Institute of Business Administration BUS551 HRM Assignment Report

This report is a comprehensive analysis of Human Resource Management principles, focusing on the development of effective training plans within a company. It explores various objectives of these plans, including enhancing employee skills in the life science sector, improving consumer satisfaction, and providing quality healthcare services, particularly in the context of Singapore's healthcare landscape. The report details specific training strategies, such as providing corporate trainers, online video tutorials, and simulations, to achieve these objectives. It also highlights the importance of understanding consumer requirements, utilizing appropriate tools, and fostering employee motivation through surveys, brainstorming, and team-building activities. Furthermore, the report examines the significance of safety, leadership styles, and empathy within the healthcare sector, emphasizing the role of training in improving patient care and overall service quality. The report also includes a detailed format section with marks allocation and marking scheme for the assignment.

INSTITUTE OF BUSINESS ADMINISTRATION
ACADEMIC YEAR 201X
BUS551 HUMAN RESOURCE MANAGEMENT
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Assignment overall marks: / 100 Marks
BUS551 Human Resource Management

ACADEMIC YEAR 201X
BUS551 HUMAN RESOURCE
MANAGEMENT MARKING
SCHEME FOR ASSIGNMENT
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BUS551 Human Resource Management
Section Assessment Criteria Marks
Allocation
Marks
Given
A  Question1
 Question2
 Question3
 Question4
20Marks
20Marks
20Marks
20Marks
B Format (please refer below) 20 Marks
TOTAL 100 Marks

Table of Contents
Question 1.................................................................................................................................1
Question 2.................................................................................................................................4
Question 3.................................................................................................................................7
Question 4.................................................................................................................................8
References..............................................................................................................................11
BUS551 Human Resource Management

