Human Resource Management Report - HND Hospitality, Unit 9

This report provides a detailed analysis of Human Resource Management (HRM) within the hospitality sector, specifically focusing on the Hilton Hotel. It explores the roles and purposes of HRM, including job analysis, planning, recruitment, and employee relations. The report examines employment laws such as the Employment Relations Act and the Equality Act and their impact on HRM practices. Furthermore, it discusses job descriptions and personal specifications for hotel stewards, comparing the selection processes of Hilton Hotel and British Airways. The report also covers the importance of training and development, outlining various training types, benefits, and barriers, concluding with recommendations for effective HRM in the hospitality industry.

HUMAN RESOURCE MANAGEMENT
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Table of content
Introduction......................................................................................................................................3
Task 1: Human Resource Management...........................................................................................4
1.1 Analyse the role and purpose of Human Resource Management in a selected service industry
.........................................................................................................................................................4
1.2 Justify a human resource plan based on an analysis of supply and demand for a selected
service industry business.................................................................................................................6
2.1 Assess the current state of employment relations in a selected service industry.......................9
2.2 Discuss how employment law affects the management of human resources in a hospitality
organization of your choice...........................................................................................................11
Task 2:...........................................................................................................................................13
3.1 Discussion of job description along with person specification of steward of Hilton Hotel:...13
The job description of hotel steward:............................................................................................13
Personal specification of hotel steward:........................................................................................13
3.2 Comparison between the selection process of Hilton hotel and British Airways:..................14
Task 3.............................................................................................................................................16
Introduction:..................................................................................................................................16
Various types of training:..............................................................................................................16
Role and importance of training:...................................................................................................16
Benefits as well as the effectiveness of the training:.....................................................................16
Barriers to training:........................................................................................................................17
Management attitude for Training process:...................................................................................17
Conclusion:....................................................................................................................................18
Conclusion:....................................................................................................................................19
References:....................................................................................................................................20
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Introduction
Human resource management in a business organization is accountable for monitoring all the
business operations and activities of the supervisors, managers and employees. This business
report mainly deals with the human resource management in the chosen hospitality industry
Hilton hotel. This report will also illustrate all possible employment laws that are imposed in the
organization to make employees retention. This report also analyses the relationship between the
employees and employers that are governed under the human resource management concept.
Overall this report sets the direction for the organization to understand HRM, employment law,
employee relation, the importance of training and development and recruitment and selection in
the service industry.
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Task 1: Human Resource Management
Introduction
Integrating employment range of practices and policies are required along with the organizations
corporate strategy. It is a key responsibility of the human resource manager to ensure that the
employees' rights are valued in the right manner. Managers also responsible for enduring
effective skills are employed to achieve organizations objective.
1.1 Analyse the role and purpose of Human Resource Management in a selected service
industry
Purpose of human resource management in Hilton hotel:
The purpose of human resource management in Hilton hotel is to bring employee satisfaction,
employee development, team building, reducing workplace conflicts, managing groups, effective
leadership, managing changes and making good communications across the departments (Liu et
al. 2017). Conducting training programs regularly is the key responsibility of the human resource
management of Hilton hotel. This, in turn, provides a training program along with the employee's
development programs. Adding new services like intruding new supply chain in Papua New
Guinea made it necessary to hire more employees in the HRM channel (Analoui, 2017). It is the
responsibility of the HRM to ensure that the right employees are engaged in the business process.
Recruitment process also brings the attention of the employee's demand.
Role of human resource management in Hilton hotel:
 Job analysis:
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The human resource managers of Hilton hotel are responsible for creating job vacancies and
assigning the new jobs to the employees. In order to execute job roles for the new supply chain
in Papua New Guinea, the managers need to analyze the jobs in the current supply chain (Bailey
et al., 2018).
 Participation in the planning along with the development:
The human resource managers serve as a strategic partner for the organization. The human
resource managers are responsible for developing, identifying and executing the company's
objectives. The special objectives of Hilton hotel comprise of offering excellent services while
making a visit for a lifetime. With the launch of a new restaurant in Papua New Guinea, the
Hilton hotel has added an array of services like spa, barber shop, fitness rooms, multilingual staff
and steam rooms. It is the responsibility of the human resource managers to look after all the
possible services that are delivered by the employees in a timely manner or not.
 Recruits and compensates managers:
The HR professionals in the Hilton hotel are in search of well qualified and experienced
candidates for filling the vacancies. In regard to the performance, the compensation plan also
developed that is handled by the HR manager of Hilton hotel (Chowhan et al. 2017).
 Maintain relation among employees:
The healthier relationship among the employees is needed for the larger supply chain-oriented
businesses. Employees in the Hilton hotel are considered as key elements which bring innovation
and effectiveness in the service. In order to bring effective changes in the working environment,
the managers invite employees to share their viewpoints and decisions (Guest, 2017).
