Human Resource Management Report: Virgin Media HRM Analysis Report

This report provides a comprehensive analysis of Human Resource Management (HRM) principles and practices, using Virgin Media as a case study. It begins by differentiating between personnel management and HRM, highlighting the key differences and illustrating these with examples from Virgin Media and Wild & Wood coffee shop. The report then explores how HRM functions, such as HR planning, recruitment, performance management, and training, contribute to organizational goals. It evaluates the roles and responsibilities of line managers within Virgin Media, emphasizing their impact on HRM functions. The report further examines the influence of legal and regulatory frameworks on HRM practices, including the Equality Act, Health and Safety Act, and National Minimum Wage Act. Additionally, the report analyzes the reasons for HR planning, outlining the stages involved and comparing recruitment and selection processes between organizations. It also assesses motivational theories, reward systems, job evaluation, and employee performance monitoring at Virgin Media. Finally, the report concludes with a discussion on employment termination procedures and the impact of legal frameworks on such arrangements, using a case study of Faisal and The Chicken Master.

Human Resource
Management
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TABLE OF CONTENTS
Introduction................................................................................................................................3
Task 1.........................................................................................................................................4
1.1 Differentiate between personnel management and human resource management
giving examples in two suitable organisations.......................................................................4
1.2 Assess how human resource management functions help your chosen organisation in
achieving its purpose..............................................................................................................6
1.3 Evaluate the role and responsibilities of line managers in your organisation or
familiar organisation and how it supports human resource management functions..............7
1.4 Analyse how legal and regulatory framework impact on human resource
management...........................................................................................................................9
Task 2.......................................................................................................................................10
2.1 analyse the reason for human resource planning...........................................................10
2.2 outline the stages involved in planning human resource requirements..........................11
2.3 compare the current recruitment and selection process in the organisation with another
organisation you recommending..........................................................................................13
2.4 evaluate the effectiveness of the organisation recruitment and selection techniques with
another organisation.............................................................................................................15
Task 3.......................................................................................................................................16
3.1 Assess the link between motivational theory and reward at Virgin Media or your
chosen organisation. Your answer must show if you think there is a link, what connects the
two........................................................................................................................................16
3.2 Evaluate the process of job evaluation and other factors determining pay at Virgin
Media or your chosen organisation......................................................................................18
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3.3 Assess in different contexts (for e.g. attracting talent, retention, and motivation) how
effective is the reward systems at Virgin Media or your chosen organisation....................20
3.4 Examine the methods Virgin Media or your chosen organisation use to monitor
employee performance.........................................................................................................21
Task 4.......................................................................................................................................22
4.1 Identify the reasons for termination of Faisal’s employment contract with The Chicken
Master and generally explain other reasons for cessation of employment..........................22
4.2 Describe the employment exit procedures used by The Chicken Master and another
organisation of your choice..................................................................................................24
4.3 Consider the impact of the legal and regulatory framework on employment cessation
arrangements with an organisation such as The Chicken Master if Faisal’s claim was
proven to be true...................................................................................................................25
Conclusion................................................................................................................................26
Reference..................................................................................................................................27
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All task are good except task 2 due to scenario not seen in the example
-2.1 not achieved
2.2 not achieved
2.3 not achieved
2.4 not achieved
Example from the chosen organization at each of these, please.
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Introduction
Human resource management term has been coined from the traditional perspectives of the
employee management or labour management. The human resource management and
different concepts which are connected with the human resource management have been
discussed within this report. The differences within the human resource management are
analysed. The role and responsibilities of the line manager and the regulatory framework
which influence the human resources are discussed. Different human resource functions and
HR planning stages along with the reason of conducting HR planning are illustrated by taking
examples of organisations. Different selection and recruitment processes of two organisations
and their effectiveness are analysed within this document. The processes of job evaluation,
reward system, motivational impacts of HRM, employee performance monitoring are
assessed and evaluated in terms of HRM practices. Taking the case study of Faisal, the exit
procedures and the regulations related to them are analysed.
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Task 1
1.1 Differentiate between personnel management and human resource
management giving examples in two suitable organisations.
Personnel management and human resource management are the based on similar objectives.
