In modern times, the scope of human
resource management is wider. Through this the organisation can analyse the performance of
employees in order to accomplish with the targets.
Present report is based on Posh Nosh which is belong from the catering industry. They
are providing the numerous dishes to customers. In current report, difference between personal
and human management has been explained. Along with this various function has also been
explained. Further the line have many responsibilities which has been explained here. The exit
procedure of employees of different organisation has been explained.
TASK 1
1.1 Difference between personnel and human resource management
In modern era, human resource management is new version of personnel management.
Personnel management is the modern approach rather than human resource is the traditional
approach. In Posh Nosh company, the manager has to clear understand the activities which are
performing by the employees in order to achieve targets (Cabellero and Walker, 2010). The basic
difference between the human resource and personal management has been explained below:
Basis of difference Personnel management Human resource
management
Meaning It is concerned with the work
force and their relationship
with the employees.
It focus on the most effective
use of man power in which the
organisation can accomplish
with the organisational goals.
Approach It is an modern approach It is an traditional approach
Basic of pay Pay is based on job evaluation Based on performance

evaluation
Communication Indirect communication
between the employees and
management.
Direct communication is there
Focus It focus on primarily activity
for example hiring the new
employee and many more.
In this they are focusing on the
manpower of management for
example, used valued assets
and preserved.
For Posh Nosh, both the approach are effective approach in which they are making
contribution for achieving organisation goals (Caers and Castelyns, 2011). In human resource
proper training is conducted for the new and existing employees which will increase their skills
and efforts in order to provide better services to customers.
1.2 Function of human resource management
The function human resource management are making contribution in achieving the
business goals. The manger have to analyse these function on regular basis in order to provide
proper services to customers and fulfil the targets of organisation. Here are some functions of
human resource management:
Recruitment and selection: The manager has to properly recruit the employees from the
large number of applications. The annual budget of organisation should be depend upon the
forecasting of employees (DeTienne, 2010). With the help of this function, it reduces the cost of
mistakes while recruiting or selecting any new candidate for Posh Nosh company.
Orientation: The manager have to provide proper training and development to new
employees so that they can easily adjust with existing employees. This orientation programme
should include all the goals and objectives of organisation and how the employee will achieve
long and short term objectives.
Maintain good work condition: It is the responsibility of HRM to provide healthy
environment to employees. It is essential for Posh Nosh company to maintain good working
condition due to this the employees get self motivated.

Manage employee relation: For Posh Nosh, employees are the pillar of this organisation.
The concept of employee relation is very board and human resource manager have to clearly
understand them. The manager have to organise the activities of employees at professional and
personal level.
1.3 Roles and responsibilities of line manager
The roles and responsibilities of line manage4r are essential for the organisation. They
not only manage all the activities which are performing by employees but they implement also
some policies for the benefit of organisation (Dighe and et. al., 2011). They are responsible for
managing the activities of employees which are performing by them and have to manage the
resources also. The recruitment of employees are carried by the line manager in order to select
potential candidate for the organisation. The following are some roles and responsibility of line
manager in Posh Nosh company are as follows.
Recruiting and selection of new employee: The line manager have to recruit the highly
potential candidates to fill vacant position. Along with this they have to conduct proper training
and development programmes for supporting new employees.
Communication: It is the responsibility of line manager to make proper communication
with new and existing employees in order to make sturdy relation. Without communication the
manager cannot resolve the problem of employees.
Performance appraisal: The performance appraisal is designed by the human resource
manager and these are implemented by the line manager. The behaviour of employees are rated
by the line manager (Furtmueller, Wilderom and Tate, 2011). In this the feedback is taken by the
line manager one-to-one so that the organisation can understand the problems of employees.
1.4 Impact of regulatory framework
Employment legislation deals with various laws and regulations which are made by the
government. These laws and regulation are beneficial for the organisation which help them run
their function smoothly. Through this employers can also maintain the good relation with
employees. But there are some issues which involved in the organisation such as discrimination,
equality and many more. The following are some laws which are impacting on Posh Nosh
company in achieving there business activities.
Discrimination Act – The manager have to see that they do not discriminate any
employee on the basis of religion, caste, colour etc. While doing this it directly impact on their

