HND Hospitality: Human Resource Management at Holiday Inn Report

This report provides a comprehensive analysis of Human Resource Management (HRM) within the context of Holiday Inn, a part of the Intercontinental Hotel Group. The report begins with an introduction to HRM's essential role in the hospitality business, emphasizing its impact on customer service and organizational objectives. It outlines the core roles of HRM at Holiday Inn, including conflict management, training, and communication. The report details the purpose of HRM, focusing on employee satisfaction, engagement, empowerment, and development. It further examines Holiday Inn's HRM plans, including competitor analysis, needs assessment, and performance evaluation. The tools used, such as turnover analysis, replacement charts, and succession planning, are discussed. The report also covers Holiday Inn's strategies, focusing on evaluation, succession planning, and training. It then reviews the current employment status in the UK hospitality industry, including employment rate trends. Finally, the report explores relevant UK employment laws affecting Holiday Inn's HRM practices, such as the Employment Rights Act and the Equality Act. The conclusion reiterates the importance of HRM in the hospitality sector, summarizing key aspects like training, recruitment, and employee relations. The report includes references to support the findings.

Human Resource Management
for Hospitality Industry
Holidays Inn (A part of Intercontinental Hotel Group)

Table of Contents
 Introduction
 Role and purpose of HRM in Holiday Inn
 HRM Plan in Holiday Inn
 Tools of HRM in Holiday Inn
 Strategies of Holiday Inn
 Current Employment Status of Hospitality Industry in United
Kingdom
 Employment Laws Affecting Holiday Inn
 Conclusion
 References

Introduction
 Human Resource Management is considered as an essential elements of
hospitality business. The hospitality business mainly deals in customer
service and human resource has a prominent deal in the accomplishment
of organizational objectives.
 The human resource management in Holiday Inn apply these tools and
techniques of HRM for the improvement in employee engagement and
empowerment. These tools and techniques applied by the hotel will
ultimately lead to the achievement of basic objective of the organization.

Role of HRM in Holiday Inn
 The basic role of Human Resource Management in Holiday Inn are as
follows;
 manage the conflicts of the employees
 organizing developments training sessions
 creation of effective communication skills
 leadership among the employees
 management of workplace etc.

Purpose of HRM in Holiday Inn
 The main purpose of the Human Resource Management in Holiday Inn
are listed below;
 To work for the satisfaction of the customers.
 employee engagement
 Employee empowerment and
 training the development session on regular intervals.
 increasing morale of the employees

HRM Plans of Holiday Inn
 The following are some of future Human Resource Management Plans of
the Organization;
 Focus on the strategies of the competitors on HRM
 Analysis of the current needs of HRM
 Evaluation of the performance of HRM team in the past
 More focused strategies in relation to achievement of ultimate goal of
Holiday Inn
 Planning the costs and expenses of HRM needs in Holiday Inn

Tools of HRM in Holiday Inn
The tools that are being used in Holiday Inn are as follows;
Turnover Analysis: This analysis refers to the analysis of past
turnover of the organization in terms of employee performance
which will help to understand the future needs to HRM considering
the trends of the organization.
Replacement Charts: these are automatically generated charts which
used to identify to the most suitable employees for the promotion.
This tool is generally used for recruitment and selection process.
Succession Planning: This is similar to replacement chart. However,
in this the identification of existing employees are done for the
future vacancies of the organization not present.

Strategies of Holiday Inn
 For the future empowerment of Human Resource in Holiday Inn, the hotel
is following below mentioned strategies;
 Evaluation of Turnover
 Evaluation of past performance of the employees
 Focusing on Succession Planning
 Organizing Training and Development Program in Regular Intervals

Current Employment Status in Hospitality
United Kingdom
 According to the official data is United Kingdom, the employment
rate in Hospitality has been reduced since the year 2009.
 As per the published figures of ONS, the average number of
employees working in the food and accommodation sectors since
June 2018 was reduced to 18,000 as compared to the previous year.
 At the end of June 2017, the number of people employed in
hospitality was over 1.75 million. However a reduction in 1% was
seen in the following year which was reduced to 1.77 million at the
end of June 2018.

Employment Laws Affecting HRM of Holiday
Inn
 The laws of employment which can affects the and human Resource
Management of Holiday Inn in United Kingdom are as follows;
 The Employment Rights Act, 1996
 Health & Safety at work Act, 1974
 Rehabilitation of Offenders Act, 1974
 The Equality Act, 2010

Conclusion
 With the above discussion and explanation, it can be concluded that
Human Resource Management acts as an integral part in a hospitality
business for its long term growth and success. The various measures of
human resource management has been taken by the management of
Holiday Inn Hotels which includes development and training sessions as
well as reward programs. The main aspect of the aforesaid training session
includes education, development, recruitment, succession planning,
employment relation etc.

References
 Applications, J. (2011). Holiday Inn & Express Interview Questions &
Tips .
 Bako, Y. A. (2017, March). Recruitment And Selection Procedures And
Their Relative Effectiveness On Employees' Performance .
 Çakar, K. (2018, January). Employee Recruitment And Selection Process
Within Hotel Establishments: A Comparative Case Stud .
 Group, I. H. (2018). Celebrating difference .
 Resorts, I. H. (2018). Application for Recruitment .

Notes
 Like any other industry, human resource department of hospitality
industry also focus on the achievement of ultimate aim of the hotels and
restaurant with the implementation of various tools and techniques of the
business. The manpower of the hotel Holiday Inn offers various human
resource management programs which can be discussed elaborately in the
upcoming slides.
 The Human Resource Management of the organization helps the managers
to have an idea regarding the performance of the organizational goal and
aim. Apart from that the basic is to increase the efficiency and productivity
of the employees of Holiday Inn.

Notes
 The aforesaid legislation have been implemented in the united Kingdom
so that the employees of the any organization can perform their respective
jobs safely. The provisions of this act will be applicable to all the
employees of the organization of Holiday Inn. These acts generally
concentrates on the safety measures, rights of the employees and treatment
of the employees at work place which will affects the human resource
management of Holiday Inn.

Thank You