Human Resource Management Report: Workforce Planning & Resourcing

This report delves into the core functions of Human Resource Management (HRM), focusing on workforce planning, recruitment, and employee relations. It examines the purpose and functions of HRM, including recruitment, selection, training, and performance appraisal. The report analyzes the strengths and weaknesses of different recruitment and selection approaches, with specific examples from Chocola Fantastica. It also explores the benefits of various HRM practices for both employers and employees, as well as their impact on organizational profit and productivity. Furthermore, the report covers the importance of employee relations and key elements of employment legislation, including their influence on HRM decision-making. The application of HRM practices in a work-related context is also discussed, with a focus on person specifications and advertising methods. The report concludes with recommendations for improving selection processes and overall HRM effectiveness, providing a detailed overview of the subject matter.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Purpose & Functions of HRM, applicable to workforce planning & resourcing an
organisation............................................................................................................................1
P2 Strength & weakness of different approaches to recruitment & selection.......................3
TASK 2............................................................................................................................................4
P3 Benefits of different HRM practices with in an organisation for both employers &
employees...............................................................................................................................4
P4 Effectiveness of different HRM practices in terms of raising organisational profit &
productivity.............................................................................................................................7
P5 Importance of employee relation in respect to influencing HRM decision making.........8
P6 Key elements of employment legislation and its impact on HRM decision making........9
TASK 2............................................................................................................................................9
P7 Application of HRM practices in work related context with specific example................9
(a). Person specification for the role.......................................................................................9
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Human resource management is the process of recruiting, hiring, selecting employees. It
helps business to attain their competitive advantages in an effective manner (Anderson, 2013).
Along with that, it is mainly concerned with the people management in company which
concentrates on the various systems and policies. Recruitment, selection, training and
development process, performance appraisal and rewards management like benefits or pay
systems are provided to employees by HR department. The main purpose of HR is to ensure that
the company is able to achieve success at higher level. This assignment is divided in 2 parts
wherein 1st is based on Chocola Fantastica which is one of the best rapidly growing organisation
and situated in South Wales. with that it deals with tailor-made chocolates within the UK. 2 nd is
Microsoft which is famous organisation and provide computer software, computers etc.
moreover, discussion will be based on purpose or functions of HRM analyse by strength or
weakness of several approaches to recruitment or selection. After this, key elements of HRM
with internal or external factors influencing decision making process will get covered. At last,
human resource practices in work related context will get discussed.
TASK 1
P1 Purpose & Functions of HRM, applicable to workforce planning & resourcing an
organisation.
Human resource management is generally used to analyse both people who are working
in the company and department who has responsibility for managing overall resources in relation
with employees. Along with that HRM is the combination of different aspects such as selecting,
hiring and recruiting for an effective job profile within the industry. According to the present
scenario every organisation has different kinds of job vacancies and job role for aspirants. So that
people can get effective job opportunities as per their choice. In relation with Chocola Fantastica
they are properly using HR policies or systems to gain competitive advantages (Armstrong and
Taylor, 2014). Employees are also able to give their better performance in such activities which
is run by this respective organisation for betterment of future. Apart from this there are lots of
purpose, function and importance of company in regards with HRM, those are mentioned in
beneath:
1

Purpose of HRM:
The main purpose of HRM is to conduct training and development programmes for
employees in order to maximise their overall working performance appropriately. By conducting
these sort of programmes an organisation can achieve their desired goals.
Functions of HRM:
Recruitment and Selection: The scope of these functions are very wide and it generally
consist different kinds of operations and resources which considered as the most essential assets
of an organisation. Along with this, it makes better impact on the total revenue growth and profit
margins of a company. Therefore, it is very important function for restructuring the organisation
and recruiting or selecting knowledgeable candidates who increases the overall firm's
productivity. Apart from that, main purpose of this function is to recruit candidates and manage
employees to fulfil the hiring needs into the organisation.
Training and Development: It is one of the better key of HR functions. At current
scenario most of the organisations are look at training and development programmes as an
integral part of HR development activities. Whereas, training is the change in attitude,
knowledge or skills of a person. Along with that, development creates the job opportunities for
people. Therefore, this is more essential to increase employees knowledge or skills for their
future growth. The purpose of this function is to make good knowledge with better position of
employees within the organisation.
Performance Appraisal: It refers to the continue process of review of an employee's job
performance and effective contribution to an organisation. Along with that it determines the
employee's skills, knowledge, growth and achievements. Purpose of this function of HRM is to
give effective feedback from the working performance of employees and increase their bonuses
effectively. Therefore, it is much essential for employees as it helps them to gain better position
in the working place also they make firms productive.
Current problems of Chocola Fantastica:
At present scenario, firm is going through certain problems, they have been specified
below:
Low engagement of employees: Within the Chocola Fantastica, employees are not
interested in their work and they always disconnected from their mission or vision towards the
2