Both the management systems have the main aim to manage the human resource of the
organisation. Though they are similar in considering the purpose the approaches and
measures are different. Human resource management system had been developed from the
personnel management system which is the traditional form of HRM.
(managementstudyguide.com., 2016) These key differences are:
Characteristics Personnel management
system
Human resource
management system
Approach It follows traditional approaches in
managing the people
It applies modern methods in
managing the human resources.
Focus It focuses on the employee welfare,
administration of the personnel and
labour relation
(Torrington, 2014).
The focus of HRM is on
development of the human
resources, and maintaining them
and also on the acquisition.
Concept of employees in
the system
Assumes the individuals as the
input for achieving the desired
result.
It considers the people as the
valuable resource for reaching the
desired outcome.
Job design It is based on labour division It is based on group work or team
performances
Training and
development
It provides less opportunities in
training and development
It considers training and
development for increasing the
capabilities of the human
resources.
Decision making Decisions are made by the top
management system by following
the rules and regulations
The decisions are made through
collective measures by considering
the employee participation
decentralization, authority etc
Communications Indirect communication Direct communication
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(managementstudyguide.com,
2016)
In Virgin Media has been practicing the human resource management system for managing
the wide range of human resource. The organisation has been focusing on the team working
for achieving the goals of the organisation. Through proper training and motivational
approaches the management is engaging the employees within the organisation. The
management is also offering different career opportunities for the new talents. Through
proper communicational methods the organisation has been maintaining direct
communication within the employees. Rewards and bonus are also provided to the employee
in order to place proper motivational approaches.
Wild & Wood coffee shop which has been situated in the central London is practicing
personnel management system in the organisational environment. The approaches within the
management have been considered as traditional. By focusing on the labour division the basic
pay has been regarded by the management of coffee shop (Torrington, 2014).
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1.2 Assess how human resource management functions help your chosen
organisation in achieving its purpose.
Different approaches and functions are associated with the human resource management
system. Within the management of the employees human resource management system
focuses on the motivational aspects and training. These functions are:
Plan of human resources: the function of human resource management is the HR planning.
Through the planning of the current human resources, the organisation like Virgin Media will
have the ability to conduct a forecast of the human resource by considering the current and
future demand and supply within the market (Price, 2011) Through the HR planning the
management of Virgin media will have the acknowledgment on the ability of the current
human resource and the desired ability for approaching the future demands.
Recruitment and selection: recruitment and selection are also regarded as the functions within
the HRM. Through the recruitment and selection processes Virgin Media will include current
talents within the workforce. Through this function the organisation can improve the ability
of the current human resources and also increase the productivity. These processes are also
helpful in adapting the future trends. The qualified talents and skills are included through
these functions (Price, 2011).
Performance management: through monitoring the current performances the organisation
tends to supervise the performances of the employees. This function is also helpful in
tracking the progress of the current workforce. Through the appraisal system and
performance assessment done by the line managers the performances are monitored in the
Virgin Media.
Motivation and reward system: through implementation of the motivation theories the
management of Virgin Media motivate the employees towards the better productivity and
increase their capabilities. Incentives, bonus, increase in the wages are applied in the rewards
system. These motivate the employees to improve their productivity (Price, 2011).
Training and development: through the training and development processes Virgin Media
tends to improve the employee performances. They provide proper induction training to the
new talents and apprentices. Through these training and development programmes the
organisation explains their services and operations and shapes the individuals as per the
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organisational need (careers.virginmedia.com., 2016).
1.3 Evaluate the role and responsibilities of line managers in your
organisation or familiar organisation and how it supports human
resource management functions.
Within the human resource management system line managers have significant roles and
responsibilities. They line managers have the responsibilities in planning the objectives and
setting priorities within the work management and also they have to communicate these to the
teams and the subordinates. (docs.csg.ed.ac.uk., 2016). Within virgin media the line
managers are also referred as the operation managers who have certain specific roles and
responsibilities. As the working environment is challenging in Virgin Media the line
managers also have the roles which are based on excellence.
Different roles and responsibilities of line managers:
Employee engagement: the line mangers have to supervise the work and performances of the
employees. Through placing organisational culture within the working environment the line
managers engage the employees. By focusing on the strengths and encouraging by providing
career opportunities the line managers of Virgin Media encourage positive workforce among
employees. (docs.csg.ed.ac.uk., 2016).
