HRM's Impact on Organizational Growth: Piccadilly London West End

This research project investigates the critical role of Human Resource Management (HRM) in fostering organizational growth, specifically focusing on The Piccadilly London West End hotel. The study employs a quantitative approach, utilizing a questionnaire to gather data on HR practices, employee retention, and their impact on sales and overall business performance. The project aims to explore the HR strategies used by Piccadilly, identify ways to reduce employee turnover, and assess the significance of HRM in increasing sales. The literature review examines existing research on HRM functions, including recruitment, selection, employee relations, and compensation, highlighting their influence on organizational success. The findings are presented through frequency distribution analysis and are used to formulate recommendations for improving HR strategies and practices at Piccadilly, ultimately contributing to enhanced organizational growth. The research emphasizes the importance of managing talented employees and their impact on business growth.

Research Project
To investigate the importance of human resource
management in the enhancement of organisational
growth: A study on The Piccadilly London West End
1

ABSTRACT
The main purpose of the current research project is to investigate the importance of human
resource management in the enhancement of organisational growth." A study on The Piccadilly
London West End. There are different activities used for completing the current project in a
systematic manner. Aim and objectives have been developed for completing the full research
project in a systematic manner. The literature review has been done by following secondary
sources, which are peer-reviewed articles, journals etc. All sources facilitated the researcher in
collecting secondary data about the topic. Research methodology following a quantitative
approach using a sample questionnaire. As data collection instruments. Data analysis has been
done by using frequency distribution analysis. Conclusion and recommendations are completed
by explaining information regarding the entire activities in a short and clear manner. In order to
improve organizational growth, human resource manager should mange talented employees as
workplace because they retain finest or top talent at workplace. This turn to impact on business
by improving their business growth.
2

Contents
ABSTRACT....................................................................................................................................2
LIST OF FIGURES.........................................................................................................................4
LIST OF TABLES...........................................................................................................................5
ACKNOWLEDGEMENT...............................................................................................................6
Chapter 1: Introduction....................................................................................................................7
Overview of the topic..................................................................................................................7
Background of the company........................................................................................................7
Aim and objectives......................................................................................................................7
Research aim............................................................................................................................7
Research objectives.................................................................................................................8
Research questions.......................................................................................................................8
The rationale of the research........................................................................................................8
Approach and methodology.........................................................................................................8
Chapter Preview...........................................................................................................................9
Chapter 2: Literature Review.........................................................................................................10
Chapter 3: Research methodology.................................................................................................13
CHAPTER 4: ANALYSIS AND FINDINGS...............................................................................15
CHAPTER 5: A CRITICAL APPRAISAL, RECOMMENDATIONS & SUGGESTIONS FOR
FURTHER WORK........................................................................................................................24
CHAPTER 6: CONCLUSION......................................................................................................26
REFLECTION...............................................................................................................................26
REFERENCES..............................................................................................................................28
APPENDIX....................................................................................................................................30
Questionnaire.............................................................................................................................30
3

LIST OF FIGURES
Figure 1..........................................................................................................................................16
Figure 2..........................................................................................................................................17
Figure 3..........................................................................................................................................17
Figure 4..........................................................................................................................................18
Figure 5..........................................................................................................................................19
Figure 6..........................................................................................................................................20
Figure 7..........................................................................................................................................21
Figure 8..........................................................................................................................................22
4

LIST OF TABLES
Table 1: Roles played by human resource within Piccadilly London West End
Table 2: Roles of human resource management at the workplace of Piccadilly London West End
Table 3: Human resource management helps Piccadilly London West End in the improvement of
its organisational growth
Table 4: Benefits of human resource management in the workplace of Piccadilly London West
End
Table 5: Effective ways for improving organisational growth of Piccadilly London West End
Table 6: Challenges faced by human resource management at the workplace of Piccadilly
London West End
Table 7: Ways HR manager can use to manage their workforce in reducing employee turnover of
The Piccadilly London West End
Table 8: Human resource important in the reduction of employee turnover at the workplace
5

