HRM Report: Functions, Recruitment, Practices, and Employee Relations

This report delves into the core functions of Human Resource Management (HRM), examining workforce planning, recruitment strategies, and the importance of employee relations within an organizational context. The report provides a comprehensive overview of HRM, including the strengths and weaknesses of internal and external recruitment methods, and analyzes the benefits of HRM practices for both employers and employees, using Kingfisher PLC as a case study. It further explores the significance of employee relations in influencing HRM decision-making and examines key elements of employee legislation and its impact on decision-making processes. The report highlights the application of HRM practices, offering valuable insights into effective management strategies and their influence on organizational productivity and profitability.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Purpose and functions of HRM .............................................................................................4
P2 Strength and weakness of recruitment ...................................................................................6
Recruitment .................................................................................................................................6
TASK 2............................................................................................................................................9
P3 Benefit of HRM practices for employer and employee with context of organisation ...........9
P4 Effectiveness of various HRM practice in raising profit and productivity of an organisation
....................................................................................................................................................11
TASK 3..........................................................................................................................................12
P5 Analyse importance of employee relations in respect to influencing HRM decision making
....................................................................................................................................................12
P6 Key elements of employee legislation and its impact on decision making..........................13
TASK 4..........................................................................................................................................15
P7 Application of HRM practices .............................................................................................15
REFRENCES.................................................................................................................................19

INTRODUCTION
Human resource management refers to strategical approach which is used for efficient
management. In a company the overall workers can become productive and effective if the HR
manager does proper training and development program. In the company Kingfisher PLC
belongs to retail sector deal in home appliances and furnishing and garden supplies etc(Human
Resource Management. 2018). The HR department generally design the overall process so that
the productivity of an employee can be improved with an effective rate(Anderson, V, 2013).
They also develop the strategic approach do improve the performance of an organisation. As an
HR Manager of an organisation the explanation regarding the purpose and scope of an
organisation would be included in the report. Further some important elements that are used for
effective management of an organisation. The report would also analyse overall internal and
external factors that are affecting the HRM. The assignment would also consider how the human
resource management apply various types of practises in an organisation to maintain its efficient
management.
TASK 1
P1 Functions and purpose of HRM
Human resource management refers to critical part of any organisation. It is a very
important process in terms of workforce planning and resourcing as workforce is the basic n
organisation ,without workforce or skilled manpower supply no organisation can function
properly without any hindrance. The functions of HRM are:
Retaining human resource:It is very important for an organisation to maintain
experienced and skilful manpower for the efficient and effective working of an organisation.
Retaining the current manpower who are highly skilled is a measure that should be kept in the

mind as it is the best form by which a company can grow(Aswathappa K, 2013). This is also the
least time and funds consuming activity when compared to recruiting and training new people. It
can be done by providing the employees rewards from time to time to keep them motivated.
Ensuring effective management of people:It is a function of the HR department to
maintain a sound and healthy work environment in the organisation. Also an HR should be
capable enough of solving disputes of the employees working in the company so that the
workforce is satisfied and content. Handling of disputes in an effective way ensures the efficient
management of people in an organisation.
Co-ordination of organisation's workforce:HRM lays its stress on coordinating
people's need to help achieve specific business objectives, fulfil staffing needs as and when
required and maintain the interest of the employees in the working(Brewster C and Hegewisch
A, 2017). For this HR manager uses many techniques, processes and other people focussing on
the internal environment.
People as a resource:According to HRM theory, people or employees in an organisation
are treated as the most important asset of an organisation as no organisation will be able to
function without its manpower resource. HRM is considerably helps in building the good
relationship with the employees and to enhance or improve organisational performance within
the specific period of time.
HR managers lay their focus on the various aspects such as quantitative,qualitative and strategic
aspects to efficiently manage human resource management in an efficient and systematic way.
Employee level: At an individual level, major role of HR manager is to ensure that
overall experience of employees during HR life cycle is managed effectively. The first step that
the HR takes is to attract the right employees. Talent accessibility is done by the use of
performance appraisals and then reward is provided to them according to their
performance(Cascio and Boudreau, 2010). HR may sometimes also administer payroll and
employee benefits,although some companies may today outsource these activities but sometimes
in some organisations the HR keeps a check on monthly basis or so.
In these above mentioned ways, the HR manager keeps a record of the activities ongoing
in the organisation and keeping a track record of the entire people working within an
organisation and keep them timely motivated as well as inspired to work in a team in a healthy
working environment(Chelladurai and Kerwin, 2017).HR professionals need to keep an

