Human Resource Management Report for HND Business Management Course

This report delves into Human Resource Management (HRM) practices within the context of a business scenario, focusing on the "Say it with chocolate" company. The report begins by outlining the core purposes and importance of HR functions, including recruitment, selection, training, and employee relations, while also addressing common challenges faced by HR departments. It then explores the roles and responsibilities of an HR officer, encompassing performance appraisal, compensation management, and the implementation of rewards and incentives. The report examines various selection methods, such as English and maths tests, informal interviews, and reference checks, evaluating their advantages and disadvantages, and proposes potential improvements to enhance the selection process. Furthermore, the report creates a person specification for a receptionist role, providing a rationale for suitable advertising media, and analyzing the pros and cons of different job advertising methods. It also covers the benefits of apprenticeship and graduate training schemes, employee development opportunities, flexible working practices, and job design. Finally, the report discusses employee engagement strategies, the role of communication, and the influence of employment legislation on HR decision-making. The report provides a comprehensive overview of HRM practices and strategies.

HND Business Management
Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................4
PART 1............................................................................................................................................4
TASK 1............................................................................................................................................4
(A) Purpose of HR function and its importance and current problems ......................................4
(B) Roles and Responsibilities of HR officer ............................................................................5
(C) Advantages and Disadvantages of selection methods .........................................................5
(D) Potential improvements that could be made to the current selection methods.....................6
TASK 2 ...........................................................................................................................................7
(A) Create a Person specification for the role ............................................................................7
(B) Provide a rational for a suitable medium for placing the advertisement.............................8
(C) Advantages and Disadvantages of methods of advertising jobs. .........................................8
(D) Producing interview questions which would help to improve selection decision making
process.......................................................................................................................................10
PART 2..........................................................................................................................................10
TASK 3 .........................................................................................................................................10
(A) Evaluate benefits of apprenticeship and graduate training schemes for both employees and
organization...............................................................................................................................10
(B) Development opportunities to staff in a permanent job role..............................................11
(C) Benefits of Approach of flexible working practices...........................................................12
(D) Job design and System of rewards for motivation of workers ..........................................12
TASK 4 .........................................................................................................................................13
(A) Employees Engagement ....................................................................................................13
(B) Employees engagement an integral strategy of employees relation ..................................13
(C) Identifying approaches to engaging workers and importance of improving communication
in the workplace........................................................................................................................13
(D) Identifying the main pieces of employment legislation and influencing human resource
decision making ......................................................................................................................14
CONCLUSION ............................................................................................................................14
REFERENCES .............................................................................................................................16

INTRODUCTION
Human Resource Management is the important part in the organization. It concerns of the
employee’s relation, organizational changes and industrial relation. It is designing to maximize
the employee’s performance, focusing on policies and system. HRM is the responsibility for
employee’s benefits, recruitment, training and development. Say it with chocolate is the
company which is providing the greeting cards and presents in the UK. Another company as
consider as Microsoft is the company, which is developing computer software, consumer
electronic and personal computer and services. In this report, it will explain purpose and scope of
HRM, recruitment and selection, employee performance, development and rewards system
(Ahuja and et.al. 2017).
PART 1
TASK 1
(A) Purpose of HR function and its importance and current problems
The purposes of HR functions are helping of decision making relating to HR policies,
strategies, controlling operations and analysing the workforces.
Recruitment and Selection: The purpose of recruitment and selection is to helping for
creating opportunities for the new candidates. Say it with chocolate is the company, is recruiting
and selecting those candidates who are creating and designing of innovative gifts orders. For
working in company, candidates are requiring English comprehension and maths.
Training and Development: It is the function of human resources management for
employee’s development and growth. The company is giving the training of employees for
creating and designing the innovative greeting cards and gifts of orders. By giving training for
employees, is helping for achieving the organizational and individual's goals (Albrecht and et.al,
2015).
Employees Relation: The Company should make efforts to developing and build up
relationship with the employees in work place. The purpose of employee’s relation is developing
the future growth. Through this function, company is achieving the goals and objectives.
Therefore, company is giving the rewards and reviews of performance for development of
employee’s relation.
There are many problems in HRM such as performance management, compensation
management, HR policies and procedures, workforce analysis, organizational behaviour and HR

