Human Resource Management Report: St. Margaret's Nursing Home

This report provides a comprehensive analysis of human resource management (HRM) practices within the context of St. Margaret's Nursing Home, a healthcare facility in London. The report begins by examining the factors considered during the recruitment of individuals in health and social care, including organizational needs, qualification requirements, and advertising strategies. It then explores the relevant legislative and policy frameworks, such as the Equality Act 2010 and employment policies, and how they influence the selection, recruitment, and employment processes. The report also evaluates approaches to ensure the selection of appropriate individuals, including interviews, assessments, and testing. Furthermore, the report delves into theories of team interaction in health and social care, outlining the forming, storming, norming, and performing stages of team development. It also assesses various approaches used to develop and promote effective teams within St. Margaret's Nursing Home, emphasizing open communication and a positive work environment. Finally, the report explores leadership theories applied in health and social care and analyzes how working relationships are managed, reflecting on how management approaches have influenced the author's own development. The report concludes by synthesizing the key findings and offering insights into effective HRM strategies within the healthcare setting.

MANAGING HUMAN
RESOURCES

TABLE OF CONTENTS
INTRODUCTION..........................................................................................................................................................1
TASK 1...........................................................................................................................................................................1
1.1 Factors to be considered while planning the recruitment of an individual to work in health and social care.....1
1.2 Explaining relevant legislative and policy frameworks influence the selection, recruitment and employment
of an individual..........................................................................................................................................................2
1.3 Evaluating the approaches which are required to ensure the selection of an individual at St. Margaret's
Nursing home............................................................................................................................................................3
TASK 2...........................................................................................................................................................................4
2.1Explaining theories of how an individual interact in groups with respect to the types of team which work in
health and social care ................................................................................................................................................4
2.2 Evaluating the approaches which used by the staff at various levels for developing an promotion of effective
team at St. Margaret's Nursing home .......................................................................................................................5
TASK 3...........................................................................................................................................................................1
TASK 4...........................................................................................................................................................................1
4.1Explaining the theories of leadership which applied to health and social care....................................................1
4.2 Analysing how working relationships may be managed at St. Margaret's nursing home...................................2
4.3 Evaluating how own development has been influenced by the management approaches which encountered in
own experience..........................................................................................................................................................2
CONCLUSION .............................................................................................................................................................4
REFERENCES................................................................................................................................................................5

INTRODUCTION
Human resource management can be defined as to manage the people at workplace for
achieving objectives in an appropriate manner. The HR managers at workplace are responsible or
the different types of planning at various departments that includes the day care, surgery as well
as emergency care in which they support the consultation of general manager regarding the
changes in Directorate. Further, the HR manager also develop some of the groups of different
employees and medical personnel working at NHS trust (Avolio, Walumbwa and Weber, 2009).
Present report is based on the case study of St Margaret's Nursing Home which is located in
London. This report will focus on understanding the process of recruitment and selection of an
individual and other different practitioners for working in health and social care. Further, it also
focuses on the action plan in order to create structure in an appropriate teams in HSC which
helps in providing proper care and also support to different patients. Thus, the report will helps to
understand the various types of approaches in order to manage the work at health care
(Bohlander and Snell, 2006).
TASK 1
1.1 Factors to be considered while planning the recruitment of an individual to work in health
and social care
Recruitment in health and social care is the procedure of identification of an individual
who assists the firm in order to meet the requirements of HSC effectively and efficiently.
However, it is important to focus on developing appropriate recruitment and adopt different
types of strategies which is helpful in process of recruitment. There are some of the most
significant factors which are considered by St Margaret's Nursing Home while planning of
recruiting an individual are as follows:
Appropriate research- In context of St Margaret's nursing home there is requirement to carry out
appropriate research as per the requirement in future and skills of an operational workforce
within the organisation (Chin, Walters and Huang, 2007). There are some of the vacancies arise
due to some of the specific reasons such as retirement, medical conditions and death of an
employee. With respect to this, the HR managers find out appropriate people for he vacant posts
and capable enough to handle the work.

