Human Resource Management Report: Kingfisher PLC Analysis

This report provides a comprehensive overview of Human Resource Management (HRM) practices within Kingfisher PLC, a major European retailer. It begins by defining the purpose and functions of HRM, including workforce planning, recruitment and selection, and employee relations. The report then analyzes the strengths and weaknesses of various recruitment and selection approaches, differentiating between internal and external methods. Furthermore, the report delves into specific HRM practices implemented at Kingfisher, such as training and development, performance management, and reward systems, evaluating their effectiveness in enhancing employee performance and organizational productivity. The report also covers the importance of employee relations and the impact of employment legislation on HRM decision-making. Finally, the report includes practical elements such as job specifications, CV preparation, interview documentation, and a sample job offer letter, offering a holistic view of HRM processes within the company.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Purpose and functions of HRM...................................................................................................1
Strengths and weaknesses of recruitment and selection approaches...........................................2
TASK 2............................................................................................................................................5
HRM practices within Kingfisher for employee and employer..................................................5
Effectiveness of HRM practices..................................................................................................5
TASK 3............................................................................................................................................7
Importance of employee relations in organisation.....................................................................7
Employment legislation and its impact on HRM decision making.............................................8
TASK 4............................................................................................................................................9
Job specification..........................................................................................................................9
CV.............................................................................................................................................10
Documentation of preparation notes for interviews..................................................................11
Job offer letter...........................................................................................................................11
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is a function of any organization or company which deals
with concern that are affiliated to staff of firm in term of compensation, safety, benefits, hiring,
training and motivation. They help through manage people in firm's and also effort for creating
healthy and creative work culture. The present report is based on Kingfisher Plc company that is
a British multinational retailing organization which is located in UK and it is one of the biggest
home improvement retailer in Europe (Stone and et.al., 2015). The current assignment will be
covered details about functions and purpose of HRM and explain weaknesses and strengths of
various approaches of recruitment. This report will clarify benefits of HRM practices within
company employee and employer. It also justifies the effectiveness of different Human resource
management practices in terms of raising firm productivity and profit. Furthermore, this study
also ailed job specification process and documentation of preparatory notes for interviews.
TASK 1
Purpose and functions of HRM
Kingfisher plc is one of the leading retailer in Europe based around three sectors- general
merchandise, DIY and electrical. They employ 13,000 individual in 2,900 stores across 15
countries and have some its famous retail brands in Europe, include Casrtorama, Screwfix and
B&Q. It is known as largest commercial property developer in UK, where they are owing more
than 1,200 buildings ranging form hotels to apartments. Workers are of the most essential assets
which require consistent development and growth. With the help of Human resource manger
kingfisher will create healthy work culture in organization that improve effectiveness of
employees performance in workplace. HRM duty is to lead restructuring of Department as part of
organizational changes.
Purpose
Company run their business in different countries where many people are working under
the management of Kingfisher. Human resource department will help to organize each and every
activities of workers. Its main purpose is to manage needs and numerous demand of firm
employees. Form legal to financial matters HRM help in increasing the efficiency of company's
and contribute for running business effectively (Boon and et.al., 2018). Its main purpose is to
increase productivity of company by optimizing effectiveness of their workers. They have to
manage day to day activities of staff in manageable ways. Human resource manger
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responsibilities are fall into three main areas: workers benefits and compensation, staffing and
designing and defining work.
Functions
Workforce planning, is the main function and continual procedure using by HRM that
align priorities and needs of Kingfisher with those of its workforce to assure it will meet their
regulatory, legislative, service and production requirements etc.
Selection and recruitment, is a procedure or function of HRM which brings pool of
potential candidates who will help Kingfisher to achieve its goals. In this process human resource
manager hire new qualified people and select right applicants who have all the skills and required
knowledge.
Employee relations, is one of the most important part of successful organization in which
people feel free to share and express their thoughts and ideas with the others in workplace.
Kingfisher human resource department focuses on making good employee relations and handles
workers relation matters within company (Functions of HRM, 2017). This department balance or
maintain the relationship between management and employees by encouraging communication.
Best fit approach is alien with contingency theory, it emphasizes that Kingfisher HRM
strategies will be congruent with circumstances and context of company. It exponent the
organization's reward system will be aligned to company strategy. On the other side best
practices is group of HR policies which involves reward program, it leads to high motivation and
better worker commitment and best fit is one of the strategy that are using by human resource
manager which results reflects in achieving goals and competitive advantages of firm.