legislations facing by say it with chocolate company. The HR manager of company should make
efforts on proper utilization of resources, man power planning, and cost of training and
development of employees in workplace (Chandrashekar and Sahin, 2014).
(B) Roles and Responsibilities of HR officer
In the company, HR officer is playing many roles and taking responsibilities of human
resource management, such as recruitment and selection, performance appraisal and professional
development.
Performance Appraisal: It is the method of analysing performance of employees in
workplace. It is responsibility of HR for evaluating the performance and giving the performance
reviews. From using different methods such as: 360 degree feedback, rating and other in the
company. Through these methods, they are analysing and evaluating the job.
Recruitment and Selection: It is the main responsibility of HR for creating the
opportunities for peoples who wants working in company. The main objective of recruitment and
selection is attracting talents and hiring resources in workplace. For recruiting and selecting the
employees, HR is planning and devising the strategies and guidelines for requirement of job
descriptions in the company (Karanges and et.al, 2015).
Compensation Management: The HR is playing role in managing the compensation
like salary and incentives. Therefore, HR is adopting rules and regulation relating to
compensation which are using in company. For managing the compensation, including
calculation of salary, cutting of wages and monitoring attendance.
Rewards and Incentives: It is main responsibility of HR, is giving rewards and
incentives from analysing performance of employees in the workplace. It is important for
employee’s motivation and future growth. HR is giving many kinds of rewards such as bonus,
profit sharing and promotions. Sometimes, HR is giving the performance based rewards of their
employees.
(C) Advantages and Disadvantages of selection methods
The say it with chocolate is company which are providing tailor made chocolate based
greeting cards and presents. So that they are requiring of applicants who are having English
understanding and maths (Kaul and et.al, 2017)
English and Maths Test: For selecting the applicants, company is using the English and
maths in selection methods. By this method, they are analysing and evaluating the calculation

speed and communication skills. The advantage of test is helping for company is to identifying
the communication level. Disadvantage of this method is to require extensive time to grade, not
easily identified. Some persons are not submitting tests for fear of exposures. Therefore, it is not
good for selection process.
Informal Interview: The Company is using informal interview method for selecting the
candidates. It is different from face to face interviews. For example, recruiters may invite
candidate in coffee shop for interview, it is called informal interview. The advantage of informal
interview is to helping for applicants for giving answers of comfortably (Kizuna and Sato, 2017).
The disadvantage of informal interview is time consuming, disappointed, lack of attention. It
decreases scope of innovation ideas from outside the organization. It leads to conflicts between
departments.
References: The Company using references in selection methods for selecting the
candidates. Through references, provides valid information of candidates and insight into skills,
abilities and knowledge. It is helping to avoiding hiring mistakes and selection decision. The
advantage of checking references is giving all valid information of candidates. The disadvantage
of references of selection method is to lack of personal contact, incomplete information and
inability of references to comment.
Ability Test: Company is conducting test for identifying the ability, capabilities and
capacities of work. Through test, manager is to giving the task and identifying the skills and
abilities. The advantages of ability test are measuring candidate's capabilities and capacities.
Ability test does not measure all areas. These tests are not fair foe employees in organization.
This test is difficult for employees who come from other culture.
(D) Potential improvements that could be made to the current selection methods
In selection methods, company should improve their selection methods. They should
adopt another method for selecting the candidates. HR is also improving the methods for
selecting candidates in company. HR is ensuring that in selection process, identifying the skills,
knowledge, abilities and capacities of candidates. Through preparation of interviews questions
and screening resumes is better way for improving the selection methods. HR is adopting the fix
job, so that employees are easy to working in company (Mone and London, 2018).
The recent trend of selection process is to clever and automatic candidate selection; it is
helping for improving the current selection method. Through increasing diversity improving the