ACKNOWLEDGEMENT
I would like to offer my special thanks to my supervisor and tutors for their help in this
project. I would like to show my thanks to my friends and family members by providing me
accurate guidance to complete the research project systematically and successfully.
6

Chapter 1: Introduction
Overview of the topic
Human resource management introduces the process that helps an organisation in
recruitment, selection etc., of best candidates. In this, HR is the knowledgeable and skilled
person within an organisation. The resource introduces to limited availability or scare.
Management is how to optimise as well as make effective use of such scare or limited resources
so as to meet the goals and objectives of an organisation (Ackers, 2021). Therefore, HRM is
meant for the accurate application of an available, knowledgeable workforce as well as make
effective use of present human resource within the enterprise. There are different roles played by
human resource within a workplace, including recruitment and selection, employee relations,
employment law compliance, health and safety, staff training and development etc. All these are
major roles of human resource that will helps an organisation in improving its growth and
success at the national and international level.
Background of the company
The current report is based on Piccadilly London West End, which is a five-star hotel. The
hotel has a boutique bedroom and a fitness centre with free WiFi: all rooms mood lighting and
also a luxury bathroom with free toiletries and fluffy bathrobes. The human resource of
Piccadilly London West End played various roles with the purpose of improving business
growth. These roles are acquiring accurate worker, enhance employee efficiency, enhancement
of personnel development, increase employee satisfaction, analyse future manpower needs,
reduce employee turnover, long term business growth etc. Therefore, human resource
management within an organisation helps in the improvement of organisational growth.
Aim and objectives
Research aim
To determine the role of human resource management in retaining employees and its
impact on organisational performance: A study on The Piccadilly London West End.
.
7

Research objectives
 To explore the HR practices used by Piccadilly.
 To explore ways that HR manager can use to manage their workforce in decreasing
employee turnover of The Piccadilly London West End.
 To determine the significance of HRM in increment of sales of Piccadilly London West
End.
 To recommend ways for improvement in the HR strategies and practice of Piccadilly.
Research questions
 What are the main HR practices used by Piccadilly?
 What are the ways an HR manager can use to manage their workforce in reducing
employee turnover of The Piccadilly London West End?
 What is the significance of HRM in increment of sales of Piccadilly London West End?
The rationale of the research
The main reason behind choosing of current topic is to identify the impact of human
resource management on the organizational performance by retaining employees. The current
investigation is important at the personal and professional level (Fapohunda, 2021). Depending
on a personal level, this research helps the researcher by enhancing their research skills, i.e. time
management, communication, data collection etc. With the help of these skills, the researcher
can easily do current and further investigation in a systematic manner. At the professional level,
this investigation helps in searching for the best job at human resource post in the hospitality
industry. Therefore, current research is highly important at the personal and professional level.
Therefore, current research project is important at personal and professional level by increasing
knowledge about the role of human resource in retaining of employees and improving of
business performance.
Approach and methodology
For carrying out the current investigation, quantitative research, deductive approach,
pragmatism philosophy, questionnaire etc., methodologies and approaches are be used for
gathering accurate information about the topic (Waples and Brock Baskin, 2021). The
quantitative and deductive approach is used for collecting and analysing information in a
numerical manner.
8

Chapter Preview
There are different chapters that will be essential in the completion of the current project
effectively. These chapters will be explained as below:
Literature review chapter is based on secondary data that will be gathered from books,
articles, journals and many other secondary sources relevant to the title. Research methodology
is another chapter that includes different types of methodologies that help the investigator in the
achievement of research aim and objectives successfully. Analysis and findings is third chapter
that helps the investigator in the evaluation of gathered information from analytical research
technique (Genty, 2021). According to the current project, quantitative data is gathered from the
questionnaire and for evaluating such type of information; frequency distribution analysis is
applied by the researcher. Recommendations & suggestions for further work is important chapter
that includes recommendations regarding the improvement of the topic. Conclusion is a last
chapter that includes information about the entire chapters in a clear and short manner (Mahsood
and et. al., 2020).
9

