Human Resource Management Practices for JP Morgan's Success

This report delves into the Human Resource Management (HRM) practices implemented at JP Morgan, a multinational banking corporation. The report explores various aspects of HRM, including workforce planning, recruitment and selection processes, training and development programs, and the application of hard and soft HRM approaches. It examines the internal and external sources of recruitment, the benefits of different HRM practices such as flexible work arrangements, and performance appraisal systems. The report analyzes how these practices contribute to employee satisfaction, productivity, and the overall success of JP Morgan by building a capable and well-trained workforce. The report also touches upon the significance of employment legislation and its impact on HRM strategies. The document provides an in-depth analysis of HRM principles in a real-world context, which is beneficial for students studying human resource management.

Human Resource
Management

Contents
INTRODUCTION.....................................................................................................................................3
TASK 1....................................................................................................................................................3
P1 ......................................................................................................................................................3
P2.......................................................................................................................................................4
TASK 2....................................................................................................................................................6
P3 ......................................................................................................................................................6
P4 ......................................................................................................................................................6
TASK 3....................................................................................................................................................7
P5 ......................................................................................................................................................7
P6 ......................................................................................................................................................9
TASK 4..................................................................................................................................................10
P7 ....................................................................................................................................................10
CONCLUSION.......................................................................................................................................12
REFERENCES ........................................................................................................................................13

INTRODUCTION
Human Resource Management is identified as a strategic approach to effectively
manage manpower of organization so that they assist business in gaining high competitive
advantage. Responsibilities of HR administrator falls into 3 main areas, i.e., staffing, defining
work, employee compensation & benefits (Baluch, Salge and Piening, 2013). Human
resource professionals are liable for employ, examine, display and selecting workforce. The
Hr managers hold payroll process, make advantages, training and employee relations. Overall
purpose of human resource is to ensure that company is able to attain success by people. In
the present assignment, given organization is JP Morgan which is an American multinational
banking corporation headquartered in London. The assignment covers different scope and
purpose of HRM applicable to work force planning and resourcing of firm along with
strengths & weaknesses of recruitment and selection process. Apart from this, organization
have to make some benefits that provides some exercise to employer and worker & its
effectiveness in terms of increasing productivity and profit of company is also included. In
addition to this organization need to make some significance and few key elements for
employment legislation as well as it also make an emphasis on application of HRM practices
that had been mentioned in the report.
TASK 1
P1
Human Resource Management: This is a key approach that considers to shapes
strategies, make programs and various plans by emphasis on paradigm on demand and
requirements of its manpower. It important working areas is related to employ
representatives, negotiate them, defining pay design and to assign activity to them as per their
abilities and capacities. JP Morgan is a business enterprise organization in UK that offers
unique client inferior and leading in entire range of financial service products. The
fundamental component behind the productivity of company's task and high quality services
is its capable representatives that endeavor to work to administer clients with satisfaction. In
this manner, organization give tremendous compactness to realize the endeavors of its staff
by framing and execution various program and policies that provides benefits to employees.
Additionally organization ensure that appropriate workforce planning ought to be followed
by business. Manpower planning is a method in which supervisors adjust necessarily things
of its manpower to the accusative in which it is achieve by an organization. The primary part
of HRM division in which JP Morgan assures all program mes that right individual is hire at
accurate employ place so that working can be done effectively. Specified beneath are some
purpose that are to be trailed by HRM division of JP Morgan.
Recruitment and Selection: It frames the least essential function of HRM department
of JP Morgan. All directors make utilization of different inside & outside sources of
achievement that ensures the selection of least suitable in position of their capability and
capacities (Functions of HRM, 2018). HR administrators give significant time for conducting
job analysis as well as preparing job specification keeping in mind the end goal to coordinate
KSA requirements for candidate to have specific business record. For workers of JP Morgan
it is fundamental process to know actively different finance workers, IT & analytic skills
alongside experience to deal with different sorts of customer.

