Human Resource Management Analysis of Squire's Garden Centres

This report provides a comprehensive analysis of Human Resource Management (HRM) practices at Squire's Garden Centres (SGC). The report begins with an introduction to HRM, emphasizing its importance in enhancing employee performance and achieving strategic goals. It highlights the role of an HR officer in supporting the HR manager, identifying areas for improvement in the hiring process. The report then delves into the purpose and responsibilities of the HRM department at SGC, including recruitment and selection, training and development, job analysis and design, conflict management, and performance appraisal. It explores the strengths and weaknesses of both internal and external recruitment methods and the advantages of personal interviews in the selection process. Furthermore, the report examines the benefits of various HRM practices, such as recruitment, selection, reward management, and performance management, for both employees and employers. The report also touches on the influence of employee relationships on HRM decisions and the impact of UK employment legislation on decision-making. Finally, the report concludes with a rationale and references to support the analysis.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1 .................................................................................................................................................1
P1. The purpose and responsibility of human resource management of Squire’s Garden
centres.........................................................................................................................................1
P2. The Strengths and Weaknesses of different approaches to recruitment and selection.........3
LO 2.................................................................................................................................................4
P3 Benefits of several HRM practices to employer and employee.............................................4
P4 Effectiveness of HRM practices for raising productivity and profit of an organization.......6
LO3..................................................................................................................................................8
P5 Importance of the employee relationship to influences the HRM decision...........................8
P6 The elements which are of the legislation of the employment and its impact on the decision
making of the HRM....................................................................................................................9
LO4................................................................................................................................................10
P7 HRM applications practices in an organization...................................................................10
Rationale .......................................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Human Resource management is considers as operation which is made to enhance
performance of staff members in order to meet strategic goals as well as objectives. Basically it is
focuses on management of employees with an organization such as recruiting, selection well as
training and also performance evaluation. Present report lay emphasis on Squire’s Garden centre
which is a medium-sized company established in 1936. It has 15 garden center based in South
East of England. The role of HR officer in order to support the HR manager is mentioned here.
The HR officer will assist the HR manager by letting the manager know what are loopholes in
the hiring process and how these loopholes can be corrected.
It highlights purpose of HR Function and its importance to company and also lay
emphasis on benefits and drawbacks of current recruitment and selection methods by company
also focuses on creating job description. Squire's company also provides a range of rewards and
development opportunities to employees. As it also explain strength and weakness of various
approaches related to recruitment and selection. Report also analysis internal as well as external
factors of Human resource management decision-making. Also, focuses on evaluate
effectiveness of various Human resource arrangement in terms of profits as well as productivity.
It focuses on United Kingdom employment legislation which also influence in decision-making.
LO1
P1. The purpose and responsibility of human resource management of Squire’s Garden
centres.
Human resource management is management approach which helps the company to
utilize their human resource of the company in an effectively manner by creating, modifying and
managing the policies and programs. HR management include the function like, recruitment and
selection, resolving the disputes, managing the salaries of the employees and many more(Wilton,
N., 2016). Purpose of HRM is to increase productivity of SGC by optimizing the employees of
SGC. The functions of HRM are hiring employees, motivating them and also maintaining them
by solving the issues related to employees which include training and development issue, salary
and compensation issue and communication as well as motivation issue. Following are the main
purpose and responsibilities of the HRM department of Squire Garden -
Recruitment and selection :

Recruitment and selection is the responsibility of the HRM Recruitment and selection is
a methodology which helps the company to identify and attract potentials candidates to reach for
jobs in the SGC and selecting the best candidates out of all of them to assist them to achieve
their goals. Squire’s Garden centres is the United Kingdom based company. The SGC by have a
very proper selection and recruitment process, the firm hire the employees which are having
proper knowledge about the selective fields which will. The company have a long process of the
recruitment and selection, the company which helps it to analysis every employee properly and
identify the best candidate out of them. SCG uses the internal recruitment process in which the
employees are hired via recommendation, affiliates, Transfers and Promotion.
Training and development :
To enhance the effectiveness of the employees by increasing their knowledge and
learning new skills SGC provides training and development programs which ultimately increase
the performance of the company and long with this the employees are pre-trained to for bigger
opportunities which may arise in the future. Squire’s Garden centres provide different types of
training to their worker to increase the effectiveness of the employees as well as to train them to
calmly handle the unpredicted situation which may arise in the dynamic market. These types of
programs help the employee to stay motived and work hard, along with this these helps the
company to improve the level of satisfaction of the employees towards their jobs and enhance
the loyalty of the employees toward the company(Stone, D.L. and Deadrick, D.L., 2015).
Job analysis and Design :
The analysis the job and describing the characteristics of the job is among the major
purpose and responsibilities of HRM. They identify the factor need to fulfil the job roles such as
work experience, skills and qualification and many more. In Squire’s Garden centres the human
resource management examine the job in detail which helps the company to identify the need of
which types of skilled employees are needed in the SGC . These helps the company to hire right
candidates at the right place and the candidates are informed about the jobs responsibilities of the
new join employees.
Conflict management :
Managing conflict in the SGC is the among the responsibilities of Human resource
management. The purpose of this is to improve the relation of the employees among each other,
along with these helps the SGC to create a proper working environment for the employees

