Human Resource Management Strategies for Posh Nosh Limited: A Report

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within Posh Nosh Limited, a fast-food service company. It begins by differentiating between personnel management and HRM, highlighting the advantages of the latter for the organization. The report then delves into the core functions of HRM, including planning, recruitment, employee welfare, and grievance resolution, emphasizing their contributions to Posh Nosh's success. Furthermore, it examines the roles and responsibilities of line managers, considering the company's structure of ten outlets. The impact of legal and regulatory frameworks, such as data protection and equal opportunity acts, on HRM is also evaluated. The report then explores the importance of HR planning, analyzing the stages involved and its benefits. Recruitment and selection processes are assessed, comparing Posh Nosh's approach to that of the NHS. Additionally, the report investigates the link between motivational theories and reward systems, offering recommendations for improving workforce motivation. It also covers job evaluation, pay determination, and the effectiveness of reward systems in different contexts. Finally, the report addresses employee turnover, examining circumstances for employee cessation and ways to reduce turnover. It concludes by discussing the usefulness of exit interviews and the legal framework impacting employee cessation arrangements.

Human Resource
Management

TABLE OF CONTENTS
Introduction..........................................................................................................................................3
Task 1....................................................................................................................................................3
1.1 Analysing the difference between personnel and human resource management.......................3
1.2 Analysing the function of human resource management and their contribution.......................4
1.3 Analysing the roles and responsibilities of line manager by the client size of Posh Nosh
Limited ............................................................................................................................................4
1.4 Evaluate the impact of legal and regulatory framework on human resource management.......5
Task 2....................................................................................................................................................6
2.1 Analyse the need of HR planning and its importance to the company......................................6
2.2 Analysing the stages involving in human resource planning:-..................................................6
2.4 Effectiveness of the recruitment and selection process in Posh Nosh limited and NHS..........8
TASK 3...............................................................................................................................................10
3.1 The link between motivational theory and reward systems and recommendations to improve
workforce motivation in Posh Nosh..............................................................................................10
3.2 Key elements involved in the job evaluation process and factors that determine pay............10
3.3 The effectiveness of reward systems in different context for Posh Nosh................................11
3.4 Ways in which company can examine different methods that can be used to monitor
employee performance...................................................................................................................11
TASK 4...............................................................................................................................................12
4.1 Circumstances under which employees like to cease employment and ways to reduce
employee turnover.........................................................................................................................12
4.2 Employee exits differ from one organization to another and usefulness to exit interview......13
4.3 Regulatory and legal framework impact on employee cessation arrangement.......................13
Conclusion:- ......................................................................................................................................14
REFERENCES...................................................................................................................................15

INTRODUCTION
Human resource management is the structure which effectively manages all people which an
organization has. This case is all about the Posh Nosh limited which gives the fast food services
They do not have any HR department (Huemann, Keegan and Turner, 2007). So they hired a HR
professional for their business and tell them to give the importance of the human resource
management In this case the researcher analyse the difference between the personnel
management,function of the human resource management, how to recruit and select employees,
how to give motivation and rewards to the employee and knowing the mechanism for the cessation
of the employee. There are different methods used by Posh Nosh manager for monitoring the
performance of their staff and employee within the organization. Being small sized enterprise
company uses various traditional approaches and methods for monitoring the employee
performance that is observation technique or taking proper response and feedback from all the
employees rendering quality services within the organization.
TASK 1
1.1 Analysing the difference between personnel and human resource management
The difference between human resource management and personnel management:-
Personnel management Human resource management
1. It deals with the relationship and the work of
the employees
1. It mainly focuses how to use the resource for
their work.
2. Management was traditional. 2. Management was modern.
3. In this management take the decision very
slow.
3. In this management take the decision very
quickly.
4. In this the pay is based on their job
evaluation.
4. In this pay is based on the evaluation of the
performance.
5. In personnel management communication
between department is indirect.
5. In human resource management the
communication between department is direct.
6 In this management take the actions by the
procedure. Which takes too much time
6. In this management can take the decisions
according to the need whenever required.
As per the case study the human resource management is the best approach because there is
no formal structure of the department due to which a workload on CEO has increases. By following