Strengths and weaknesses of recruitment and selection approaches
Kingfisher plc employs more than 130,00 people in its 2,900 stores across 15 countries
and its most known retail brands is established in Europe. Within the help of effective team they
will run its business effectively which results in maximize productivity and profit. Company aim
is to achieve its desired organizational goals and increase profitability more than the others in
marketplace. HRM of firm recruit and select new candidates in Kingfisher that help to gain
business objectives. Recruitment and selection is one of the best methods or process using by
company's to strengthen its brands and make it stronger than another. Recruitment refers of all
over procedure of shortlisting, attracting, appointing and selecting qualified people for jobs
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within firm. Internal and external are one of the two approaches of recruitment using by
organization for raising its position in marketplace.
Internal sources of recruitment-
It refers to hire workers within company internally, in other words candidates seeking for
various positions are those who are presently employed with same company's. Internal
recruitment process has been held on selecting workers from existing workforce and take them up
for new post or job position in Kingfisher. Transfers, promotions, employee referrals, recruiting
former employees etc, are the types of internal recruitment.
Strength:
 Internal recruitment is quicker process and completed within lower cost to hire someone
internally.
 It boosts up the moral of workers and make them responsible.
 It encourages and motivates employees to work hard and maximizes work relationship
with Kingfisher more than now.
Weaknesses:
 It creates conflict among organization workers or colleagues that impact on productivity
of firm the most.
 Worker who are not promoted or transfer will be end up being demotivated and unhappy. It has restricted scope because all vacant posts cannot be filled.
External recruitment-
It refers to hire people outside form the Kingfisher, HRM recruit new applicants those
who are seeking to garb the best job opportunities. New candidates come up with innovative and
creative ideas or thoughts which is very beneficial for organization.
Strength:
 It promotes new chances for job seekers.
 It increases branding of Kingfisher through external recruitment.
 It will raise company position at higher place.
Weaknesses:
 It consumes more time as selection procedure is very long.
 It is very expensive process as compare to recruiting through internally.
 External applicants demand more benefits and remuneration.
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Selection approaches-
It is very essential operation of HRM, it designed or plan to increase employee strength in
order to gain employer's objectives and goals. Internal and external selection is one of the
approaches using by firm to increase productivity.
Internal selection
It refers to evaluation and assessment of workers form within company as they move form
job to other position through transfer systems.
Strength:
 It increases retention and morale of employees.
 Increase productivity and profitability with the help of existing staff.
 Continuity of management operations.
Weaknesses:
 Lack of diversity.
 It put company at competitive disadvantage. It creates discord in workplace that impact everyone.
External selection
External selection is one of the process that conducted for hiring new applicants in
kingfisher which make its business more powerful and successful.
Strength:
 It brings fresher knowledge and skills.
 It promotes better competition at workplace.
 It provides the best opportunity for new outlook on industry that Kingfisher need to stay
competitive.
Weaknesses:
 External selection damage other employee morale.
 It takes longer time and need more investments.
 It also consumes more time to trained new or external applicants.
TASK 2
HRM practices within Kingfisher for employee and employer
HRM planned approach to manage staff members effectively for better performance.
Human resource management practices are device that help in achieving business objectives and
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enhance productivity of Kingfisher more than another. Learning, training and development,
performance management and monitor employee work performance and reward and
compensation system are the best practices of HRM in organization.
Training and development, it is the most important functions or practice of human
resource management that include new employee orientation, professional development and
leadership training (Rothenberg, Hull and Tang, 2017). Organization human resource manager
improve workers skills and develop their knowledge more than now which is very beneficial for
them as well as Kingfisher. It improves staff job skill in its current positions and help to equip
them with expertise for cross functional work that will maximize their value to firm. It is one of
the best program for both employee and employer where they will develop more knowledge's and
give effective performance in workplace.
Performance management in HRM practices is the procedure of reviewing workers
performance during prefatory year and help in deciding where they stand for. It is an ongoing
system of communication by human resource manager of firm among employee and employer
that occurs throughout the year, in assistance of completing strategic objectives of Kingfisher. In
this program HRM monitor individual working styles and performance and try to manage it in
managerial way.