understanding of each and every activity happening in an organisation especially the manpower,
as well as they also analyse the skills and the level of competition required by the individuals
who carry out the tasks assigned to them.
Workforce planning is the process in which the overall priorities and needs of the specific
organisation are access and then the overall all rules and regulation are met so that the
organisational objective can be met easily.
While the succession planning is the process by which we can overall identify and
develop the newer leader that can take place to the position of a old leader. This increases the
availability of the new and experience of new workers and also shows the roles and
responsibilities that the worker have to perform in the work in process.
P2 Strength and weakness of recruitment
Every business organization wants to select best and capable candidate within the
business organization to attain their set goals and objectives. In this company needs to find the
best talent for executing business activities with the aim of achieving positive outcomes that
directly contribute in making performance of the company competitive at market place. For
attaining the same, company needs to select and recruit capable workers by using appropriate
methods which can be understood by following points:
Recruitment
It overall process of short-listing, selecting and appointing appropriate candidates for
jobs within an organisation is considered as recruitment. It also involves choosing an individual
for unpaid roles(CHUANG and Liao, 2010). It main aim is to create jobs for the large number of
employee's. In this present report the chosen organisation Kingfisher PLC has already recruiting
employee's through online recruiting.
There are two types of recruitment :
Internal:
It is the recruitment process in which an organisation looks to fill the vacancy with it's
existing workforce. According to Kingfisher PLC they are now adopting best internal
recruitment approach to make their workforce efficient(Daley, D.M, 2012). It is an best suited to
have an insider's view and to increase loyalty of staff members. There are two mechanism in
internal recruitment process to identify qualities of a candidate .i.e. formal and informal. The

overall recruitment to the various agency helps in obtaining the productive and effective
employee. But there are several strength and weaknesses selection to the recruitment agency.
Strength
 The agency always finds accurate people in which the skills and talented people are
needed for specific type of job.
 The agency have the all the data regarding the various people applying the particular job
this so it is easy for a particular agency to catch the right candidate for the right type of
job
Weakness
 Hiring the candidates from the particular agency can create a kind of monopoly, this is
not beneficial for long term of hiring the employee. Agency may charge the higher amount from the company for making the availability of
an employee so the company may be unable to arrange the fund some times.
Strength
 It will take a less time to recruit someone from within a organisation because you
may have already someone in your mind who knows the value and process of the
company
 It will save the company's money because they don't have to pay fee to agencies
and job advertising for recruitment.
 It will take away lot of the risk of hiring wrong person.
Weakness
 It will lead to favouritism and generates internal conflicts in the organisation
 It reduces the opportunity of including fresh ideas in the organisation that will make
the employee's unmotivated
External:
It is a process of searching the suitable job candidates outside business organisation to
fill their vacant positions. Organisations like Kingfisher PLC recruit employee's through external
groups to make their workforce productive and competitive. In this process a head hunter is to be
used to facilitates a recruitment process. The process of requirement can also be done to one to
one interview. These type of interview needs less resources and amount of time and are effective
also. The several strength and weakness of one to one interviews are as follows

Strength
 Less resources management function is needed the overall ability of a person can be
easily accessed through this process hiring is easy. The overall in depth collection of the data can be obtained, by recognising the body
language of a candidate the response of candidate can be easily identified.
Weakness
 It could be time consuming there are fair chances that the interviewer can give the biased
response to the candidate.
 Experienced interviewer is needed in this type of interview otherwise wrong candidates
could be selected that will the productivity of an organisation.
Strength
 It will reduce the level of internal politics in the organisation and bring competitive spirit
in the firm
 It increases chances to recruit number of candidates who have desired skills to handle
particular job.
 Candidates who have innovative thinking and ideas can be hired for betterment of
company. It will help a company to identify best candidate from a lot of skilled candidates
Weakness
 There are fair chances or possibility that a chosen candidate which selection might have
a less understanding of company's overall working environment.
 It is time consuming as compared to internal recruitment process.
 It becomes costly for company as they need to pay high salaries to selected candidates
depending upon their abilities and skills for specific job role.
 It will generate internal disputes among the existing employee's
At present Kingfisher PLC is choosing external recruitment process to get fresh or unique talent
insight the table. It will make the organisation competitive in the dynamic business environment
and increases the staff members which will make the workforce more efficient(Fulton And et. al,
2011). It will provide a lot of skilled candidates from which company have to choose suitable