organisational goals. Apart from this, employees always find silly reason to skip their work
which develops the low engagement of employees. Therefore, manager of respective firm is
required to have loyal work force in order to make organisation productive and effective (Bratton
and Gold, 2017).
High employee turnover ratio: In context with Chocola Fantastica, this problem
minimises the overall performance of employees and increased cost as well. Therefore,
employees have lack of knowledge in relation with their work and not able to achieve
organisational goals. Therefore, manager of this respective company needs to make better plan in
order to reduce all these issues for the better future.
Scope of HRM- Scope of HRM covers employee welfare aspect, industrial relation and
personnel management aspect. Whereas, welfare aspect of employees is focuses on providing
safety, health and medical care, welfare & social safety services to the workers of an
organisation. Personnel’s management feature of human resource management focuses on
personal growth or development by giving training, appraisal, incentives & wages, recruitment &
selection which individually contributes to achievement of organisational objective.
Current Problems: The issues that Chocolate Presence is facing is that in their organisation
the employee’s turnover rate is increased and they are getting negative commends from their
clients regarding their bad quality. Along with this, the selection criteria for choosing the
workers by Chocolate Presence is not appropriate or fair.
Future Plans: Chocolate Presence can design to compile the outputs of assessment test as
well as interviews also to shortlist the appliers. Also, they can arrange a structured or systematic
interview instead of informal interview. Along with this, company can also give regular training
programs to their new and present workers to enhance the product's quality they produced.
P2 Strength & weakness of different approaches to recruitment & selection
Within the Chocola Fantastica they have been adopted different kinds of interview
methods like aptitude test and informal interview in which their criteria for passing is 50% marks
for the selection process. Along with that, they have been asked different questions from
candidate's as per desired profile. Therefore, this process have various strength or weaknesses,
those are mentioned below:
Strengths:
3

By conducting aptitude test interviewer can get to know about candidate's talents,
strength as well as their limitations. Along with they can easily communicate with individual and
able to know their overall knowledgeable skills.
Weaknesses:
Aptitude and English test will only provide information related with analytical and
communication skills. It will not depict whether person is technically sound with respect to
specific job role.
Apart from that, there are some chances when interviewer can forget to ask important
questions to the candidates so that it will impact negatively on firm. Therefore, HR manager is
needed to have unique strategies to gain competitive advantages in an effective manner.
(c). Two actual alteration that could be made by Chocola Fantastica for enhancing selection
process.
In context with Chocola Fantastica, they are focusing on various problems and their
selection process as well. In order to make it better they opt different kinds of steps for resolving
each and every issues in an organisation, there are some steps of selection process, those are
given below:
 Main problem is that HR manager of this respective company selecting or hiring
candidates in which individuals can face any issues like miscommunication etc. during
the time of conducting informal interview. Therefore, manager required to have formal
interviews as compare to the informal interview. So manager needs to choose appropriate
process for selection process by focusing on their candidate's capabilities.
 For making better selection process they should use communication assessment and
aptitude test by which they can make their interview process easily. Along with that all
these interview process should be based on desired job profile according to candidates.
By having this kind of selection process Chocola Fantastica can hire knowledgeable
candidates for desired job role.
4