Training and development: It is one of the imperative function of HRM division of
JP Morgan which helps in developing skills and capabilities of workforce so that they
provides high competitive edge to company in market. HRM professional of JP Morgan leads
a need evaluation programme to get proper understanding about needs and requirements of
their workforce. In this way, it encourages administrators to build up a suitable training
program for their new candidates and for existing workers. For example, an employee in JP
Morgan is required to have good command over their correspondence and relational aptitudes
with the goal that they can without much of a stretch handle clients of different backgrounds
and can influence them to get their banking services (Bloom and Van Reenen, 2011).
Likewise they are essential to have great logical and IT learning to deal with different
software. Consequently, to influence its group to be knowledgeable with such aptitudes to
organization conducts different professional activity and shortened programming acquisition
instructions for its workers so they can productively deal with customers and their issues.
Hard and Soft Approaches of HRM:
Hard HRM Approach : As per this approach, employees are treated as machines for
the business of banking which are overseen and dominated in order in achieve association
targets with greatest yields inside constrained time span with least wastage. In this model,
administrators follow administrative leadership style where in representatives are bound to
take after directions with the faculty members and exclude them or ask sentiment before
picking and execution of other choice. For example contrarily inspiration includes workers
been debilitate to get chopped down in motivations in the event of non accomplishment of
targets.
Soft HRM Approach : As per this approach, employees are considered to be the vital
part of organization or as most significant assets that helps company in attaining its
objectives and getting high competitive advantage in market. In this approach administrators
keep a free communication process all the representatives and urges to make a participation
in basic leadership procedure. Administrators endeavors to give flexible workplace to its
work force where they great to share their thoughts, concern, sentiments without being
dreaded of the results. For example, acknowledging representative giving most astounding
execution as star entertainers before entire staff (Cox, Arnold and Tomás, 2010).
In case of JP Morgan, firm believes in giving healthy, flexible workplace and business
spirit to its representatives. By utilize delicate HRM approach organization gave a few chance
to its representatives to take part so that they share their thoughts, issues and sentiment about
doing any work betterly. This assistance association made to take a part in different business
enterprise exercises that actuate to work in brimful energy and devotion to achieve their
allocated undertakings.
P2
Hiring is a method that frames a center approaches of HRM which is related with
enlisting and to choose most suitable workers to set all the goals and necessities of a specific
employment. Recruitment can be portrayed as the methodology of pulling in, short posting
and picking most appropriate contender for a prospective employee meeting. It helps to find
all the essential tools that helps to strengthen organization effectiveness in which all HR

managers have to choose a good employees from the organization. JP Morgan is a private
organization that open different openings for all HR managers. It is the biggest innovation
center in the Scotland that help to organize various plans and policies. There are different
methodologies that make an organization to implement different goals and procedures.
Internal Sources:
It is a process in which JP Morgan make different firms where different HR can
recruit and trained different obligations. It helps to make different sources that transfers,
promotions and trained various employees in the organization. (Caligiuri, 2014).
Promotion make the employees to transfer the position from one position to another
or diverse all the employment positions in one are or the another.
Transfers: it incorporates moving a representative starting with one area then onto the
next comparable or diverse employment position in same area or another city, state or nation.
Advantages of internal source of recruitment:
• It assist all Hr managers to work different firms that help to org anise various
plans
• Besides, it is a expenditure effectual source of achievement as it includes less
time, less endeavors and less cost to be bring about by firm on leading acceptance,
preparing and improvement and other procuring related process for new joiners.
Disadvantages of internal achievement source:
• Recruitment & option of representatives with inside features that are for the most
part asserted to be one-sided or in view of bias.
• Also, it lowers down association's chances to choose from substantial number of
skilled and talented candidates thereby denying with benefits by forming new
ability for regulating policies and so forth
External Sources:
It make an emphasis on enrolling all capable and possible individual employees
reasonable provide the job description to an outside firms. It incorporates sources like
employment agencies, walk in interview, placement agencies and so forth.
Advantages of external recruitment source:
• Hiring from outside organization help firm to choose most appropriate individual
in regards of capability, learning and capacities that precisely coordinates work
determination of an opportunity (Conesa-Zamora and et. al., 2011).
• Also, new competitors carries with them new modern bits of knowledge, new
points of view and aptitude that encourages organization to get new openings and
handle challenges successfully by embracing unmistakable procedures to confront
them.
• New joiner can easily be adapt according to organization's approaches and
hierarchical culture without getting much obstruction frame them.

