The Importance of HRM in Enhancing Organizational Growth: A Study

This report investigates the critical role of Human Resource Management (HRM) in fostering organizational growth, using The Piccadilly London West End as a case study. The research explores the impact of HRM practices on employee retention and overall business performance. The study encompasses a literature review of secondary sources, a quantitative research methodology employing questionnaires for data collection, and frequency distribution analysis for data evaluation. The report aims to determine the impact of HRM on employee retention and organizational performance, explore effective HR practices, and provide recommendations for improvement. The findings highlight the significance of HRM in enhancing employee satisfaction, reducing turnover, and ultimately contributing to increased sales and long-term business growth. The report concludes with recommendations for optimizing HR strategies and practices to maximize their positive impact on the organization.

To investigate the importance of human resource management in the enhancement
of organisational growth: A study on The Piccadilly London West End.
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ABSTRACT
The main purpose of the current research project is to investigate the importance of human
resource management in the enhancement of organisational growth." A study on The Piccadilly
London West End. Aim and objectives have been developed for completing the full research
project in a systematic manner. The literature review has been done by following secondary
sources, which are peer-reviewed articles, journals etc. All sources facilitated the researcher in
collecting secondary data about the topic. Research methodology following a quantitative
approach using a sample questionnaire as data collection instruments. Data analysis has been
done by using frequency distribution analysis. Conclusion and recommendations are completed
by explaining information regarding the entire activities in a short and clear manner. In order to
improve organisational growth, human resource manager should manage talented employees in
the workplace because they retain the finest or top talent at the workplace—this turn to impact on
business by improving their business growth.
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Contents
ABSTRACT....................................................................................................................................2
LIST OF FIGURES.........................................................................................................................4
LIST OF TABLES...........................................................................................................................5
ACKNOWLEDGEMENT...............................................................................................................6
Chapter 1: Introduction....................................................................................................................7
Overview of the topic..................................................................................................................7
Background of the company........................................................................................................7
Aim and objectives......................................................................................................................7
Research aim............................................................................................................................7
Research objectives.................................................................................................................8
Research questions.......................................................................................................................8
The rationale of the research........................................................................................................8
Scope of the research:..................................................................................................................8
Approach and methodology.........................................................................................................9
Chapter Preview...........................................................................................................................9
Chapter 2: Literature Review.........................................................................................................10
Chapter 3: Research methodology.................................................................................................13
CHAPTER 4: ANALYSIS AND FINDINGS...............................................................................15
CHAPTER 5: A CRITICAL APPRAISAL, RECOMMENDATIONS & SUGGESTIONS FOR
FURTHER WORK........................................................................................................................24
CHAPTER 6: CONCLUSION......................................................................................................26
REFLECTION...............................................................................................................................26
REFERENCES..............................................................................................................................28
APPENDIX....................................................................................................................................30
Questionnaire.............................................................................................................................30
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LIST OF FIGURES
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
Figure 8
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LIST OF TABLES
Table 1: Roles played by human resource within Piccadilly London West End
Table 2: Roles of human resource management at the workplace of Piccadilly London West End
Table 3: Human resource management helps Piccadilly London West End in the improvement of
its organisational growth
Table 4: Benefits of human resource management in the workplace of Piccadilly London West
End
Table 5: Effective ways for improving organisational growth of Piccadilly London West End
Table 6: Challenges faced by human resource management at the workplace of Piccadilly
London West End
Table 7: Ways HR manager can use to manage their workforce in reducing employee turnover of
The Piccadilly London West End
Table 8: Human resource important in the reduction of employee turnover at the workplace
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ACKNOWLEDGEMENT
I would like to offer my special thanks to my supervisor and tutors for their help in this
project. I would like to show my thanks to my friends and family members for providing me with
accurate guidance to complete the research project systematically and successfully.
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Chapter 1: Introduction
Overview of the topic
Human resource management introduces the process that helps an organisation in
recruitment, selection etc., of best candidates. In this, HR is the knowledgeable and skilled
person within an organisation. The resource introduces to limited availability or scare.