working in the company. HRM of Squire’s Garden centres helps the department to resolve the
issues between the employees, this ultimately lead to reduce the employee turnover ration and
provide healthy working environment to enhance the performance of their employees. SGC
manages conflict by applying expectancy theory in which they are motivated by letting them
know what are the expectations of SGC and what the employees can expect from SGC. By using
this theory the employees listen and ask question to the employer and it increases the interaction
among them. The conflict is also resolved by mutually accepting the time and place in order to
discuss the problem and resolve the issues between the employer and employees of SGC.
Performance appraisal as well as CPD :
Performance appraisal invloves evaluation of overall performance of the employees of
SGC and also parallelly the overall performance of SGC is also evalutated and on the basis of
which the appraisal is done. As per the CPD which is known as Continuing Professional
Development the development of the employees are done on continuous basis. This gives the
employees of SCG competitive advantage over other.
P2. The Strengths and Weaknesses of different approaches to recruitment and selection.
Recruitment : The recruitment process of the company involves steps such as attracting the
potentials candidates of the jobs and short-listing the best candidates for the respective job.
These are two ways of recruitment of candidates.(Stewart, G.L. and Brown, K.G., 2019).
Internal Recruitment :
In internal recruitment the company promote its employer to higher job or transfer the employees
to different job. This recruitment also involves the promotion of non permanent employees to
permanent employees. The strength and weaknesses of internal recruitment is as follows.
Strengths : The biggest strengths of this method are it decreases the employee turnover ratio, The
internal methods is required less cost in recruiting the employees as well as it helpful for the
Squire’s Garden centers to motive the employees to work hard to grab more opportunities along
with this it increases the self-esteem of the employees.
Weaknesses : The weakness of this recruitment method is in may limit the talented employees in
the organization. This method also increase the factors such as lack of fresh and new ideas in the
Squire’s Garden centers. It can increase the conflict in the workplace because of factors like

group-ism and jealousy. This may lead to decrease in retention rate of the company(Reiche, B.S.
And et.al., 2016)
External Recruitment :
This is the second technique of recruitment. In this the company recruit the candidates
beyond the organization for working for the company. The external recruitment also have both
strengths and weaknesses which are as follows (Seven ways HR can improve employee
productivity, 2018)
Strengths : The strengths of external recruitment are it increases the talented employees in the
workplace of Squire’s Garden centres. These also helps the company to increase the fresh and
new ideas in their work place. Along with this these helps the company to identify the most
effective and promising candidates for the job.
Weaknesses : The major weakness of these recruitment type are, this recruitment types is an
more costly than the internal recruitment along with this Squire’s Garden centres had to spend to
much time in this process. This method may decrease the loyalty of existing employees and
demotivate them to work hard, which may lead to increase in employee turnover ratio.
Selection : The selection process vary to company, according to their organizational structure.
The Squire’s Garden centres takes personal interviews for selecting the candidates in their
company. Following are the strengths and weaknesses of personal interview method.
Strengths : This method helps the company to interact with every candidates face to face
personally. From these process the Squire’s Garden centres can easily analysis the every
candidate and select the best candidates out of them(Noe, R.A. And et.al., 2017)
Weaknesses : The weaknesses of this recruitment method are the company need to spend huge
money and time to conduct this process, To grab the job opportunities the candidates may lie in
their interview about their skills, work experience and many more.
SCG uses the internal recruitment which help them in hiring the trusted employees which
help in the SGC in order to retain the employees. This saves the training and development cost
which SCG has to spend again and again.