selection methods, HR is ensuring that selection of diverse talent, HR policies and practices is
helping for identifying the improvement. For improving the selection method, helping on build
up relationship in workplace. By using some technology such social media advertising, online
recruitment and interview, developing software for analysing job descriptions, improving
interviews scheduling for selecting candidates and improving methods of selection.
TASK 2
(A) Create a Person specification for the role
Person specification is the part of job analysis for identifying and description of skills,
qualification, experience, knowledge and other attributes which candidate is performing the job
duties. It is derived from the job description and forms for recruitment process. It is using on the
basis for selection decision at interview stages. Interview questions and selection test should be
derived from person specification.
Person Specification
JOB TITLE :
RECRUITER MANAGER :
Receptionist
Practice Manager
DATE : 07/18/18
QUALIFICATION ESSENTIAL DESIRABLE MET
Management Knowledge √
Mathematics Knowledge √
SKILLS ESSENTIAL DESIRABLE MET
Communication Skills
Interpersonal Skills
√
√
BEHAVIOUR ESSENTIAL DESIRABLE MET
Confident
Problem Solving
√
√

Self-Motivate √
SUMMARY
Prepared By: Date: 07/18/18
Title: Receptionist
(B) Provide a rational for a suitable medium for placing the advertisement.
For the selecting candidate of particular job position, company is adopting advertisement
process. In the advertisement process, company is adopting different types of media like print
and electronic media. In the print media like newspaper, magazines etc Newspaper and different
magazines are publication of products and events of business. Different magazines are offering
the option of allowing marketers for high quality imagery (Morrissey and Monaco, 2014). Social
media is placing another media for advertisement. Therefore, company is adopting social media
like Facebook, Twitter and you tube for advertising. Because now days, every person is using
social media, so that company is advertising all the information relating to job vacancies in their
company on social media. In the internet advertising including rich media advertisement, search
engine marketing, email advertising and paid search advertising for promote the products and
services by company. Another media as considered as broadcast media is using for
advertisement.
(C) Advantages and Disadvantages of methods of advertising jobs.
The say it with chocolate is company which are providing tailor made chocolate based
greeting cards and presents. They are requirement of receptionist job positions in their workshop,
so that they are adopting social media for advertising of job position (Mutuku, 2017). In
previous, company is used print media for advertising jobs for selecting candidates in their firm.
Advantages of print media:

Higher frequency of viewing: It is one of the best advantages of print media that is high
frequency of viewing rather than online ads. It does not appear after generating an impression.
Encourage Action: Print ads are beneficial rather than online ads, because many people
are not looking online ads. Most of print readers are motivated to take some form of action after
viewing magazine or newspaper.
Disadvantage of Print Media:
Lead time: Information requires lead time, because printed media involves production.
Fast changing world make knowledge obsolete by the time.
Costs incurred: There is lot of cost incurred on print media. It is also time consuming.
Some people are reading magazines and newspaper.
Advantages of Social Media:
There are many advantages of using the social media for advertising and other reasons;
therefore company is adopting the social media for promoting their products and events,
advertising of job vacancies.
Information and Update: By the social media peoples are always updating of all the
information, it is main advantage of social media. Information relating to jobs vacancies,
products and services of around the world (Terry, 2017).
Promotions: The Company is using not only for job vacancies but also promoting their
products and services to the largest audience by social media. This makes more profitability and
less expensive in businesses. This may reduce by regularly involving the social media to connect
with the audience.
Improving Reputations: Social media helps for improving reputation and sales of
businesses. In this positive statement and sharing about the company are helping them with sales
and goodwill. If the peoples are giving the positive comments about the company, this impacts
positively on company image and reputations.
Connectivity: Through social media, can connect with anyone from any locations and
religions. It is the main advantage of social media for sharing and learning thoughts of any one.
Disadvantages of Social Media:
There are various disadvantages of social media which are negative impact on company.
Such as