Organisational needs- St. Margaret's Nursing home identifying the needs of professionals in
health and social care which have appropriate manpower planning. This 2will helps them to
analyse the inventories and the nurses at workplace by providing appropriate services at and
effective treatment to the patients.
Qualification requirements- At the time of developing process of recruitment of nurses at St.
Margaret's Nursing home they are required to consider their qualification for completing the
process of recruitment. Further, nurses must required to have appropriate qualification in order to
fill the vacant post at St. Margaret's Nursing home (Dent and Whitehead, 2013). They must have
certified degree in the profession of health for an appropriate recruitment.
Advertising- It is also considered as an important factor at the time of planning of recruitment
when recruit people from outside where the recruitment of of campus leads to reduction in the
cost.
1.2 Explaining relevant legislative and policy frameworks influence the selection, recruitment
and employment of an individual
The recruitment and selection process at St. Margaret's Nursing home needed to make
changes as per the rules and regulation of government. There are certain acts which are required
to consider at the time of process of recruitment and selection at workplace. This acts includes
the Employment Rights Act 1996, the Equality Act 2010. All of these acts are created to reduce
the level of discrimination of an individual on the basis of religion, gender, age and disability in
the procedure of recruitment and selection (Foot and Hook, 2011). However, these policies by
the government of UK influences the process of recruitment and selection which are mentioned
below:
Equality Act 2010- As per this act, al of the candidates are required to treat equally at the time of
recruitment in which there is discrimination regarding the disability, religion, age and gender as
all of the people are needs to be equally treated which is considered to be important at the time of
recruitment at St. Margaret's Nursing home.
Employment policy and legislation act 2002- According to this act, all of the employees are
required to provide same salaries as per their capabilities. There should not be any discrimination
at the time of recruitment on the basis of age and race. Thus, it also helps in solving the issues
and conflicts between the employees.

Equal opportunities policies- With the help of this policy the employer provide equal
opportunities to all of the different candidates in the process of recruitment and selection. Major
aim of this policy is not to discriminate candidates or nurse on the basis of their age, gender or
any disability. This policy helps to make sure the selection of nurses at St. Margaret's Nursing
home in an appropriate manner (Abdelhak, Grostick and Hanken, 2014).
1.3 Evaluating the approaches which are required to ensure the selection of an individual at St.
Margaret's Nursing home
There are some of the approaches which should be followed by St. Margaret's Nursing
home in order to make sure the selection of the appropriate individual which are mentioned
below:
Taking interviews- This is considered as one of the most important stage which is taking
interview of a candidate. This is required to be fair and must have appropriate knowledge
regarding the field which care home is searching. With the help of this stage it find out the
strengths and weaknesses of candidates and the score is given on the basis of that they are
selected. Furthermore, it also assists in order to get knowledge of communication skkils of
employees.
Assessing candidates- In next step, St Margaret's required to take assessment which is a written
test that is related to the health and social care sector. It is important that they are having
appropriate knowledge of medical process and medicines. Thus, to pick a wrong candidates is
dangerous for the care home (Glasby and Dickinson, 2014).
Assessment centre-The HR department of St. Margaret's nursing home arrange some role plays
and divide the candidates in different teams and give them various scenario in context of health a
and social care sector. It will helps to know the actions of an individual in various situations and
skills of team leading of the candidates.
Testing- In this step, they test the knowledge of candidates by providing them different case
studies related to there care home which proves to be effective at the time of selection of an
individual.