business objectives and it become difficult for them to fulfil the needs of customers (Gale and et.
al., 2010).
Equal pay act: This act indicates that there should not be any discrimination in terms of
financial between the employees or gender. The manager have to eliminate this discrimination at
work place.
National minimum wage rate act: As per provision of this act, the employees have right
to get the minimum wages rate per hour.
Health and safety act: At work place it is essential to apply all the laws which are made
by the government in order to protect the health of employees (Gopalia, 2011). The employers
have to protect the employees from the dangerous activity.
M1
The strategies of human resource management which overall plan the all the policies
related with the employees. Some of the strategies are leadership of organisation strategy, in this
the leaders have to motivate the employees for achieving the organisation objectives. In Posh
nosh company the leaders have to cooperate with HR manager in order to take appropriate
decisions.
TASK 2
2.1 Importance of human resource planning
In organisation HR planning forms an integral part, because it measures the success of
company in achieving all the targets. The success of organisation always relies upon proper
planning which are taken by the executives (Howe-Walsh and Schyns, 2010). Posh Nosh
company have to look upon this aspect so that it will help the organisation for surviving in long
term market.
Significance of HR planning is, the planning is process which is essential for the manager
to make proper and it is commenced from anywhere. While making planning, the information
has to be gathered by the manager form different sources which ensures about that managers can
make sound decision. The information which has been obtained then it should be utilised in
proper manner so that organisation goals can be achieved fulfil. The HR planning should be
applied properly. Effective human resource planning help the organisation to operate all the
activities in appropriate manner (Iles, Chuai and Preece, 2010). In organisation human resource

managers are working as professional for developing the HR planning in better way. HR
planning ensures about the proper career planning which help the employees to make
contribution in the achieving the goals of company. Human resource planning measures the
resources which are utilised by the organisation. With the help of this it helps in assessing and
recruiting the skilled for company.
2.2 Steps involved in human resource planning
Human resource planning is the process which help the manager in recruiting the right
employees for the organisation. For conducting this process, it involves various task in order to
develop the organisational objectives. The manager of Posh Nosh company have to properly
analysed that the process of human resource planning helping the organisation in achieving their
business targets (Keep and James, 2010). The following are process which are involved in the
requirements of human resource planning.
Analyse organisation objectives – The manager have to properly analysed that what are
the objectives which are going to be achieve by the organisation. The different departments such
as sales, marketing, production give the idea to organisation that how the work should be done
by the employees.
Inventory of present human resources – The manager has to update with the number of
employees, their capacities, performance should be analysed properly. If the organisation have t
fulfil the various job requirements then they can estimate the internal and external source for
filling the vacant position.
Forecast on demand and supply of HR – In organisation it require different position
with various job profiles are to be estimated properly. The manage have to see that there should
be proper matching requisite of job description and specification is there.
Estimate manpower gaps – The manager have to proper provide training session which
will upgrade the skill of employees (Mishra and Uday Bhaskar, 2011). The manager have to
properly analysed that on regular basis.
Formulate human resource plan - This plan is based on whether there is deficit or
surplus in organisation. The plan should be finalised after seeing that there is surplus in any
process or not.