candidate for a specific job profile. It will also helps an business entity to retain it's productivity
for a longer run in the competitive market. There are several strength and weaknesses of
TASK 2P3 Benefit of HRM practices for employer and employee with context of
organisation
The various exercise in the HRM of an organisation always gives its benefits to the
employee and employer. The various HRM practises are the planned approach that are used for
the management of the different people working in the organisation. In context with Kingfisher
Plc, its managers implement various HR practices like training and development, orientation
programme appraisal, flexible working hours, medical services etc(Glendon, Clarke and
McKenna, 2016). These practices at work place helps in making the departmental objectives
clear. It also helps in enhancing the productivity and performance of the organisation. Managers
of a company provides training
various types of training to the workers.
There are several benefits of employers are as follows.
Improve the turnover- The overall turn over of an organisation can be increased to the
certain level. As effective management of various practices allows the effective management of
various working operation of the company(Guest, 2011). In Kingfisher plc Higher turnover of
the company always hurt the financial management and overall progress rate of the company.
Improve the satisfaction of employee- The overall level of the satisfaction of an
employee can be improved to the certain level. This helps retaining the talented and the skilled
employees in the company for the longer period of time. so retaining the effective employee is
always beneficial for the future growth and the progress of an organisation. For example an
organisation can provide extra benefit in terms of finance like bonus and rewards to hard
working and effective employees. In Kingfisher plc the productive employee are also rewarded
with the benefit of holiday at the different location.
Conflict resolution- The various HRM practices always helps the company in managing
the issues regarding the different aspects in a company. In Kingfisher plc Issues regarding the
behaviour of employee and ethic are be easily solved by the under standing the main reason of
the problem and effective practices and implementation of those exercise always helps in
effective management in a company.

For example due to the cultural differences the working pattern and time of doing work in night
does not allows to work a women in night. Due to this conflict may arise the between the
employee and its manager in an organisation. So in Kingfisher plc these type of conflict can be
easily solved by giving the flexible working hours to workers of a company.
Flexible working hours: It refers to the schedule or hours which company allotted to
employees to perform their activities. In context of Kingfisher Plc, the manager of organisation
provides flexible working hours to their employees so that they can perform their tasks easily.
According to this, the manager of company delegate projects to employees and give them
deadlines so that they can complete their projects within time frame. Thus, by this organisation
can achieve their objective and carry out their operations in a systematic manner.
There are several benefits of various types of HRM Practices to the employees as
well which are as follows:-
Focusing capacity- The overall working capacity of various workers always various with
the type of work and speed of the particular employee to do the task. The HRM practice In
Kingfisher plc always helps the employee the to stay focused on the current work, this helps in
getting the highest potentiality of the employee(Knowles, Holton and Swanson,2014). focusing
in the work allows worker to concentrating in the given task more and this also helps in making
the performance of each and every task much more effective than the previous execution.
Training and development of employees- The various practises always helps in making
the effective training and development programmes. In Kingfisher plc Through the effective
management of practices various practices the plans regarding the each and every task of the
employees can be made more clear. This helps in improving the overall efficiency of an worker
working in the firm
Growth in career- The effective implementation of HRM practises always helps in
making the training and growth programme much more efficient. So this helps in making the HR
department of Kingfisher plc various programs which can boost the growth in the carrier of an
employee. As through proper implementation of various practices the creativity of the employee
can be used in various type of work. This improve in the growth of the mind of a worker as well
as in carrier in different aspects.
Growth in the career in always keeps the worker in motivate toward the work. In Kingfisher plc
there are several option of training and development through that which the skill and talent of

