Human Resource Management in Hospitality: A Comprehensive Overview

This report provides a comprehensive overview of Human Resource Management (HRM) within the hospitality sector, with a specific focus on restaurant management. It explores the crucial role of HRM in this industry, emphasizing key functions such as planning, recruitment, selection, orientation, training and development, and leadership. The report details the HRM processes, challenges, and strategies employed by Browns restaurant, including recruitment methods, selection procedures, and orientation practices. It also addresses leadership issues, motivational strategies, and employee retention techniques. Furthermore, the report highlights the importance of training and development in enhancing employee competency. The conclusion underscores the significance of HRM in fostering organizational growth and development within the competitive hospitality market, emphasizing the role of competent employees in achieving a competitive edge.

HUMAN RESOURCEHUMAN RESOURCE
MANAGEMENTMANAGEMENT

INTRODUCTION
Human resource management is one of the most
crucial resource of the organization. Hospitality
sector is one of the fastest growing industry in the
world. The hospitality field, by definition, is a
service industry. Its task is to create shareholder
wealth by servicing and satisfying guests.

HOSPITALITY
The industry segments include: hotels, restaurants,
private clubs, managed food service, event
planning, tourism related businesses, and travel
providers. The industry develops a commercial
activity for enhancing guest and host relations.
Quality services, innovative services, personalized
factors are the key expectations of the consumers
of the industry. Hotel industry is prospering its
business significantly to develop a competitive
edge within the market.

SCOPE OF INDUSTRY

HRM
Human resource,
 Planning: assessing and meeting future needs of
company
 Staffing: Recruitment, selection, training
 Organising: Employee relations, employee development,
remuneration
 Directing: leadership, mentoring, coaching, motivation,
performance appraisal
 Controlling: Trade union,collective bargaining,
employment law

FUNCTIONS OF HRM

ROLE OF RESTAURANT MANAGER
 Human Resources Planning
 Recruitment
 Selection
 Orientation
 Human Resources Leadership Issues
 HR development

HR PLANNING
A restaurant is a small section of Hospitality which
focuses on serving food and beverages to the
guests/ diners. HR planning function includes:
 Assessing the future needs of the entity
 Integrate organizational needs with HR Strategy
 Analysing employee requirement
 Seeking sources to attract qualified and skilled
employees

HRP Process for Browns restaurant
Business strategy HR strategy HRP activities
Quality services
 Abiding industry
standards
 Focusing on employee
satisfaction
 Effciency and quality
 Employee retention
 Qulaified employees
 Talent hunting
 Competitive
management
 Training and
development
 Seeking talanted
employees
 Attracting skilled
employees
 Cross training
 Motivation

RECRUITMENT
The process of seeking right person for right job.
It focuses on finding suitable candidate for
organizational vacancy
Methods:
 Advertisements
 Job portals
 Employee reference
 Internal recruitment

Process