this approach the management can take the decisions very quickly without wasting too much time.
As HRM deals with the effective management so there is smooth running of the organization. There
is no wastage of the resources because HRM deals all the resources as assets of the organization
which gives profit to the organization. By following this approach the performance of the workers
should also be known. So a company can take some kind of training program which employee
needed. By this approach an organization runs in the effective way.(Mathis, 2016).
1.2 Analysing the function of human resource management and their contribution
The following function of the human resource management gives a lot of contribution in the
success of the Posh Nosh Limited :-
1. Human resource planning:- by human resource planning the company plans all future
activities that they need in future. It contributes lots to the organization because by planning
the company forecasts all the things that need in future and what requirements they had to
made for that business.
2. Recruitment and selection:- another function of the human resource department is the
recruitment and selection. by recruitment and selection a right candidate required for the
business should be selected so they work better in the organisation.
3. Implementing organizational policies:- it also forms policies for the organization so
organization runs in the smooth way. By this the company can form the policy in proper
manner and also see whether all the rules are followed by the workers or not. This all are
formed and see by the department.
4. Employee welfare and motivation:- this function deals with motivation of the employee. By
this function all workers done their work happily without any kind of pressure. A happy
employees make organisation to its success. They organise various kind of function for the
employee like get together,Lunch parties so by this employee should motivated.(Price,
2011).
5. Employee grievances:- HR department solves all the problems of employee. They can link
their problem to management and give a perfect solution of their problem. By this workers
remain happy with the organization and goal should be achieved on time.
1.3 Analysing the roles and responsibilities of line manager by the client size of Posh Nosh Limited
As in this case the Posh Nosh limited has ten outlets in the London area so following are the
role and responsibilities of the line manager in human resource management:-

A line manager manges all the employees in the posh nosh limited. They manage all work
which was done for a whole day. They distribute and allocate all the the works to the employee.
1. planning: line manger has to make plan for all business. They had to see and control all the
business. So all the business of the organization works smoothly.
2. Training and development:- a line manager has also see all training related activities of the
employee. They see in which field they required training so they work very well in the
company. They evaluate all the employees and find out their performance.
3. A line manager also helps the human resource department.(Baker, and Doran, 2007). They
can take the interview of the candidate and place them at right place at which they required.
4. They also take the reviews of the employees that what employee think and take decisions
according to them.
5. The line manager also sees the quality of the organisation and take regular action whenever
the quality of the organization is low.
6. It deals with the clients of the business and meet to their needs and take all the suitable
actions for meeting client needs.
7. The line manager also carried out recruitment whenever a company required employees for
the different position.
1.4 Evaluate the impact of legal and regulatory framework on human resource management
A legal and regulatory framework is basically all the laws which the company has to be
fulfilled for maintaining smooth relationship in the company. This is for all the employee that they
are safe in their organization. Following are the laws which have impact on the human resource
management while a Posh Nosh limited starts all HR activities:
1. Data protection act:- This law says that all information of employee which are in the
organization are handled carefully. The employee must know about information(Baker, and
Doran, 2007). which organization has in their computer.
2. Health and safety act:- this law deals with all the issues regarding health and safety of the
employees . This act reduces the accidents and injuries of the employee. The workers do not
deal with any type of stress.
3. Equal pay act 1970:- this act aim that workers get the equal payment. The impact of this
law is that all workers are treated equally and they get equal payment of their work without
any discrimination.
4. Equal employment opportunities act:- this act aims that all workers are treated equally.

They have not distinguish based on their colour, caste, gender and age. They have given
equal opportunity of the work which all other employees have. The act has a positive impact
on HRM because all the workers gets an equal platform for work.
This all the act have positive impact on human resource management because by this all the
employees feel safe, treated equally, at their workplace. So they work positively in the organization
and gives profit to organization.
TASK 2
2.1 Analyse the need of HR planning and its importance to the company
Human resource planning basically identifies the number of employees required with the
skills that an organization needed to complete its goals. The reasons of HR planning in the Posh
Nosh limited is:-
1. By HR planning the company finds out a correct number of employees in the company.
2. It also forecasts number of employee need in future.
3. HR planning removes all risk and uncertainty in the business.
4. By this major areas of improvements of the worker are know and they design training
program according to need.
5. HR planning matches the employee had and they need in future.
6. HR planning provides various benefits to the employee in the form of promotion, increment
and fringes.
7. HR planning it also needed for maintain the productivity of the company so there is no
shortage in sales of the company.(Khanka, 2007).
Importance of HR planning
1. Goals are easily achieved:- By HR planning the goals of the organization are achieved on
time because by this the company can plan for the career of employees which help in
making the success.
2. Smooth function:- HR planning runs the company in the smooth way because by
identifying workers strength and weakness effective measures have been taken. So workers
work smoothly in organization.
3. Employee satisfaction:- HR planning also increases the satisfaction of employee with the
organization. A company creates the way for making the strong employees so they work
very well and they have no problem with company .

