HRM Report: Analyzing Issues, Trends, and Policies at Rosewood Hotel

This report delves into the realm of Human Resource Management (HRM) within the hospitality industry, using the Rosewood Hotel as a case study. It begins by examining current issues and emerging trends, drawing insights from several articles focusing on innovation, green HRM practices, workforce dynamics (particularly Generation Z), and organizational citizenship behavior. The report then provides detailed job descriptions and person specifications for key roles such as Sales Manager, Safety and Security Manager, and Front Office Manager, outlining responsibilities, qualifications, and working relationships. Furthermore, it explores performance management strategies within the hospitality sector and includes an analysis and revision of existing HR policies and practices. The report concludes with a comprehensive overview of the challenges and opportunities in HRM within the industry, offering valuable insights for professionals and students alike.

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Issues and emerging trends associated with HRM in the Hospitality Industry......................3
2. Job Description and Person Specification................................................................................5
3. Performance management in hospitality industry..................................................................12
4. Analyse and revise two existing HR policies and practices from your organization and
communicate to all employees...................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is the most effective department in the organization. It
helps company to develop effective and strong working environment which provides competitive
advantages to the company. Rosewood hotel is an internal and luxury hotel. It is non-
governmental organization which was established in Texas USA. This hotel is one of the world
leading hotel which distribute their premium services in the different countries such as China,
Brazil, UK etc. Rosewood luxuries was founded in 1979 by Rose hunt (Rosewood Hotels and
Resorts, 2021). This hotel main purpose to create distinctive collection of luxuriates style hotels.
This report will discuss different issues in human resource management in Rosewood hotel and
overall hospitality industry. It will demonstrate the systematic understanding of different issues
and challenges which are faced by human resource management in the company. It will also
evaluate the emerging trends and performance of management. This report will also critically
evaluate the different HR policies and practices in Rosewood corporation. It will also attach and
evaluated the different documents such as job description, person specification, performance
appraisal.
MAIN BODY
1. Issues and emerging trends associated with HRM in the Hospitality Industry
Article 1: Improving innovation performance through knowledge acquisition:
This article main purpose is to study the effects of innovations and performance in
hospitality industry. It also evaluates the employee retention and HRM practices. Innovation and
acquisition are widely affected the hospitality industry. Value of creation depends on knowledge
based resource to developed by staff members. In hospitality industry management required
internal and external source knowledge. The knowledge of extrinsic and intrinsic source based
on innovation it provides competitive advantage in hospitality industry. This article also suggest
the hospitality industry on the base on their investigation that higher revel of innovation provide
higher performance of the HRM. It also affects HRM practices in hospitality industry.
Innovation help staff members to reconsigning and segregation source of knowledge.
Emerging trends and innovation also assists HRM to control all decision in the company.
This trend is beneficial for HRM because they provide management techniques which affect
employees relationship. Innovation and acquisition also help hotels in sustainability and guest

engagement. Improve innovation performance help HRM and hospitality industry to grow their
business. In hospitality industry employees retention is directly connected to the HRM practice
and which are affected by innovation and knowledge of acquisition. There are different variables
which affect acquisition such as market, specialize industry etc. Innovation and acquisition affect
employee retention in the hospitality industry.
Article 2: Linking Green Human Resource Management Practices to Environmental
Performance in Hotel Industry
Green human resource management practices help hospitality industry to achieve
organizational environmental performance. Green training and development improve company
capital and business practices. To decrease the negative environmental effects and to raise
positive environmental effects HRM practices help hotel industry to develop effective strategies
and planning. This emerging trends also help the company to increase environmental
performance and competitive advantages (Armstrong, and Taylor, 2020). To develop and for
sustainable growth in hospitality industry green human resource practices helps different
practices such as HR operations and on-boarding process allow hotel industry to become
paperless and use technology and shift on online portals. This practice reduces number of tree
cutting and support green environment.
Performance management and appraisal in hotel industry also enhance employees
professional skills and help to achieve the objectives and goals of the company. It also helps to
create greener company in which it includes sustainable goals which is measured by specific
metrics. Green human resource management learning and development process focus on
developing staff members knowledge and attitudes. Various goals of green training and
development such as create awareness about present environmental problems and encourage
workers to give higher performance to become company more sustainable. It is important to
implement proper frame work of green HRM for organizational development. Green
performance appraisal help hotel industry to achieve environmental performance and provide the
best strategy to achieve goals based on green standard.
Article 3: Workforce to be reckoned with: The emerging pivotal Generation Z hospitality
workforce

