Strategic HRM Report: Analysis of Hilton Hotel's Practices

This report provides a comprehensive analysis of the Human Resource Management (HRM) practices at Hilton Hotel. It begins with an introduction to the importance of HRM in business success and then describes the company, the types of employees, and the HR functions within Hilton. The report explores the nature of HR at Hilton, including its strategic HRM model, and examines HR functions at different management levels. The report then delves into the recruitment and selection processes in both Australia and the UK, followed by a discussion of employee retention strategies, highlighting employee motivation and reward management. A job description for a General Manager at Hilton is provided, along with a discussion of the most suitable performance review system (360-degree feedback), its justification, and its pros and cons. The report concludes with a summary of key findings and references relevant sources.

Human Resource Management

TABLE OF CONTENTS
Introduction .....................................................................................................................................3
Task 1...............................................................................................................................................3
Description of company...............................................................................................................3
Type of employees ......................................................................................................................3
HR function..................................................................................................................................3
Nature of HR in Hilton Hotel ......................................................................................................4
Model of Strategic Human resource Management......................................................................4
HR functions at different management levels .............................................................................4
Different roles and responsibilities of HR In organization .........................................................5
TASK 2............................................................................................................................................5
Task 3...............................................................................................................................................6
Option 1.......................................................................................................................................6
Task 4...............................................................................................................................................6
Job description.............................................................................................................................6
Most suitable type of performance review system .....................................................................7
Justification for selection of method ...........................................................................................7
Pros and cons of selected performance review method ..............................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
In the present scenario, practices related to human resource has become very crucial for
overall growth and success of a business enterprise (Hendry, 2012). Furthermore, it helps
companies to carry out smooth flow of all their operations and achieve desired goals. The
present research report is based on Hilton Hotel, UK and the study explains key functions linked
with HR within the selected business enterprise.
TASK 1
Description of company
Hilton Hotel is one of the most renowned brand in the travel and tourism industry of the
world. Further, the organization delivers different types of food and accommodation related
services to travelers and tourist in the country. The company was founded in the year 1919 and
in terms of employees size, it can be stated that it is operating with a workforce of around
164000 employees worldwide.
Type of employees
Employees are considered as one of the most important assets for a company such as
Hilton hotel. Effective and skilled workers, helps the selected business enterprise to deliver fast,
accurate and satisfactory services to people in the market or to customers. According to the
model of Atkinson flexible firm, there are four major types of flexibility which exists in a
particular business enterprise in terms of employment (Bratton. and Gold, 2012). The types of
flexibility are mainly classified as external numerical flexibility, internal numerical flexibility,
wage flexibility and functional flexibility. In terms of Hilton Hotel, it can be stated that the
selected business has high degree of functional flexibility as the employees are capable enough
to perform different types of task, activities and functions.
HR function
The selected business enterprise is operating with a dedicated human resource
management practices. The key role and responsibilities of HR in Hilton Hotel includes staffing,
recruitment, selection, appraisal, retention, training and development etc. The HR manager in the
company takes care of the fact that a effective process of selection is followed to fill the vacant
post in the organization.

Nature of HR in Hilton Hotel
It can be stated that the Human resource in Hilton Hotel is very effective and it is also
contributing very high in success of the selected business. At present no discrimination is carried
out among workers and all staff members are being offered with equal opportunities for growth
and development. Apart from this, a fair and transparent process of reward and employee
appraisal has been used and this has resulted in creating sense of satisfaction among all workers
(Purce, 2014). Hilton Hotel also identifies training needs of employees at regular intervals and
takes corrective measures regarding the satisfaction of the same.
Model of Strategic Human resource Management
Strategic HRM consist of various model which includes of corporate strategy because
these are formed by top managers. Internal and external environment also play crucial role
because from external point of view government has main interference in organization and
internal environment involves of business strategy which are formed by managers. In addition to
this, HRIS (Human resource information system) helps in making of strategy by providing some
essential information to employees. Furthermore, training and performance management also
crucial because through proper training employees develop their skills and knowledge in order to
this, they are provided incentive from this they get motivated and perform well in future.
HR functions at different management levels
Strategic level – At this level the human resource practices of company lays emphasis on
identification of the demand of future human resources (Storey, 2014). Here, plans are being
developed to manage workforce and maintain them in best possible manner.
Operational level - The function of human resources becomes complicated at this level as
the HR manager of Hilton Hotel needs to focus on carrying out activities such as recruitment and
selection.
Functional level- At this level HR in selected business performs the task of resolving the
issues and conflicts of employees.