2.2 Analysing the stages involving in human resource planning:-
Human resource planning is the process of determining the future of the company and
environment force. By HR planning the company forecast the number of employee that required for
meeting the goals of the organization. Some of the following stages in HR planning are :
1. Analysing the organisational objectives- HR planning begins with the study of the business
objectives. That what kind of employee they needed to met the objectives of the company.
They study the strategy of the business and work according to them.
2. Forecasting of the human resource requirements- In this step company identify the
employees they need in future for a particular job. They forecast the employees on the basis
of the potential, skills and knowledge which are required for their design job in the future.
The demand for human resource is forecasted by the various method which are work study
method and manager opinions.
3. Assessment of supply of human resource- To make supply of human resource the company
first identify their current employee in the organization. They judge on basis of following
information like skills, performance, qualification and their capacity to do work. On the
basis of all the above information they can forecast supply of the human resource whether
they meet the need or not.
4. Matching demand and supply- after the supply is assess the company has to match the
demand and supply of the organization . By matching they can know about the surplus and
shortage of employees in terms of quality and quantity.(Chelladurai, 2006).
5. Take action- after matching the demand and supply the company has to take the action. If
there is shortage they can full fill it by promotion,overtime, hire employee by outside. If
there is surpluses they can done it by voluntary retirement and termination.
2.3 Analyse the recruitment and selection process of Posh Nosh limited and NHA
The recruitment and selection process of Posh Nosh limited:- posh nosh limited is an UK
base company which provides up- market fast food business, and catering services. The recruitment
and selection procedure is:-
The recruitment is done both internally and externally:-
1. The company first identify the vacant position in the company.
2. Then they find and evaluate the description of the job at which they require the job and what
kind of candidate they required.
3. After examining the job the company find the right candidate for the job by Naukri. com etc.

and searching on various site.
4. After finding the candidate the interview is conducted .
5. After passing the interview they have selected for the job.
Recruitment and selection process of NHS:-
The national health services is the publicly funded healthcare in the UK they recruitment
and selection process is very complex for this organization. (Chelladurai, 2006).
They do the external recruitment first they identify the job for which candidate is required.
After that the candidate has to fulfil all the qualification which is required for job. After this the
candidate has to given a written examination. After passing the written examination their personal
interview has been taken. After passing the interview the candidate has to give technical
examination. then their medical examination has done. After this an HR round is conducted and
then final selection is done.
2.4 Effectiveness of the recruitment and selection process in Posh Nosh limited and NHS
The effectiveness of the recruitment and selection process in Posh Nosh limited:-
The Posh Nosh limited has done the recruitment in the effective way because their recruitment is
based both on internally and externally in the organization. The selection is done correctly in the
organisation because company first made the job analysis and choosing the candidate according to
job. Company saves the time for selecting the candidate because only the desired candidate has
come for the interview because the company has call only those employees which posses the
desired skills.
The effectiveness of the recruitment and selection process of NHS:-
As recruitment and selection process of NHS is very complex but they find a suitable
candidate for the job because they have to face various kinds of the examination and test. The
employee selected by this process does not need a detailed training. Because they have passed all
types of examination and test which was conducted in the interview. The quality performance of
employee is know by the selection process of the organization which helps in making success of the
organization. Employee selected by this process must match the standard of the company policy. As
medical examination has also done in the process the fit and healthy candidate should come. The
performance of the candidate has also be very good in the organization. The achievements of the
organization has also be very great because they do not hire any wrong candidate for the job. The
success of any business depends on the employee and the company selects the right candidate by
their process.(Losey, and Ulrich, 2005).