Question 1
There are various objectives that be emphasized in the training plan of the company. These
are as follows:
Increasing the skills of the employees of their life science sector
The main objective of the training is to enhance the skills of the employees in the
life science sector (Madrigal et al. 2020). The company can distribute a detailed
training programme for its employees so that the employees will get some prior
information regarding the training. The company should provide an efficient
corporate trainer who has a sound knowledge regarding the manufacturing of
biomedical devices, processing of healthy foods, pharmaceuticals and many others.
The corporate trainer will demonstrate the latest techniques for the production of
biomedical devices (Menon 2020). The corporate trainer should explain some
major points regarding the current strategies used for the pharmaceuticals,
biomedical technologies, environmental and many others. The instructor will
provide some online video tutorials regarding various strategies in the life science
sector. It will be very efficient as well as a popular procedure in the current
scenario (Morakanyane et al. 2020).
In this training, the instructor will elaborate on the procedure of the
commercialization of various products related to the life science sector of the
company. It will help the staff to launch those products in the market. The trainer
or instructor will highlight how to deal with the targets of the staff in the life
science sector of the company. It will help the company to reach its target.
Instructor of the company will provide some motivation to the staffs so that they
can give more production to the company.
In this training, the instructor will provide the some latest techniques to provide
quality medical gadgets for the consumers. In this training, the staffs will learn
how to implement the time critical programs as well as procedures for
implementing the worldwide regulatory frameworks. It is one of the most
important objectives of this training programme. In this training, the instructor will
provide an idea regarding the innovative as well as cost-effective procedures for
medicines. In this training, the staff will able to learn regarding the enhancement of
the pharmaceutical and other life science sectors of the company.
The trainer or the instructor must provide a clear target of the life science sector
of the company. It can be done with the help of frequent communication with the
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staff. If the staffs are able to give a clear idea regarding the target of the company
then it is clear that they are aware of the goals of the company and how to achieve
those targets. The trainer should motivate the staff to perform well so that they can
reach the target properly (Owolabi et al. 2020). In the training, the company should
teach them how to take necessary decisions regarding the various assignments
related to the life science sector of the company for gaining success. Another
objective of this training is to design the products according to the requirements of
the potential consumers (Pant 2020).
In the current scenario, the requirements of the consumers are changing in a
continuous manner. The life science sector is also changing in a continuous
manner. For that reason, the company is changing its strategy for giving quality
products to its potential consumers. The objective of this training will be providing
sufficient knowledge regarding the changing requirements of the consumers and
the latest technologies for designing the products.
Another objective of this training will be to provide sufficient knowledge
regarding various tools for designing the products. User manuals will be provided
to the staff so that they can easily operate those tools. The trainer will provide an
online video tutorials regarding those tools. These video tutorials will be very
beneficial for the staff for self-learning purposes (Papadakis et al. 2020).
Improvement of consumer satisfaction
It is another important objective of training. Consumer satisfaction is very
important for any corporate as well as SME companies in this globe. The trainer
should try his or her level best to improve the morale of the staff. Praising is the most
efficient procedure to do this type of activity. The most important point regarding the
praising is that it is very efficient as well as it is very easy to perform (Rylkova and
Sebestova 2020). If the trainer is able to highlight his or her appreciation regarding
this matter then it will be very easy to motivate the staff to provide the best customer
satisfaction services. For motivating the consumer service team of the company, the
instructor should know some particular points by which the staff can be motivated.
One of the most important procedures to do this is to perform a survey of the
employees. Otherwise, the instructor can adapt some brainstorming activities with the
consumer support team of the company (Saripah et al. 2020). It helps the employees
to perform communication in a casual environment.
Corporate events and team building activities are the most important part of this
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type of training (Silva and Fontana 2020). It helps to enhance the morale of the
employee. For this, the instructor of the training can arrange some smart investment.
It helps to increase the collaboration of the employees as well as self-awareness. It
also helps the company to increase the Return-on-Investment. It helps the staff to get
involved in their day-to-day assignments.
Providing quality healthcare services
The healthcare sector in Singapore is a growing area because of its aging
population. So it is another important objective of this training. In this part of the
training, the main focus will be on the improvement of various techniques of audit as
well as plan. In this part of the training, some online course materials, as well as
videos, will be provided (Suarez and Sabatés 2020). Adhoc training will help them to
provide quality healthcare services. With the help of this training, the care services of
the health personnel of this company are improved. This part of the training is totally
focused on the practical as well as work-based activities (Suryaman, Ahmad and Noor
2020). With the help of this training, the healthcare workers of the company can
provide quality healthcare services to the people of Singapore, which leads to an
increase in the popularity of the company in the healthcare sector. With the help of
this training, the company tries to improve the attitude and behavior of the healthcare
workers as well as managers (Tsoy and Staples 2020). With the help of this training,
the managers of the healthcare sector of the company can perform the clinical audit in
an efficient manner. They can also able to manage the patient records, targets,
national service frameworks and many others. It helps the healthcare professional to
learn and implement new skills for the healthcare sector. Safety is a major concern in
the healthcare sector of Singapore (Wang, Zhao and Ding 2020). With the help of this
training, healthcare workers are getting a huge amount of knowledge regarding safety.
With the help of this training, the healthcare professionals of this company are able to
learn various patient safety techniques. It helps them to provide quality healthcare to
the common people of Singapore (Wang, Fei and Pan 2020). With the help of this
training, the nurses of the healthcare sector of this company gain sufficient knowledge
regarding various types of simulation which helps them provide efficient nursing
services to the aging citizen of Singapore. There are different types of simulation in
the area of nursing services. These are- PC based simulation, virtual patients, human
patient simulator and integrated models (Wisnuwardhana et al. 2020). These help to
provide safe as well as efficient care to the patients. This part of the training helps the
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nurses of the company to provide safe as well as quality healthcare services. It helps
the nurses to provide solutions to some real-life clinical problems. It also helps the
nurses to become more proficient with the quality of the services of the nurses (Xu
2020). It helps to resolve the issues related to patient safety and ethical concerns. It
also helps the nurse to gain many real-life experiences regarding the patient care of
the company. Simulation-based training helps the nurses to learn many skills from
their mistakes (Yuan and Liao 2020). It helps the nurses to provide various care of
patient care. With the help of this training, healthcare professionals are able to learn
various leadership styles that are necessary for quality healthcare services. There are
many leadership styles for healthcare and nursing services. These are Democratic,
Transformational, Affiliative, Coaching and many others (Yusuf et al. 2020). With the
help of this training, healthcare workers are able to learn which leadership style is
appropriate based on the situation. These help the healthcare workers to gain a
sufficient amount of knowledge in various leadership styles. Empathy and sympathy
are very important in the healthcare sector. With the help of this training, the doctors,
nurses and other healthcare service providers gain sufficient knowledge regarding
empathy and sympathy (Zhang et al. 2020). It helps them to improve the services of
the healthcare services of the company.
Question 2
 Increasing skills of the employees in the life science sector of the company
The skills of the employees are very important within the company premises. It
helps the employees to work in an efficient manner so that they can enhance the
production of the company. Training related to the life science sector helps staff to
improve the performance of the company for the designing of the medical gadgets as
well as many strategies involved in the pharmaceutical services. This training
program will help provide customized medical gadgets and other services to their
potential consumers (Zhang, Li and Sun 2020). This training will help staff to perform
commercialization of their manufactured products' bio-medical and other products.
The commercialization of the products is very important to enhance the business of
the company. It will also help the company to enhance its reputation in the area of life
science sector of the company. With the help of this training, the staff will be able to
know various tools that will be used by the company to design many products of
biomedical, pharmaceutical and other sectors of the company.
This training program will help all the staffs give a clear target to all the staff of
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the life science sector of the company. It will help the company to earn revenue from
the market (Zhang et al. 2020). With the help of this training program, efficient as
well as cost-effective medical gadgets will be developed by the staff of the company
so that they will be to attract potential consumers. With the help of this training
program, staff will learn the time-critical programs for implementing the world-wide
regulatory frameworks for the life science sector of the company. This training helps
the staff to enhance the production of the company in the life science sector. With the
help of this training, the staffs become very efficient in their field of work. For that
reason, it will reduce the employee turnover rate and enhance the potential market
share (Yusuf et al. 2020). With the help of this training, staff will be able to
implement some innovative ideas for the implementation of medical gadgets and
other areas in the life science sector of the company (Yuan and Liao 2020). With the
help of those techniques, the company will launch some innovative products to the
market for their potential consumers. It will enhance the reputation of the company. It
will provide an opportunity for the company to attract many consumers to purchase its
products. The online videos will help the staffs of the company to provide the self-
learning strategy and it will save the valuable time of the staffs
Provided user manuals will help the staff to gain enough knowledge regarding the
various tools related to the life science sector of the company (Wisnuwardhana et al.
2020). It will help the staff to operate those tools very easily. As a result of that, the
production of the company will be increased in an exponential manner.
 Improvement of consumer satisfaction
With the help of this training, the staff of the company will be able to provide
quality services to the consumers in the life science sector of the company (Wang, Fei
and Pan 2020). So, it helps to improve the consumer satisfaction of the company. It
will help the company to gain more amounts of consumers so that they can increase
the revenue of the company. This training will help the staff of the company to
increase the lifetime value of the consumer. A satisfied consumer can contribute
fourteen times more revenue than some dissatisfied consumers. Consumer lifetime
value is very important in any business. If the company will enhance the Consumer
Life Time Value then it will be easier for the company to increase the marketing
dollar in the bio-medical and other sectors of the company (Wang, Zhao and Ding
2020). With the help of this training, the company will able to enhance the Consumer
Satisfaction Value which leads to higher consumer satisfaction for the company. For
BUS551 Human Resource Management Page | 5

