Human Resource Management Report: Hospitality Industry (HND Unit 9)

This report examines Human Resource Management (HRM) within the hospitality industry, focusing on the role and importance of HRM, employee relations, recruitment, and training and development. It explores the purpose of HRM, including recruitment and selection, maintaining employee relations, training and development, and remuneration. The report analyzes human resource planning, particularly in the context of labor supply and demand, and includes a case study of Hotel The Wellesley. It covers essential aspects such as assessing human resources, forecasting demand and supply, matching demand and supply, and creating action plans. The conclusion emphasizes the critical role of the HR department in maintaining good employee relations and adapting to environmental changes. The report includes references to support the analysis and findings.

Human Resource
(Task 1,2)

Table of Content
 Introduction
 Role and purpose of HRM
 Importance of HRM
 Purpose of HRM
 Human resource plan to analyse supply and demand of labour
 Conclusion
 References

INTRODUCTION
Human resource means employees working in organisation.
As there are many workers working, so it is essential to
make coordination among them. Hence human resource
department is launched.

Role and Purpose of HRM
Human resource department
plays crucial role in
selecting skilled
employees and manage
them according to their
knowledge, experience,
etc.

Importance of HRM
There is important role of HRM because it helps to get best
candidate out of crowd. Hotel The Wellesley has good
image because employees give their best as per their skills,
knowledge. HR manager plan activities through which they
can create harmony and coordination among department.

Role of HRM
 Recruitment and selection- Recruitment means inviting
candidates for applying for designation.
 Maintaining employee relations- Hotel The Wellesley
has good image in market because they have long term
relations with employees.

Purpose of HRM
 Training and development- In hospitality industry,
there are many new techniques such as updation in
software, new method for packaging, etc. are relevant
for performing commercial activities.
 Remuneration and compensation- Employees are
working in Hotel The Wellesley to earn revenue.

Human resource plan to analyse supply
and demand of labour
Human resource planning means actions which assist with
planning, organising, selecting employees for vacant
position in Hotel The Wellesley.
There are many departments such as front office, sales,
production, marketing, etc. So according to skills,
qualities, experience, etc. employees are placed at work
place.

Contd...
This is the crucial role
which has to planned by
HR manager because
there are possibilities
candidate may not apply
for the designation.

Contd...
HR plan for two marketing assistant manager at Hotel The
Wellesley is as under-
Assessing the Human Resources- In first step HR manager
of Hotel The Wellesley has to analyse department at
Hotel The Wellesley
Forecasting of demand- After analysis it is clear that there
is requirement of two marketing assistant managers at
Hotel The Wellesley.

Contd...
Forecasting of supply- After forecasting demand, how it
can be fulfilled them be analysed.
Matching the demand and supply- After analysing supply,
it is found that only 1 candidate can be selected with
employment agencies.
Action Plan- At last action plan will be made which fulfils
demand for the post.

CONCLUSION
From the above discussion it is clear that human resource
department plays important role in maintaining good
relations with employees. There are many changes taking
place in environment, so it is essential for managers to
make policies accordingly.