TASK 2
P3 Benefits of different HRM practices with in an organisation for both employers & employees.
HRM practices benefits both the employers & employees of Lloyd Bank in the following
ways-
Flexible working: Microsoft is trying to inbuilt a n effective culture of belongings wherein they
would provide the flexibility option in the workplace to their workers. Microsoft apply a practice
of giving a flexible work timing for their all workers. This type of policy enables the workers to
work as per their own convenience by releasing them to apply the rigid timings. Company gives
laptops to their workers which supports them to work distantly as they can proceeds work from
home as and when emergency arises.
Training: It is another main type of HRM practice which will helps Microsoft to train
their employees. For this, company use on-the-job and off-the-job training which is beneficial for
the success and growth of an organisation. Training is important for the employees of Microsoft
to increase their knowledge and achieve increase profitability and productivity easily. By
training, company can increase their effectiveness and productivity within given time duration.
Microsoft is an American multinational organisation which was formed in the year of
1975 and headquartered in Redmond, Washington. It is a service provider of various kinds of
computer software, electronic items and personal computer etc. By having lots of work the
company employees can easily increase their overall skills, knowledge and abilities. Along with
that respective firm always trust on their employees and share various techniques with them to
gain competitive advantages in a perfect manner. Mission and vision of this brand based on the
bringing new strategies and provide graduate internship training programmes for betterment of
future. Some benefits for employees and organisation from such internship schemes, are listed
below:
Benefits to Employees
 Through attending internship programmes from Microsoft, people can get good
experience which is helpful for them to enhance their overall knowledge and skills or
create professional activities in their resume.
5

 Some times if new graduate candidate is able to give their better performance than he/she
able to gain future opportunities appropriately. From the internship programme
employees can get stipend and able to improve their financial conditions as well.
 By attending different kinds of internship or graduate programmes from this respective
company individual are able to implements on innovative ideas in a several situations
which creates good opportunities for them. Therefore, these sort of internship
programmes are much beneficial for every individual.
Benefits to Microsoft
 By conducting various internship programmes and graduate trainings increase the brand
image in front of the other people and helps individual to learn new things. It also
improve the overall skills of people and reach their goals in an effective manner. Apart
from that, it develop the good culture at marketplace and make organization profitable or
productive.
 On the basis of this Microsoft can save lot of money as they pay low amount which is
known as stipend. Moreover, an organisation can maintain employees turnover or
retention effectively.
Flexible working arrangements are best option for both employees and employers. With
the help of this employees set their own beginning and finishing time within limits given by the
management system. For example: employers who provide flexible working arrangements for
employees in order to do work earlier and leave earlier on the other side, employees can take
long time to finish their work. In context with Microsoft, employees are getting flexible working
arrangements so that they can work with lot of energy and able to make their organisation
effective or productive. Along with that, there are some benefits from flexible working
arrangements for employees and employers, those are listed below:
Benefits to Employees
 Work from home is the biggest benefit or flexible working arrangement to employees
which is given by Microsoft. The firm believes that employees should be able to work
from home or internet cafes so that they can learn new ways to work for the organisation.
Therefore, it is the huge advantage for employees because they can work from anywhere.
6

 Next benefit for employees is that they can know their flexible working rights and able to
take lots of advantages from the Microsoft. Apart from this they can talk with different
people by using several techniques such as email chat, message chat, video chat and so
on. For completing this process they are not needed to stay in office. They can do their
work from anywhere and able to gain predetermined goals towards the organisation.
Benefits to Employers
 Within the flexible working schedule, employers are bale to control overall working
activity which enhance the employees engagements or morale into the organisation. It
will increase the employer's good image in front of them. By this employees can increase
firm's productivity or profitability and able to achieve targeted goals in an effective
manner. Therefore, it is beneficial for Microsoft to make effective benefits to employees.

 Another one benefit of flexible working hours for employers, it reduces the employee
turnover. With the help of this employees can easily contribute to make powerful form of
retention and enjoy their works efficiently. It maximises the overall performance of
company in order to gain competitive advantages in a perfect way (Morgeson, Brannick
and Levine, 2019).
P4 Effectiveness of different HRM practices in terms of raising organisational profit &
productivity.
In the competitive era, Microsoft is manually focusing on different aspects or techniques
by which they can make better use of their resources. For giving motivational tips to employees
this respective brand lead or guide them at higher level to achieve their target. For more
increment in the employees working capacity this firm applying few strategies or tools, those are
listed below:
Wellness and Safety: It is the best way to keep employee happy at workplace. On the
basis of this firm provided lots of health care and business programmes which all includes in
extra curricula activities which held by organisation to motivate their employees and
encouraging their confidence towards their work.
Training and development: This programme is very much helpful for company to
enhance working capacity of employees. According to this they can implements on new thoughts
or ideas to gain higher achievements. Therefore, Microsoft always ready to offer training and
7

