Human Resource Management for Service Industries Report (HND)

This report, prepared for a Higher National Diploma (HND) in Hospitality Management, explores key aspects of Human Resource Management (HRM) within the service industry. It begins with an introduction to HRM, detailing its role and purpose, and proceeds to analyze human resource planning based on supply and demand, with a focus on the Hilton hotel. The report further examines the current state of employment relations, including collective bargaining and negotiation. It also covers the impact of employment law on HRM, referencing relevant acts such as the Health & Safety at Work Act and the Equality Act. The report concludes by summarizing the discussed topics and provides a list of references. This report is designed to provide a comprehensive understanding of HRM practices and challenges in the service sector, offering valuable insights for students and professionals alike.

HUMAN RESOURCE
MANAGEMENT IN
SERVICE INDUSTRY
(TASK 1)

Table of contents
 Introduction
 Role and purpose of Human Resource Management
 Human resource plan based on an analysis of supply and demand
 Current state of employment relations in a selected service industry
 How employment law affects the management of human resources
 Conclusion
 References

INTRODUCTIONINTRODUCTION
Human resource refers to overall staff working in an organization
who put efforts on regular basis to complete desired targets of business.
It can be considering as key resource of a business as it plays an
important role to conduct different operational activities and procedures
along with completing set objectives which facilitates to attain growth of
business in future.

Role and purpose of Human Resource
Management
Human resource management can be described as to manage overall
employees working in an organization through allocating desired tasks to
them.
Purpose of HRM
 Performance management and appraisal
 Achieve objectives
Role of HRM
 Recruitment and selection
 Training & development

Continue...

Human resource plan based on an analysis of
supply and demand
Human resource planning refers to continuous and systematic planning
or allocation of tasks and resources to make sure about optimum use
of sources along with attaining maximum outcomes.
 Importance of Human resource planning
 Need of analysing demand and supply
 Analysis of demand and supply for Hilton hotel

Continue...

Current state of employment relations in a
selected service industry
Employment relations can be described as relation between superiors and
sub- ordinates which is required to be strong which helps to achieve
targets through gaining better outcomes. In present context, an article
given by members of Travelweek where they have showed
information related to renewable of interest among Labour
Governments attempts to promote ‘partner-ship’ at work as well as
the influence of the European social agenda, which has encouraged
greater employee participation through a number of European Union
(EU) Directives.

Continue...
Collective bargains and negotiation – This can be described as current
employment relations in which employees put their views among trade
unions and employers are sufficiently capable to negotiate with scope of
effective relation of employment in Hotel industry.

How employment law affects the management
of human resources
Human resource management is required to update policies or rules
according to laws and acts of country because it is mandatory to
follow every legislation in proper manner while running a business.
 Health & safety at work act 1974
 Licensing act 1964
 Data protection act 1998
 Equality act 2010

Continue...

CONCLUSION
From the above report, it is conclude that human resource can be
described as overall staff working in an organization who put efforts
on regular basis to complete desired targets of business. It include
purpose of HRM including performance management & appraisal and
achieve objectives along with roles like recruitment & selection as
well as training & development.