P3 Advantages of several Human Resource Management practices to employer and
employee
There are several benefits of Human Resource Management practices to employees and
as well as employer. Squire's Garden center must recognize these benefits of HRM practices and
training to employees about these benefits which can help the employees to work more
effectively and efficiently. The benefits of HRM practices which employee and employer can
have includes recruitment and selection, reward management and performance management.
Basis Employee Employer
Recruitment and Selection Employee has a major benefits
by recruitment and selection
process of HRM practices.
They get the opportunity to
build their career in the field
which they are interested in. It
allows them to work with the
industry which they are
interested in. Recruitment
process allow the existing
employees to become a
supervisor and being promoted
at a higher position for giving
supervision to new employees.
Employees of Squire's Garden
centre have these benefits in
HRM practices. (Noe, R.A.
And et.al., 2015)
SGC undertakes a series of
questions which determines
the formal application process
that helps the applicants in
There are several benefits of
recruitment and selection to
Squire's Garden centre, It
allows the company from the
strong pool of applicants by a
planned recruitment effort.
Accurate screening of the
candidates can be done in this
process of HRM practices
which can help in determining
that the employee is suitable
for the job. It increases the
morale of the employees and
reduces the turnover of the
Squire's Garden centre by
hiring the candidates of right
personality types and job skills
which leads to more happy
workers and this helps
company in increasing the
productivity with good
employee morale.

developing their knowledge by
appearing their tests.
SGC undertakes the test which
allows the company in
analysing the skills and
qualifications of the candidates
which helps the company in
selecting the appropriate
candidate for the job.
Reward Management Reward management helps the
employees to be motivated and
encourage themselves to work
hard for the rewards and
incentives. This helps
employees in increasing their
payouts by working effectively
and efficiently through which
they can increase their
incentives and earn more by
performing in an effective
manner. This practice helps the
employees of Squire's Garden
centre to continue with the
same job and skips the practice
of changing the jobs on a
regular basis(Nankervis, A.R.
And et.al., 2016)
Reward management have
several benefits for Squire's
Garden centre. It helps in
retaining employees, this also
attracts new employees who
might be more potential and
productive. By providing
rewards to employees, it makes
them work better and effective
which helps in preventing the
company recruitment of new
employees which reduces the
cost of training and hiring new
employees. Reward
management encourages the
employees which build loyalty
and honesty of employees
towards the company that
creates a healthy work
environment and encourages
positive attitude and behaviour
of employees that results in
effective and efficient working

of employees which increases
productivity of Squire's Garden
centre.
Performance Management Employees are being benefited
by the performance
management which is a part of
HRM practice. This helps in
built on consistent and
constructive feedbacks which
helps in retaining and
developing skills of
employees. This helps the
employees in improving
employee engagement with the
help of ongoing and open
communication. These helps
the employees of Squire's
Garden centre to develop their
skills by regular management
of performance.
It is the major practice of HRM
which helps the company in
increasing the productivity by
managing the performance of
employees. This helps Squire's
Garden centre in reviewing
performance from which
document salary actions can be
take place. It also helps in
identifying good and bad
performers by the feedbacks to
employees on their
performance. This helps in
identifying training needs and
assist with the personnel
planning which includes
staffing.
P4 Effectiveness of Human Resource Management practices for increasing productivity and
profit of an organization
There are several HRM practices which helps an organization in accelerating its
productivity. This includes several aspects which includes training and development, payment
and rewards, performance management and flexibility of working hours. These are few aspects
which helps Effectiveness of HRM practices for raising productivity and profit of an
organization in increasing productivity and profit of the company(Mura, L. and Horvath, P.,
2015)