All of the above mentioned steps will assists in selecting candidates which will make
performance of organisation better and there is less turnover. Thus, it will also helps to make
appropriate coordination and high level of communication among the employees.
TASK 2
2.1Explaining theories of how an individual interact in groups with respect to the types of team
which work in health and social care
In health care, teamwork is a procedures which is considered as a interaction among the
team members at the time of working together in order to provide appropriate care to patients.
There is an appropriate research which is carried out by researcher which is collaboration among
the professionals which affects the teamwork. The theory of teamwork which can be adopted by
st. Margaret's Nursing home which includes four stages as described below:
Forming- In this stage, the forming leader plays significant role and all of the different
employees are dependent on their guidance at care home (Glendon, Clarke and McKenna, 2016).
The team members are stay polite, well organised as well as careful. All of them are agree with
each other and make efforts in order to find out appropriate solutions.
Storming- In this, the team members at st. Margaret's nursing home are competing with each
other and all of the are trying to put their ideas. This type of teams are developing sometimes
negative aspects at workplace. However, there are some of the people who does not like issues as
they don't raise their voice against the conflicts. There is requirement to be patient in this type of
teams for achieving success. Thus, all of the senior members at health and social care are always
available to provide guidance to the employees.
Norming- In this type of team, all of the employees are providing their suggestions and raise
their voice and make their behaviour as per the changes in the environment of work. In this stage
all of the senior members are more active as compared to the previous stage. Thus, this theory
helps in providing better opportunities to the team members for knowing each other in an
appropriate manner at nursing home.

Performing- This type of team where all of the members are united and all of them have same
objective and it also helps to make improvement in the performance so that they are considered
as best people at health and social care.
2.2 Evaluating the approaches which used by the staff at various levels for developing an
promotion of effective team at St. Margaret's Nursing home
There is requirement of effective teamwork which is to be beneficial for the workplace.
This can be achieved with the help of ensuring the views and suggestions of all of the team
members which helps to encouraging the environment of nursing home. It is considered as an
important aspect for the manager to keep open communication for the exchange of information
(West and Lyubovnikova, 2013). Further, there are certain approaches that can be used by the
St. Margaret's Nursing home in order to make effective teams are mentioned below:
 It can be stated that all of the team members are required to provide appropriate chances
in order to introduce themselves.
 Furthermore, in order to know all of the team members which can be done with the help
of brainstorming. There is an appropriate sharing among the team members at nursing
home related to the contact details as well as e-mail (Aswathappa, 2013).
 It is important to have friendly environment at health and social care which can be
developed through the behaviour of employees at workplace. Apart from this, there is an
effective relationship can be created by connecting through the social networking sites.
 At the time of meeting among the team members provides an opportunity to them for
sharing their ideas and opinions in front of others. All of the members are required to
consider it in an appropriate manner which is proves to be beneficial for the health and
social care.
 In addition to this, team leader plays an important role in order to develop an healthy
environment and they are required to fair for everyone and solve the issues among the
team members and stay friendly.
 The seniors at nursing home should develop an take initiative and respect all of the
members within the organisation. Thus, it will provide motivation to their juniors and
also develops a healthy environment at workplace.

 Thus, communication is another factor which plays an important role in making effective
teams in which communication helps the people to transfer the information and manage
the information properly (Bamberger, Biron and Meshoulam, 2014). There is requirement
of appropriate communication which helps the team members at St. Margaret's Nursing
home in order to communicate in an effective way.
TASK 3
Covered in PPT
TASK 4
4.1Explaining the theories of leadership which applied to health and social care
Leadership plays an significant role in order to achieving success within an organisation.
Through the skills of leadership practitioners provide appropriate services to the nursing home
and their patients. Leadership theories and the application of management at nursing home will e
beneficial to the practitioners in providing high quality services at St. Margaret's Nursing home.
There are certain important leadership theories which can be used by the health and social care
sector which are described below:
Directive leadership style- In this, the leaders giving orders and they just want that their tasks to
be completed without any concern regarding the employees. The employees at nursing home are
controlled by the different senior managers at workplace. Furthermore, the employees are not
provided any freedom and threatening is a way which is used by the leaders in order to
encourage the employees (Brewster, Mayrhofer and Morley, 2016).
Authoritative leadership style- The major focus of the leaders is gaining the long term benefit
for the nursing home. They also want that the employees are aligned in such a manner on the
basis of mission and vision of the organisation. There is an belief of the managers that to
motivate the employees by providing appropriate feedback of their performance.
Participative leadership style-This is also considered as one of the best style and also known as
democratic leadership style. In this, the employees have full freedom in context of raising
different issue which are related to the working environment. Further, employees are also part of
the process of decision-making in which they share their ideas and opinions and also chances in
order to develop their own skills.