Monitoring and control – In last, the implementation of human resource planning
should be done in proper manner. After that the manager have to properly analyse deficiency for
achieving the organisation objectives.
2.3 Recruitment and selection process of different organisation
The recruitment and selection process of every organisation is depend upon their
capacity. The process of recruitment and selection of Posh Nosh and TESCO.
The selection and recruitment procedure of Posh Nosh company are as; Firstly the
manager identify that in which job profile vacant position has been raised. After that they can see
that if anyone from the organisation is capable to fulfil that position (Rees and Rumbles, 2010).
Then they promote that position from the potential candidate. Otherwise, the manager are
posting advertising in newspaper. The company will recruit the potential candidate from the
collage placement also. While conducting the interview manager check the potential skills of
employees that whether they are matching with these job or not.
Whereas the selection procedure of TESCO company is that the manager are recruiting
the employees from external resources. In this, the manager are selecting the application from the
large number of application (Schimmelfennig, 2014). After that conducting the primarily
interview for selecting the potential candidate for the vacant position. On other in section
process, hiring the highly qualified candidates who are perfectly suitable for the job.
2.4 Effective of recruitment and selection process
A successful business always depends upon the efforts of employees. It not only that the
manager have to find out the potential employees but they have to conduct proper training and
development session for increasing their skill. Through this they are making contribution in
achievement of business objectives. Effectiveness of selection and recruitment procedure are
helping the organisation in selecting the potential candidates. Through this the organisation are
find out that there are many employees who can work for the organisation. While giving
advertisement on newspaper, so many candidates are get attract towards the job and applying for
the same (Storey, 2014). But sometime it became expensive for the organisation and difficult to
manage and select the right candidate for the job.
Through this the manager are selecting the employees on the basis of their skills,
characteristics which are suited for the job position. There are also different techniques which
can also be used by the organisation in order to select and recruit the people. The proper training

session has to be conducted by the manager for new employees so that they can understand the
work culture of organisation. The manager of Posh Nosh and TESCO company are able to find
out the employees from different places to achieve business objectives.
M2
There are different methods and techniques which are using by the manager of Posh Nosh
while selecting the new potential candidate. In selection process the manager are conducting
face-to-face interview, panel, telephonic interview (Syed and et. al., 2010). With the help of
these methods, the manager able to see the confidence of person while answering any question.
The selection technique of the selecting the employee are depend upon the capacity that
resources has been utilised by them in order to select potential candidate.
M3
In Posh Nosh company the manager has to make proper communication with the
employees in which they can make sturdy relation with them. While convening any information
to employees then it is important to make use different techniques of communication. For
example, formal and informal techniques can be used by the company. In formal the manager
will conduct the meeting or mail to employees (Thompson, Jeffries and Topping, 2010). The
structure of communication should be followed in proper way so that from top to bottom level of
employees can easily understand the goals of organisation.
TASK 3
3.1 Difference between motivational and reward system
In every organisation there is a strong relationship between motivational and reward
system. In motivation, the behaviour of the employees are influence by others. At work place
there are many employees who get motivated from their work or incentives which has been
provided by the company. The leaders are also motivating the employees so that they will
receive some reward from them. From the view point of different authors, they define the
motivation by providing the incentive or satisfy their basic needs. These both term are strongly
correlated with each other (Van den Brink, Benschop and Jansen, 2010). As per Maslow, to
motivate the employees the manager or organisation are get motivated if five stages of needs are
fulfilled. The management have to provide consistent rewards to employee so that they motivate
towards their work.

There are basically two types of rewards which are using by the manager i.e. extrinsic
and intrinsic. In intrinsic reward, the individual perceives and get respect from the organisation
towards their work. In this the manager are taking feedback from the employees and involving
them to take better decision for the company. In extrinsic reward, the people are motivated from
the money, promotion, bonus etc. The use of reward is that to motivate or induce the behaviour
of employees while determining organisation goals and objectives.
3.2 Process of job evaluation and determining pay
Job evaluation is that process which which helps the manager to analyse the different jobs
so that they can understand the worth. In Posh Nosh company the higher authority is get help
form the job evaluation because they are allocating the work as per the capacity of employees.
Job analyse help the organisation in determining the pay structure so that every employees will
remain happy (Syed and et. al., 2010). With the help of job evaluation, the organisation can serve
better services to customers and ensure about the maximum profits. The process of job
evaluation is followed in ordinary way because it become expensive for the organisation
sometimes. In this it involve six process which help the organisation to attain their objectives in
appropriate manner. These process are job analysis, compensation factor, payment method, job
and wage structure.
The worth of determining pay is analysed by different factors such as; skills,
qualifications, capabilities of employees and many more. While selecting any employees the
manager have to conduct proper training session and motivate them so that their capabilities will
improve and able to complete there work in time period. The manager have to analyse these
factors because they creating the conflicts at work place.
3.3 Effectiveness of reward system
In organisation the effectiveness of reward system are offered to employee in different
techniques. The impact of this reward system are impacting on the performance of employees in
which they have committed to perform their duty (Thompson, Jeffries and Topping, 2010).
Reward system sometimes create a cohesiveness between senior authority and employees.
The reward system can be allocated in terms of promotion. In this the manager are trying
to motivate the employees for getting higher position in organisation. It will help them to
improve moral and employees will retain for a long period of time in organisation.

