HRM's Impact on Organizational Growth: Piccadilly London West End

This research project investigates the critical role of Human Resource Management (HRM) in fostering organizational growth, specifically focusing on The Piccadilly London West End hotel. The study employs a quantitative approach, utilizing a questionnaire to gather data on HR practices, employee retention, and their impact on sales and overall business performance. The project aims to explore the HR strategies used by Piccadilly, identify ways to reduce employee turnover, and assess the significance of HRM in increasing sales. The literature review examines existing research on HRM functions, including recruitment, selection, employee relations, and compensation, highlighting their influence on organizational success. The findings are presented through frequency distribution analysis and are used to formulate recommendations for improving HR strategies and practices at Piccadilly, ultimately contributing to enhanced organizational growth. The research emphasizes the importance of managing talented employees and their impact on business growth.

Research Project
To investigate the importance of human resource
management in the enhancement of organisational
growth: A study on The Piccadilly London West End
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ABSTRACT
The main purpose of the current research project is to investigate the importance of human
resource management in the enhancement of organisational growth." A study on The Piccadilly
London West End. There are different activities used for completing the current project in a
systematic manner. Aim and objectives have been developed for completing the full research
project in a systematic manner. The literature review has been done by following secondary
sources, which are peer-reviewed articles, journals etc. All sources facilitated the researcher in
collecting secondary data about the topic. Research methodology following a quantitative
approach using a sample questionnaire. As data collection instruments. Data analysis has been
done by using frequency distribution analysis. Conclusion and recommendations are completed
by explaining information regarding the entire activities in a short and clear manner. In order to
improve organizational growth, human resource manager should mange talented employees as
workplace because they retain finest or top talent at workplace. This turn to impact on business
by improving their business growth.
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Contents
ABSTRACT....................................................................................................................................2
LIST OF FIGURES.........................................................................................................................4
LIST OF TABLES...........................................................................................................................5
ACKNOWLEDGEMENT...............................................................................................................6
Chapter 1: Introduction....................................................................................................................7
Overview of the topic..................................................................................................................7
Background of the company........................................................................................................7
Aim and objectives......................................................................................................................7
Research aim............................................................................................................................7
Research objectives.................................................................................................................8
Research questions.......................................................................................................................8
The rationale of the research........................................................................................................8
Approach and methodology.........................................................................................................8
Chapter Preview...........................................................................................................................9
Chapter 2: Literature Review.........................................................................................................10
Chapter 3: Research methodology.................................................................................................13
CHAPTER 4: ANALYSIS AND FINDINGS...............................................................................15
CHAPTER 5: A CRITICAL APPRAISAL, RECOMMENDATIONS & SUGGESTIONS FOR
FURTHER WORK........................................................................................................................24
CHAPTER 6: CONCLUSION......................................................................................................26
REFLECTION...............................................................................................................................26
REFERENCES..............................................................................................................................28
APPENDIX....................................................................................................................................30
Questionnaire.............................................................................................................................30
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LIST OF FIGURES
Figure 1..........................................................................................................................................16
Figure 2..........................................................................................................................................17
Figure 3..........................................................................................................................................17
Figure 4..........................................................................................................................................18
Figure 5..........................................................................................................................................19
Figure 6..........................................................................................................................................20
Figure 7..........................................................................................................................................21
Figure 8..........................................................................................................................................22
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LIST OF TABLES
Table 1: Roles played by human resource within Piccadilly London West End
Table 2: Roles of human resource management at the workplace of Piccadilly London West End
Table 3: Human resource management helps Piccadilly London West End in the improvement of
its organisational growth
Table 4: Benefits of human resource management in the workplace of Piccadilly London West
End
Table 5: Effective ways for improving organisational growth of Piccadilly London West End
Table 6: Challenges faced by human resource management at the workplace of Piccadilly
London West End
Table 7: Ways HR manager can use to manage their workforce in reducing employee turnover of
The Piccadilly London West End
Table 8: Human resource important in the reduction of employee turnover at the workplace
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ACKNOWLEDGEMENT
I would like to offer my special thanks to my supervisor and tutors for their help in this
project. I would like to show my thanks to my friends and family members by providing me
accurate guidance to complete the research project systematically and successfully.