TASK 3
3.1 The link between motivational theory and reward systems and recommendations to improve
workforce motivation in Posh Nosh
Motivational theory and reward both are interlinked with each other that directly contribute
in enhancing the performance and activities of organization. There are different motivational
theories that must be adopted by Posh Nosh in order to motivate their existing employees that is for
the better business it is essential for the company to motivate and engage their employees. The
different motivational theories adopted by Posh Nosh to motivate their staff is following Maslow
need hierarchy theory (Maslow’s Hierarchy of Needs, 2014). Maslow need hierarchy theory
basically focuses on the five different needs of an individual within the organization that need to be
fulfilled by HR manager to support them in performing their job. Despite of this Maslow theory
mainly provide an opportunity for the individual to accomplish their own and self-actualization
need that ensure that they have attained the required growth.
On the other hand it has been recommended that to improve the existing workforce reward
are also consider as essential factor that keep motivate the employees and staff of the organization
that further assist in enhancing the performance of organization. Moreover, to motivate the
employees of Posh Nosh it is essential for manager to focus on amending their reward system in
order to motivate their employees towards the organization (Dowling, Festing and Engle Sr, 2008).
With the effective reward system that is providing non-monetary rewards in form of acknowledging
and recognizing the services of employees will support in motivating them to render adequate
services in the SME company.
3.2 Key elements involved in the job evaluation process and factors that determine pay
Job Evaluation is consider as an effective procedure that is being used by the manager of
Posh Nosh Limited in order to determine the worth of jobs in the small medium enterprises. With
the help of this process manager can easily design the the pay structure of each and every job within
structure (Chelladurai, 2006). There are elements that are involved within the job evaluation process
of Posh Nosh Limited that is the foremost element is devising team that mainly include top
authority personnel and other employer that will collaboratively discuss and compare the job worth
with the similar or same job of other organization.
Another element involved in the job evaluation process is stating or preparing the job
description of the job post of whom they are determining the worth. The devised job description
will feature all the description of responsibilities and duties in the written statement so that they can
easily measure the worth of job against the other job post in the other organization (Bach, 2009).
The third element within the job evaluation process include simplifying and devising the pay

structure so that manager can easily set the relative worth of the job post.
There are some factors that will determine the relative worth of the job post that is size of
organization, an individual seniority level, ability and experience of staff, performance of staff or
individual over the past years etc. therefore, these are the other factors that is consider by manager
of Posh Nosh when they are determining the worth or value of the job (Clardy, 2008). With the help
of assessing experience of an individual over the past years manager of Posh Nosh can easily
measure the relative worth of job.
3.3 The effectiveness of reward systems in different context for Posh Nosh
Reward systems within the organization plays significant role within Posh Nosh Limited as
with the effective reward systems manager can easily meet the individual requirement along with
encouraging them to render proper service within the small enterprise (Chew and Chan, 2008).
Reward systems mainly focuses on acknowledging the services that are rendered by the employee’s.
The effectiveness of reward systems is that it enhances and raise the performance of individuals or
groups within the workplace that will further enhances the profitability of organization. With the
reward systems such as employee bonus scheme Posh Nosh manager can easily motivate their
staff through providing them bonus systems increase in the salary structure, gifts, commission,
incentives etc. thus, the effectiveness of this reward system is that it amends and improve the
morale as well as self esteem of the staff and employees that further support in preserving the
competing and qualified candidate.
Another form of reward system that Posh Nosh Limited uses is providing intrinsic reward
systems for their staff that mainly focuses on providing personal satisfaction to the staff rendering
services within the Posh Nosh. Intrinsic rewards can be in form of award, gift or appreciation
provided to the staff so that they may render more quality services within the organization (Storey,
2014). The effectiveness of intrinsic reward system within the Posh Nosh Limited is that it enhances
the loyalty and commitment of staff towards the organization.
3.4 Ways in which company can examine different methods that can be used to monitor employee
performance
There are different methods used by Posh Nosh manager for monitoring the performance of
their staff and employee within the organization. Being small sized enterprise company uses
various traditional approaches and methods for monitoring the employee performance that is
observation technique or taking proper response and feedback from all the employees rendering
quality services within the organization (Snell and Bohlander, 2010). With the observation method
manager can hire supervisor within Posh Nosh company so that they can easily review the
performance of individual. On the other hand, taking feedback is also consider as an effective

