Human Resource Management Report: Hilton Hotel, Unit 9 HND

This report provides a detailed analysis of Human Resource Management (HRM) practices within the Hilton Hotel. It begins with an introduction to HRM, emphasizing its role in the hospitality industry, particularly in recruitment, selection, and staffing to ensure customer satisfaction. The report then delves into the specifics of Hilton's HRM processes, including recruitment strategies, contract preparation, employee deployment, training and development, and budget monitoring. It examines Hilton's human resource plan, focusing on identifying staffing needs and the recruitment process. The report further explores the current state of employment relations at Hilton, including collective bargaining, reconciliation, and employee participation. It also outlines the impact of employment law on the management of human resources, covering employee rights, equal pay, working time regulations, health and safety, and data protection. The report concludes by highlighting the importance of HRM and maintaining positive employee relations to avoid penalties and ensure compliance with employment laws. References are provided for further reading.

Human resource management

Table of Contents
• Introduction
• Role and purpose of Human Resource
Management in Hilton
• Human resource plan based on supply and
demand
• Current state of employment relations in Hilton
• Effect of employment law on management of
human resources of Hilton
• Conclusion

Introduction
• Human resource management is providing the
best human resource to the organization. It is the
process of recruitment, selection and staffing. It
is further determination of roles of staff with the
details of expectations from them.
• In hospitality industry such as hotel, HRM is
arrangement of personnel having potential to
satisfy customer with effective communication
and service skills.

Role and purpose of Human
Resource Management in Hilton
Recruitment process-
First step of HRM process.
Most crucial in terms of getting the suitable
candidate for organization.
Hilton selects the candidates from universities,
colleges and online employment sites.
Contracts of employment-
Preparation of contract between employee and
Hotel Hilton.

Continued
Conducted in accordance with terms and conditions
agreed.
Deployment and monitoring
Deploying the employees towards different task after
recruitment and selection as per capabilities.
Monitoring the staff and analyzing whether their
work or duty is appropriately performed.
Training and development
To enhance the skills of employees.
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Continued
Making them capable to learn new things with
training and development process.
Performing as per the goals of Hotel Hilton.
Monitoring of budget
Ensuring the budget allocated by finance
department is fulfilled.
Relationship with employees
Better relation with employees.
Handling authorized queries of employees timely.

Continued
Role and purpose
Availability of high capable and best suitable
Selecting employees who are willing to support.
Applying soft HRM and .
Considered employees as important source and part
of Hotel.
Engagement with hotel by applying best
negotiation, employee relations, employee benefits,
recruitment, collective bargaining, statistical
analysis and follow up of employment law etc.

Human resource plan based on
supply and demand
Identification of present and
future requirements.
Determination of vacant positions
filled with matched talents.
Supply of human resource in
advance by timely assessment of
need and availability.
Supply of HR forecasted via
external and internal sources
such as placement agencies,
campus placement and
advertisement through

Plan
Step 1: Recognition of main positions.
Identification of significant position need to be filled
with capable person and start of recruitment and
selection process. After identification of vacant
position recruitment and selection will take place.
Step3: Recruit the feasible candidates
First appointing maximum via newspaper and
hospitality institutes or universities. Identification of
qualities and skills required for getting the best
employee at the edge.

Continued
Step 4: Selecting best by proper
test
Proper analysis and test for
selection.
Step 5: Evaluation and
monitoring
Monitoring the plan as per the
set plans.
Identify the gaps and then will
be filled with the use of
effective measures.

Current state of employment
relations in Hilton
Culture
Requires staff of Hilton to wear
formals and professionals
uniform.
Collective bargaining
Employees of Hilton can
negotiate and go for voluntary
agreements on topics such as
hours, promotions, wages etc. It
involves negotiation of the
better working conditions.

Continued
Reconciliation and consultation
Done with help of arbitration, conciliation and
advisory services.
Empowerment and employee participation
Participate in planning process.
Assigning them responsibilities for satisfying
customers.
Grievance and Disciplinary procedure
Introduced with help of formal and informal