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Chapter 1: Introduction
Overview of the topic
Human resource management introduces the process that helps an organisation in
recruitment, selection etc., of best candidates. In this, HR is the knowledgeable and skilled
person within an organisation. The resource introduces to limited availability or scare.
Management is how to optimise as well as make effective use of such scare or limited resources
so as to meet the goals and objectives of an organisation (Ackers, 2021). Therefore, HRM is
meant for the accurate application of an available, knowledgeable workforce as well as make
effective use of present human resource within the enterprise. There are different roles played by
human resource within a workplace, including recruitment and selection, employee relations,
employment law compliance, health and safety, staff training and development etc. All these are
major roles of human resource that will helps an organisation in improving its growth and
success at the national and international level.
Background of the company
The current report is based on Piccadilly London West End, which is a five-star hotel. The
hotel has a boutique bedroom and a fitness centre with free WiFi: all rooms mood lighting and
also a luxury bathroom with free toiletries and fluffy bathrobes. The human resource of
Piccadilly London West End played various roles with the purpose of improving business
growth. These roles are acquiring accurate worker, enhance employee efficiency, enhancement
of personnel development, increase employee satisfaction, analyse future manpower needs,
reduce employee turnover, long term business growth etc. Therefore, human resource
management within an organisation helps in the improvement of organisational growth.
Aim and objectives
Research aim
To determine the role of human resource management in retaining employees and its
impact on organisational performance: A study on The Piccadilly London West End.
.
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Research objectives
 To explore the HR practices used by Piccadilly.
 To explore ways that HR manager can use to manage their workforce in decreasing
employee turnover of The Piccadilly London West End.
 To determine the significance of HRM in increment of sales of Piccadilly London West
End.
 To recommend ways for improvement in the HR strategies and practice of Piccadilly.
Research questions
 What are the main HR practices used by Piccadilly?
 What are the ways an HR manager can use to manage their workforce in reducing
employee turnover of The Piccadilly London West End?
 What is the significance of HRM in increment of sales of Piccadilly London West End?
The rationale of the research
The main reason behind choosing of current topic is to identify the impact of human
resource management on the organizational performance by retaining employees. The current
investigation is important at the personal and professional level (Fapohunda, 2021). Depending
on a personal level, this research helps the researcher by enhancing their research skills, i.e. time
management, communication, data collection etc. With the help of these skills, the researcher
can easily do current and further investigation in a systematic manner. At the professional level,
this investigation helps in searching for the best job at human resource post in the hospitality
industry. Therefore, current research is highly important at the personal and professional level.
Therefore, current research project is important at personal and professional level by increasing
knowledge about the role of human resource in retaining of employees and improving of
business performance.
Approach and methodology
For carrying out the current investigation, quantitative research, deductive approach,
pragmatism philosophy, questionnaire etc., methodologies and approaches are be used for
gathering accurate information about the topic (Waples and Brock Baskin, 2021). The
quantitative and deductive approach is used for collecting and analysing information in a
numerical manner.
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Chapter Preview
There are different chapters that will be essential in the completion of the current project
effectively. These chapters will be explained as below:
Literature review chapter is based on secondary data that will be gathered from books,
articles, journals and many other secondary sources relevant to the title. Research methodology
is another chapter that includes different types of methodologies that help the investigator in the
achievement of research aim and objectives successfully. Analysis and findings is third chapter
that helps the investigator in the evaluation of gathered information from analytical research
technique (Genty, 2021). According to the current project, quantitative data is gathered from the
questionnaire and for evaluating such type of information; frequency distribution analysis is
applied by the researcher. Recommendations & suggestions for further work is important chapter
that includes recommendations regarding the improvement of the topic. Conclusion is a last
chapter that includes information about the entire chapters in a clear and short manner (Mahsood
and et. al., 2020).
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Chapter 2: Literature Review
The literature review is the systematic process applied for the collection of secondary data.
