Human Resource Management for Service Industries: BA Report

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within British Airways (BA). It begins with an introduction to the role and purpose of HRM within the airline, emphasizing employee motivation, commitment, and development. The report then delves into HR planning, outlining a plan based on supply and demand analysis for a new flight agreement, and the process of identifying HR inventory, forecasting demand, and fulfilling requirements. The current state of employment relations in the airline industry is examined, focusing on factors like reconciliation, employee participation, and collective bargaining. Furthermore, the report explores how employment law affects HRM within BA, referencing specific acts and their implications. A detailed discussion on job descriptions and person specifications for cabin crew is provided, alongside a comparison of the selection processes of BA and Transport for London. Finally, the report assesses the contribution of training and development activities to the effective operations of BA, concluding with a summary of key findings and recommendations.