The another effectiveness reward system is that they manager can increase the salary. In
organisation there are many people who are motivated by the salary. With the help of increase in
salary it will direct impact on their efforts. Employees will make more efforts in achieving the
goals of company. On other side, if there is increase in the performance of employees then it also
show that there is an effective rewards system which has been provided by the organisation.
3.4 Different methods use to monitor the employee's performance
The manager can use different methods and techniques in which they can monitor the
performance of employees. It is essential for the organisation to monitor their performance on
regular basis. Through this it will help the organisation in providing them a better solution to
deal with various problems (van der Vaart, Griffith and Reggiori, 2010). The manager take
regular feedback form the employees that whether are happy with there work or not. They can
also conduct the activities in which they will came to know about the issues which are facing by
them. The following are some ways in which the manager will get quickly gauge performance of
employees.
Quality of work – Timely completion of work is good indicator while measuring the
employee performance.
Punctuality – In Posh Nosh company there are many employee who are arriving at office
on late or frequently absent then they are unlikely to meet with the performance objectives.
Check their attitudes – If there is a bad attitude of employee is there at workplace then it
influence to other people also. Indirectly it show that the employees are not able to understanding
the business rules and policies.
D1
From above, I noticed that at work place it is important for the employees that they
should get motivate from the manager in term of reward also. Through this there performance
also increase. Besides that, I have seen that if there is constantly monitoring the activities of
employees then the organisation can easily achieve their business objectives. Different tools and
techniques can be used by the company in order to motivate the employees. It modern era, it is
essential to motivate them by giving them different reward system.

TASK 4
4.1 Reason for the cessation of employment in organisation
In organisation there are numerous reasons in which the employees are cessation from the
company (Wakana and et. al., 2012). It is responsible for manager to identify that what is the
reason behind the cessation of employees. Through this they can reduce the employees turnover
during the year. Here are some following reasons in which employees are cessation.
Promotion issues – There are many employees in Posh Nosh company who are working
from a long period of time. But not getting the promotion. So this can be reason that why
employees want to leave the organisation.
Employee relation – It is responsibility of employers to make strong relation with the
employees in order to protect their rights (5 Major Functions of Human Resource Management,
2017). If the relation is not good then employee will think for leaving the organisation.
Working condition – It is the responsibility of manager to provide healthy environment
at work. If there the working environment is good then employees will retain for along period of
time.
Lack of communication – It is another reason, where employee think that if there is no
effective communication between the manager and staff then employees will terminate their job.
It is responsibility of higher authority to make strong relation with the employees in order to
fulfil their requirements.
4.2 Exit procedure of different organisation
The exit procedure of Posh Nosh and TESCO company are different. These organisation
are using different methods and techniques in which employees can leave the organisation if they
want. The exit procedure of different organisation are as follows.
Exit procedure of TESCO Exit procedure of Posh Nosh
 If employee wants to leave
organisation, then first they have to
serve the notice period before 30 days
of leaving.
 After that, the manager will ask them
what is the reason behind them to leave
 Firstly the employee have to serve the
notice period before 30 days.
 After that, HR manager will convey
this message to higher authority and
conduct the interview for the person.
 In this interview the problem will be