Management is how to optimize as well as make effective use of such scarce or limited resources
so as to meet the goals and objectives of an organisation (Ackers, 2021). Therefore, HRM is
meant for the accurate application of an available, knowledgeable workforce as well as make
effective use of present human resource within the enterprise. There are different roles played by
human resource within a workplace, including recruitment and selection, employee relations,
employment law compliance, health and safety, staff training and development etc. All these
major roles of human resource are claimed to have potentially help an organisation in improving
its growth and success at the national and international level. Thus, the current research
examines the actual impact that HRM practices have on the organizational performance in terms
of employee retention in a hospitality organisation, Piccadilly London West End
Background of the company
The current report is based on Piccadilly London West End, which is a five-star hotel. The
hotel has a boutique bedroom and a fitness centre with free WiFi: all rooms mood lighting, and
also a luxury bathroom with free toiletries and fluffy bathrobes. The human resource of
Piccadilly London West End played various roles with the purpose of improving business
growth. These roles are acquiring accurate worker, enhance employee efficiency, enhancement
of personnel development, increase employee satisfaction, analyse future manpower needs,
reduce employee turnover, long term business growth etc. Therefore, human resource
management within an organisation helps in the improvement of organisational growth.
Aim and objectives
Research aim
To determine the role of human resource management in retaining employees and its
impact on organisational performance: A study on The Piccadilly London West End.
.
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Research objectives
 To explore the HR practices used by Piccadilly.
 To explore ways that HR manager can use to manage their workforce in decreasing
employee turnover of The Piccadilly London West End.
 To determine the significance of HRM in increment of sales of Piccadilly London West
End.
 To recommend ways for improvement in the HR strategies and practice of Piccadilly.
Research questions
 What are the main HR practices used by Piccadilly?
 What are the ways an HR manager can use to manage their workforce in reducing
employee turnover of The Piccadilly London West End?
 What is the significance of HRM in increment of sales of Piccadilly London West End?
The rationale of the research
The main reason behind choosing of current topic is to identify the impact of human
resource management on organisational performance by retaining employees. The current
investigation is important at the personal and professional level (Fapohunda, 2021). Depending
on a personal level, this research helps the researcher by enhancing their research skills, i.e. time
management, communication, data collection etc. With the help of these skills, the researcher
can easily do current and further investigation in a systematic manner. At the professional level,
this investigation helps in searching for the best job at human resource post in the hospitality
industry. Therefore, current research is highly important at the personal and professional level.
Therefore, the current research project is important at the personal and professional level by
increasing knowledge about the role of human resource in retaining employees and improving
business performance.
Scope of the research:
This research has wide scope because for collecting information about the topic, both
qualitative and quantitative research is used by researcher. This research also has wide scope
because it is time effective. Along with this, current research also has wide scope because it
helps an individual, organisation or industry by providing accurate information about the HR
practices and its significance in reducing of high employee turnover within a workplace.
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Approach and methodology
For carrying out the current investigation, quantitative research, deductive approach,
pragmatism philosophy, questionnaire etc., methodologies and approaches are being used for
gathering accurate information about the topic (Waples and Brock Baskin, 2021). The
quantitative and deductive approach is used for collecting and analysing information in a
numerical manner.
Chapter Preview
There are different chapters that will be essential in the completion of the current project
effectively. These chapters will be explained as below:
Chapter two is the literature review: This is based on secondary data that is gathered from
books, articles, journals, and many other secondary sources relevant to the title.
Chapter three Research methodology explains the different types of methodologies that help
the investigator in the achievement of research aim and objectives successfully.
The Analysis and findings are the fourth chapters that help the investigator in the evaluation
of gathered information from analytical research technique (Genty, 2021). According to the
current project, quantitative data is gathered from the questionnaire and for evaluating such type
of information, frequency distribution analysis is applied by the researcher.
The critical appraisal, Recommendations & suggestions for further work is an important chapter
that includes recommendations regarding the improvement of the topic. The conclusion is the
last chapter that includes information about the entire chapters in a clear and short manner
(Mahsood and et. al., 2020).