employee can get properly nourished. This also helps the organisation to develop itself for the
future period of time.
P4 HRM practice for raising profit and productivity of an organisation
Different HRM practices are followed such as various training and development
programme,giving an insurance to the worker of an organisation, giving bonus and rewards,
sharing of knowledge, open house discussion, 360 degree performance management feedback
system helps in improving the performance of in the work(Marchington and et. al. 2016). The
usage of different policies always helps in managing the different kinds of works in an
organisation. As well as maintaining the operation management of each and every task.
In Kingfisher plc the various HRM practices helps in profit and productivity of an organisation
that can be described as follows.
Achieving the highest financial performance- In achieving the highest level of the
performance in an organisation. The objective of the company should be very clear. The clear
objective always helps in making the transparent goals. It helps in making the focusable to the
given task and this helps the employees of Kingfisher plc to do the task much more effective and
better way. This helps in improving the profit margins in the particular limited period of time.
Quality product- The better training and development opportunities always help in
providing better quality of product and services to the customer. The effectiveness in the
performance of employees always improve the quality of there work. While in the context of
Kingfisher plc it helps in maintaining all the operation and distribution management of the
organisation.
Productivity of workers- The fit and well employees are always much more effective
then an unhealthy employee. In Kingfisher plc deals in the retail section of the industry so the
HR managers always gives the consideration to the health of workers. As fit employ always
productive and gives profit to the business. Performance of team and individual- The overall
performance of each and every individual always gets affected by the practices. Like by giving
rewards and bonus to the individual performer the efficiency and the level of commitment is
increased to a certain level. In Kingfisher plc the individual performance can get affected by the
training and various development programme(Meredith Belbin,2011). By effective use of

communication process the loop holes in the process can be identified and the performance can
be improved to the certain level.
Flexible working option- The flexible working options with in the working environment
allows the worker to in Kingfisher plc to work in the hours of their hours of their choice. This
helps in maintaining the satisfaction level of the employees. Various studies have been
conducted and it has been seen that almost 35 percent of the more in productivity have been
appeared when compared to working in non flexible hours. So flexible working hours always
helps in increasing the profit and productivity of an organisation.
Technological update and tools- The Various HRM practises helps in updating the
knowledge and tools and techniques in an organisation. For example in Kingfisher plc the new
software is introduced regarding the management information system
TASK 3
P5 Importance of employee relations with respect to influencing HRM decision making
Creating or developing coordination and relation with employees in company is referred
to as employee relation. According to this, organisation provides fair and consistent treatment to
all workers so that they can perform their jobs loyally and in effective manner. It is a significant
aspect which helps every organisation to achieve their goals and objectives in allotted time
frame. Maintaining the good and effective relation are two key elements of employer and
employee relationship of successful running and maintaining the brand image of an organisation.
It helps in maintaining the overall productivity of employees in an organisation (Cully, Oreilly
and Dix, 1999). If both the employer and the employee work in full understanding and harmony
with each other,then the employees are more productive , increased level of efficiency can be
found out in their working and also they will create less amount of conflict in the organisation
and will be more loyal to their work. The benefits of building strong employee relations are:
Productivity:A good balance of relationship of the employees creates a healthy and
pleasant atmosphere within the work environment. It helps in increasing the employee
motivation thereby creating an improved employee morale (Blyton and Turnbull, 2004). Many
companies conduct relationship improvement programmes,seminars etc experience a great result
in the form of increasing the productivity level which in turn leads to increased profits for the

