This report, created for a Higher National Diploma (HND) in Hospitality Management, delves into the core principles of Human Resource Management (HRM) within the service industry, specifically focusing on the context of Holiday Inn. The report begins with an introduction to HRM, outlining its roles and purposes, including recruitment, employment law compliance, and employee relations. It then explores the significance of human resource planning, encompassing resourcing strategies, scenario planning, and forecasting. The report further examines the current state of employment relations, emphasizing communication, rewards, and employee involvement. A crucial aspect covered is the impact of employment laws, such as the Equal Pay Act and the Employment Rights Act, on the organization. The report uses the Holiday Inn hotel as a case study, highlighting the practical application of HRM concepts. It provides a comprehensive overview of key HRM functions and their relevance to the hospitality sector.
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