Human Resource Planning and Employment Relations in UK Hospitality

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HUMAN RESOURCE MANAGEMENT IN SERVICE SECTOR
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Executive Summary
The main indulgence of the study is to pacify the role and purpose of the human resource
management within the concerned organisation, The Britannia Hotel. In addition to this,
development and justification of HR plan has also been taken into consideration. The current
state of hospitality industry of UK in association to employment relations has also been taken
into consideration. Furthermore, employment law affecting the HR management of the company
has been considered. Moreover, job specification and persona specification has also been taken
into consideration.
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
1.1 Explain the importance of human resource management and analyse the role and purpose of
human resource management in your chosen company..................................................................3
1.2 Develop and justify a human resource plan based on the analysis of supply and demand for
your selected hospitality business....................................................................................................5
Task 2...............................................................................................................................................7
2.1 Investigate and assess the current state of employment relations within the service sector
perspective in the UK......................................................................................................................7
2.2 Identify and discuss how various employment laws affect the management of human
resources in the UK with a focus on the service sector using your chosen organisation (M1).......9
Task 3.............................................................................................................................................10
3.1 Identify a job title, preferably you are familiar with, from your chosen hospitality/tourism
establishment and discuss its job description and person specification (D1)................................10
3.2 Different service establishments may have different recruitment and selection process.
Compare the selection process of your selected hospitality business with a another service
business (M2, D2)..........................................................................................................................13
Task 4.............................................................................................................................................15
4.1 Examine the training and development function in your chosen company and assess the
contribution of training and development activities to the effective operations of the business
(M3, D3)........................................................................................................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18
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Introduction
Human resource management can be coined as an effective strategic approach towards the
enhancement of operations of an organisation. Human resource is crucially inclined towards
maintaining effective workforce planning, training and development, compensation and benefits
and policy formation within an organisation. The study effectively revolves around the HR
proceedings within The Britannia Hotel, Manchester, UK the chosen organisation. In response to
this, importance, role and purpose of HRM is discussed. Along with this, HR plan has been
prepared where the objectives to be achieved, implementation and timeframe has been
underpinned. Furthermore, it has also been taken into consideration about the demand and supply
curve in association to the market condition of Hospitality industry within UK. Discussion of job
description and persona specification has also been provided to support the evidence of the
study.
Task 1
1.1 Explain the importance of human resource management and analyse the role and
purpose of human resource management in your chosen company
Importance of HRM to service sector
Human resource department effectively handle operations that include performance
management, benefits for the employees, training and development. This helps other level of
management to focus on other factors like maintaining proper work apprehension and managing
the workflow. HR is wholly responsible for catering high quality services to customers and
creates strong competitive edge. In context of SME hotels, HR also focus on conducting its
operations in association to economy of the country. The service industry basically is depend and
rely on labour forces and their efforts (Taylor et al., 2015).
In context of Britannia Hotel, with the efforts of its managing department, the hotel is a stunning
Grade II hotel set in Manchester. The splendid architecture of the building, iron staircase and
charm make customers attract towards the hotel. HR department of this hotel ensure about
providing every possible amenities to customers with delicious menu for breakfast, lunch and
supper. En-suite bedrooms are provided along with free wi-fi with all-time housekeeping
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services. The HR managers and other staff members focus towards enhancing their provisions
and services for the customers. It is also ensured by the management of the hotel to specify about
the transportation and other facilities that would benefit the customers. The prices for the
services and other facilities are also affordable for the customers (Britanniahotels.com, 2019).
Analysing role and purpose of HRM
HR department serves as a vital role for meeting the organisation goals and objectives through
proper and pre-defined planning. Under laid are certain role and purpose of HR:
● Workforce Planning and employment
HR must ensure about aligning the rules and regulations of the organisation with the needs and
preferences of the employees. This can help the employees to instil a sense of job satisfaction
within them. It is necessary to collaborate with the staffs and accordingly deliver services to the
customers (Boella, 2017). In Britannia Hotels, HR team strategically recruits and selects best
candidates to ensure proper work efficiency and thereafter measure their performance and help
of accomplish organisational goals.
● Compensation and benefits
Reward system and staff appraisal plays a significant role in enhancing the self-confidence of the
employees. This can be used for acquiring and administering attractive compensation plan and
new benefit package for the employees. This can include incentive structure for the employees
with extra maternity leave, sick leaves.