business concern,so when the productivity of Kingfisher improves it can take up further new
projects and increase its profits.
Employee loyalty: By Creating the productive and healthy working environment helps
in creating a huge impact in maintaining the loyalty of employee's in an organisation, this helps
in improving the quality of the work done by the employees of Kingfisher . Also the employees
are retained in the present organisation for a considerably longer period of time .The decision
making improves because when the employees are loyal it becomes easier for the employer to
depend on them and accordingly promote growth and development of the company.
Conflict reduction: In companies,or in organisations where there is lesser possibility of
conflicts , it makes the employees capable enough to concentrate on the tasks they have in their
hand thereby making them more productive in the long run. When the conflicts reduce in an
organisation the management is able to make quick strategies for development and it helps n
easy decision making.
Collective decision making: In an organisation like Kingfisher, it is very important to
stay in harmony with other people in your organisation as not all decisions can be taken by a
single person. Every person sometimes needs the guidance and advice of some other person.
Before deciding anything or implementing any plan it is good to give a chance to every
employee to express his opinions freely without any fear or bias. It is the best way in which
effective decision making can take place.
Reduction in the rate of absenteeism: Employees enjoy coming to the the office if there
is a warm relationship between the employees ,they become more work oriented and serious
(Purce,2014).They do not make vague excuses for taking leaves and enjoy the work environment
of the office. Also, they lessen the burden of the employer by maintaining a proper work
environment and complaining about their fellow mates thereby helping the management in quick
and easy decision making as they get time to focus on more important topics.
Hence, by the above steps the overall decision making and work environment of Kingfisher is
improved and made more efficient.
P6 Major elements of employement legislation and their impact on decision making
Different legislations and rules are made by government that makes huge effect in proper
decision making regarding the employee working hours, salary issues, etc. in Kingfisher PLC the

main points that impact on decision making of HR regarding hiring and firing worker in a
company are as follows. Equality act 2010
The certain act is the combination of two various acts and those are the relation act 1976
and discrimination act 1995. This act states that there is company in which various employee are
working have the equal rights and opportunities in an organisation. There is a responsibility of an
organisation to always make ensure that there should be no kind of discrimination based upon
age, colour, gender, and religion. The company that is Kingfisher PLC should always follows
various rules and regulation that are imposed on company. Otherwise government have a legal
right to terminate that type of business operation that does not follows the laws made by
government.
Employment protection act 1978
The act states that the company in which the employee are working should provide the
overall structure. The structure include overall composition and the framing of various structure
of salary, details regarding total working hours for which employee have to work in a company,
pension schemes after job etc. The HR manager of Kingfisher PLC should provide information
and the overall structure of each and every activity that is related to employee. Otherwise the
court could act to the law volition of company to the organisation.
Health and safety act 1974
The act shows that leader always should ensures the overall good health of
employee .There is the duty of an employer to always consider the health, safety and well being
of an employee. The HR Manager of Kingfisher PLC must do the reasonable work for an
achievement of health and safety of a worker. For example owner or the manager the always
provide the good working environment where the workers can work in the free and safe
environment. They always tries to maintain better relation with the employee. According to
Health and safety act 1974. The company should always ensure the effective work environment
and safe operating system. While working in physical location the company is responsible for the
safe entry and the exit of the workers. The organisation should have the primary treatment or
medical facilities with in the company. The company should also give various kinds of training
regarding the safety and health management issues of an employee.
These various laws and acts always helps an organisation to maintain the better relation
and reputation with the employee. And the rules and regulation made by the government also

helps in reducing the exploitation by the different unethical companies. Act and various
legislation also provides vision through which they can make sound and effective policies. Those
efficient policy always helps in making those decision which helps the company to grow and
develop in effective period of time(Scullion and Collings, 2011). The company follows all the
rules and regulation this also shows its commitment of the organisation towards the people and
country in which the business has been operated. The legislation made by the government helps
in making the several decision regarding the policy making of hiring the various types of
employees. The various legislation allows to make the overall all structure of the salary of
workers as well as the working hours. This helps the organisation to move toward the proper
growth with any resistance of the company.
TASK 4
P7 Application of HRM practices
HR Manager in Kingfisher PLC always conducts the various activities regarding the
selection and recruitment procedure of the employees in an organisation. It has been evaluated
that in some of the store effective services are not provided to the customer. Due to this reason
mismanagement is there at the work place. So to solve this issues the Kingfisher PLC is hiring
the HR Assistant so that all the managerial problem can be solved easily. The requirement of the
job specification of this certain post is as follows.
Job specification- The written statement in which all the educational qualification of the
individual, the overall level of experience in the various fields as well as various roles and
responsibility and various communication skill that are needed to perform the job that would be
discussed in the below part of report.
Job description- In this job title, the overall summary of the task as well as various
working location and general duties are also there. It mainly does access the essential
requirement of the job. Hence the job description for HR assistant in Kingfisher PLC is as
follows.
Job Description
Organisation Name
Kingfisher PLC

