Human Resource Management Report: Chocolate Presence Company

This report delves into the core aspects of Human Resource Management (HRM) within the context of Chocolate Presence, a company specializing in greeting cards. The report commences with an introduction outlining the significance of HRM in organizational growth and then proceeds to evaluate the purpose and importance of HR in the organization, emphasizing the effective functions of HRM like staffing, compensation, recruitment, and training. It analyzes the selection processes, including interviews and psychometric testing, along with their respective strengths and weaknesses. The report also suggests essential improvements to the selection procedures, such as detailed job descriptions and the use of social media. Furthermore, the report examines the person specification for a receptionist role, including essential and desirable attributes, and discusses the advantages and disadvantages of internal and external job advertisements. The analysis extends to employee training, specifically Microsoft training, and its benefits for both employees and employers. The report explores the working environment at Microsoft and defines employee engagement, along with key approaches to enhance communication. Finally, it discusses the influence of HR decisions on training, recruitment, development, and rewards within the organization, concluding with a summary of key findings and recommendations.

HUMAN
RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................4
Evaluate purpose and importance of HR in the organisation for better growth in future .....4
Evaluate various section process and its strength and weakness ..........................................5
Examine the two essential improvement regarding to selection procedure that can be
implemented in chocolate presence........................................................................................6
TASK 2............................................................................................................................................7
Person Specification...............................................................................................................7
Advantages and Disadvantages of External and Internal job advertisement.........................9
TASK 3 .....................................................................................................................................10
Training Learning of Microsoft to its employers and employees ......................................10
Benefits to both worker and employers ...............................................................................11
Working environment of Microsoft Company ....................................................................12
TASK 4 .........................................................................................................................................13
Term employees engagement in the Microsoft ...................................................................13
Key approaches to improve communication in the organisation ........................................13
HR decision influencing training and recruitment, development reward in the organisation 14
CONCLUSION .............................................................................................................................14
REFERENCES .............................................................................................................................14

INTRODUCTION
Human resources is essential elements in the business which helps the employees to work
in an effective way (Noe Hollenbeck and et. Al 2017). HR which set a policies and procedures
for the betterment of the organisation in an effective manner. It involves roles and responsibility
of the employees and workers and providing training programs, performance appraisal and
reward system these some of things which need to be implemented in the business. Hire a new
candidate in organisation, Human resource management play an important role for the growth of
the company. In this report Chocolate Presence organisation which is situated in Yorkshire. It is
dealing in greeting cards and providing the products and services to the customer. The master of
chocolate is innovated person who design the product in different way which attract the customer
in a effective manner. The quality and services which provided by the company is massive high
growth. The major problem which the company is facing is the unemployment issues moreover
vacancies are more but the workers is less participate so HR of this company need to focus in
some activities which can retain more employees for the higher growth
TASK 1
Evaluate purpose and importance of HR in the organisation for better growth in future
The major functions of HR is to work effectively in the business place. The biggest goal
of the HR is working with the team in a professional manner. The key main functions of HRM is
helping the various department in organisation to maximize the work is effective way. Some of
the HRM department functions which are as follow:-
Staffing need : Human resource management team is mainly focusing on the roles and
responsibilities of the employees (DeCenzo Robbins and et. al 2016).This include certain
positions and job roles which are been assign to the staff by the team management. Personnel
screening of the candidate is necessary which will be aid to know about the capabilities of the
employees, according to that job is been assigned to the individual. In context Chocolate
Presence, HR team can work on this function in effective way, the management can promote the
interview process in their organisation.
Compensation : The payments is huge concern for employees and more over by
providing the appropriate structure of wages it will be easy for the workers to work ineffective
way. The Fair labour price which address to the minimum wages which need to be provided to