Compensation and reward system often are viewed together by human resource
manager of company. It has been conducted for those workers who are giving its effective
performance and accomplishing its tasks on time. It presents comprehensive view of how firm
employers rewards its workers. Reward system is one of the best HRM practices that will
enhance staff work activities and also develop its interest towards achieving organizational goals
and objectives. Human resource manager give rewards to its employees when they gain desired
goal and attain targets that they jointly set with other people in workplace.
Effectiveness of HRM practices
Training and development methods is very effective for both workers and organization
which brings the best opportunities for them. Training program is conducted for existing and new
applicants in firm that allows all of them to strengthen its skills that each employee need to
develop or improve. Development process bring worker to higher level where they have similar
knowledge and skills. It helps for reduce any weak links within Kingfisher who rely heavily on
others to accomplish common work tasks given by the employer. It is beneficial for company as
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well as it staff because training and development increase job satisfaction and raise morale
among workers. Via getting good training people will improve its qualities and activities that
directly impact on profit margin of firm. Throughout this procedure existing and new candidates
change its working style that will increase profitability and productivity of Kingfisher more and
more in marketplace. It helps to motivate people more than now and better than then the other
firm's staff. Training make employees capable and stronger for adopting any new technologies
and methods that support in gaining competitive advantages. It increases capacity in staff for
innovating and doing creativity in products and strategies.
Performance management and monitor employee work action is very essential for
human resource manager of Kingfisher. It ensures that all workers understand importance of its
contributions to organizational objectives goals. It improves employee loyalty and retention
towards firm and also enhance its performance that is beneficial for company in which they will
increase it productivity and raise profit margin. By managing staff activities and monitor their
working action HRM will know where they want to improve or make efforts for betterment.
Performance management procedure is one of the most important function of HRM that mainly
focuses on results rather than activities and behaviors of workers. It is a managerial way where
individual performance goal are aligned with organizational goals and achieve firm's overall
objectives. In organization when workers understand its role and work without any question what
is expected of them, they will smoothly determine if that role fits within its overall career
aspirations. Performance management and monitoring staff performance motivate workforce and
increase its productivity more than now which enhance company profit margin. Through
knowing employee's weaknesses and strengthen via monitoring HRM will try to make it better.
Compensation and reward system help to attract new people towards Kingfisher and
also contribute in retaining its best employees with them for longer term period. In this process
organization provide good salary packages and give many benefits that includes compensation,
incentives or rewards and other things which keep talented workers with company. HRM give
many benefits to its staff members that will help to engage most knowledge's and skilled people
in workplace who give its efforts for making businesses more successful and develop its growth
as well as increase profit and financial budgets. They hire qualified candidates and keep those
workers productive and loyal. Thus, to grab the attention and keep its best workers with firm they
give package including all the benefits such as rewards for good work or performance, health and
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safety benefit and paid vacations etc. Compensation is another sentence for wages which is very
beneficial for staff members as well as company. It motivates employees to perform effectively,
join organization, put efforts, come to work and also motivate individuals by show its position in
firm structure.
TASK 3
Importance of employee relations in organisation
Employee relations refers to firm's efforts to manage relationship between employees and
employers. Kingfisher builds good or healthy employee connection with its staff via provides
consistent and fair treatment to every one so they will be committed to its jobs and loyal towards
organization. The main purpose of this program is to strengthen worker and employer
relationship through resolving and identifying workplace issues, providing support and measuring
their morale and satisfaction level. Managing worker relations is very important for HRM
whether professional or personal. It is essential for company in order to keep healthy and good
professional relationships among people.
In Kingfisher Human resource manager keep positive work culture and maintain good
employee relations which is beneficial for them (Obeidat and et.al., 2016). Communication is one
of the best way that help to create healthy or positive environment in workplace because of this
process employer will resolve the problems among workers and also bring good outcomes that
maximize productivity and profitability more than the other organizations. It impacts on HRM
decision-making procedure in which they make effective plans or strategies for developing it
more and more. Human resource management need to solve people issues and make them
comfortable through provide training and development session that improve its performance
better than now in company.
Positive employee relationships impact on HRM decision-making functions in which
they can carefully select employees those who have good skills and knowledge. They can
consider its applicants values rather than skill as well as they will ask question about how they
manager peer and management interaction at other jobs. They can make new strategies for
building it more powerful and better than now which brings opportunities and garb competitive
advantages. In order to build trust or grab the loyalty of employees, HRM need to have
consciously focused on communications methods with staff that help to solve issues and make
creative culture.
