Human Resource Management: British Airways Flight Service to Madeira

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HUMAN RESOURCES MANAGEMENT
FOR SERVICE INDUSTRIES
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Table of Contents
INTRODUCTION.......................................................................................................................................3
LO1.............................................................................................................................................................4
An analysis of the role and purpose of human resource management in a selected service industry with
reference to British Airways (AC 1.1).........................................................................................................4
The creation of an HR plan, based on an analysis of supply and demand, with the justification of the
staff roles and numbers of staff and hours of work required to deliver the new flight service to Madeira.
(AC 1.2)...................................................................................................................................................6
LO2.............................................................................................................................................................8
Assesses the current state of employment relations in the airline industry (AC 2.1)...............................8
Discusses how employment law affects the management of human resources within British Airways.
(AC 2.2).................................................................................................................................................10
LO3............................................................................................................................................................12
Understand the recruitment and selection process.................................................................................12
3.1 Job Description and person specification.........................................................................................12
3.2 Compare selection process...............................................................................................................14
LO4...........................................................................................................................................................15
You are required to write a set of guidance notes to be given to trainee managers which assesses the
contribution of training and development activities to the effective operation of either British Airways
or Transport for London. (AC 4.1)........................................................................................................15
CONCLUSION.........................................................................................................................................17
REFERENCES..........................................................................................................................................18
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INTRODUCTION
Human Resource Management is a tactical approach towards the effective and efficient working
of the organization and efficient working of the employees. It is related to the maintenance and
management of the work in the organization and the environment of the organization and the
managing of the employees and the division of work among them. The human resource
management of an organization is responsible for every administrative work and motivating the
employees to perform their level best. This is designed in order to enhance employee
performance in accordance with the fulfillment of the objectives and goals of the organization.
The human resource management is responsible for managing the relations with the employees
as well as the consumers. Recruitment and hiring are one of the major tasks that the HRM
department performs. British Airways is one of the services based industry whose case study has
been selected for evaluating the aspects of HRM. British Airways is one of the biggest airline
service provider in the United Kingdom.
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LO1
An analysis of the role and purpose of human resource management in a selected service
industry with reference to British Airways (AC 1.1)
Human Resource Management plays a very vital role in the welfare and growth of the
organization. The Human Resource Management department plays key roles in a service
providing industry. The HRM department initiates the working of the employees in the
organization and it directs the employees towards the efficient working of the employees (Jiang,
Et. al., 2012).
The human resources management of any organization is subjected to hire employees for the
organization and the train them in an efficient manner so that the employees could work in an
efficient manner for the organization and help in gaining profit (Oldryod, et. al., 2012).
The HRM department is not only subjected to hire employees and train them, but the HRM is
also responsible for the efficient working of the employees and for that the HRM is needed to
motivate the employees and make the employees work in order to gain profit for the
organization.
British Airways is a service providing industry where the need for the HRM is very essential and
the efficient working of the organization is mandatory in order to gain profit in the market. The
HRM department of British Airways is subjected with the task to hire efficient employees for the
organization and train them in an excellent manner so that the organization could be able to earn
profit for the organization (Gunasekaran, et. al., 2012).
The HRM department in British Airways every year arranges motivating schemes for the
employees who are not able to perform up to the mark and help them work efficiently. The
organization also plans appraisals for the employees so that they could stay motivated and work
in an efficient manner (Black, et. al., 2015). The HRM department plays a very vital role in the
outsourcing of the services and strategies that could be used for better selling of the services in
the market. The HRM department is the key to the achievement of the desired results and
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outcomes. The building of both employee and the customer attachment is necessary for the
growth of the organization and HRM is the department which could efficiently perform this
process and enhances the growth of the organization (Deerey, et. al., 2015).
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The creation of an HR plan, based on an analysis of supply and demand, with the
justification of the staff roles and numbers of staff and hours of work required to deliver
the new flight service to Madeira. (AC 1.2)
The human resource department plays a very vital role in the service industry and there are lots
of responsibilities that the HRM department performs in the organization. Human Resource
Planning is required in order to analyze the future requirement of the organization, these plans
are made in order to understand the future needs of the organization, required equipments and
raw materials and the and the resources that are needed to be available for providing the services
accurately (Abdelzaher, et. al., 2012).
The HRM department hires suitable peoples and trains them in order to make them perform
efficiently. The managing and monitoring of the workforce are very essential so that the
employees could work efficiently and the desired outcomes could be easily achieved. The human
resources department of any organization when recruits employees they train them for all types
of situation that the problems which are arising now and also which would arise in the future.
Every organization has to be ready for all type of situations in order to take the organization at a
high level (Ngai, et. al., 2012).
For example, British Airways is launching four new planes from Heathrow and four return
flights from Madeira in summer and three go and return flights from the same destination in
normal times. For achieving these results the organization is needed to hire the required
workforce to train them in an efficient manner and make them work as per the requirements of
the organization (Santamaria, et. al., 2012).
The human resources department of the British Airways to deliver the new flight delivery
services to Madeira needs employees who could work for around 8 hours daily and 8 flights
every week and to do the work perfectly the organization needs to capitalize their HR department
for the help of the employees and the organization. The organization and HR department need to
differentiate the working hours into a number of shifts and then as per the comfortable slots
should assign duties and could get the best and most favorable outcome from the organization’s
and employee’s point of view (Jiang, Et. al., 2012).
