Human Resource Management Report for Service Industries - HND

This report provides a comprehensive overview of Human Resource Management (HRM) within the hospitality sector, specifically addressing the requirements of Unit 9 of the Higher National Diploma (HND) in Hospitality Management. The report begins with an introduction to HRM, defining its role and purpose in organizational effectiveness and competitive advantage. It then delves into the core functions of HRM, including recruitment and staffing, training and development, and conflict resolution, emphasizing their importance in achieving business objectives. A key section focuses on human resource planning, outlining strategies for assessing current and future staffing needs, including resourcing strategies, premises planning, forecasting supply and demand, evaluating employee turnover, analyzing the workplace environment, and assessing operational effectiveness. The report further examines the current state of employment relations, highlighting the significance of positive employer-employee relationships and detailing elements such as employment contracts, organizational rules, legal versus contractual rights, and policies against worker discrimination. Finally, the report analyzes the impact of employment law on the hospitality industry, referencing key legislation such as the Employment Rights Act, the Equal Pay Act, and the Working Time Act, thereby providing a practical understanding of legal compliance within the sector. The content is suitable for students seeking to understand the principles of HRM and its practical application in service industries.

Human resource
TASK 1,2

• Introduction
• Role and purpose of Human Resource Management
• Human resource plan
• current state of employment relation
• Impact of employment law
• References
Table of content

Human resource management determines both
individuals working in a company and the divisions
who are responsible for directing resources. It is a
strategy to make organisational operations effective
in order to attain competitive advantage.
Introduction

Human resource management refers to the process of recruiting and selecting effective
individuals to fill the open vacancies in the organisation and to attain it objectives. It is
required in each business or organization to meet daily operations and achieve desired
targets.
Role and purpose of Human Resource
Management

It has different roles and purposes which are explained below.
• Recruiting and staffing:- Human resource management's main role in an organisation is
to recruit and select individuals to perform day to day operations.
• Training and development:- Training and development is also one of the important role
of human resource management.
Continue…

• Solving conflicts:- An organisation have many
employees from various cultures background and
everyone has different nature, behaviours, values, etc.
If sometimes conflicts occur among employees the it is
the responsibility of human resource management to
solve the conflicts.
Continue….

Purpose of human resource management
• Internal management of customers:- There are different purposes of human resource
management, it is also one the essential.
• Coordination in departments:- Human resource management assist other departments
in the organisation. In context to Marriott hotel it helps in preforming their different
operations.
Continue….

Human resource plan is required to evaluate the
future and present needs of human resource in the
organisation. In context to Marriott hotel this plan
is essential to analyse demand and supply
requirements for present and upcoming days
through controlling and observing process in the
business.
Human resource plan

The human resource plan of Marriott hotel by considering various requirements in
hospitality sector is described under
• Resourcing strategy:- Resourcing strategy is used to determine staffing requirements
for the future and to fulfil those necessities through extrinsic recruitment and processing
present employees.
• Premises planning:- human resource planning is important to meet daily operations in
any organisation.
Continue….

• Forecasting supply and demand:- Forecasting is very essential to identify future
requirements.
• Evaluating employees turnover:- It is essential to analyse workers turnover figure in
order to set up cost-efficient human resource plan.
Continue….

• Analysing workplace environment:- An effective and pleasant working environment is
necessary to attain desired objectives.
• Evaluating operational effectiveness:- Its is also one of the important point to be
considered in the human resource plan.
Continue….

Employment relations play an important role in performing day to day activities and
growth or success of organisation. Human resource management must ensure that there
should be better relations between employees and employer in the organisation.
current state of employment relation

• The employment administration relations deal with the following elements which are
explained under.
• Employment contract.
• Rules and regulations regarding daily work or organisational operations.
• Differences between legal employment rights and contractual job rights.
• Policy pertaining, in order to deflect worker discrimination.
• Enforcement and execution of contractual and statutory rights.
Continue….

Employment legislations which are also called labour laws involves different laws relating
to rules and regulations of job and workplace. The agreements designed among the workers
and the employer would be suitable for the administrative division laws and central
legislations are right for the employers would render safety and human rights to individuals.
Impact of employment law

In context to Marriott hotel various employment acts are applied which are explained under.
• The Employment Right Act:- The employment right act provides various rights, roles
and responsibilities of both employees and employer.
• The Equal Pay Act:- The equal pay act was enforced in 1970 by the UK government, in
order to protect employees from salary related issues.
• The Working Time Act:- The working time Act was passed by the government of
United kingdom in 1998
Continue….

• Oechsler, W. A., 2011. Personal und Arbeit: Grundlagen des Human Resource
Management und der Arbeitgeber-Arbeitnehmer-Beziehungen. Walter de Gruyter.
• Ployhart, R. E. and Moliterno, T. P., 2011. Emergence of the human capital resource: A
multilevel model. Academy of Management Review. 36(1). pp.127-150.
References

Thank you