Human Resource Management Practices: A Case Study of Netflix

This report provides a comprehensive overview of Human Resource Management (HRM) practices, specifically focusing on their application within Netflix. It begins by defining the core concept and purpose of HRM, emphasizing its strategic importance in managing people within an organization, particularly in a global company like Netflix. The report then delves into the key functions of HRM, including managerial functions like planning and operative functions such as procuring, compensation, maintenance, and maintaining personal records. It further examines workforce planning, highlighting strategies to improve employee performance and manage talent. A significant portion of the report is dedicated to the recruitment and selection processes employed by Netflix, detailing different approaches, including job descriptions, aptitude tests, group discussions, and personal interviews. The report also analyzes the advantages and disadvantages of these techniques. Overall, the report offers a detailed insight into how Netflix utilizes HRM to achieve its organizational goals, manage its workforce effectively, and maintain its competitive edge in the video streaming industry.

HRM

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Concept and Purpose of HRM.....................................................................................................3
Key Functions of HRM................................................................................................................4
Workforce Planning.....................................................................................................................4
Difference Between Recruitment and Selection..........................................................................5
Approaches of Recruitment and Selection...................................................................................6
Advantages and Disadvantages of Different Techniques of Recruitment and Selection ...........7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
Human Resource Management of an organisation is a strategic approach which helpful in
managing people within workplace. The concept of HRM, and its main purpose to Netflix has
discussed in main body. Various practices and functions of human resource management also has
been menbtioned below.
MAIN BODY
Concept and Purpose of HRM
HRM (Human Resource Management) is one of the major fucntions of an organisation.
Human resource management basically work for managing people within an organisation.
Without HRM practices a company or a business can't achieve its objectives in decided time
period. Human resources management is really very necessary task for a company (Marescaux,
De Winne and Forrier, 2019). There are hiring, recruting, tarining, performance management etc.
some major functions or practices of human resource management that's why its role is too
important in an organisation. HRM is always operates by a HR manager, who is responsible to
conduct such all activities which necessary for achieving their goals.
Human resource management is too important in the context of Netflix as well. The main
purpose of HRM in this company is to systematically manage people within its business
environment. Currently Netflix is not a small company, because it is running their operations in
many countries. That's why there are large number of employees currently working in its daily
operations. In this case, company is highly needed HRM practices to manage these all employees
in productive manner. Top-level management of company currenlty able maintain excellent
performance of their emmployees with the support of human resources management. HR manage
of this company always try to hire those people, which has extra ordinary knowledge of video
streaming. Nexlfix is a most popular video streaming platform which has large customer base in
this digital time. That's company wants to hire only skilled and well-educated employees within
its buisness environment, so its human resource management is helpful in providing this type of
employees. With hiring employees, HRM is responsible to train existing employees as well (Xu,
Gollan and Wilkinson, 2018). Training is too necessary task of human resource management
within Netflix, because it enables to improve performance of their employees with support of
training. In short, increase company's all over performance through people or employees is the
main purpose of HRM.

Key Functions of HRM
MANAGERIAL FUNCTIONS
Planning — Planning is looking ahead in the future. The planning of netflix is providing proper
direction of estimation of their goals and achievement.
operative function
Managerial function: managerial function of Netflix is a primary function of hrm
OPERATIVE FUNCTIONS
Procuring- It involves the right type of people, at the right time, in the right place, to be located
in the Netflix. It involves the activity like- workforce planning, transfer, promotion of the
employees.
Compensation- Compensation is the particular amount that are giving by the Netflix in the
exchange of employees work. It is also known as salary, remuneration, and reward.
Compensation gives in that time when employees give better performance in organizational task.
Maintenance- Maintenance is providing by Netflix to their employees when they are doing job
in its firm (Hussain, 2019). Maintenance are protracting of their employees from any medical,
transportation educational incident. Netflix provide various security such as insurance, provident
fund, pension etc.
Personal records- Personal records are that records who are related with Netflix workforce.
Personal records are show all the complete details of employees such as worker name,
qualifications, date of birth, previous job description, marital status, medical background and pan
details.
These all functions of HRM are very important to the Netflix, because without these
functions company will not able to run its operations on progressive path. HR manager of
company currently focuses on employ new technology in their daily operations to improve its
workability.
Workforce Planning
Workforce planning refers a process where top-level management of company prepare a
plan to improve performance of their existing employees. There are various techniques and
strategies are used by management to improve performance. Suppose Netflx's upper-
management want high performers in their daily operations. In this case, the management will
contact to HR manager for provding necessary training to employees. Then human resource