the employees. In context to Chocolate Presence, the manger team need to focus payment
method which should be done in an appropriate way. The employees who are working in the
organisation they should focus on the minimum payment that need to be done as a structured
form which should not affect the wages to the workers.
For the organisation the team is essential for development. More over recruitment and
training process should be development in effective way which aid for the growth of the
business. The importance of HR in the organisation which are connected below:-
Recruitment and Training: The responsibilities of the HR team. Mangers plan and
strategies which are used by management that should be suited for job description (Sparrow
Brewster and et. al, 2016).The task which are allotted should be followed by the staff in
attractive manner. The HR should use training sessions for enhancing the growth of the
employees in effective way. In reference to Chocolate Presence the manager and teams of human
resources should adopt this strategies which able to encourage the workers and guiding them all
so that they can be motivated and can be active in the business time period.
Performance Appraisals : HR of the company need to work on this part that is
performance of the employees which can enhance the skills of the worker. HRM encourages the
team to work in the organisation according to their skill and capability. Sometimes due to lack in
the works which can be examined by the management on the regular basis, which be aid to
suggestions for the improvement. In Chocolate Presence, HR of this company can adopt this tool
to enhance the growth of the business by performance appraisal employees will work effectively
and will work efficiently through which they will be alter about their promotions and salary
increments.
More over the growth of the company depends upon the workers contributions and
working effectively in the business. As a Human resource officer these are some of the points
that need to be focused while selecting any candidate into their organisation. Chocolate Presence
manager also need to follow this tools so that employees in the company can work according to
their skill and talents.
Evaluate various section process and its strength and weakness
Selecting the staff is not the easy task but it should be recruited through proper guidelines
through which right person should selected for the correct job (Alfes and et. al., 2013). More
over there are various type of the selection process which is involved in the management books

but the HR of the organisation need to focus on the task and procedures that may affect in the
development of the business. Two major stages that are included in this selection process which
are short listing and assessment. In the both process the candidate should be selected in fairly
without any favouritism. The major two methods which are been described below :-
Interview : An interview is defined as a formal discussion between recruiter and
employer in effective way through which qualified candidate is been selected (Budhwar and
Debrah 2013). A job interview which a potential capability person is been selected. In this
process educated and skilled workers are been shortlisted for an appropriate job profile. The
importance of this method is person who is applying for the job is capable of doing the task is
not which is been analysed by the mangers or employers and also even recruiter. The different
attitude and styles person is attending the interview by the management team select the one
candidate among the group of people. The interview which has different process that is group
discussion and individual interview and behaviour based interview and many more. There is the
positive and negative aspected both, the advantages of this process through the interview process
right candidate is selected for the right job, even negative aspect is that it creates the fear in the
minds of the customer which may affect the performance of the candidate. In context to
Chocolate Presence, manger should influence the interview training program.
Psychometric testing: The Psychometric which refers to analysing the minds of the
person, which be determined through education, talents, punctuality and appearance, these are
the important way of testing the candidate which able to work in a proper manner. The value of
this testing which include some characteristics, strength and weakness and styles which are been
used in the business. In this tool of selection the candidate is using this formal way of analysing
the knowledge and skill of the person. There are certain strength and weakness of this test the
strength is that it aid to know about the knowledge about the individual in affective manner. The
weakness of this testing is that sometimes there is partiality while screen and electing the
individual. In context to Chocolate Presence, HR management should focuses on this method
which will aid to the growth of company in effective manner so that employees will be recruited
in better way.
As per the above points explanation it can be instructed that interview process should be
followed by this company so that it will be less costly and time saving. As a human resource

officer interview is the best process of selection through which employees will be examined
properly and candidate can work in the proper manner.
Examine the two essential improvement regarding to selection procedure that can be
implemented in chocolate presence
For the effective process in the recruitment some of the major steps that need to be
followed by the company which are attractive and specific job details so that more candidate will
be attractive towards the job vacancy (Chelladurai and Kerwin 2017). All the job work is need
to be specific proper manner communicated to the candidates who all are interested in applying
the job. Job description should also be mentioned in such a way that right person should be
selected for the correct role. Using the social media mode which large number people is
connected and will be updated about the job roles and vacancy. Sources of past candidates that is
past relation with the employees who left the company from them data of new employees can be
collected and can be communicated in effective way. In context to Chocolate Presence, the
company can use these techniques for the better growth through which proper management and
employees can be selected in the company .
As a Human Resource Officer these are some of the techniques which should be used by
the company in affective manner and by encouraging the right candidate will aid to the growth
and increase the profitability of company.
TASK 2
Person Specification
The personal attributes which symbols the potential ability of the employees in a specific form
which is some what matches to job description (Huselid and Becker 2011).The attributes and
skills and experiences and knowledge and qualification which the candidate is possessing for the
job roles around the world. The foundation of the recruitment is done through the personal
attributes of the employees. The potential employees which are working in the organisation need
to be focused about their job roles and duties. The nature of job role which need to be conducted
in the development of the business. The HR manager who are gathering and recruiting the
correct person for the right role. In context to company of Chocolate presence, the HR is making
the individual specification for the post receptionist in their organisation a brief is been
mentioned below:- modified feedback and changes are marked with blue colour

