Human Resource Management Report for Service Industries (HND)

This report examines the key elements of Human Resource Management (HRM) within the service industry, specifically focusing on the hospitality sector. It delves into the core principles of HRM, including recruitment, selection, and the management of employee relations. The report highlights the significance of employment law and its impact on service businesses, emphasizing aspects like equal opportunity and health and safety regulations. Furthermore, it explores the practical aspects of recruitment and selection processes, as well as the importance of training and development in enhancing business effectiveness. The report provides a comprehensive overview of HRM practices, offering insights into workforce planning, demand and supply analysis, and the management of employment relationships. The report also analyzes the role of HRM in British Airways.

Human Resource Management for
Service Industries
Task 1

INTRODUCTION
 Human resource management is defined as the strategic approach for
effective management of an organisation which helps business to
achieve competitive advantage.
 It is the process of hiring, selecting and managing employees of an
organisation and also known as HRM or HR.
 The given assignment is related with British Airway which is largest
airline company in United Kingdom.

Role and Purpose of Human Resource
Management
 Human Resource Management is the process of recruiting, selecting
and managing people of organisation.
 It is use for describing employees’ management within company. It is
also called HRM or HR.
 There are three main responsibilities of human resource manager which
are: employee compensation and benefits, staffing and designing work.

CONTINUE…
 Human Resource Planning
 Recruitment and Selection
 Employees Compensation and Perks
 Training and Development of
Employees
 Performance Management
 Employee remuneration

ANALYSIS OF SUPPLY AND DEMAND
 The first step is human resource planning for organisation and second
stage is analysing demand and supply of human resource which forecast
skills required in future.
 Human resource planning helps in selecting right employees for right
work with effective skills. Here, demand and supply is analysed for
future requirement.

Current state of employment relations in
service industry
 The regulation of employment relationship among employer and employee
both individually and collectively and determining issues and conflicts at
workplace is called employment relations.
 There should be good and peaceful relationship among worker at working in
order to achieve goals and objectives of company.

Employment law affecting management of HR
 There are number of acts made by government for welfare of
employees at work place. The impact of employment laws in human
resource management are described as below:
 Equal employment opportunity
 Equal pay
 Human Rights act
 Recruitment laws
 Health and safety act

CONCLUSION
 From the above mentioned report it can be concluded that every
organisation requires human resource management.
 It talked about roles of HRM in British Airway and human resource
plan for demand and supply of airline industry.
 The demand and supply of staff is forecasted and gap is fulfilled
through internal and external sources.
 It also discussed about employer and employee relationship in
workplace.