● Policy formulation
There must be proper set of rules and regulations within the organisation that would be helpful to
maintain the legal structure of the company. This includes following the legislative acts like
equal pay act, employment act or disability discrimination act. Such legislation provides security
of rights of the employees (Popli and Rizvi, 2015).
● Organising, utilisation and maintenance
Within Britannia Hotel, HR team is inclined towards organising the operations and ensuring
about proper utilisation of the resources that are available for the company. The maintenance of
the work and other operations are handled by other level of management as well
(Britanniahotels.com, 2019).
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Figure 1: Role and Purpose of HRM
(Source: Created by Author)
1.2 Develop and justify a human resource plan based on the analysis of supply and demand
for your selected hospitality business
Demand and supply in hospitality sector
It can be anticipated in recent times that UK is facing a rise in demand from business in
association to leisure travel industries. As per report forecast, it has been observed that in year
2018, gain in marginal occupancy was 0.1% and fall of around 0.5% in this year (2019). London
Hotels are found to be in the top list in this case. Furthermore, provincial hotels are found to
hang the growth and have enjoyed monthly ADR growth since 2013 (April). The latest forecast
has been made in year 2018 (1.3%) and 2019 (1.2%). However, UK economy has also faced
certain uncertainties that have resulted in degraded business growth. The latest UK GDP growth
rate was moderately around 1.3% in 2018 and in 2019, it was 1.6% (Pwc.co.uk, 2019)
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Figure 2: Demand and Supply Curve of Hospitality industry, UK
(Source: Pwc.co.uk, 2019)
HR plan on demand and supply
Human resource supply forecast represents the process of estimation of the available resources
and testing the demand level of the customers. In order to forecast the supply of human resource
management, it is necessary to consider the internal and external factors. This can be done
through making the ample use of available resources, promotion, reward system for the
employees (Bowie, 2018). HR plan involves completion of certain objectives and analyse who is
responsible for the completion of the objectives. Below, the HR plan is prepared for analysing
the time scale required for completing the required objectives.
HR Plan
Objectives Who is responsible for the
implementation
Timeframe
Achieving goal:
Pre-defined planning is
required for achieving
organisational goals and HR,
here is lined with career
planning.
HR manager In order to complete the
stated objective, a time span
of 3 months is required.
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Estimating organisational
structure and manpower
requirements:
HR planning is associated to
certain personnel
requirements organisational
development. Analysing
manpower, skills and
qualifications.
HR team 1-2 months of time span is
required.
HR audit:
Determination of HR
planning process, present of
resources and well-staffing.
HR assistant 1 month time can be taken for
completion of audit.
Job analysis:
Collecting information in
association to job post, skills
and qualifications required.
HR manager 1-2 months
Table 1: HR Plan
(Source: Created by Author)
Task 2
2.1 Investigate and assess the current state of employment relations within the service
sector perspective in the UK
The change in employment relation over a period of time in UK
In terms of employee relation in UK, the country has witnessed vast changes from a period of
over 30 years. The changing rules of governing employee relation have been considered as a
great change in social and economic sphere. This has also resulted in alternations of legislative
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laws and acts. There has been several approaches towards enhancement of employee relation
where the authority and right of the State, employers, Trade Unions focus to move towards
Liberalisation. Moreover, from the past 30 years, it was deciphered that there were several crisis
in industrial relation and growth of approaches towards employee relations. Furthermore, there
were other issues related to employee relation is the Individualisation. With this, the employee
relation became a core concept of the process of employee relationship. As per different
workplace industrial surveys, it has been evidenced that it is necessary to put forth a strong and
comprehensive employee relation (Mohammed et al., 2015). The necessary practices in the
sphere of employee relation were observed in the past 30 years. However, due to worsened
economic conditions, it has lead to disapproval of the industrial relationship system. The
undermining democracy of Parliament and Economic performance has resulted in diminishing
power of the Trade Unions.
The pressure of the legal actions on the Trade Unions led to decrease in their power. This has led
towards a week condition of the employee relationship within organisations. It was necessary to
re-establish the lost power and privileges for the employees. With the passage of time, there were
amendments and alterations in the legal acts, for instance, Employment Rights Act 1996, covered
the written statements of employment particulars and right to dismiss unfair treatment. In
addition to this, it was also stated about the redundancy rights and right not to deduct wages in an
unauthorised way (Reilly, 2018). Apart from this, there were other legislative acts for the
employees that include Equality Act 2010, Working Time Regulations 1998, National Minimum
Wage Act 1998 and Regulations for Employee Protection.