Person Specification
Position : Receptionist
Area : Assistant Administrator officer
Important : This shows the requirement need :
Particulars Essentials Desirable
Experience and Qualification B.A arts from LIM college of
arts and should have a
working experience in any
field
Maximum 1 year experience
Skill and abilities Communication skill
Attractive personality
Respectable attractive voice
Punctuality, Discipline, Work
according to the rules,
responsibilities
Job description: It is written format which it includes the general task and duties in effective
way so that responsibilities are been explained in a effective way. The task and skills which are
involved in a specific way that it will be able to conclude the work in effective manner. It is type
of recording the job information and it a format of document about the job vacancy, it is
sequence of work with simple list and strategies are been followed by the management team of
the company to attract the new candidate in their company.
Job description
Job title Receptionist
Department Assistant Administrator officer
Main purpose  To attend the international calls and to allocate the meetings and
conferences in pleasant manner.
 To provide the valid data and information about the visitors and
unknowns.
Key Task  To work effectively as management team and more over all the calls

and meeting should be assigned in proper manner.
 An greeting behaviour to clients who visit the company for specific
reason
 All time available while dealing with any issues in the conferences
calls.
 All couriers and arrangements of clients should be work in effective
way.
Key Objectives  Be loyal towards the roles and duties which are been assigned by the
management team.
 Working hours should be completed.
Responsible for
staff
 Arranging the broad meetings of employees and employers.
 Ordering soft drinks
 Guiding the visitors and providing the infrastructure facilities which
is need at that time.
Reporting to Mr. Shamanise Roy (Human Resource Manger )
Mobile No: 967832108
As per the above detailed statement and formates of the job role it can be done like that
Chocolate Presence, human resource manger need to work in a effective way and in an attractive
manner which will lead to the growth of the company.
Advantages and Disadvantages of External and Internal job advertisement
Advertisement is a way of communication which are availing the services in proper
manner (López-Nicolás and Meroño-Cerdán 2011). In other way recruitment and selection
which need to be focused by the company for the better growth. In reference to Chocolate
Presence which need to follow some of the instruction for the benefit of the company. Some the
external and internal factors that affected the company which are as follow:-
Advantages of External Advertising
The organisation of this company which are applicable in the pool of the organisation and in
respect to it the social media is affecting a lot in the business industry the candidates are working

the social approaches for finding the new jobs. More over the growth of the business depend
upon the value of the business. In context to Chocolate Presence the company need to approach
the large number of pool of candidate so that work can be done in an effective way more over the
vacancy of the work which need to be coordinated in affective way. The rivals of the company
they taking initiative step to overcome the problem. Advantages of this external is the high reach
to the audience so that the work can be done in effective manner.
Disadvantages of external Advertising
The demerits of the external advertisement is time consuming for any organisation
because it includes a huge amount of investment for the ads and promotions which affected the
business due which company can go to loss. In references to Chocolate presence, the human
resource management need make a balance data for the social media. Another it create a costly
method which need to overcome for the growth of the business.
Advantages and disadvantages of the internal advertisement
The advertisement is more over cost effective, the methods which are used by the
company that is recruitment and selection process which organisation need to find out the skilled
labour in the company (Messersmith and et. al., 2011). The hard work employees are not an easy
task so for them training sessions through different social media channels are been done. In
context to chocolate presence the company is using this channel of networking for the growth of
employee. Disadvantages of this company is exposure to competitors, in the external
advertisement there are inflation and risk which respect to the growth of different company, the
rival competitors are using the variety rules and regulation for improvement in their workforce
in context to chocolate presence the company uses different exposure through advertisement,
growth can be expanded.
Job advert for receptionist vacancy which is need for the Chocolate Presence the Human
resource management which should use the social media tools for promoting the growth of the
business. The company of HR should give advertisement in newspapers for attracting the more
candidate. The development of the process which need to more implement for the future growth .
So as a Human resource officer it will be suggested that the job advertisement is the important
role which should be implemented in business growth.