Chapter 2: Literature Review
The literature review is the systematic process applied for the collection of secondary data.
There are various sources that are essential in gathering secondary information including,
articles, books, magazines, publication research and many more. The main aim of the literature
review in the research project is to identify the research gap. Within a current study, the main
gap is the importance of human resource management in the enhancement of organisational
growth. In previous studies, there were lots of data available regarding the role of human
resource management within an organisation, but there was missing information about the
effectiveness of HRM in organisational growth. This is the main gap, and for addressing this,
research questions are used as below:
What are the main HR practices used by Piccadilly?
According to Chai (2020), HR practices includes recruiting, hiring, deploying and
managing employees of an organisation. The main purpose of HRM is to help an organisation in
the attainment of goals and objectives by giving and maintaining productive employees. There
are different functions of HRM such as planning, organising, directing, controlling, development,
procurement and maintenance of human resource. It is a process of managing the functions of
employing, creating and compensating the utilising HR, resulting in the development and
creation of industrial and human relations. This would shape the future practices and policies of
HRM with a purpose to contribute respectively to the individual, organisational and social goals.
On the other side, Pak and et. al. (2021), human resource management is the effective and
efficient use of HR in order to improve organisational performance and growth. This is a set of
organisational activities directed at developing, attracting and maintaining a talented workforce.
In addition, HRM is a planned and set of activities designed by a business to provide its
employees with the required skills and knowledge to meet current as well as future job demands.
According to the Naz and et. al., (2020), there is different HR practices used by
Piccadilly for achieving better outcomes. These are explained as below:
Recruitment and selection: This is a main practice of human resource that facilitates
Piccadilly in hiring of talented employees at workplace for longer time period (Dhanpat and et.
al., 2020). There are different ways of recruitment used by Piccadilly. These are direct
advertising, recruitment agencies, promotion and transfer etc. These are effective and useful
ways for recruiting candidates for vacant position.
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Providing security to employees: This is one of the main HR practice used by Piccadilly
for increasing employees productivity as well as reducing high employee turnover (Malik, Baig
and Manzoor, 2020). It is important for Piccadilly to secure employee identity as it increase trust
among employees that result in improvement of business performance.
Fair and performance-based compensation: This is another HR practice that help
Piccadilly in increasing of motivation and satisfaction among workers towards their job. It is the
role of human resource manager within Piccadilly to provide faire and performance based
compensation to their employees (VJ, 2020). This increase employee retention that trun to
impact on business performance and growth of Piccadilly.
What are the effective ways that can use HR for managing their workforce by reducing employee
turnover of The Piccadilly London West End?
As per the opinion of Agarwal (2021), this is the role of human resource to manage their
workforce that is only possible by reducing turnover at the workplace. There are different ways
that are effective in managing of workforce along with reducing employee turnover. These ways
are explained below:
 Communicate clearly: This is an essential way of reducing high employee turnover
within the workplace. This is the role of HR within Piccadilly London West End to
communicate all information about business in a clear and accurate manner. This turn to
impact in the reduction of misunderstanding or conflict among employees that result in
the reduction of employee turnover.
 Providing training to employees: According to Laguda (2021), This is an effective way
of managing the workforce and reducing high employee turnover. With the help of
training, the company can easily increase the knowledge of its employees that turn to
impact the enhancement of business growth and success. Talented employees have
accurate knowledge regarding the business and not leave an organisation that turns to
impact in reducing employee turnover.
What is the significance of HRM in increment of sales of Piccadilly London West End?
According to Garavan and et. al. (2021), human resource management is an essential and
important part of business organisation because it helps them in increasing sales of company.
There is a different importance of HRM for Piccadilly London West End. Human resource
management in the organisation helps in the improvement of employee’s productivity that results
11