Coaching leadership style- In this type of styles managers or leaders are always there for
providing coaching to their team members and believe in the development of long term
professional employees for the nursing home. At St. Margaret's nursing home, for getting better
coaching from the leaders employees are required to be self motivated (Budhwar and Debrah,
2013).
Affiliative leadership style- Through this type of leadership style at St. Margaret's nursing home
it helps in the improvement of the relationship among the managers and employees. The leader
always requires that their team members are satisfied and also manages their issues and provide
an appropriate solutions.
4.2 Analysing how working relationships may be managed at St. Margaret's nursing home
Relationship among the employees which can be managed by the people and the human
resource department can helps them in order to maintain an appropriate relationship in the health
and social sector. There is an important role played by the leader in managing the relationships
and allocation of tasks in an appropriate manner. Further, with the help of proper
communication between the employees and managers at St. Margaret's Nursing home so that
they can effectively communicate with all of the members (Glendon, Clarke and McKenna,
2016). All of the team members are required to be aware about the roles and responsibilities as if
there is no interference of each other work so that there are no issues are created among the
employees at workplace.
In addition to this, trust plays an essential role in order to build an appropriate
relationship at health and social care sector. If in case in absence of any nurse so that another one
can taken place of them for carry out different activities of nursing home. There are some of the
employees who maintain good relationship at workplace because they are always providing new
ideas and opinions. Further, to respect all of the workers at nursing home as no one works is
small or big which is to be performed by them as per the requirement. Thus, listening skills,
ability to manage the eye contact along with the body language so that it all helps in developing
an appropriate relationship at St. Margaret's Nursing home (Fee, 2014).

4.3 Evaluating how own development has been influenced by the management approaches which
encountered in own experience
There are some of the management approaches which helps at St. Margaret's Nursing
home in order development of my own skills which are mentioned below:
Training programmes-In health and social care sector, it gives most important things which
covers the direct interaction with the different types of patients. There are less chances of
mistakes and programmes of training provides practical experience in order to make appropriate
at the time of dealing with the patients at workplace.
Leadership styles –In context of present leadership skills which are presently working so that
helps in developing my skills. With the help of my leader they always provide appropriate
solution to the problems and taught me regarding the dealing with the patients (Cho and Poister,
2013).
Thus, continuous interaction with the team members and to learn positive things helps to
solve the different types of issues at workplace. Further, management in the sector of health and
social care is considered as an important aspect for the development of skills and knowledge of
employees at workplace.

CONCLUSION
From the above carried out research it can be concluded that human resource
management plays an important role in the health and social care sector. Directions which is
provided on the human resource management in context of health and social care an with the
help of research they can develop an appropriate policy. Furthermore, through the effective
human resource management which are required to achieve appropriate results and to access the
health-care which is beneficial for the all of the team members. However, there are some of the
leadership styles are followed by the St. Margaret's nursing home in order to manage the team
work effectively and efficiently. Moreover, there are certain approaches which can be used by
the management at different levels for promoting appropriate team working at nursing home.
Thus, it can be stated that all of the activities are performed in an appropriate manner so that
helps in achieving the goals and objectives of the organisation.

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Online
Strategic-HRM. 2016. [Online]. Available through: <http://www.shrm.org/india/hr-topics-and-
strategy/strategic-hrm/pages/default.aspx>. [Accessed on 13th February 2017].