providing the consumer's satisfaction, they handle the complaint of the consumer very
efficiently (Tsoy and Staples 2020). With the help of this training, the staff of the
company will gain sufficient knowledge regarding the handling of consumer
grievances for the healthcare sector. With the help of this training, the staff will be
able to learn regarding the procedure of reducing the waiting time for the company
(Suryaman, Ahmad and Noor 2020). With the help of this training, the staff will be
able to gain some knowledge regarding the multichannel support in their healthcare
services. In this training, the staff of this company will be able to gain lots of
knowledge regarding the procedure of efficient communication with their potential
consumers (Suarez and Sabatés 2020). In this training, staff will be able to learn
various tools for providing quality services to their potential consumers. It is very
important to improve consumer satisfaction
 . Implementation of quality healthcare services
Quality healthcare is very important for sustaining in the healthcare industry. That
is why training for providing quality healthcare is very important for this company. In
the current scenario, the audit plan in health care is very important for a quality audits
of different services provided by the hospital. With the help of this training, the
healthcare professionals of this company will be able to perform the clinical audit
very efficiently (Islam et al. 2020). With the help of this audit, doctors and other
healthcare professionals will be able to perform quality audits of different aspects of
their services. It gives patients confidence regarding the quality services of the
healthcare services of the company. It increases the popularity of the company in the
healthcare sector. It helps to improve the various clinical practice which leads to
better results in patient care. The clinical audit also helps the hospital authority to give
efficient peer review as well as feedback. It will help them to maintain confidence in
their capabilities in the healthcare profession. With the help of the clinical audit, the
hospital can perform clinical governance in an efficient manner. With the help of this
clinical audit training, the healthcare workers of the company will able to do clinical
governance with the help of the modern practice of healthcare services. With the help
of a clinical audit program, it will be possible for the healthcare workers to detect the
main problems that occurred within the hospital authority. This type of audit helps to
increase the efficiency of the healthcare services of the company.
It is very important to maintain the healthcare sector of the company to maintain
patient records. Providing quality care services by nurses is also an important factor in
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the healthcare industry. In this part of the training, the care services are totally based
on practical work-based activities. It will help the nurses and other healthcare workers
of the company to provide quality healthcare services.
Question 3
There are various success factors of the company. These are as follows:
 Providing an efficient business process
The company provides the best solution in the semiconductor industry
(Morakanyane et al. 2020). The Chief Executive Officer of the company Alvin Lim
says that it helps to provide the company some good worth. He also says that the
company is able to provide the best brand because of this business procedure.
Consumers are interested to deal with this company. He also says that they are the
only company that provides this (Menon 2020). It improves the finance of the
company. Because of its efficient business process, Avi-Tech Company gave double
revenue in the financial year 07. In that year, the profit of the company was 75% to
S$15.5 million. From 2004 to 2007, the company received some compounded annual
growth. The rate was thirty-five percent from 2004 to 2007 (Madrigal et al. 2020).
The CEO of the company Mr. Alvin Lim says that the employee turnover rate is also
reduced with the help of their efficient business process.
 Increasing the efficiency of the company
The company improves their efficiency in their business. It helps the consumer to
save the cost of the consumer (López et al. 2020). The CEO mentions that it is
possible because of staff training and development. The annual expenditure of the
training of the company is 4.8% of its payroll and the training hours will be forty-six
hours per employee. Because of their successful business process, it is easier for the
company to keep the consumers with them. Avi-Tech achieved a one hundred percent
consumer retention rate (Lanki and Tuomala 2020). At the time of the slowdown of
the company, the Chief Executive Officer of the Avi-Tech is quite confident about
their success because of their efficient business procedure. He also mentions that they
are moved to the healthcare sector but there is a problem of the aging (Hilčíková et al.
2020). But they are very confident regarding the success of the company.
 Providing quality services
Staffs of the company provide quality services to their client. It helped the
company to achieve the Singapore Quality Award in 2008 (Kandemir 2020). The
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Chief Executive Officer of the company mentions that the company receives this
award because of the dedication, hard work, and commitment of the staff. He also
mentions that it helps the company to achieve the previous excellence (Gunawardana
2020). It also helps the company to give a continuous improvement of the company.
This award is the most important award that is conferred to the company (Islam et al.
2020). The Avi-Tech company provides outstanding performance in the area of
management capability. That is why it perform exceptionally well and provides an
outstanding result.
Question 4
Success factor Rank Justification
Providing an efficient
business process
3 The company provides the best
solution in the semiconductor
industry (Brown and Davis
2020). The Chief Executive
Officer of the company Alvin
Lim says that it helps to
provide the company some
good worth. He also says that
the company is able to provide
the best brand because of this
business procedure. Consumers
are interested to deal with this
company (Gholamian et al.
2020). He also says that they
are the only company that
provides this. It improves the
finance of the company.
Because of its efficient
business process, Avi-Tech
Company gave double revenue
in the financial year 07. In that
year, the profit of the company
was 75% to S$15.5 million.
BUS551 Human Resource Management Page | 8