in the enhancement of organisational performance. As per the viewpoint of Mashhady, Khalili
and Sameti (2021), Higher productivity among employees facilitates Piccadilly London West
End in achieving long term goals and objectives within less period of time. An improved
business operation is the biggest advantage of having human resource management at the
workplace. HRM at the workplace help in improving employee’s knowledge and skills that turn
to impact in enhancing business operations. All these are important for Piccadilly in increasing
of their sales.
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Chapter 3: Research methodology
The research methodology is an essential process of collecting and analysing data regarding
a specific field of study. This section has various kind of research methodologies that are defined
as below:
Research philosophy: This methodology basically has two essential types of research
philosophies are known as pragmatism and interpretivism. These are essential, but according to
the topic, pragmatism is an essential research philosophy (Cowan, Clayton and Bochantin, 2021).
The biggest reason regarding the selection of pragmatism philosophy is it facilitate investigator
in gathering as well as evaluating quantitative data. This philosophy does not require maximum
resources and cost.
Research approach: There are two significant approaches to data analysis which are
inductive and deductive. According to the current project, the deductive approach is a chosen
approach because it supports the evaluation of quantitative data easily and timely.
Research choice: There are two essential choices of the research, which are qualitative and
quantitative. These are effective, but for carrying out current investigation about the topic,
quantitative is a chosen research choice (Hastuti and Timming, 2021) as this research choice
assist researcher in getting reliable outcomes within the minimum period of time.
Research strategy: There are various strategies of the research such as action research,
survey, case study, experimental etc. These are main strategies but for gathering data regarding
the importance of human resource management in the improvement of organisational growth.
The main purpose regarding the selecting of the survey as a research strategy is it provides
numerical and in-depth information about the topic.
Data collection: There are basically two important methods of data collection, i.e. primary
and secondary. Both are useful methods within an investigation because it helps in achieving
each objective in a successful manner. For gathering primary data, the questionnaire is a selected
technique. For collecting secondary data, there are various sources such as journals, books etc.
Sampling: This is the process of selecting the number of samples out of the total population.
There are two effective techniques of sampling, including probability and non-probability.
According to the existing topic, the probability is a chosen technique of sampling. Through this
sampling method, 40 employees of Piccadilly London West End are selected on a simple random
13

sampling basis. One of the main purposes regarding using probability sampling is it facilitates
larger sample selection in a minimum period of time (Al‐Ghazali and Afsar, 2021).
Research instruments: There are various instruments used by the researcher for collecting
data research, including interview, questionnaire, observation, modelling, focus group and many
others. These are the main and effective instruments of the research, but for gathering data about
the significance of HRM in the enhancement of organisational growth, the questionnaire is an
essential instrument because it helps in collecting the primary and quantitative type of data in the
minimum time period.
Research ethics: There are different principles of research ethics that avoid using deceptive
practices, minimise the risk of harm to participants within research, provide participants with the
right to withdraw, protection of confidentiality and anonymity of participants and many others.
These are the main principles that should be followed by the researcher within a research project
(Hitka and et al., 2021).
14

CHAPTER 4: ANALYSIS AND FINDINGS
This chapter is important and helps the investigator in analysing information about the topic.
Within a research project, data was gathered from a questionnaire which is quantitative
information (Wen, Wu and Long, 2021). For analysing such kind of data, there is a need for
applying an analytical research technique which is “Frequency distribution analysis”. This is an
effective tool and facilitates investigator in analysing or evaluating quantitative data in minimum
time.
Frequency distribution analysis
Q1 Are you aware of the roles played by human resource within
Piccadilly London West End?
Frequency
a) Yes 35
b) No 5
Q2 What are the major roles of human resource management at the
workplace of Piccadilly London West End?
Frequency
a) Recruitment and selection 10
b) Training and development 10
c) Performance appraisal 10
d) Talent management 10
Q3 According to you, human resource management helps Piccadilly
London West End in the improvement of its organisational growth?
Frequency
a) Yes 38
b) No 2
Q4 What are the major benefits of human resource management in the
workplace of Piccadilly London West End?
Frequency
a) Retain top talent 12
b) Improve productivity and profitability 18
c) Improve growth and success 10
Q5 What are the effective ways for improving the organisational growth
of Piccadilly London West End?
Frequency
a) Increase employee’s motivation and satisfaction 13
15

