This report provides an overview of Human Resource Management (HRM) practices within the service industry, focusing on a case study of Crowne Plaza Hotel. It details the importance of HRM in managing organizational activities, particularly in recruitment, performance management, and employee motivation. The report includes person specifications and job descriptions, outlining the essential criteria and qualifications for roles such as Marketing Manager. It also examines the selection processes used by Crowne Plaza Hotel and Hilton Hotel, highlighting the steps involved in identifying and hiring suitable candidates. Furthermore, the report discusses the contribution of training and development activities to effective operation, emphasizing the use of on-the-job and off-the-job training methods to enhance employee skills and performance. The conclusion underscores the significance of HRM in providing effective training and fostering strong relationships between employees and management to achieve organizational goals.