development programmes to their employees in an effective manner. Together with it enhance
the overall opportunities for employees in the future and training sessions always successful for
employees to attain objectives or goals peacefully.
P5 Importance of employee relation in respect to influencing HRM decision making.
According to the Kevin Kruse, employee engagement is the affectional commitment in
which employee has target to achieve organisational goals. On the other hand, employee
engagement can be identified as enthusiasm in which employees have for their appropriate work.
From this employees can get higher level of motivation and able to increase their working
performance as well.
Employees and employer relationship always known as employee relation. If employees
or management system of Microsoft have effective relationship than they can achieve their goals
and able to increase effective communication skills in a perfect manner. Employees engagement
is very important for Microsoft as it improves the working quality of employees. When
employees will be motivated by their working performance than they can make their customer's
happy by giving them better goods and services. On the basis of this they will work honestly and
will not be able to leave organisation. Therefore, Microsoft required to engage their employees in
different organisational activities by which they can increase firm's productivity and profitability
both.
There are various approaches in context with Summit in order to increase engagement of
employees. Moreover, it will enhance the communication level between employees. There are
some issues and examples, those are given below:
Within the summit, Kathleen hogan (EVP of HR department of Microsoft) has designed
Microsoft. According to him, discussion started from culture transformation at working place in
which leaders applied new techniques to communicate with employees appropriately. Herein,
Microsoft has been adopted 2 various approaches to increase engagement of employees, given
below:
Yammer approach: According to this approach Microsoft have good level of
communication so that rumours and conflicts can be eliminated easily. Overall management
system of Microsoft will be communicate with their employees by using different social sites.
Apart from this Yammer is the 3rd part who offers bonded interface for communication, so that
other person can not be read messages which are mainly shared by employees.
8

Microsoft Stream: According to this approach, employees are able to communicate
with each other with the help of video chat and many more networking sites offered by
Microsoft. All these networking sites are offered to employees during the training time.
P6 Key elements of employment legislation and its impact on HRM decision making.
Employment legislation refers to the method of several rules and regulation which is
given by the government to protect employees who are working in the firm. For implements on
unique ideas employees gives their performance in a better way to grab future opportunities.
There are some acts for protection of employees, those are given below:
The equal pay act 1970: As per this law, employees of respective firms always achieve
effective wages without any issue in organisation (Mura and Horvath, 2015). Along with that
Microsoft also ensures that employees get equally pay which is based on their overall working
performance.
Data protection act 2018: In this employees have responsibilities to give better
performance within the company to get organisational objectives or target. Wherein, Microsoft
makes unique strategies for employees to protect by giving them fair equality.
TASK 2
P7 Application of HRM practices in work related context with specific example.
(a). Person specification for the role.
In relation with Chocola Fantastica HR manager trying to make effective and attractive
documents in order to find knowledgeable candidates for the specific job role in the company.
For this, individuals are needed to understand effective job roles as per their interest so that they
can easily grab future opportunities. Along with that, these sort of opportunities can be
segmented in the internal or external factor which directly impacts on people who are looking for
a job (Chelladurai and Kerwin, 2018). Therefore, person specification for particular job role,
which is specified below:
Person Specification
Post Receptionist
Department HR Department
9

Key It consist forms of applications which is needed as an evidence.
Dimensions Necessary Desired
Experience and
Qualification
The important qualification for
this respective post includes in
graduation and post graduation
from famous university. Along
with that the candidate should
have 1 year working
experience from the
receptionist job.
In this candidate's ideas are
based on their needs in order
to resolve any situation of
business. With this person
can easily understand overall
issues of business to reduce
negative factor from
company.
Knowledge and skills In order to solve
communication skills problems
individual should have unique
strategies to make organisation
effective.
Candidates have capability to
treat their overall guest in a
perfect manner. On the basis
of this they have their own
mind perception to gain
competitive advantages.
(b). Advantages and disadvantages of proper methods of advertisement jobs within the
company.
According to the representative organisation, they have adopted recruitment process of
internal staff which comes under the family or friends. Along with that they have also displayed
different vacancies on noticeboard which is represent on the entrance site. On the basis of this
employees or staff members can get better opportunities in future for increasing company
position at higher level. In context with Chocola Fantastica, they are looking candidates for the
receptionist job profile in an organisation. In order to recruit aspirants organisation wants some
quality in candidates like should be good communicator, should be graduate and should have
appropriate knowledge and skills. Apart from that they should have good experience in this
respective job profile. There are several benefits and limitations of this method, those are follow
as under:
10