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Chapter 2: Literature Review
The literature review is the systematic process applied for the collection of secondary data.
There are various sources that are essential in gathering secondary information including,
articles, books, magazines, publication research and many more. The main aim of the literature
review in the research project is to identify the research gap. Within a current study, the main
gap is the importance of human resource management in the enhancement of organisational
growth. In previous studies, there were lots of data available regarding the role of human
resource management within an organisation, but there was missing information about the
effectiveness of HRM in organisational growth. This is the main gap, and for addressing this,
research questions are used as below:
The main HR practices used by Piccadilly
According to Chai (2020), HR practices includes recruiting, hiring, deploying and
managing employees of an organisation. The main purpose of HRM is to help an organisation in
the attainment of goals and objectives by giving and maintaining productive employees. There
are different functions of HRM such as planning, organising, directing, controlling, development,
procurement and maintenance of human resource. It is a process of managing the functions of
employing, creating and compensating the utilising HR, resulting in the development and
creation of industrial and human relations. This would shape the future practices and policies of
HRM with a purpose to contribute respectively to the individual, organisational and social goals.
On the other side, Pak and et. al. (2021), human resource management is the effective and
efficient use of HR in order to improve organisational performance and growth. This is a set of
organisational activities directed at developing, attracting and maintaining a talented workforce.
In addition, HRM is a planned and set of activities designed by a business to provide its
employees with the required skills and knowledge to meet current as well as future job demands.
According to Naz and et. al., (2020), there are different HR practices used by Piccadilly
for achieving better outcomes. These are explained as below:
Recruitment and selection: This is the main practice of human resource that facilitates
Piccadilly in the hiring of talented employees at the workplace for a longer time period (Dhanpat
and et. al., 2020). There are different ways of recruitment used by Piccadilly. These are direct
advertising, recruitment agencies, promotion and transfer etc. These are effective and useful
ways for recruiting candidates for the vacant position.
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Providing security to employees: This is one of the main HR practice used by Piccadilly
for increasing employees productivity as well as reducing high employee turnover (Malik, Baig
and Manzoor, 2020). It is important for Piccadilly to secure employee identity as it increases
trust among employees that result in the improvement of business performance.
Fair and performance-based compensation: This is another HR practice that helps
Piccadilly in increasing motivation and satisfaction among workers towards their job. It is the
role of human resource manager within Piccadilly to provide fair and performance-based
compensation to their employees (VJ, 2020). This increase employee retention that turns to an
impact on the business performance and growth of Piccadilly.
HR strategies for reducing employee turnover.
As per the opinion of Agarwal (2021), this is the role of human resource to manage their
workforce that is only possible by reducing turnover at the workplace. There are different ways
that are effective in managing of workforce along with reducing employee turnover. These ways
are explained below:
Communicate clearly: This is an essential way of reducing high employee turnover within the
workplace. This is the role of HR within Piccadilly London West End to communicate all
information about business in a clear and accurate manner. This turn to impact in the reduction
of misunderstanding or conflict among employees that result in the reduction of employee
turnover.
Providing training to employees: According to Laguda (2021), This is an effective way of
managing the workforce and reducing high employee turnover. With the help of training, the
company can easily increase the knowledge of its employees that turn to impact the enhancement
of business growth and success. Talented employees have accurate knowledge regarding the
business and not leave an organisation that turns to impact in reducing employee turnover.
Contribution HRM in the increment of sales of piccadilly London
According to Garavan and et. al. (2021), human resource management is an essential and
important part of business organisation because it helps them in increasing sales of the company.
There is different importance of HRM for Piccadilly London West End. Human resource
management in the organisation helps in the improvement of employee’s productivity that results
in the enhancement of organisational performance. As per the viewpoint of Mashhady, Khalili
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and Sameti (2021), Higher productivity among employees facilitates Piccadilly London West
End in achieving long term goals and objectives within less period of time. An improved
business operation is the biggest advantage of having human resource management at the
workplace. HRM at the workplace help in improving employee’s knowledge and skills that turn
to impact in enhancing business operations. All these are important for Piccadilly in increasing
their sales.
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