Human Resource Management Report for Hospitality: Unit 9, HND, 2018

This report focuses on human resource management (HRM) within the hospitality sector, specifically addressing the context of a Higher National Diploma (HND) in Hospitality Management, Unit 9. It commences with an introduction to HRM, outlining its role in organizing, controlling, and managing personnel, with a focus on long-term planning and policy formulation. The report delves into the role and purpose of HRM, emphasizing its importance in the hospitality industry for placing the right candidates, maintaining employee relations, and representing the brand. Key HRM functions like recruitment, compensation, training and development, and employee relations management are explored. The report further examines human resource planning, detailing steps such as assessing, forecasting demand and supply, and matching them to create an action plan. It also discusses the current state of employment relations, emphasizing the importance of maintaining healthy employee relations and compliance with employment laws such as the Health & Safety Act, Equal Remuneration Act, and Anti-Discriminatory Act. The impact of employment law on HRM practices is also analyzed, including the changes in the Employment Act. The report concludes with a list of references used.

Human resource
TASK 1,2

• Introduction
• Role and purpose of Human Resource Management
• Human resource plan
• current state of employment relation
• Impact of employment law
• References
Table of content

Human resource management consists of set of
activities that are performed for organizing,
controlling and managing the personnel's working
within the organization HR department mainly
focuses on formulating the long term plan as well as
work related policies for providing a guidelines to
employees.
Introduction

Human resource management is defined as a systematic approach that support in managing
the organizational activities and personnel working in it for achieving the competitive
advantage in workplace. HRM focuses on developing and managing programs in order to
increasing the effectiveness of organization
Role and purpose of Human Resource
Management

• Purpose:- Main purpose of Human resource department is to position right candidate
with required skills and capabilities at right place. Apart from this it is also responsible
for managing healthy relations with employees by fulfilling their needs.
• Importance:- Human resource activities plays an essential role in hospitality industry as
here employees working within hotel have a direct communication with customers.
Hence, the employees present the face of brand.
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Role:
• Recruitment:- Human resource department is
responsible for searching and hiring the high skilled
and qualified candidates for a vacant position in a
timely and cost effective manner.
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• Compensation:- It refers to the salary and other monetary benefit passed by HR manager
to its employees in exchange of work performed by them.
• Training & development:- HR manager is also responsible for arranging training
program for the employees working within the organisation in order to improve their
quality of performance.
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• Compensation:- It refers to the salary and other monetary benefit passed by HR manager
to its employees in exchange of work performed by them.
• Employee relation management:- Main role of human resource management is to
maintain a healthy relation with employees working in different departments by fulfilling
their needs on time.
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Human resource planning is defined as a strategy
which is formulated for ensuring that staffing of
qualified and competent employees must be done
in an effective manner that support Hilton hotel in
accomplishing their objectives.
Human resource plan

Following are steps that are involve in human resource planning:
• Assessing the Human resource:- Under this step HR manager of Hilton hotel analysis
the employees currently working within the organization
• Forecasting of demand:- After performing an internal assessment of employees, HR
manager of Hilton has determined that for working within the peak season of summer
vacation they require 3 more staff members for front office desk.
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• Forecasting of supply:- Once the demand has been forecasted next step is to analyses the
different sources through which Hilton can get the supply of required employees.
• Matching the demand and supply:- Under this step HR manager of Hilton compare the
demand of required candidate with the number of applicants that can be selected for
vacant position.
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• Action plan:- For overcoming this gap between demand and supply of employees HR
manager is required to make an action plan or strategies for ensuing supply must be equal
with demand. For this HR manager can further place advertisement over various media or
website to attract more applicants.
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