Disadvantages of external recruitment:
• A new representative sets aside longer opportunity to get balanced with
organization's strategies, working society, techniques. Likewise, organization to
need to bring about use on representatives acceptance and preparing and
advancement program in order to get come back from them. (Daley, 2012)
TASK 2
P3
Keeping up good employer employee relationship shapes the way to accomplishment
and success for a firm. It is on the grounds that strong relations helps in building more
gainful, more proficient giving less odds of contention and so on. JP Morgan applies different
HRM rehearses in its activities to improve its efficiency and usefulness. The absolute most
critical advantages of HRM rehearses connected by HR section are said underneath:
Negotiable employed work time: JP Morgan is one of a main business age enterprise
give work to various representatives. In this manner, to deal with necessities and desire for its
workforce, JP Morgan gives the office of adaptable move timings to its representatives. This
urges staff individuals to keep up their social lives with family and companions. It in this way
lessens their feelings of anxiety and along these lines start energy and excitement in
representatives which brings about higher work effectiveness, efficiency, work fulfillment
and less turnovers.
Training and development: It shapes one of the basic practices that are attempted by
the HR administrators of JP Morgan firm to keep up the abilities of its workforce.
Supervisors with help of leaders survey proficient prerequisites of its staff by determining
their present levels of aptitudes, information and capacities. By dissecting this directors
outline legitimate preparing and improvement program for its staff. This advantages
organization in diminishing turnover and pick up edge over contenders as prepared workforce
end up capable to finish their doled out assignments with higher level of effectiveness in
dispensed era.
Performance Appraisal System: Managers of JP Morgan guarantee viability of its
activity programme frequently screens and find execution of its staff. Organization takes after
a concentrated execution examination framework where trough nearly oversees, reports and
dissect the execution of every one of their worker and contrast their genuine work execution
and the normal execution in light of the pre determining process that measures (Flamholtz,
2012). It goodness representative and firm that are as follows:
• It urges work force to accomplish to make large haul targets and subjective inside
specified time.
• It encourages managers to plan different policies that help to org anise various
plans and programme and procedures
P4
HRM practices that are inferred by JP Morgan helps organization to assemble a
capable group that is equipped for taking care of various sort of clients. The workers by

effectively imparting advantages of items and administrations of organization convinces
customers to profit different managing an account and budgetary administrations of the firm.
JP Morgan by making applying different HRM works on including preparing and
advancement, execution evaluation. Adaptability working hours and so on ensure that every
individual working in organization is proficient, all around prepared and is happy with work
he/she is doing. Along these lines it contributes in organization achievement and
development as it prompts achievement of focuses inside timetables with higher execution
standard and greatest results (Fulton and et. al., 2011). Every one of these practices add on to
upgrading the adequacy of firms profitability concerning example, preparing and
advancement process connected by JP Morgan firm actuate certainty and skills in its workers
that rouses them to take higher difficulties and greater duties in this way creating future
administrators. Saving money and monetary area expects individual to have successful
relational abilities and IT and systematic information that is basic and fundamental while
managing customers from various foundations and requirements and observations.
Another case of positive impact of these HRM rehearses on firms development can be
investigated from another routine with regards to adaptable working hours that organizations
give to its workforce. By giving tolerance in picking their appropriate day move hours
timings. This empowers individual to keep up work procedures adjust all causers that make
decrease to work weight and provide more benefits that devoted to the working field
specified. JP Morgan determine utilization of different HR rehearses all specified underneath:
• Cost and wages administration: Individual shape a standout amongst the best
inspirations for representatives that prompt them to put their earnest attempts in finishing
their appointed errands. JP Morgan makes utilization of different money related and non
financial like reward, advancement , motivating forces and so on to energize and perceive
endeavors of their star entertainers (Meredith Belbin, 2011).
• Recruitment and Selection: Hiring process shapes the above all else procedure of any
firm that helps to org-anise various programme that need to determine the behavior of the
individuals. This is a necessary tool that help to implement various policies in the
organization to plan and all HR managers have to determined all goals and objectives. .
• Compensation and performance: JP Morgan by actualizing all training endeavor to
growing great and enduring connections among st worker and representatives. It is part and
obligation of HR supervisors to guarantee reasonable compensation for every one of its
representatives that ought to be founded on their level of execution, capability and capacities
as opposed to based on any discrimination. Likewise, it is obligation of administration to
create different techniques for giving pay and advantages to their laborers to rouse them to
work with best of their capacities and devotion (McKenzie and et. al., 2012). It incorporates
plans like retirement benefits, restorative, life and family protection, lease recompenses and
so on. This had made an emphasis on strategies which projects benefits JP Morgan to build
its deals and incomes and profitability.
TASK 3
P5
A powerful and healthy relationship among business and work force is a important to
achievement of a relationship, as though a decent that exist the relationship amongst