Different roles and responsibilities of HR In organization
TASK 2
Recruitment and Selection process of Australia:
Recruitment refers to searching and obtaining of potential candidate by desiring
knowledge, skills and experience though this it allow organization to select appropriate candidate
for filling up job vacancies by describing of specification and description for particular job.
Moreover, purpose of recruitment process is to find out varied applicants by providing
opportunities to select suitable people for organization (Buller. and McEvoy, 2012). Selection of
candidate is identified through recruitment process by selecting of appropriate candidate from
interview process and writing test. Furthermore selection process includes of fair, equitable
decision by assessment of whole activities.
Recruitment and Selection process of UK:
Whereas, recruitment in UK consist of various legal rules and regulation that are
vacancy, grading, equality, interview, appointment and advertisement because UK government is
very particular in recruiting a person in job. Therefore, if any applicant receive problem then that
manager is restricted from that job. Selection of candidate is based on interview process and
group discuss they does not involve of any written test.

TASK 3
Option 1
In the modern era, management of human resources and retaining them for long run has become
one of the most complicated task for managers. It can be stated that management is required to
focus upon different types of retention levers through which they can retain people for long run.
One of the major and most important retention levers is considered as employee motivation
(Townley, 2014). The use of different tools and techniques of motivation supports in
encouraging people to give their best and stay for long time period. On the other hand, effective
reward management system can be also termed as an important retention lever. When employees
gets different types of monetary and non monetary rewards against their performance, a sense of
satisfaction is developed among them and they are also encouraged to give their best. Job
satisfaction and accomplishment of personal objectives is another major element which support
businesses such as Hilton Hotel to retain their skilled and productive workforce in long run.
TASK 4
Job description
Job description for General manager in Hilton
Hotel
Position- General Manager in Hilton Hotel Reporting to- Senior management
Department- Operational Department Location- Hilton Hotel, UK
Job responsibilities:
 Effective management and allocation of
all resources available
 Providing fast, accurate and satisfactory
services to hotel guest
 Taking care of marketing and

promotional activities
 Focusing upon employees training need
and taking corrective measures for the
satisfaction of the same
Performance measurement:
 The performance of manager will be
assessed by examining the flow of
operations and business practises
 Sales and profits will be also analyzed
to measure the performance
 Rate of customer and employee
satisfaction will be also taken into
consideration
Most suitable type of performance review system
For a company like Hilton Hotel, 360 degree feedback can be termed as the best and most
suitable type of performance review system. Here, reviews and feedback's can be taken from
colleagues and other co-workers regarding the performance which has been delivered by the
people working in the organization (Gibbs, MacDonald. and MacKay, 2015).
Justification for selection of method
The main and key reason behind selection of 360 degree review as a method of
performance review is that it will help in creating self awareness among people and will also
support in getting adequate information for reviewing employee overall performance. On the
other side of this, the use of 360 degree feedback system is also beneficial in increasing
accountability and overall performance of people in the organization.
Pros and cons of selected performance review method
Advantages Disadvantages

360 degree appraisal helps in enhancing the
credibility of a firm’s performance review
system
It is very time consuming and therefore can
results in wastage of resources such as time,
money and efforts
The mix ideas generated from employees
feedback can support in carrying out more
effective assessment and review of
employee’s performance (Yang, Wan. and
Fu, 2012)
Sometimes wrong and unrealistic reviews can
be obtained and therefore, it can become very
complicated to review employee performance
Helps in creating sense of satisfaction
among workers
The information collected can proved to be
useless if the feedback gathered are not used
effectively
CONCLUSION
From above it has been concluded that Hilton Hotel need to evaluate recruitment and
selection process properly because this will results in working of whole organization. During
time of selection process firm need provide full description about job responsibilities because
through this, they may work efficiently and efficiently. Organization also need to evaluate 360
degree performance appraisal because this provide feedback for employees from all sources.
Therefore, it is very crucial for strategic HRM process.

REFERENCES
Books and Journals
Bratton, J. and Gold, J., 2012. Human resource management: theory and practice. Palgrave
Macmillan.
Buller, P.F. and McEvoy, G.M., 2012. Strategy, human resource management and performance:
Sharpening line of sight. Human resource management review. 22(1). pp. 43-56.
Gibbs, C., MacDonald, F. and MacKay, K., 2015. Social media usage in hotel human resources:
recruitment, hiring and communication. International Journal of Contemporary Hospitality
Management. 27(2). pp. 170-184.
Hendry, C., 2012. Human resource management. Routledge.
Purce, J., 2014. The impact of corporate strategy on human resource management. New
Perspectives on Human Resource Management (Routledge Revivals). 67.
Storey, J., 2014. New Perspectives on Human Resource Management (Routledge Revivals).
Routledge.
Townley, B., 2014. Selection and appraisal: reconstituting. New Perspectives on Human
Resource Management (Routledge Revivals). p. 92.
Yang, J.T., Wan, C.S. and Fu, Y.J., 2012. Qualitative examination of employee turnover and
retention strategies in international tourist hotels in Taiwan. International Journal of
Hospitality Management. 31(3). pp. 837-848.