Training and development is a such prospects of HRM practices which play a significant
role in increasing the productivity of the company. This allows proper development of skills in
employees which results in effective working that leads to effective production of goods and
services. It helps majorly in optimum utilization of resources by training and development of
resources, if the employees of Effectiveness of HRM practices for raising productivity and profit
of an organization are trained and developed properly which can result in proper utilization of
resources that can ultimately reduces the cost of products and increases the profit margin of the
company. It also helps in increasing the morale of the employees and creates a healthy and safe
working environment that leads to prevent conflicts and obsolescence of the company. This
process is having a major disadvantage which is its consumption of high cost and time of the
company which increases the expenses of the organization.
Another aspect of HRM practices which helps in raising productivity and profit of an
organization includes flexibility in working hours. Flexibility in working hours helps in
decreasing the absenteeism of employees as employees are free to choose their working hours
when they want to work which helps to allow the employee to work in their comfortable time
and increase the productivity of the company. The major aspect for increasing the productivity is
flexibility in working hours as employees are provided with their suitable working hours and an
environment of trust and autonomy is being provided to them which increases the morale of the
employees and work them effectively that results in increase in productivity of Squire's Garden
centre. Flexibility in working hours may lead to more independence of employees which may
result in laziness in workings of employees, that must be considered by the company(Kavanagh,
M.J. and Johnson, R.D. Eds., 2017).
The main aspect of Human Resource Management practices which helps in raising the
productivity of an organization includes payments and rewards. It is directly related to
productivity of Squire's Garden centre as it encourages and motivate the workers to work
effectively and efficiently which results in better productivity of the company. This reduces the
cost of products by efficient use of resources by the employees which directly increases the
profit margin per product manufactures by the company. More rewards make employees happy
which makes employee work in a more effective manner which increases the productivity of the
company.

Performance management is a significant aspect in HRM practices which play a vital role
in increasing the productivity of an organization. Performance management keeps employees
engaged which keeps them stay longer with the organization which reduces the time and cost of
recruiting new employees which significantly reduces the cost of training and developing new
employees and increases the productivity of Squire's Garden Centre.
LO3
P5 employee relationship and their significant to business
The relationship with the employees is very important because a worker which is single
can not work by his or her own and the squire's Garden believes in maintaining a sound
employee relationship with its employees(Davila and Elvira, 2018)
Enhancing the motivation
Motivated employee will result in high productivity to the Squire's Garden. The HRM
must ensure that the employee of the Squire's Garden always remain motivated and always love
the work they are doing. Only salary is not important for the employees but other factors such as
not doing a boring job and stay motivated for work is also equally important.
In order to understand the execution of motivation, Maslow's theory can be used.
Maslow's theory is a motivational theory which states several needs of an individual which
makes an individual to work for the achievement of these needs. Firstly, it includes physiological
needs which involved basic needs like food, cloth and essential things for being alive. Secondly,
it consists of safety and security needs which comprises the need of security and safety to an
individual that may include shelter as home, job security, etc. Thirdly, it consists of love and
belonging needs, this includes family, friends and love needs of an individual. Fourthly, it
comprises esteem needs which includes their necessity to society. Lastly, this includes self
actualization needs which consist of their most last needs which can be their need for luxury of
life with a good position in the society. In order to motivate employees in the organization, they
can offer several platforms and benefits which encourages them to work more effectively in
order to fulfill their needs.
Increasing the revenue of squire's Garden
The revenue of Squire's Garden will increase if the relationship with employees of the
organization is good. This will lead to high customer satisfaction and also will result in higher

sales so the HRM should always keep the employees updated and should give the employees
proper training and development.
Enhancing the employee loyalty
Productive and effective work environment in the Squire's Garden will result in
enhancing the loyalty of the employee and this will result in retention of the employee in the
organization. The organization’s success is mainly dependent upon workers’ loyalty. If the
employee is loyal then the employee will not tell lie to the organization and will always be true
towards the organization. So the HRM must pay attention towards Retention of the employees
because this will increase loyalty among the employees, to have better results for the Squire's
Garden(Cooke and et.al., 2019)
Result in reduction of conflict
Conflicts in the Squire's Garden or any organization is inevitable. Conflict happens even
for the small things which are satisfied of the employees which may be not giving leaves to the
employees when the leave is required by the employee, conflict due to not giving importance to
the words of the employee or not taking employee suggestion seriously by the employers, etc.
This will lead to bad relationship among the employee and employers. All this will result in bad
relationship among the supervisor and the employees and this ultimately will reduce the
productivity in the organization which is very bad for the organization. So the HRM must always
investigate, do analysis of the problem faced by the employee, and consistently resolving the
problem faced by the employees. The steps taken by the HR will reduce or even end the conflict
among the employees and again the work of the Squire's Garden will be in flow which was
earlier.
In order to overcome the issue of conflict reduction, the company can use this as an
advantage, by providing several incentives schemes. In order to understand this, Adam's
motivational theory can be executed. It states that an individual employee compare their inputs
and outputs from the reference employee, this can help in monitoring their performance and this
encourages them to reduce the deviation between the reference employee. This can help the
organization in motivating their employees by creating an incentive criterion which helps in
more effective working of company by more efforts from the employees for earning more
incentives (Lăzăroiu, 2015).