b) Retain employees for a longer time 17
c) Improve marketing strategies and tools 10
Q6 What are the major challenges faced by human resource management
at the workplace of Piccadilly London West End?
Frequency
a) Change management 7
b) Leadership development 8
c) Attracting top talent 12
d) Fostering a culture of continuous learning 13
Q7 What are the major ways that can use of HR manager for managing
their workforce with the purpose of reducing employee turnover of The
Piccadilly London West End?
Frequency
a) Providence of training and development 15
b) Increment of satisfaction and motivation 12
c) Providing monetary and non-monitory benefits 13
Q8 Does human resource important in the reduction of employee turnover
at the workplace?
Frequency
a) Yes 36
b) No 4
16

Objective 1: To explore the HR practices used by Piccadilly
Table 9: Roles played by human resource within Piccadilly London West End
Q1 Are you aware of the roles played by human resource within
Piccadilly London West End?
Frequency
a) Yes 35
b) No 5
Figure 1
Interpretation: It has been interpreted from the above-mentioned graph that most of the
respondents are aware of the roles of HR at Piccadilly London West End. For this, 35 out of 40
respondents said yes, whereas the remaining 5 are said no.
Table 10: Roles of human resource management at the workplace of Piccadilly London West
End
Q2 What are the major roles of human resource management at the
workplace of Piccadilly London West End?
Frequency
a) Recruitment and selection 10
b) Training and development 10
c) Performance appraisal 10
d) Talent management 10
17

Figure 2
Interpretation: There are different roles played by human resource within a workplace
Piccadilly London West End. For this, respondents had an equal ratio about the topic. These are
recruitment and selection, training and development, performance appraisal and talent
management. These are major roles played by HR at the workplace.
Table 11: Human resource management helps Piccadilly London West End in the improvement
of its organisational growth
Q3 According to you, human resource management helps Piccadilly
London West End in the improvement of its organisational growth?
Frequency
a) Yes 38
b) No 2
Figure 3
18

Interpretation: According to this graph or table, it has been identified that HRM assists
the business organisation in the enhancement of their business growth. 38 out of 40 respondents
said yes, and the remaining 2 said no.
Objective 2: To determine the significance of HRM in increment of sales of Piccadilly London
West End.
Table 12: Benefits of human resource management in the workplace of Piccadilly London West
End
Q4 What are the major benefits of human resource management in the
workplace of Piccadilly London West End?
Frequency
a) Retain top talent 12
b) Improve productivity and profitability 18
c) Improve growth and success 10
Figure 4
Interpretation: There are different benefits of HRM at the workplace Piccadilly London West
End. 12 out of 40 participants had the opinion as retaining top talent is the main benefit and helps
business organisation in the achievement of competitive advantages. 18 out of 40 respondents
had viewed improved productivity, and profitability is the main advantage. The remaining 10
had an opinion as improves business growth and success is the biggest benefit.
Table 13: Effective ways for improving organisational growth of Piccadilly London West End
Q5 What are the effective ways for improving the organisational growth
of Piccadilly London West End?
Frequency
19

a) Increase employee’s motivation and satisfaction 13
b) Retain employees for a longer time 17
c) Improve marketing strategies and tools 10
Figure 5
Interpretation: There are different ways that are essential in improving organisational
growth and success. 13 out of 40 participants had viewed as increasing employee’s satisfaction,
and motivation is the essential way because it increases productivity among employees.
Seventeen participants had a view as retaining employees for a longer time is essential. The
remaining 10 had a view as improving marketing strategies and tools are important for
improving the organisational growth of Piccadilly London West End.
Table 14: Challenges faced by human resource management at the workplace of Piccadilly
London West End
Q6 What are the major challenges faced by human resource management
at the workplace of Piccadilly London West End?
Frequency
a) Change management 7
b) Leadership development 8
c) Attracting top talent 12
d) Fostering a culture of continuous learning 13
20

