HND Hospitality: Human Resource Management at Holiday Inn Report
VerifiedAdded on 2023/02/02
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Report
AI Summary
This report provides a comprehensive analysis of Human Resource Management (HRM) within the context of Holiday Inn, a part of the Intercontinental Hotel Group. The report begins with an introduction to HRM's essential role in the hospitality business, emphasizing its impact on customer service and organizational objectives. It outlines the core roles of HRM at Holiday Inn, including conflict management, training, and communication. The report details the purpose of HRM, focusing on employee satisfaction, engagement, empowerment, and development. It further examines Holiday Inn's HRM plans, including competitor analysis, needs assessment, and performance evaluation. The tools used, such as turnover analysis, replacement charts, and succession planning, are discussed. The report also covers Holiday Inn's strategies, focusing on evaluation, succession planning, and training. It then reviews the current employment status in the UK hospitality industry, including employment rate trends. Finally, the report explores relevant UK employment laws affecting Holiday Inn's HRM practices, such as the Employment Rights Act and the Equality Act. The conclusion reiterates the importance of HRM in the hospitality sector, summarizing key aspects like training, recruitment, and employee relations. The report includes references to support the findings.
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