HND in Hospitality Management: Human Resource Report - Tasks 1 & 2

This report delves into Human Resource Management (HRM) within the hospitality sector, specifically focusing on the Holiday Inn case study. It begins by analyzing the role and purpose of HRM, emphasizing its function in employee satisfaction, performance enhancement, and overall organizational success. The report then justifies a human resource plan, outlining the key steps involved, such as analyzing objectives, forecasting demand, and designing action plans. It assesses the current state of employment relations, covering aspects like collective bargaining, employee participation, and cultural influences. Furthermore, the report examines the impact of employment law on HRM, detailing relevant regulations and contracts. The content covers key aspects of HRM, including recruitment, selection, internal customer management, cultural sensitivity, compensation, and employee relations. The report utilizes the Holiday Inn as a case study to illustrate real-world application of HRM principles and legal frameworks, offering a comprehensive overview of managing human resources in the service industry.

HUMAN RESOURCE
MANAGEMENT FOR SERVICE
INDUSTRIES
(Task 1 and Task 2)

Table of content
• Introduction
• Analyse the role and purpose of Human Resource Management in hospitality sector
• Justify a human resource plan
• Assess the current state of employment relations in hospitality industry
• How employment law affects the management of human resources in Holiday inn
• Conclusion
• References

Introduction
Human resource management is the process of effectively
handling and managing the workforce for generating
maximum profit in an organisation. This states that workers
are the most important asset of an organisation.

Analyse the role and purpose of Human Resource
Management in hospitality sector
Human resource management is fundamentally the procedure of designing,
acquiring, training and utilisation of employees or workers within an organisation.
Roles of human resource management is given below:
Conscience: It is the major responsibility of HRM to provide job satisfaction to the
employees.

Continue…
• Performance Enhancement: By providing development
programmes and training to their workers, Holiday inn can
improve the performance and productivity of their
employees for serving better services to the customers. The
HRM of Holiday inn will increase the performance of their
staff members.

Purposes of HRM in Holiday inn are
described below
• Recruitment and Selection
• Internal Customer Management
• Cultural Sensitivity
• Compensation and Performance
• Employment Relations

Justify a human resource plan
• Human resource planning states the process of utilising
the workforce of an organisation by preparing a
structured plan for carrying out the activities efficiently.
• It is the major responsibility of human resource manager
to understand the various factors which effects the
demand and supply.

Continue..
• Analysing organisational objectives
• Availability of existing human resource
• Forecasting demand and supply
• Estimating manpower gap
• Design human resource action plan

Assess the current state of employment relations
in hospitality industry
Strong relations with employees is necessary for an
organisation and it is a important characteristic of human
resource management. Managers should maintain strong
and healthy relationships among workers and management
for motivating and encouraging the employees in order to
improve their productivity and morale.

Continue..
• Collective bargaining: In service industry, Employees bargains with the
company on terms and conditions of employment in service industry.
• Employee participation: Holiday inn need large number of employees for
providing better quality services to their end users.

Continue..
• Culture: It plays a important role in keeping good relations with
employees. Each company has their own unique values and culture for
smooth functioning in treating their employees.
• Structure: Hierarchy structure is followed by Holiday inn in which
instructions and guidelines to follow are given to workers without
involving in the decision making process.
• Grievances and disciplinary procedures: HR manager of Holiday inn
must create a effective team for providing quick solutions to the issues of
employees.

How employment law affects the management of
human resources in Holiday inn
• Employment laws refers to the rules and regulations which monitors the
relation among workers and employer. Various employment laws which should
be followed by Holiday inn are given below:
• Employment Relations Act: These regulations controls the employment
relations. It provides a systematic structure for organisations to bargain into
corporate agreements.