Figure 6
Interpretation: There are different challenges faced by human resource management within the
workplace of Piccadilly London West End. 7 out of 40 participants had the opinion as change
management is the biggest challenge because it increases misunderstanding among the
workforce. 8 participants had an opinion as leadership development is the biggest challenge and
had a negative impact on the business growth and development of the company.
Objective 3: To recommend ways for improvement in the HR strategies and practice of
Piccadilly.
Table 15: Ways for managing workforce while reducing employee turnover of The Piccadilly
London West End
Q7 What are the major ways that can use by HR manager for handling
their workforce in reducing employee turnover of The Piccadilly London
West End?
Frequency
a) Providence of training and development 15
b) Increment of satisfaction and motivation 12
c) Providing monetary and non-monitory benefits 13
21

Figure 7
Interpretation: It has been interpreted that there are various ways that would help the
human resource manager in reducing high employee turnover and also managing the workforce.
15 out of 40 respondents had viewed as the providence of training and development
opportunities are essential in reducing employee turnover. 12 had an opinion as the increment of
satisfaction and motivation is the essential way. The remaining 13 had an idea as providing
monetary, and non-monitory benefits are essential and effective ways in reducing high employee
turnover.
Table 16: Human resource important in the reduction of employee turnover at the workplace
Q8 Does human resource important in the reduction of employee turnover
at the workplace?
Frequency
a) Yes 36
b) No 4
22

Figure 8
Interpretation: It has been determined from the above-mentioned data or graph that 36
out of 40 participants said yes as a human resource with workplace support in the reduction of
employee turnover. The remaining four said no because they don’t have accurate knowledge
about the same.
This has been concluded from the above-mentioned analysis and findings that frequency
distribution analysis is an effective analytical technique and facilitate investigator in evaluating
of quantitative type of data in less time of duration. It has been determined from the above-
mentioned information that the majority of respondents had knowledge about the roles played by
the human resource manager at the workplace (Atkinson and et. al., 2021). Recruitment and
selection, training and development etc. are the biggest roles of human resource that helped
business organisation in the improvement of their growth and success at the national and also
international marketplace. There are different ways used for managing the workforce as well as
reducing high employee turnover, such as providing training and development opportunities,
increasing satisfaction and motivation etc. These are effective ways used for reducing high
employee turnover at the workplace.
23

CHAPTER 5: A CRITICAL APPRAISAL, RECOMMENDATIONS &
SUGGESTIONS FOR FURTHER WORK
It has been determined from the primary and secondary methods of data collection that
human resource management is an important part of organisational growth and success. There
are various roles played by HRM such as planning, organising, recruitment and selection,
training and development etc. These are effective roles of human resource manager and helps
business organisation in the improvement of their growth and success. This information
identified from the secondary sources, i.e. books, articles etc. and primary method, i.e.
questionnaire. Along with this, the HR manager helps the company by reducing high employee
turnover and also assists them in increasing profitability. Therefore, both types of information
are related to each other that turn to impact the attainment of each objective successfully. There
are some recommendations to the Piccadilly London West End in the reduction of high employee
turnover and improvement of organisational growth.
Recommendations
Piccadilly London West End must provide training to their employees because it will help
them in improving employee’s knowledge that result in the reduction of high employee turnover.
With the training, Piccadilly London West End can easily attain its long term goals and
objectives in a successful manner. Piccadilly London West End should use internal and external
sources of recruitment because it will help them in selecting diverse employees that results are
higher innovation, improved productivity, increase sales etc. The human resource manager of
Piccadilly London West End uses motivation techniques for increasing motivation among their
employees. This turn to impact in increasing sales and reducing high employee turnover.
Limitations of the research
There are various limitations of the research such as lack of time, lack of cost, lack of
previous studies on the topic etc. These are major limitations of the research that has direct
impact on investigator while completion of each activity of research in given time period.
Therefore, in order to overcome these limitations, questionnaire was developed by the researcher
(Lawler and Boudreau, 2020). This is a method of data collection that facilitated investigator by
saving their time and also providing valid outcomes.
Suggestions for further work
24