association and all representatives, that helps in enhancing efficiency and tasks. Different
nature is been depend on connection among agents and administration likewise affect the
basic leadership system of human asset administration and great relations exhibits the
commitment of representatives which helps with taking much better choices (Guest, Paauwe
and Wright, 2012). Keeping in mind the end goal to keep up sound and solid connection,
executive of JP Morgan requires to consider below defined points:
• Job rotation has a basic influence in redesigning the learning and aptitudes of laborers
and connection with other staff individuals.
• It provides all the values to the customers that guaranteed to administration make
include to representatives procedure for the effective decision making policies.
• Workers definite quantity to adjust with any progressions that happens inside firm and
ought to likewise impart in its effective usage.
All the Hr managers have to elongate all the roles and responsibilities that organize various
plans and procedures Following are some importance of good representative relations and its
effect over decisions of HRM:
• Strong and sound relations with specialists help association in settling issues properly
that exist inside firm and impact its tasks. Keeping in mind the end goal to decide the purpose
for issue, administrator can connect with their workforce and get their perspectives in regards
to the issues they confront (Knowles, Holton and Swanson, 2014).
• If organization keeps up great association with its workers than consequently, it can
expect awesome help when they have to get new changes its business exercises or activities.
• It help in making and advancing adaptable and in addition more advantageous
workplace.
• It assembles representative's confidence and further rouses them which help with
expanding its profitability and productivity. Thus, generally productivity of firm likewise gets
increments.
Some advantages of Trade Union:
Trade Union additionally called as working class union alludes to an association that
involve gathering of laborers and association leaders who are joined with a particular ultimate
objective to secure the intrigue and privileges of its individuals (Lengnick-Hall, Beck and
Lengnick-Hall, 2011). It for the most part attempt exercises, for example, contract of
transaction on pay and work contract, giving money related and legitimate advices to
laborers, tackling grievances and so forth. A portion of the noteworthiness of Trade Union are
examined underneath:
• It anchors rights and enthusiasm of specialists, as there are sure situations when
they go about as a laborer's agents who manages every single legitimate grievance
and issues for their sake.
• It is useful for a laborer as it give certain shopper advantages, for example,
reduced protection.

• It help representatives accidental to settling grievances by looking at their stress
with business.
• Give legitimate and budgetary exhortation to its representatives and furthermore
help with arranging better working condition at their workplace like events,
versatility in functioning admirably being and security benefits.
• Employees ordinarily rely on trade union for high alluring advantages and higher
wages. This outcomes in bringing down representative turnover and additionally
elevate employees enthusiasm to remain with the firm (Manroop, Singh, and
Ezzedeen, 2014).
P6
There are some methods that had determined all priorities that are formed by the
policies or legal authority of the country defending all privileges with laborers to encountered
and sort segregation JP Morgan being a famous worldwide monetary foundation are stand to
take after every one of the standards and enactment of different nations it is having its tasks.
which assist them with working in per-decided way. Said beneath are laws which are trailed
by organization :
Anti-discrimination act: According to this demonstration, similar opportunities and
equal treatment in access to business is given to workforce of both private and public division
workers paying little mind to some secured traits like race, religion, marriage, sex
reassignment, age, incapacity and sex. On account of crippled or physically tested
representatives, specialist organizations and bosses are under an obligation to make sensible
modifications in the work surroundings to beat obstructions looked by handicapped worker.
Data Protection Act (1998): This is an act that make an emphasis on the UK
government principally intended to secure organization's close to home information put away
in an efficient paper recording framework or in PCs. As per this demonstration, none of J.P.
Morgan's workers are at risk to impart secret information of organization to any outcasts or
outsider without the assent or endorsement of higher specialists (Pereira and Anderson, 2012)
. In the event that on the off chance that, any of its representatives found doing this, strict
move will be made by firm against him/her, for example, release of worker or end.
Furthermore, in the event that anybody is holding individual information for some other
reason than that individual is lawfully obliged to consent to this demonstration, in light of a
few exclusions.
Health and Safety Act (1974): This enactment portrays broad stimulate of businesses,
typical, furnish of commodity, contractual workers and segment utilized at piece of work,
people accountable for work site and the single who keep up and oversee them and people all
in all. As indicated by this demonstration, managers are in charge of dealing with wellbeing,
security and welfare of its representatives at work. Moreover, if on the off chance that any
unsafe substance is utilized, at that point security measures needs to embedded for the same
(Vo and Stanton, 2011).. Likewise businesses are additionally at risk to give essential data,
preparing or direction to specialists.
Race Relation Act (1965): Under this demonstration, organization isn't at risk to
segregate among representatives on the land of group, shading, domestic or ethical roots. The
demonstration made it a criminal offense if any organization decline to utilize hopeful simply