In global economy, tourism and hospitality industry are creating their high contribution in
country. Perennial workforce issues in hotel industry received low attention in comparison of
other areas of tourism and hospitality industry. Demographic and generation changes face the
hotel industry workforce it is known as perfect storm. Over a time period generation changes
shows in hotel industry in which younger employees hold higher position and older employees
work in front line position. Pivotal workforce influence hotel industry career plan and strategies
and sensed difficulties. In central workforce it is found that younger generation are more self-
confidence, team spirit (Goh, and Lee, 2018). In hotel industry different generation work
performance is based on reviews in which it includes face communication, flexibly at work,
intent to work and regular feedback. In pivotal workforce there are different factors which affect
generation to join hotel industry. Motivation factors such as maximize employability, effective
career progress in hotel industry etc. pivotal workforce enhance different characteristics such as
skills sets, work conditions, career advancements.
Hotel industry also have disadvantage of central workforce in which employees are
facing low paying, seasonal business, stress etc. These factors create barriers in growth of
hospital industry and decrease profit rate of the industry. It will also affect overall growth of the
industry and countries economy.
Article 4: Greening the hospitality industry: How do green human resource management
practices influence organizational citizenship behaviour in hotels? A mixed-methods study
It represents the relationship between green human resource management and
organizational citizenship behaviour for the environment in hotel industry. It helps hospitality
industry to create awareness and experience of handling environmental performance issues. BY
this article it is also understood the employees' involvement is important to importance green
human resource management to enhance environmental performance. In hotel industry different
management strategies assists to maintain and improve sustainability in the industry and give
competitive advantages in the market. The concept of organizational behaviours towards
development of environment performance are highlighted the basic requirements of environment
and it is also directed for environmental improvement (Pham, Tučková, and Jabbour, 2019).
Basically there three core application of green human resource practices in hotel industry
which assists human resource management for better environment performance. The core

applications are development of green abilities, motivation of employees for green performance
and green opportunities. These are also helps to enhancing the organizational citizenship
behaviour towards environment and hotel industry. Due to green HRM practice hotel industry
try to develop greenery environment in their hotel, and they also try to raise environmental
performance with the help of human resource department.
2. Job Description and Person Specification
Job description and person specification for sales manager:
Job Description
Company Rosewood
Post Sales manager
Location 252 High Holborn, Holborn, London WC1V 7EN, United
Kingdom
Report to Jone Mondale
Last date  20/4/2021
Qualification  Minimum of 2 years relevant experience
 Knowledge of marketing and sales
 Effective communication skills
Responsibilities  To produce relevant content for the company
 Make plans and budget for marketing activities
 Maintain healthy relationship with customers
 Maintain extensive market and product knowledge
 Perform account reviews
 Plan and execute sales trips
PERSON SPECIFICATION : Sales Manager
Section Criteria
Educational qualification  High standard education
 Good and effective communication skill required

 Degree is recommended with the qualification
 Good standard of literacy
Experience  Experience in sales and marketing minimum one year
 Must have experience of working with different customer
 Experience of managing collogues and staff members
 Partnership work experience
Skills and Special
knowledge
 Convincing skill
 Certification in marketing
 Fluent in English language
 Effective communication skills
 Manage good relationship with customers and clients
 Knowledge of different language
 Excellent verbal and non-verbal communication skills
 Ability to be proactive and work on own initiatives
 Understanding of different policies issues and rules
 Must have adaptable and responsive skills.
Job Purpose  Deliver high quality results, provide effective sales
management service to the customers
 Achieve successful sales goals and objectives
 To ensure the sales and marketing responsibilities
including sales, shared owner ship etc.
Working Relationship Internal Working relationship:
 Development and sales team
 Colleagues and staff members
 Different management and teams
External working relationship:
 Buyers and consumers
 Suppliers
 Different agencies and partners