It is important for the investigator to use alternative research methodology if they get
another chance of doing further investigation. This is a recommendation for the researcher to use
the interview method as an alternative research methodology (Norani, 2021). By using this
method, the researcher becomes able to developing open-ended questions that result in the
collection of qualitative data in the minimum period of time.
25

CHAPTER 6: CONCLUSION
From the above-mentioned information, it has been concluded that HRM in the workplace
support in improvement of business operations and growth. There are different roles of HRM
analysed from the primary and secondary method such as recruitment and selection, training and
development, talent management and performance appraisal. These roles helped an organisation
in the improvement of their organisational growth and success. There are various benefits of
having human resource management at the workplace, such as retaining top talent, improvement
of productivity and profitability and improvement of growth and success. These benefits
facilitate the company in improving its business performance.
Along with this, there is a number of ways identified that facilitate in improvement of
organisational growth, i.e. increase employee's motivation and satisfaction, retain employees for
a longer time and improve marketing strategies and tools. These are essential and important ways
that helped in the enhancement of organisational growth. There are various challenges
experienced by human resource within a workplace, such as change management, leadership
development, attracting top talent and fostering a culture of continuous learning. These are the
biggest challenges that have a negative impact on the business performance and growth of the
company. There are also various ways used for reducing employee turnover and managing the
workforce, such as providence of training and development, the increment of satisfaction and
motivation, providing monetary and non-monitory benefits. These are effective and efficient
ways that are essential in retaining top talent at the workplace. Therefore, all information is
essential and facilitates the attainment of each objective effectively and successfully.
REFLECTION
I am glad for getting a chance to conduct a research project over the role of human resource
in employee retention and organisational performance. I used different types of methodologies
for collecting information regarding the topic and meeting of research objectives. These
methodologies are positivism philosophy, deductive approach, quantitative research choice,
questionnaire and many others. All these are useful methodologies for me because with the help
of these, I easily attained research aim and objectives. I used questionnaire for collecting primary
and quantitative data. This helped me in achievement of each objective in successful manner. By
conducting this research I improve my knowledge regarding the role of human resource in
26

retention of employees and its benefits in improvement of organisational performance. Along
with this, I faced certain challenges while carrying out this research project. These challenges are
lack of time, unethical behaviour of respondents etc.
27

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APPENDIX
Questionnaire
Q1 Are you aware about the roles played by human resource within Piccadilly London West
End?
a) Yes
b) No
Q2 What are the major roles of human resource management at workplace of Piccadilly London
West End?
a) Recruitment and selection
b) Training and development
c) Performance appraisal
d) Talent management
Q3 According to you, human resource management helps Piccadilly London West End in
improvement of its organisational growth?
a) Yes
b) No
Q4 What are the major benefits of human resource management in the workplace of Piccadilly
London West End?
a) Retain top talent
b) Improve productivity and profitability
c) Improve growth and success
Q5 What are the effective ways for improving organisational growth of Piccadilly London West
End?
a) Increase employee’s motivation and satisfaction
b) Retain employees for longer time
c) Improve marketing strategies and tools
Q6 What are the major challenges faced by human resource management at workplace of
Piccadilly London West End?
a) Change management
b) Leadership development
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c) Attracting top talent
d) Fostering culture of continuous learning
Q7 What are the ways HR manager can use to manage their workforce in reducing employee
turnover of The Piccadilly London West End?
a) Providence of training and development
b) Increment of satisfaction and motivation
c) Providing monetary and non-monitory benefits
Q8 Does human resource important in reduction of employee turnover at workplace?
a) Yes
b) No
31