Negative Feedback: If peoples are giving negative feedback relating products and
services of company, its impact on company sales, reputations and good will. By creating wrong
information relating with company's image and reputations spreading across the social media
(Oh and et.al, 2017).
Competitions: Through social media, competition level increasing day to day. In the US,
88% of companies are using the social media for marketing of their products and services, so that
all companies are affecting from sales and competition.
(D) Producing interview questions which would help to improve selection decision making
process.
For the receptionist job, manager is conducting interview for selecting candidate in their
workshop. By the interview, it helps for identifying skills, knowledge, qualification and abilities
to working in company.
1. Tell me about yourself.
2. How will you deal with angry customers?
3. What role does play in customer first impression of organization?
4. What do you work in fast- paced environment of company?
5. How will you deal with high pressure situations and stress?
6. How will you addressing the priorities like calls, deliveries and other issues immediately?
The interview method is helping for improving the selection methods such as
identification of skills, knowledge, abilities and capabilities for better performing according to
job position. Through interview, company is making decision of process for selecting the
candidate for their workshop (Papageorgiou, 2018).
PART 2
TASK 3
(A) Evaluate benefits of apprenticeship and graduate training schemes for both employees and
organization
Apprenticeship is the method of training a new generation of profession and trade with on
the job training. It is helping of new generation for new learning and increasing knowledge by
training. It enables professional to gaining a license for practice in regulate profession.
Benefits for Employees:

There are many benefits of apprenticeship for employees for new learning and gaining
knowledge. Such as
Productivity: From apprenticeship, employees are improving and increasing their
productivity and competitiveness. It is helping to complete the modern marketplace. It is
beneficial for employees of new learning and knowledge.
Improving Skills: From the training, employees will improve their skills, abilities,
capabilities and capacities for better performance in the workplace. Through apprenticeship,
employees are developing their knowledge and skills such as communication, team working and
problem solving (Riphahn and Zibrowius, 2016).
Benefits for Organization:
There are many benefits of apprenticeship for employees as well as organization such as
staff motivation and creativity.
Staff Motivation: By giving training of employees, it is helping for increasing the staff
motivation in organization. It is beneficial for identification of employee’s needs, analysing
employees performance and increasing level of motivation in company.
Staff Turnover: Through apprenticeship, company should make efforts on reducing the
staff turnover, increasing employee’s satisfaction and loyalty. It is the beneficial for growth and
development of organization (Vergara and Estévez, 2014).
(B) Development opportunities to staff in a permanent job role
There are many opportunities which are developing in a staff permanent job in company.
Microsoft is the company itself culture which encourages personal growth and development
opportunities, so that they can give the benefits and rewards to employees.
Performance based Rewards: It is the type of reward system which is based on
performance of employees. It includes incentives system, commission according to employee’s
performance for their personal growth and opportunities development by giving organization.
Profits Sharing: The Company is giving and sharing of particular amount of profits of
company with their employees. It is beneficial for developing opportunities and personal growth.
So that employees are better working in company and giving support to earning profits.
Bonuses: The company gives a lump sum amount to employees is called bonus. It is
giving for employee’s motivation and their appraisal of performance to developing opportunities

and personal growth. It is extrinsic type of rewards which are concreting that receiving by
employees in organization (Wehrmeyer, 2017).
(C) Benefits of Approach of flexible working practices
For more flexibility in working practices, there are many approaches which are beneficial
for employees and company as well.
Team Work: From Flexible working practices, is beneficial for better team work,
increasing relationship with team members, giving solution of problems by giving all team
members. The benefits of flexible working practices are helping for creating more supportive and
connected within company.
Productivity: For developing and increasing productivity in company, it is important of
flexible working practices in organization. It is developing opportunities and personal growth. It
is allowing employees to work in environment is contributing in increasing productivity. It is
increasing by better work performance in company.
Avoiding Stress: For flexible work practices, it is important of avoiding stress in rush
hours in company. It is not easy of avoiding but employees will try to reducing stress and
working with flexibility in the rush hours. It is helping for better performing in the workplace
(Mutuku, 2017).
(D) Job design and System of rewards for motivation of workers
Microsoft is the company who is giving rewards to their employees for developing
opportunities and personal growth. They are motivating employees through job design and
rewards system.
Job Design: It is process of work arrangement which aims of decreasing job
dissatisfaction, increasing productivity, personal growth, development opportunities and abilities
to facing challenges. Company is using job design for motivating of employees or workers in
their organization. It is the process of describing contents of job, methods and relationship which
exists in organization.
Rewards System: The Company is using rewards system for motivating employees or
workers in organization. In the rewards, including performance incentives, merit pay, piece rate
systems, sales commission and team bonuses and other rewards for using employees motivation
in company. It is beneficial for employees to developing of personal growth (Morrissey and
Monaco, 2014).

