Human Resource Management for Service Industry: BTEC Report Analysis

This report delves into the realm of Human Resource Management within the service industry, using the Dukes Hotel as a case study. It meticulously examines the contribution of training and development activities to the effective operation of the hotel, highlighting key areas such as personal productivity, organizational culture, profitability, teamwork, health and safety, and employee morale. The report addresses major issues faced by the hotel, including a lack of diversity and ineffective operations, and proposes training and development programs to mitigate these challenges. It explores the benefits of these programs, such as improved employee skills, enhanced teamwork, and adherence to health and safety standards. The report emphasizes the importance of role-playing and workshops in fostering a positive work environment and the development of essential skills. The report also includes a brief introduction to the importance of diversity and equal opportunities within the workplace and how these contribute to the competitive advantage of the company.

Human Resource Management for
service industry
4.1 Contribution of training and development activities to the effective
operations

Dukes Hotel two-day training Program
Introduction
 Training can be used to develop skills set in
the employees
 Training and development can be helpful in
various aspects of the business such as:
 Personal development
 Health and safety
 Organizational culture
 Productivity
 Efficiency

Major issues in Dukes Hotel
 Lack of diversity
 Lack of equal opportunity
 No team work
 Improper disciplinary procedures
 Ineffective operations

Contribution of training and
development activities
 Personal Productivity
 Culture
 Profitability
 Team work
 Health and safety
 Organizational quality
 Morale and attitude of employees
 Role playing and workshops

Personal Productivity
 Dukes Hotel can use training and
development programs for improving the skills
and knowledge of the employees.
 Better growth opportunities
 Increase in personal productivity

Culture
 Create a positive culture in the hotel
 Environment of growth, value development
and diversity.
 Establishment of learning cultures
 Better coordination.
 Team activities and sharing of tasks can be
used for this.

Profitability
Employee skills development will help in:
 Reduction of wastage
 Better efficiency
 Increased productivity
 Implementation of low cost strategy
 Supervision and technical training can be
used.

Team work
 Development of team work is important.
 Team based activities
 Sharing of tasks
 Bette communication
 Role playing activities

Health and safety
 Presentation for health and safety rules
 Communication about the policies of Dukes
Hotel.
 Determining the roles and responsibilities of
each employees.
 Recording of unexpected events
 Workshops can be organized for this task.

Organizational quality
 Maintaining the same level of customer
services.
 Setting standards and benchmarks
 Quality of work life to be provided to the
employees.

Morale and attitude of employees
Training and workshops so as to :
 Build employee motivation
 Leadership skills
 Loyalty
 Positive attitude
 Empathy
 Cooperation and coordination.

Role playing and workshops
It can used to educate staff members about:
 Importance of diversity
 Diversity will provide competitive advantage
to the company.
 Better chances to grow and learn new skills.
 Equal opportunities
 Positive working environment
 No favorism