because of its nationality or religion. In the event that any individual is having lawful
working grant of UK, at that point he/she is at risk to join the association or apply for
winning opening for work in the organization.
Employee Relation Act (1999): This demonstration provide a legitimate structure for
some worker and businesses to commonly arrange and comes into an assention whose terms
and conditions are commonly chosen by the two gatherings ( Wright and McMahan,2011).
Grievances dealing with is principally thought about under this demonstration and managers
guarantee to convey most ideal administrations.
Minimum Wage Act (1998): Under this act, UK Government makes a lowest pay
permitted by law all finished United Kingdom. As of late, it has been announced by them that
from first April 2018 every hour £7.83 compensation is given to laborers matured more than
25, £7.38 every hour is given to representatives matured between 21 to 24, and £5.90 every
hour is given to specialists matured between 18 to 20. Each organization is obligated to
register representatives pay-move based on these arrangements. These are the base wages that
each worker is at risk to get as per his/her age gathering (Vörösmarty, and et. al., 2010).
TASK 4
P7
5 Star Hotel receptionist training
Training title/ Workshop- Date-
Location Trainer
Anticipated
Participants
Activity Anticipated time Procedure Equipments
Introduction
Objective or purpose
of Training
a)
b)
Warm up
Important Content
& points
Job Advertisement

Business concern educator place in UCL
Qualifications
 Required a MBA graduate from the finance
 Team structure & effective team leading skills
 Proficiency in Communication
 Need to known all management aspects
Experience: An individual have to applied for the post of business lecture and required 4
years of experience
Date and time period of submit postulation
Interested students have to send their resumes to the online portals last date of sending
applications with all requisite documents is 07-08-2018.
Contact No: 5667789
Website: www.ucl.com
Job specification
Qualification Compulsory to be graduate in wellness &
cultural caution sector from renowned
institution.
He/ she have a experience at least 4 years
experience from any organization related to
any service organisation
Experience Mandatory having minimum 2 year of
experience in nursing from government
authorised Health &Social care sector.
Area of expertise Needed to have general surgical knowledge
and have to be known full medical check
ups.
Other qualities Should have powerful communicating &
social skills to handle issues of patients.
Should be able to implement various
programmes that help to organising various
policies in organisation

Interview Questions:
 Tell something about your capability and grades ?
 Mention your strength areas or attribute which made appropriate job biography?
 What are your strengths and weaknesses?
 key responsibilities that you were taking care of in your past employment?
CV
General information
Name:
Father's name:
Mother's name:
Mobile no,:
Email id:
Key skills & qualities:
 Having advance knowledge regarding digital filming
 Experienced in working on MAC scheme
 Good learner.
Experience:
 Saddington & baynes: Worked on contract basis
 Prime portraits Ltd: Worked as trainer.
CONCLUSION
As per the above mentioned report, it has been concludes that human resource
management is a crucial aspect that contributes in improving efficiency of firm. Main
responsibility of this department is to hire skilled and competitive manpower that provides
competitive edge to company. In addition many different HRM make the effective relations
with all HR managers. Additionally firm will liable to take after different enactments upheld
by government to ensure that get not be exploited by employers.

REFERENCES
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business system: The case of performance management practices in the US and
Japanese MNEs operating in Vietnam. The International Journal of Human
Resource Management. 22(17). pp. 3513-3527.

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biodiversity. Nature. 467(7315). pp.555-561.
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Online
Functions of HRM. 2018. [Online]. Available through: <https://www.keka.com/5-major-
functions-human-resource-managemen