Recruitment and selection: the line managers of Virgin media are directly involved within the
recruitment and selection processes of HRM functions. The line managers or operation
manager is also involved within the induction and ongoing skill development for ensuring the
organisation has been attracting the best talent in the working environment (reed.co.uk.,
2016).
Daily operations: the line managers of Virgin Media have the responsibilities in the daily
operation management of a team which is handling the client issues and queries. They also
have to supervise the multiple teams. They also have to arrange meetings within the higher
authority and team managers or leaders in order to ensure all metrics and consistently being
achieved. Through the meetings the line managers also ensure proper measures are being
taken or will be taken in overcoming any shortfalls (reed.co.uk. ,2016).
Performance appraisals: the line managers have to implement the performance appraisal by
assessing the employee behaviours and performances of individuals. On considering the
performance appraisal the one to one meeting is conducted within the line managers and the
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individuals for providing proper feedbacks. In Virgin Media line managers hold the one to
one meetings with direct reports against KPIs (reed.co.uk., 2016).
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1.4 Analyse how legal and regulatory framework impact on human
resource management.
There are different legal and regulatory frameworks which are related to the practices of the
HRM functions and practices. The legal and regulatory functions provide proper guidelines to
the HRM practices. These legal and regulatory frameworks and their impacts are:
Equality act: this act impacts over all the practices and the functions of the human resource
management system. This act enforces the organisation to place fair treatment within the
human resource management practices. By following this law the management of Virgin
Media enforces fair treatment within the workforce and provides proper opportunities to the
diverse human resources. (Davis, 2014) While treating the individuals the management do
not concern over the race, religion, gender, age etc.
Health and safety act: this act focuses on the working environment and its components within
the organisation. The Virgin Media has to follow this law to place suitable policies of safety
within the working environment. In order implement new technologies the organisation has
to train the employees on the safety rules over the usages of those machineries. Through
following this rule and placing safety policies within the management Virgin Media will be
able to reduce injuries and accidents in the working environment. (Davis, 2014)
Discrimination act: this act prevents the discrimination from the working environment and
from working practices. The employees can take legal measures on account of any
discrimination being made on them in terms of age, religion, disabilities, race, gender, etc.
(Davis, 2014) The human resource functions like recruitment and selection, providing
training and development, rewarding the employees, providing career opportunities are being
done within Virgin Media through following this law.
National minimum wage act: within this act minimum wages which should be provided by
the organisations are defined. For employee age of 21 and above, £7.20 per hour and for
staffs of 18-20 age £5.30 per hour must be provided by following this law. (Davis, 2014)
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Task 2
2.1 analyse the reason for human resource planning
HR planning is the process which has been used by the management of the organisation to
identify the current and future human resource needs within organisational operations for
achieving the goals. Through the human resource planning the organisation’s current abilities
to perform within the competitive market and the required skills needed within the human
resources. (Belcourt and McBey, 2012). The management of Virgin Media through the
human resource planning can achieve the goals by linking the human resources with the
overall strategic planning of the organisation. Through the human resource planning the
organisation is able to make forecast on the desired profile of human resources and related
skills in order to adapt changes.
By taking in account the demand and supply the human resource planning tends to evaluate
the trends and the demands of the global market and their impacts over the strategic planning
of organisation. HR planning also evaluates the gap within the current human resources and
the needed human resources through forecasting the changes in the global market. This is the
process within which Virgin Media attempts to estimate the demand over the labour. Through
the HR planning the management also evaluates the size, nature and sources of the supply for
meeting the demands. (Belcourt and McBey, 2012).
Virgin Media with the Human resource planning can implement the strategic business
planning within the working environment. The objectives along with the vision and mission
statement of the strategic planning are implemented through clarification within the human
resources for leading the current human resources towards the achievement of the
organisational goals. By linking the human resource planning with the strategic planning the
management can ensure proper implementations of the strategies within the human resources
of the organisation. (Belcourt and McBey, 2012). The objectives and the goals of the core
strategies of Virgin Media have been enforced within the human resources through the
human resource planning.
The management of Virgin Media places proper motivational aspects for the human resources
in order to direct the human resources towards increased productivity. Through the
motivational aspects the organisations like Virgin Media can achieve the competitive
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