TASK 3
Microsoft company is software company which working in effective way and even grab
many young employees towards their organisation it one one of the biggest multinational
company which is working hard for the better success the opportunities and rewards which the
company is is providing to its employees which helping them to grow in industry in effective
way (Marchington and et. al., 2016).The main vision of company is “To change the world by
creating new things around the world”.
Training Learning of Microsoft to its employers and employees
Training and development is the best part of the business and more over employees in the
organisation should have the learning attitude so that the work can be done in an effective way
(Renwick Redman and Maguire 2013). The planned process of attitude which is need to be
noted for enhancing the knowledge and behaviour in an effective performance activity. Training
is provided to those employees who need to know about the company and more over can work in
the essential manner even all the task work which been provided to employees in affective way.
In context to Microsoft company which is working hard for the growth but due less
involvement of employees they have decided to conduct the effective training and development
sessions for new workers in their company. Learning is the process of absorbing information and
retaining it with the aim of increasing skills and abilities in order to achieve goals, It is all about
equipping a person to tackle not just today's issues, but preparing him/her to creatively come up
with ways to tackle tomorrow's issues. Some of the techniques which can aid the company for
the growth of the business which are
Systematic Model of Learning and Training
The data collection which need to identified the value of the activity which need to be
extent for setting up of the objective (Rubery and Urwin 2011). The data is gathered which
created bias and also depended on the group at completion of task. The various outcomes which
is need to participate in the business growth. This system which denotes feeling and interest of
the individual towards the work and process which need to be surmised in affective way. The
major part of the business development is the training and learning sessions of the employees
which created the path goal of the worker in effective way. Learning is the beginning step that
every employees need to take in organisation. However the path goal of this model is to make
understand about the work to workers by providing them training facility and internships for

young people who are looking for the job in the Microsoft. This company is adopting this tool to
make the employees more familiar about their work and for the higher growth. In the competitive
market the company need to use the updated techniques for the betterment of the individual in
the organisation.
Benefits to both worker and employers
Development and Training : Microsoft is huge company which direct 1000 of
employees who are taking part in the information technology company (Schermerhorn and et. al.,
2014).Moreover the company is providing certain benefits to its employees and employers and
they all are encouraged with the facility given by the organisation. Some of the advantage which
consider in small groups the short term and longer term benefits of development and training,
some of the benefits are mentioned below
 An employer’s perspective towards this organisation that employers need not necessary
to take burden of the employees for their work because due to training facility which is
provided by Microsoft affect the employees in best way which increased the growth of
the business. The individual’s view, about this company is beyond imaginative more over the facility
which aid for the betterment of employees in such way which need to be noted that the
workers contribution affect the business development. Additional benefits which the
organisation is giving for the employees which are as follow: Medical Health facility: The health care treatment is given to employees and employers
which is necessary for growth opportunity. Monthly health check-up is done for making
the worker healthy in the working environment.
 Support to family member : The support for the education to children of the employees
and providing the tension free. So in context to Microsoft, the human resource manager is
providing these certain benefits to its employees.
Working environment of Microsoft Company
The healthy environment refers to growth opportunities for the employees and more over
the employees (Sheehan 2014).The encouragement which need to be done in organisation for
higher production. In market filed many competitive rivals are working in effective for the better
involvement of talented individual. Microsoft is also working under certain laws and rules for the

higher growth, employees growth depends upon the applying certain policies. Some of major act
which company using which are as follow:-
The Equal Pay 1970 Act :The payment process in every organisation should be given at
proper time because now government rule are more effective due to which employees and
employers need to focus on the correct payment method according to the hours wages must be
given to the worker.
Opportunities Policy to employees: The Government rules are need to be improved for
the growth opportunities and even for the achieving the goal of the business. Both female and
male should given same employment opportunity so that every one in company can be treated in
same way.
In context to Microsoft the company need to adopt these act for the better growth and as a
Human resource manager this act should be there in every company which been registered under
the law
Elaborate the motivation process which are been adopted by the Microsoft
Microsoft company is multinational company and it is providing the motivation sessions
which can be given through cash or words employees working in the company is happy due to
healthy environment and more over the adoption techniques that is Herzberg's theory which is
provided such hygiene motivation practises that company can be done according to the job role.
Many more motivation techniques are been used from which employees are motivated in better
way and will work effectively. For the higher growth the organisation is working hard for the
better planning and sessions of motivation for the employees betterment.
TASK 4
Microsoft is working effectively in organisational world more over workers involvement
in the business is also playing positive manner, however goals of the business which need to be
estimated for the future growth opportunity in the work (Sparrow Brewster and Chung 2016).
Term employees engagement in the Microsoft
Employees engagement which involved the large number of employees need to be there
in the company for effective planning and growth level. Foe every organisation workers are
important mode through which work is been accomplished. The planning and directing the work