TASK 4
(A) Employees Engagement
Employees Engagement is the emotional connection of employees relating organization
and its goals. It is influencing employee’s behaviour and efforts level in works relating activities.
Engagement includes trust, communication between employees and management. It is helping
for improving abilities and contributing in different activities for developing opportunities in
overall performance. It is way of motivation to contributing in organization success.
Components of Employees Engagement:
There are many components which are helping of connecting and developing relationship
between employees and organization.
Commitment: It means that individual's responsibilities and organizational objectives
are associating with the job. Employees are committed to facing any challenges and attaining
their goals. Through commitment, employees are increasing their productivity (Mutuku, 2017).
Trust: Form both side employees and organization has to increasing the trust for engaged
with each other. Trust is base and main part of working in organization.
(B) Employees engagement an integral strategy of employees relation
Employees Engagement is the integral strategy of developing employee’s relation in
organization. Such as
Sharing ideas: For developing employees relation, sharing with new ideas and good
work practices. Peer to peer learning is helping for development of talent and creating
strengthens links between employees.
Understanding learning styles: For employee’s relation, company should make efforts
to understanding learning styles and preferences of individual's. There are many ways for
development of talent of individual's. Company is adopting the different learning strategies for
their employees (Mone and London, 2018).
(C) Identifying approaches to engaging workers and importance of improving communication in
the workplace
For improving the communication, there are some steps involving in engaging of
employees within organization.
Step 1 Defining the clear vision, mission and goals.
Step 2 Completion of employees needs and wants.

Step 3 Communicating well with employees about vision and mission.
Step 4 Planning and making decisions relating engaging employees.
Step 5 More practices for success.
Step 6 Creating trust, act fairly and respectful with employees.
Step 7 Trust and verifying the details and pictures.
Step 8 Giving attentions to high potential employees.
Step 9 Be creative by avoiding threats.
Step 10 Implementing the incentives programs (Mutuku, 2017).
(D) Identifying the main pieces of employment legislation and influencing human resource
decision making
There are many legislations relating to employees which are influencing decision making
of human resource.
Health and Safety Act 1974: It is an act of Parliament of UK that defines fundamental
structure and authority for encouragement, regulation and enforcement of workplace health,
safety and welfare within UK. It influences decisions making of HR manager relating
employee’s health and safety, welfare at workplace. It is essential for employer that to follow
this legislation carefully, they have to provide healthy workplace environment to all staff
members. If any changes occur in health and safety act then HR has to make changes in its
cultural decision related to workplace. So that, it can run business smoothly.
Equality Act, 2010: This act embodies the principle that people should treat one another
according to content to their characteristics which are age, gender, sex, race and sexual
orientation. This act influences HR manager making decisions regarding equal treatment of
employees at workplace. It is important for manager that to adopt this law cautiously, they have
to give equal treatment of all employees at workplace. If any modification happen in equality act
then HR has to make alteration in its business decisions related to work environment. So that, it
can run Microsoft fast.
National Minimum Wages Act 1998: This act creates minimum wages across UK. It is
anyone who has a contract to do work personally other than for customers or clients. The hours
that are used in national minimum wages calculation are dependent upon work type as defined
within this regulation (Vergara and Estévez, 2014). It is crucial for leaders that to follow this
legislation correctly, they have to provide accurate wages according to employees activities in

Microsoft. In case any of modification happen in national minimum wages act then HR has to
make alteration in decisions of business related to work culture. So that, it can run business
easily.
CONCLUSION
In this report, it can be concluded purpose, function and importance of HR in say it with
chocolate. It can conclude that roles and responsibilities of HR officers, advantages and
disadvantages of selection methods, potential improvement to current selection methods. It can
also conclude person specification, suitable medium of advertising, advantages and
disadvantages of advertising methods, interviews question for receptionist job in Microsoft
which helping in selection decision making (Parey, 2016).

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