This report provides a comprehensive analysis of Human Resource Management (HRM) within the hospitality industry, focusing on the practices of Holiday Inn and Hilton hotels. The report begins with an introduction to HRM and its importance, followed by a detailed examination of job descriptions and person specifications, including examples from Holiday Inn. The selection processes of different service industries, specifically comparing Holiday Inn and Hilton, are then discussed, highlighting the use of interviews, presentations, tests, and psychometric assessments. The report also explores the contributions of training and development activities to enhance organizational performance, culture, employee morale, and address weaknesses. The report concludes by summarizing the key findings and emphasizing the significance of effective HRM practices in the hospitality sector. The report is based on the HND in Hospitality Management Unit 9, and includes relevant academic references.
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