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Poor employee relationship directly impact on organization profit margin and
productivity that will decrease it performance in business world. Lack of communication is one
of the reason for poor employee relation. In unhealthy environment people do not give respect
with each other and cannot help another whenever it required. Lack of focus and interest result in
delay and errors in accomplishing tasks given by the leaders or manager. It influences on HRM
decision-making system very much and after that they make their plans for improving it. To
satisfied workers they make effective communication that solve conflict situation in workplace.
Collaboration is one of the best methods that help HRM to make good employee relationships
among worker. They can create collaborative environment or work culture which help to build
trust and develop understanding level between employer and employees. Human resource
manager guide them and give direct who to perform in organization that make them responsible
and support in accomplishing projects on time.
Employment legislation and its impact on HRM decision making
Employment legislation is law that govern employment within workplace with everyone
who work in any organizations, it influences employer, union and employees directly. It exists to
regulate relationships between workers and businesses. By complying with relevant legislation
kingfisher will engage staff with them and ensure that their recruiting procedure, workplace and
dismissal system are fair for each of individual.
Employment Rights Act 1996 is UK parliament Act passed by conservative government
to systematize existing law on people rights in UK labor law. Including reasonable notice before
fair dismissal, unfair and redundancy dismissal and time off for parenting are the purpose of this
act which has to be focused by any companies. It provides protection to workers about payments
and wages. This is beneficial for employee of Kingfisher that influence upon decision-making
process of HRM. They need to implement this Act in company policies and strategies which they
already make before it. Human resource manager can provide individual all the rights that they
deserved in workplace. They have to pay wages and packages base on its performance and ability
of work that give benefit for both workers and organization and increase their profitability. Staff
members have rights to reasonable notice before having its employment contracts. HRM must
give minimum 1 week's notice before dismissed any employee in company and for those who
have performed for more than a month ago.
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Equality Act 2010, is an Act of UK parliament that concentrated on workers equal pay
and rights of wages. It protects individual against harassment and discrimination and make them
comfortable and satisfied with its job. In case of disability workers are under duty to make
reasonable adjustments to its workplace to get overcome barriers experienced by disable people.
It effects on HRM decision-making procedure where they have to make some major
modifications for example, changes in existing policies of firm. Kingfisher human resource
manager need to implement this Act in their working style and treat everyone equally without any
difference. According to it they must give equal opportunities to grow in their personal and
professional life. They should bans unfair treatment of staff members on bases of age, race,
disability, gender etc. and helps each of them for achieving its goals in workplace.
Health And Safety Act 1974, lays down huge ranging duties on workers in any firm's.
Under this Act companies will take care about its worker safety and give safety training to them
which help during any incidents. It is primary piece of government legislation workplace health
and safety in Britain. It defines the duty of employer, leader, manager and other people who are
working in premises for maintaining safety within most work areas. HRM of organization must
comply this Act and provide all the safety equipment around work place that help to secure
people life's.
TASK 4
Job specification
Job Title: Human resource assistant
Location: 221, Baker street London, UK
Report to: Senior HR manager
Job Role Summary:
Human resource assistant role is to support the all over business strategy and recruitment and
selection plans that grow business more. Furthermore, role is to improve and develop workers
skills and knowledge and hire talented people in firm.
Key responsibilities:
 Plan functional and departmental training required by organization planning for
employee retention.
 Design recruitment and selection programmes necessary to meet desired organizational
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goals.
 Allocating the roles and responsibilities to newly recruited employees.
 Maintaining the pay roll and ensuring the implementation of employment laws and
policies,
 Handling the grievances and other work related issues faced by employees at
Kingfisher.
Required Qualifications:
 BA in HRM
 Got IT in communications skills
CV
Name: Anthony Brown
Contact: 6584451455
Address: 223 B, oxford street, UK.
Email: [e-mail]
Qualifications:
 BA in HRM
 MA in HRM
 IT skills
Experience:
 1 Year experience in TESCO
Skills:
 Organize Training and development session
 Effective communication skills
 Workforce planning
Documentation of preparation notes for interviews
Before going for interview in Kingfisher organization candidates will prepare notes and
get some information's about functions and business activities. They will carry its resume,
documents and other important certificate which help during interview process. Company need
HR assistant in firm who manage employee performance and motivate them for accomplishing
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