method that is used by manager for monitoring the employees performance. Through taking
feedback colleagues can easily provide their views and thoughts regarding the services and
activities performed by them in the enterprise. In addition to this, with the help of both the methods
Posh Nosh can also provide proper structure that depicts what organization expects from them.
Furthermore, Posh Nosh manager through using performance standards can also manages
the performance that are render by their staff or employees (Denisi Budwar and Varma, 2008).
Through this method manager compare the actual performance rendered by the employees with the
set criteria and standard. The performance standard that is being set by the manager must be
realistic that can express the individual performance on the basis of quality, quantity as well as cost.
Therefore, it is examined that the methods and techniques that are used by organization to monitor
the performance of staff are effective as they assist in determining the improper activities that are
performed by the staff within the organization.
TASK 4
4.1 Circumstances under which employees like to cease employment and ways to reduce employee
turnover
There are various ground that support the employees within Posh Nosh to quit the job or
cease the employment. As employees are not getting the appraising or appreciation for their hard
working within the organization (Hafeez and Aburawi, 2013). Moreover, the improper behaviour of
administration towards the employees is also consider as the major circumstance that results in
increasing the discontentment towards the organization and it is termed as the major ground for
leaving the line of work. Other than reason under which employees like to cease employment is
when they are not acquiring the correct path for better career alternative and feeling unsecured
(Huemann, Keegan and Turner, 2007). The improper relation of worker with the administration and
director are also consider as the major reason for exiting the job from the small sized structure.
Organization if not contributing sound wages and remuneration to employees will also contribute to
quit the job. However, this reason is effective for the organization as through sound wages an
remuneration they must their keep employees satisfied. In spite of that Posh Nosh is also not
offering fundamental facility that cause them to take decision related with quitting the job (Prince,
2011).
Recommended ways to reduce employee turnover within the Posh Nosh are-
 Constant communication and interaction with the staff an employees.
 Devising proper incentive plan for Posh Nosh so that they can easily retain the employees.
 Providing additional benefits and facilities to staff related with medical allowance, travelling

allowance etc.
4.2 Employee exits differ from one organization to another and usefulness to exit interview
The employee exit procedure hamper the services and operations of the small sized
organization that is Posh Nosh as this process is conducted after the employee has resign from the
job post (Pulakos, 2009). To get the information regarding quitting the job and to know about the
employee exit will assist administration to visualize into issues and amend the areas that affecting
the employees. The employee exit procedure is differ from one organization to another that is being
small sized and have no formal human resource function the exit procedure is quit flexible and
simple in the organization as compare to the large sized organization (Sánchez and Soriano, 2011).
The large size organization follows certain steps and process to successfully implement the
employee exit procedures.
There are certain usefulness of exit interview to the Posh Nosh that assist in
1. Correct training and development program
2. Processing salary and promotion criteria
3. To experience the satisfaction level of employee according to tasks.
4. Improvement in organizational environment
5. Maintaining effective relation with employees.
4.3 Regulatory and legal framework impact on employee cessation arrangement
In organization there are numerous rules and regulation has been enforced by the
government authorizes and is implemented by the top administration that assist to develop lawful
frame work and enables constructive image within the industry. Thus the framed rules and legal
feature influence the operations of small consultancy firm (Snell and Bohlander, 2010).
Furthermore, government has projected Civil Right Act 1964 for enabling the anti-discrimination of
worker on the foot of religion, sex and race that need to followed by the organizations to protect the
employees from the discriminatory practices. Thus, this act will impact directly on the employee
cessation arrangement as the manager of Posh Nosh will not cease the employment of employee
just because she is female and incompetent enough to perform the work as compare to the male
employee.
However being small sized firm Posh Nosh is following legal and regulatory feature but still
some modification required within the organization such as medical facility and constructing wages
systems for excess work (Storey, 2014). Devising the salary and wage structure of the individual is
also comes below the legal prospect which is demand to be amended by the administration of small
sized enterprise to amend the trust and keep the relation with worker.
Advice for compliant:

In order to successfully accomplish all the laws, HR head of Posh Nosh small sized
organization can frame plan of action within organization for all worker that they need to follow
that is enforced by the HR section.
CONCLUSION
At the end of all the task the Posh Nosh limited has concluded that human resource
management is very essential for success of the business. By human resource management an open
and honest environment is made. A right candidate is selected for the job which is the proud for
their company. An effective HR policies runs the company in very smooth way. By taking the
appropriate rewards and motivation employee is happy with the organization and they work very
well. The quality of the organization should never be compromised so by effective HR policies the
quality of the organization reach at its peak.