From 2004 to 2007, the
company received some
compounded annual growth
(Ahmed 2020). The rate was
thirty-five percent from 2004
to 2007. The CEO of the
company Mr. Alvin Lim says
that the employee turnover rate
is also reduced with the help of
their efficient business process.
Increasing the efficiency of
the company
2 It places at the second position
because this factor helps the
consumer to reduce their cost
(Gunawardana 2020). It is
possible because of the training
and development provided by
the company. Because of this
factor, the company receives a
one hundred percent retention
rate of the consumer
(Gholamian et al. 2020). It
helps the company to keep the
consumers with them. Because
of this factor, the CEO of the
Avi-Tech Company is quite
confident about his success
(Brown and Davis 2020).
Because of this factor, the Avi-
Tech company is very much
satisfied with the success of
them in the healthcare sector.
Providing quality services 1 It places in the first position
because this factor helps the
company to achieve the
BUS551 Human Resource Management Page | 9

Singapore Quality Award
(Ahmed 2020). It is very
important as well as a
prestigious award for the
company. This factor helps the
company to achieve the highest
level of excellence (Hilčíková
et al. 2020). It provides the
motivation of the company for
continuing our journey for
surpassing the previous
benchmark. It will increase the
popularity of the company and
it will help to increase the
revenue.
Figure 1: Table for rank and justification of the success factor of
the company
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