management take various steps towards improve performance of exiting employees. For
example; many times management invite some professional trainers within business
environment, and then these trainers provide teach specific lessons to employees for make them
more skilled and efficient. This is a common procedure of human resource management within
company. HR manager is always responsible to take oders from top-level management to
implement them in actions.
Recruitment and selection are major practices of HRM where it uses different methods to
hire skilled and talented employees for Nexflix. HR manager always prepare an effective plan
provide a productive workforce to company. Human resource management is responsible to
manage talent as well (Ren and Jackson, 2019). This management mianly promotes talent within
company, because many times it gives rewards and appreciation to those employees who has
huge talent and skills. In its recruitment and selectiopn process it always give priority to those
candidates who has extra-ordinary talent and skills. According to HRM of Nelflix, if any
cadindate has great knowledge of video streaming industry, then that candidate is able to work in
this organisation. Currently innovation is evry thing for this company, because it always needs to
launch new features in its official app. That's why its human resource management gives priority
to those candidates also who has effective skills of innovation. Currently many talanted
employees working in this company. These talent employees are main reason behind company's
current high market value. These employees are day or night putting their great efforts in the
workplace to achieving decided goals of Netflix. Main aim of human resource management
behind workforce planing is to make that environment within workplace where all employees
will able to improve their skills and talent. Currently human resource management of this
company is runninh their all operations on progessive path.
Difference Between Recruitment and Selection
Basis of Difference Recruitment Selection
Meaning Recruitment is a process that
involve searching an efficient
candidate based on the job role
of the company.
Looking for professionals that
can best meet the operational
Selection is a process that
involve selecting the most
efficient candidate among all
the people involved in the job
interview process that can best
suits with the operational

requirements of a specific job
position in company.
requirements associated with
the specific job position in the
company.
Based on the skills and
abilities of the candidate this
process is implemented.
Key Factor Advertising about the job
position in order to attract the
candidates (Alamgir, 2018).
Appoint the most efficient
candidate based on the
performance during the
interview.
Approaches of Recruitment and Selection
HRM of Netflix use the above approaches in order to recruit and select the potential
professionals for different designations in the company.
Issue Job Description: In the beginning HRM issue an specific job description in all the
potential communication channels in order to convey all the professionals about the job vacancy
or requirements. Precise information about the job position such as academic qualification, skills,
experience and other details about the position.
Aptitude Test: Aptitude test is the initial stage of interview process. In the beginning of the
interview HRM conduct a test to taste the knowledge of all the candidates present in the
interview. Company ask questions based on the professional knowledge associated with the job
role to analyse about the knowledge of candidates.
Group Discussion: Group discussion is the nest stage of aptitude test. To implement this process
HRM give a topic on which all candidates need to put opinions about the topic (Demmke, 2019).
This stage enables the HRM to analyse about the personality of candidate.
Personal Interview: This is the final stage involve in the recruitment and selection process.
Based on the performance of candidate in prior stages of interview few candidates get shortlisted
that best suits the requirements of the designation. In this stage interview panel ask questions
from the candidates about all the associated aspects of the job role. This is a crucial stage involve
in the entire recruitment and selection process.

Based on the performance of candidate in all the stages involved in the recruitment and
selection best suitable candidate get shortlisted.
Advantages and Disadvantages of Different Techniques of Recruitment and Selection
Following advantages and disadvantages can be linked the recruitment and selection
process follow by HRM of Netflix.
Advantages:
Structural Approach: HRM of Netflix a systematic approach ot recruit and select candidates.
Company has segregated the entire process in different stages like Group discussion, personal
interview and other stages that enable the HRM to recruit and select the best candidate.
Test all required skills: Recruitment and selection process follow by HRM test all the skills
required to meet the operational requirements of job role.
Disadvantage:
Time Taken: HRM of Netflix take plenty of time to revert about the development in recruitment
and selection process (Du Plessis and Sumphonphakdy, 2016). This caused to loss of efficient
candidate most of the time.
Non disclosure of Salary: HRM many times do not disclose about the salary that needs to be
offered. This also put a negative impact over potential graduates looking for a job.
CONCLUSION
This report concludes about the concept of HRM policies. This report also focus on
recruitment and selection process such as test, personal interview and other stages that test about
all the requirements associated with the job role.

REFERENCES
Books and Journals
Marescaux, E., De Winne, S. and Forrier, A., 2019. Developmental HRM, employee well‐being
and performance: The moderating role of developing leadership. European
Management Review. 16(2). pp.317-331.
Xu, C., Gollan, P. J. and Wilkinson, A., 2018. 8 Implementing sustainable HRM. Contemporary
Developments in Green Human Resource Management Research: Towards
Sustainability in Action?.
Hussain, W., 2019. HRM Practices and Employee Engagement: Role of Organizational Politics.
(Doctoral dissertation, Department of Management Science, COMSATS University
Islamabad, Lahore campus).
Ren, S. and Jackson, S. E., 2019. HRM institutional entrepreneurship for sustainable business
organizations. Human Resource Management Review, p.100691.
Alamgir, M., 2018. An analysis of the recruitment and selection process of southeast bank
limited.
Demmke, C., 2019. Governance Reforms, Individualization of Human Resource Management
(HRM), and Impact on Workplace Behavior—A Black Box?. Public Integrity. pp.1-12.
Du Plessis, A. and Sumphonphakdy, S., 2016. People as a source of competitive advantage
during recruitment and retention of senior managers in financial services sectors in
Laos.
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