Situation of hospitality in UK
● Trade Unions
In the trade union there are certain principles that are evaluated that instance the low job security,
low pay, often arbitrary, high labour turnover and many other. All the certain factors are
responsible to the failure of commercial hospitality. There are two major unions for the
successful industries that are GMB and TGWU.
● Collective Bargaining
It is the process that involves the negotiation between the group of employers and employees that
are aimed in terms of regulating the working salary as well as the working condition in the
business unit. In this the interest of the employees are presented by the help of the trade union
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irrespective to which the workforce belongs. The agreement that is signed between the
employees and the employer’s arte the labour contract.
● Employee Participation
The process in which the employees determine relation to the decision making and the orders
acting are termed as the employee participation. It evaluates the empowerment between the
employees and employers at the workplace. It is termed as the crucial part of the human
resources management that are determined in the modern companies.
2.2 Identify and discuss how various employment laws affect the management of human
resources in the UK with a focus on the service sector using your chosen organisation (M1)
Minimum Wage Act 1998
Minimum Wage Act 1998 (c.39), caters to create a minimum wage structure across UK that is
£7.83 per hour for employees whose age is over 25, £7.38 per hour for the workers who are aged
in 21-24 and £5.90 per hour will be given to juvenile workers of 18 to 20. This made easier for
the organisations to set the wage scale for the workers as per their age (Hayes, 2015).
With the assistance of this act, Britannia Hotel is able to decide the wage scale of their
employees as per their age and irrespective to their work, they are paid fairly. In the hotel, for the
workers of lower level, hourly rate of remuneration is determined.
Maternity Benefit Act
The maternity benefit act was established in the year of 1961. This is the benefit that is provided
to all the female members of the organization. The company will be liable to pay maternity under
this act, and if any kind of void is made then the company will be highly penalized (Campos-
Soria et al., 2015). This benefit provides the safe factors to all the women staffs of the company
that can take leave at the time of their requirement without any fear of losing any pay scale. In
order to take the benefit of this act the women are recognized by the labour market. However, in
the current era the business environment are very much concern with the gender equality.
Equal Pay Act 2010
This is the crucial act that is required to be followed by all the sectors of the company. This is the
act that ensures that all the employees of the same company working in equal position are to be
paid equally (Demicco and Otto-Bedard, 2017). In the Britannia Hotel eliminate the
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discrimination that mainly arises in the hospitality sectors of the business. The respected
company are very concerned about its employees and tries to maintain the friendly environment
for the betterment of the employees. The company pays their all the gender employees the same
scale of wages to maintain that level of equality. This is the best way a company reduces the rate
of conflicts that may arises between the employees.
Figure 3: Employment laws affecting HRM
(Source: Created by Author)
Task 3
3.1 Identify a job title, preferably you are familiar with, from your chosen
hospitality/tourism establishment and discuss its job description and person specification
(D1)
Job description
Job description is used for describing the tasks and activities that are to be completed by the
candidate who is willing to apply for the respective post in the organisation. This can be stated as
a document where the functions and other necessary information regarding the job post is given
in brief. This provides an abrupt knowledge to the candidate who is willing to apply for the post.
Job description also signifies about the job title, the salary that can be provided to the candidate
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for the job post. The qualification and academic skills necessary to be possessed by the candidate
is also underpinned in the job description document (Boella, 2017). Under laid is an example of
the job description that is provided by the Britannia Hotel, for selecting HR assistant.
Job Description for HR Assistant in Britannia Hotel
Job Description
Job Title: HR Assistant
Job Profile: HR Assistant
Qualification: Minimum of Bachelor’s Degree in Human Resource Management or might
also possess Undergraduate Degrees in Finance and Business Administration
Skills and knowledge:
❖ The candidate has to be good at maintaining employee relation
❖ he/she must be acquainted with the usage and knowledge of Human Resource
Information Software (HRIS)
❖ The candidate must be able to measure his/her own performance and try to cope up
with the regulations of the company and make efforts towards accomplishing
organisational goals.
❖ Technological aptitude and project management skills must also be possessed by the
candidate
❖ Teamwork and Collaboration skills must be the foremost concern of the applicant
Roles and Responsibilities:
➢ Helping in New Hire Application Process
➢ Ensuring about New Employee Orientation
➢ Payroll
➢ Maintaining Record
➢ Vendor Liaison
➢ Filing audits
➢ Employee Recognition
➢ Clerical Support
Table 2: Job Description
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