Job profile
HR assistant in the human resource management department
Location
London, UK
Report to
HR executives of the HRM Department of Kingfisher PLC
Duties
 Knowledge about the various HRM practices that can help in effective management.
 To handle the daily working operation of allotting the various duties regarding the work
to the employee.
Required Qualification
MBA (Master degree in Finance Management) in human resource management from reputed
college.
Experience required
6 months experience in the HR department of a company.
Salary
4 to 5 lac per annum.
Job specification
Education- Minimum BBA( Bachelors in Businesses administration) degree in human resource
management.
Training and skill- communication skill while addressing the employees, trained in handling
the mass and the number of employee under him, handling of MIS(Management in formation
software).
Role and responsibilities- Major role is to provide training to employees and manage different
activities and operations carried out within company.
Personal characteristics- Good interpersonal skill, in-depth knowledge regarding the human
resource management department in each and every aspects, leadership quality and overall
young and energetic in nature.
Physical appearance- Handsome, good looking and attractive personality, having age between
25 to 30 years.

CURRICULUM VITAE
CONTACT INFORMATION
Name:
Address:
Contact number:
Email Address:
PERSONAL INFORMATION
Date of birth:
Age:
Nationality:
Gender:
Marital Status:
Language Proficiency:
Computer and Software skills:
EDUCTAION AND PROFESSIONAL QUALIFICATIONS
1. Education level
 Graduation in management
 Masters in business administration
2. Certifications &Accreditations
 Certified in management field
STRENGTH, TRAITS & SKILLS
1. High degree of initiative.
2. Hand-on- experience.
3. Strong presentation skills.
4. Good interpersonal skills.
5.Able to work within tight schedules.
EXPERIENCE
1 Year experience in HR field in organisation.

Invitation Letter
Subject: Invitation for interview.
Dear Applicant,
Application is received from you, for the post of HR assistant in the human resource
management department with Kingfisher PLC.
We would like to invite you to come for an interview for this position. Interview is scheduled
for Feb 1, 2019. Timing for interview is 1 pm. Address is 3 Sheldon Square London.
Ensure that you reach on venue at time. In case of any queries call at: 654275676 or mail at
[e-mail].
Regards
HR Manager
Kingfisher PLC
3 Sheldon Square,
London W2 6PX,
UK
Offer Letter
Dear applicant,
Kingfisher PLC is excited to recruit you for profile of HR assistant in the human resource
management department. For this some formalities are required to be done. It includes details
about compensation, benefits and terms and conditions.
Kingfisher PLC is offering full time position and applicant must report on Feb 15, 2019 to
manager. Working hours of work are 9:00 am to 7:00 pm.
Salary for this job profile at initial stage is $ 550 per month. Apart from this different incentives
will be given based on performance. Some benefits like dental insurance, health insurance will

also be given.
Indicate agreement with specific terms and accept this offer letter before Feb 30, 2019.
Regards
Manager
Kingfisher PLC
In order to get the best employee the company always develops such a selection and
recruitment plan that organisation can make decision to choose best worker from the various
choices. For getting the best person among various choices for the particular position the expert
knowledge is required for certain post. The overall process of interviews in Kingfisher PLC is
conducted by the upper level management of HR department as skills and the various talents
need in a company are better analysed in a person by the experienced fellow.
CONCLUSION
From the above assignment it has been concluded that there are various aspects of HRM
that needed to be properly implemented so the better growth and achievement of the
organisation. The role of HR manager plays an important role making the HR Policies much
more efficient and effective. The administrator performs the various activity regarding planning
and introduction of various resources. They also give their concern regarding hiring and the
selection of various employees. The manger of every organisation always believe that hiring the
best candidate always helps in gaining the competitive advantage. So for achieving the better
productivity and effective performance of an employee the organisation should give much more
importance to the training and development programmes. The best of the employees should
always gets reward and bonus so that workers could work by there fullest potential.

REFRENCES
Books and Journals