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The staff roles have to be differentiated so that a single employee doesn't face a lot of problems
and the whole problem could be easily sorted out using the help of the HR department. The HR
department of British Airways needs to work on the job and employee distribution perfectly so
that no problem arises in the future (Talib, et. al., 2013).
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LO2
Assesses the current state of employment relations in the airline industry (AC 2.1).
In the airline industry, employment relations nowadays is quite different than employment
relations earlier. The organizations nowadays work on the employment relations that are made
by the government, there are implementations made by the governing bodies which have
completely changed the relations between the employee and the organization (Junni, et. al.,
2015).
After the industrial revolutions, the employment relations have changed a lot in the UK. The
relationship of the employees with the organization and the market system is quite satisfying
than earlier. The employment relations are generally the relationship between the employee and
the employer. This generally gives the outcome which is favorable. To increase the productivity
of the organization and to motivate the organization, the employee and employers good relation
is one of the most important things that is needed to be taken care of.
British Airways are one of the leading air transport enterprises nowadays and is performing
really good in order to get the best outcomes. The most important part of the British Airways is
that they work together and there is no discrimination in terms of work and thus this has been the
best way to manage the work-relation balance of the organization (Hong, et. al., 2012).
The British Airways is very efficiently working in the market and with the help of the
relationship maintenance of the organization with their own employees has been very essential
for the organization as this strategy has been able to bring a very decent workforce and the
employees are performing more enthusiastically and these factors have affected the outcomes.
The organization has been one of the leading Airlines corporations in the last few years.
The HRM department helps each and every new recruit to develop skills which would help the
organization and the employee too. The organizations help the employees in developing
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leadership, communication, learning skills so that the employees could work efficiently and
participate in earning a profit(Kraus, et. al., 2013).
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Discusses how employment law affects the management of human resources within British
Airways. (AC 2.2)
Employment laws have been developed in order to safeguard and preserve the rights of the
employees as well as employers. For a healthy and nuisance-free working environment, it is very
essential for the organization to undergo such laws. Different countries have different aspects of
the employment laws these laws help the employees as well as the employers to work freely and
create a healthy work environment.
The laws ensure that employees and employers have to be ethically and morally sound in order
to obey these laws. The airline industries also have rules and regulations which every employee
have to obey. The British Airlines believes in data protection so that they could analyze the day
to day income of the organization and there are also provisions for the employees who leak the
databases would face severe problems due to the rights of the employers (Jiang, Et. al., 2012).
There are also rules and regulations derived from the safeguard of the employee from
discrimination. The pay scale for the same level of job should be the same and this would result
in a violation of the employment laws and would be a punishable offense for the organization.
The organizations are needed to be very much accurate in order to obey the employment laws
because these laws help the employees and the employers to work in a finer manner (Jackson, et.
al., 2014).
The employees have the right to get trained in the finest way and are allowed to as any queries
related to the work according to the employment law. The employees and the employers all need
healthy and sound place to work and the employment law provides them the right to work in
such great conditions and organizations have to provide such working conditions to the
employees so that the employees could work with full efficiency and help the organization so
that they could earn a good amount of profit (Cho, et. al., 2012).
The airline industry is not very much different than other industries, the remuneration charges
are needed to be paid and the employment law also ensures the employees to prohibit the violent
conditions and during the disputes, the employees have to follow the employment laws and work
according to them. In the airline industry, the organization cannot discriminate on the basis of
caste, color, gender, sex, etc. and there must be provisions for the leaves during the phase when
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the employee is facing some problems. The employment laws help both the employees and the
employers so that both can safeguard the rights and avoid the disputes and work according to the
laws.
The employee should have proper idea and knowledge about the rules and regulations so that if
there is any violation of the rules by the employee or the employer than the other party could
easily overcome those obstacles with the help of these laws. The laws are implemented in order
to save the organization from losses and the safeguard of the employees and the employers both
from the violation of the rights and no disputes and discrimination could occur in an organization
(Deerey, et. al., 2015).
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LO3
Understand the recruitment and selection process
The evaluation of the person specification and the job description of the Victoria Coach Station
and British Airways have been done in this report. The process of the recruitment and the job
description will be based on the experiences of the traveler, safety, and health, and qualification
of the person came to give an interview. Both the organization, British Airways, and the Victoria
Coach Station, works in the transportation industry and has its headquarters in the UK (Cho, et.
al., 2012).
3.1 Job Description and person specification
For job seekers who want to have a better and furnished their career in the industry of aviation, it
has been found that British Airways is one of the best industries in the international market.
Many different benefits are provided to the employee of British Airways including medication
and obviously lucrative salary. The requirements for the job are as follows:
Skills and Abilities
• The employees who will work in the British Airways are needed to be emotionally mature so
that they can take quick and effective decisions in any circumstances.
• Since British Airways is a company which is UK based, so the employees who will work in the
British Airways are needed to have excellent English speaking skills.
• The employees of the British Airways are good in analyzing situations and also in making the
appropriate course of actions on that situation, so the aspirants of the British Airways are needed
to have this quality in order to work in the British Airways (Deerey, et. al., 2015).
• It is very important for the aspirants of the British Airways to have the knowledge about
the cultural and legal systems and laws of the countries in which the company works so that the
company can avoid the problems that are created while working in different countries.
Qualification
• The age of the candidate who is interested in joining British Airways must be 18 or above.
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