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 Provide training:
The human resource managers of Hilton hotel ensures that all employees in various sections are
well trained. The training programs are conducted in weekly thrice for solving the existing issues
and also hears the employees concerns.
1.2 Justify a human resource plan based on an analysis of supply and demand for a selected
service industry business.
Human resource planning helps in assessing and identifying the futuristic and current needs of
the Hilton Hotel. There are three key stages that can be covered while forecasting workforce
needs that are formulating strategies in order to achieve forecast needs, identifying the internal
and external supply of the employees.
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Figure 1: HR plan creation by supply and demand analysis
(Source: Created by author)
Supply analysis:
 Skill inventories:
This analysis helps to understand the current experience and skills of the employees. As per the
existing knowledge and skills, effective training programs will be conducted.
 Labour market
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Employment availability and needs analysis must be performed to evaluate the current demand
and supply of the consumers. Once the analysis has made the organization focus on providing
efficient service to the customers.
Demand analysis:
Demand analysis helps the organization to predict the future needs of staffing.
 Sales projection:
It is also estimated that the revenue of the Hilton hotel is expected an increase of 25% in case the
business organization can employ the right employees at the right time.
 Simulations:
Hilton hotel must need to provide training for the caretakers, housekeepers and executive chefs
that they can be able to monitor and serve high-quality services to the tourists and guests at
Papua New Guinea new hotel.
 Managerial Estimates:
From the analysis it has been observed that there are seven general managers are a need for the
new supply chain introduction in Papua New Guinea of Hilton hotel. At present, the company
needs to hire more of two general managers as three of them are retiring by the year 2019.
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2.1 Assess the current state of employment relations in a selected service industry
The size of the market in the targeted country plays a vital role in generating significant growth
for the organization. There is an ample number of opportunity is present in the Papua New
Guinea for the new supply chain business.
 Employment in the hospitality sector
There are several levels of employment has seen in the European nation. Countries like Papua
New Guinea has more of the employment vacancies, and the candidates who pursued hospitality
management courses are easily approachable. The highest employment rate has observed in the
developing nations like Papua New Guinea and its neighbouring countries.
 Working condition of the youth employees:
In Papua New Guinea has more young employees who are willing to work in the hospitality
industry. There is a vast availability of labour has observed in the country. The demand for low
pay has observed that in turn reduces the overhead cost of the employees for Hilton hotel in
Papua New Guinea.
 Undeclared work:
In spite of being in an important employment sector, the Hilton hotel prevails volume of
undeclared works in the Papua New Guinea country including some other nations too. Papua
New Guinea has the highest number of women percentage who are doing undeclared work in the
hotel industry (Countryeconomy, 2018). It is the responsibility of the HRM to engage its
employees in the right role for right work (Noe et al., 2016).
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 Trade Union:
The availability of trade union in Papua New Guinea is quite less, and the figure can be stated as
below 1%. There are no such changes that will be given to the employees to form unions and
lead the strengths.
 Grievances
In order to handle the grievance of the employees in the Hilton hotel in Papua New Guinea, ether
is need of information must be passed to the authorities in earlier manner. The employees will be
provided formal as well clear warning letter in case any violation to this circumstance occur. The
company has mainly focused on its new channel of Papua New Guinea to increase the
engagement levels.
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2.2 Discuss how employment law affects the management of human resources in a
hospitality organization of your choice.
 Employment Relations Act 2004
This act is applicable for the hospitality industry many new rights are introduced in it. Following
this law, the HR manager needs to provide both the paternal and maternal leave to the employees
(Forth et al., 2014). The HR manager also needs to facilitate the part-time work for the
employees who are needing it for resolving personal problems.
 the Work and Families Act 2006
The Hilton hotel must need to endure above act in the working culture where all the employees
are paid statutory pay for adoption as well maternity allowance needs to be credited to the
employees from 52 weeks from 26 weeks (Keddell, 2018).
 General Data Protection Regulation 2018
This law is very useful for the Hilton hotel. There are seven principles are enacted in this law
that needs to be followed by the management (Regulation, 2018). The Hilton hotel needs to enact
with the fairness, lawfulness, transparency in the organization as well in the services that are paid
to the customers. Data confidentiality and data integrity must be maintained from the company
end. No such personnel credential must be stored in the company's database.
 The Equality Act 2010
As per the act, all the employees of the Hilton hotel must give equal value irrespective of the age,
genders, sex and creed (Faganand Rubery, 2018). This, in turn, brings corporation and
collaboration among the employees.
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Conclusion
From the above analysis, it can be concluded that Human resource management has a crucial role
in dealing with the employees in an organisation. The Hilton hotel must need to comply with the
all employment laws in order to gain desired success in its new channel Papua New Guiana.
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