There are various sources that are essential in gathering secondary information including,
articles, books, magazines, publication research and many more. The main aim of the literature
review in the research project is to identify the research gap. Within a current study, the main
gap is the importance of human resource management in the enhancement of organisational
growth. In previous studies, there were lots of data available regarding the role of human
resource management within an organisation, but there was missing information about the
effectiveness of HRM in organisational growth. This is the main gap, and for addressing this,
research questions are used as below:
What are the main HR practices used by Piccadilly?
According to Chai (2020), HR practices includes recruiting, hiring, deploying and
managing employees of an organisation. The main purpose of HRM is to help an organisation in
the attainment of goals and objectives by giving and maintaining productive employees. There
are different functions of HRM such as planning, organising, directing, controlling, development,
procurement and maintenance of human resource. It is a process of managing the functions of
employing, creating and compensating the utilising HR, resulting in the development and
creation of industrial and human relations. This would shape the future practices and policies of
HRM with a purpose to contribute respectively to the individual, organisational and social goals.
On the other side, Pak and et. al. (2021), human resource management is the effective and
efficient use of HR in order to improve organisational performance and growth. This is a set of
organisational activities directed at developing, attracting and maintaining a talented workforce.
In addition, HRM is a planned and set of activities designed by a business to provide its
employees with the required skills and knowledge to meet current as well as future job demands.
According to the Naz and et. al., (2020), there is different HR practices used by
Piccadilly for achieving better outcomes. These are explained as below:
Recruitment and selection: This is a main practice of human resource that facilitates
Piccadilly in hiring of talented employees at workplace for longer time period (Dhanpat and et.
al., 2020). There are different ways of recruitment used by Piccadilly. These are direct
advertising, recruitment agencies, promotion and transfer etc. These are effective and useful
ways for recruiting candidates for vacant position.
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Providing security to employees: This is one of the main HR practice used by Piccadilly
for increasing employees productivity as well as reducing high employee turnover (Malik, Baig
and Manzoor, 2020). It is important for Piccadilly to secure employee identity as it increase trust
among employees that result in improvement of business performance.
Fair and performance-based compensation: This is another HR practice that help
Piccadilly in increasing of motivation and satisfaction among workers towards their job. It is the
role of human resource manager within Piccadilly to provide faire and performance based
compensation to their employees (VJ, 2020). This increase employee retention that trun to
impact on business performance and growth of Piccadilly.
What are the effective ways that can use HR for managing their workforce by reducing employee
turnover of The Piccadilly London West End?
As per the opinion of Agarwal (2021), this is the role of human resource to manage their
workforce that is only possible by reducing turnover at the workplace. There are different ways
that are effective in managing of workforce along with reducing employee turnover. These ways
are explained below:
 Communicate clearly: This is an essential way of reducing high employee turnover
within the workplace. This is the role of HR within Piccadilly London West End to
communicate all information about business in a clear and accurate manner. This turn to
impact in the reduction of misunderstanding or conflict among employees that result in
the reduction of employee turnover.
 Providing training to employees: According to Laguda (2021), This is an effective way
of managing the workforce and reducing high employee turnover. With the help of
training, the company can easily increase the knowledge of its employees that turn to
impact the enhancement of business growth and success. Talented employees have
accurate knowledge regarding the business and not leave an organisation that turns to
impact in reducing employee turnover.
What is the significance of HRM in increment of sales of Piccadilly London West End?
According to Garavan and et. al. (2021), human resource management is an essential and
important part of business organisation because it helps them in increasing sales of company.
There is a different importance of HRM for Piccadilly London West End. Human resource
management in the organisation helps in the improvement of employee’s productivity that results
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in the enhancement of organisational performance. As per the viewpoint of Mashhady, Khalili
and Sameti (2021), Higher productivity among employees facilitates Piccadilly London West
End in achieving long term goals and objectives within less period of time. An improved
business operation is the biggest advantage of having human resource management at the
workplace. HRM at the workplace help in improving employee’s knowledge and skills that turn
to impact in enhancing business operations. All these are important for Piccadilly in increasing
of their sales.
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