Higher National Diploma HRM Report: Hilton Hotels & Resorts Analysis

This report analyzes Human Resource Management (HRM) practices within Hilton Hotels & Resorts, aligning with the Higher National Diploma (HND) in Hospitality Management curriculum. It explores the critical role of HRM in the hospitality industry, emphasizing customer service and organizational objectives. The report examines HRM plans, tools such as trend and ratio analysis, and strategic approaches like succession planning and training. It also addresses the current employment status within the UK hospitality sector, considering factors like employment opportunities, workforce capacity, and educational systems, as well as relevant employment laws such as the Equality Act 2010 and Health & Safety at Work Act 1974. The conclusion highlights the importance of HRM for the long-term success of the organization, underscoring the significance of recruitment, training, and employee development within Hilton Hotels & Resorts.

Hilton Hotels & Resorts
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Human Resource
Management for
Hospitality Industry

Introduction
Role of HRM in Hilton
Purpose of HRM in Hilton
Human Resource Management Plan in Hilton
Tools of HRM in Hilton
Strategies of Hilton
Current Employment Status of Hospitality
Industry in United Kingdom

Table of Contents(Formatting
issues)

Human Resource Management is one of the
important aspects of an hospitality industry
as it is clearly based on customer service and
satisfaction. According to the analysis
customers ate the main aspects who work for
the achievement of the organizational goals
and objectives.
Proper use of tools and techniques of human
resources must be used for the
accomplishment of the organizational
objectives. The functions of human resources
management provides the employees the idea
Introduction

In the modern day business today the
role of HRM is prominent in case of
hospitality business. The human
resource manager are obliged to
multiple roles for planning and
achievement of the organizational goal of
the Hilton Hotels and Management.
The Human Resource Manager of Hilton
work towards the increase in the brand
value of the organization. The purpose of
HRM in Hilton can be satisfied with the
Role of HRM in Hilton

The following are some of the purposes of
the HRM in Hilton:
The main principles of Hilton group of
hotels is to work according to the choices
and preferences of the customers. This
principles helps the organization to keep
pace with its competitors.
It also focuses on the employment
concerns such and training and
development of employees and increase in
their compensation.
Purpose of HRM in Hilton

The future plans of the organization is to
focus on the assessment and evaluation of the
current Human Resources Needs of Hilton
Hotels and Resorts.
Try to focus on the achievement of ultimate
goal of the organization
Forecasting the future needs and
requirement of the organization
Human Resources
Management Plans of
Hilton

The following are the tools of Hilton Hotels
and Resorts of HRM activities;
Trend Analysis:
In this technique which focuses on the past
results and basing on the future forecast ion
of the organization is done.
Ratio Analysis:
this is a technique in which relationship
between two aspects are compared for future
forecasting. In this, change in one variable
Tools of HRM in Hilton

For the future development of the hotel, the
following are the strategies of Hilton.
Succession Planning
Training and Development
Implementation of employment rules and
regulation
Evaluation of employment policies
Reward and educational session of employees
Strategies of Hilton

The current hospitality status of United
Kingdom in Hospitality in Industry can be
analyzed with a number of factors such as;
Availability of employment opportunities
Working capacity of the employees
Need and Requirement of Man Power
Educational System
According to the aforseaid factors, the
current status of employment in UK is
moderate and is quite well as it is often
Current Employment
Status in Hospitality
United Kingdom

The following are some of the laws which can
affect the employment and human Resource
Management of Hilton Group in United
Kingdom;
The Equality Act, 2010
Rehabilitation of Offenders Act, 1974
The Employment Rights Act, 1996
Health & Safety at work Act, 1974
The implementation of aforesaid legislation
in the industry will ensure that the employees
Employment Laws
Affecting HRM of Hilton

With the discussion the explanation, it can be
concluded that Human Resource
Management is one of the important part of
an organization for its long term growth and
success. Through this study various elements
of human resource management of Hilton
Hotels and Resorts have been analyzed which
suggests that training, development,
recruitment, selection is an important part of
Hilton Hotels and Resorts.
Conclusion