Job description and person specification for safety and security manager:
Job Description
Company Rosewood
Post Safety and security manager
Location 10 downing street, London, United Kingdom
Report to Sam Stark
Last date 25/4/2021
Qualification and
Requirements
 1 or 2 years relevant experience on similar role
 Excellent knowledge of lawmaking and legal activity
 Experience o effective writing skills to write reports
 Good communication skills and interpersonal skills
 Working skills and knowledge about safety
management and information systematic
 Critical thinker, leadership skills and problem solving
skills
 Relevant health and safety
Responsibilities  Plan and implement different policy and programs for
hotel safety
 Provide educational seminar to aware other employees
from different issues
 Follow all the rules and regulations
 Recruit and hire safety employees
 Provide training and development to guide staff
 Prepare and present report of all issues and accidents
which hotel faced
 Ensure that other employees following rules and
regulations strictly
 Provide effective strategy to solve any conditions which
may harmful for employees

PERSON SPECIFICATION : Safety and Security Manager
Section Criteria
Educational qualification  Evidence of professional development
 Diploma or Graduation in Safety or equivalent
qualification
Experience  Experience in development of health and safety related
systems
 Must have experience to working in hospitality industry
 Experience of partnership working
 Strategies and planning development experience
Skills and Special
knowledge
 Ability to create effective laws for the company
 Great communication skills
 Great knowledge about safety and legislation
 Maintain good relationship with consumers
 Ability to work in flexible work environment
 Good presentation skills and ability to present company
 Good knowledge about different safety issues and how to
solve effectively
Key responsibilities  Develop and implement safety work environment
 Make sure that all employees and managers are received
all safety related necessary trainings
 Manage and develop safety improvement policies
 Promote health and safety environment in the hotel
 Provide proper guidance and support to the employees
Working Relationship Internal Working relationship:
 Committee members
 Management team
 Human resource department members

 Operational Teams
External working relationship:
 Suppliers
 Contractors
 Different partners and agencies
Job description and person specification for front office manager:
Job Description
Company Rosewood
Post Front office manager
Location 100, University house, Washington United State
Report to Rom Shreen
Last date 25/5/2021
Qualification and
Requirements
 High school diploma with bachelors degree or
equivalent qualifications
 Work experience as a front desk manager
 Communication skills and proficiency in English is
important
 Problem solving skills
 Additional certificates in oral and written English and
more
 Effective personality to provide service to the
customers
 Effective multitasking abilities with staring knowledge
of MS office
 Good experience in providing services
Responsibilities  Supervise and handle customer check in and check out
 Give training to other staff members for providing

effective and premium services to the customer
 Make sure that services are provided on time and
according to customer requirement
 Effectively handle emergencies situation
 Attract customer by their personality and good
behaviour
 Politely behave with customers
 Monitor all stokes and orders
 Keep update records of expenses and costs
 Make sure proper mail distribution
PERSON SPECIFICATION : Front Office Manager
Section Criteria
Educational qualification  Minimum one year of experience in front desk
supervisory
 Able to read, write and understand primary language used
in hotel and work place
 Degree in mass communication or in relevant field
 Effective personal and communication skills
Experience  Experience in related position
 Experience of working in hotel industry
 Proper strategy development experience for growth
organization
Skills and Special
knowledge
 Neat and Professional appearance
 Fluently speak multiple language
 Problem solving skills
 Ability to stand for long periods with the company
 Maintain calm and pressure
 Ability to work under pressure

 Organized and detail oriented
 Strong interpersonal skills
 Effective way to communicate with guest
 Guest service skills
 Written and verbal communication skills
 Basic understanding of computer literacy
Key responsibilities  Schedule the front office staff
 Participate in selection process of front office employees
 Manage overall hotel environment and control master key
 Provide quick solution of guest and customers problems
in effective manner
 Monitor all special guest and provide them premium
services
 Prepare revenue forecasting
 Conduct regular meetings to improve front office
performance.
Working Relationship Internal Working relationship:
 HR team
 Marketing team
 Accounts managers
 Customer service department
External working relationship:
 Guest and customers
 Partners
 Suppliers
3. Performance management in hospitality industry
In Rosewood hotel human resource management have different responsibilities in which
performance management responsibility is important. It is important because in the management
the staff turnover, training and development and employees promotions. To reduce employees
turnover proper training and development are important factor in hotel industry (Stewart, and