UK College of Business HRM in Practice: A Comprehensive Report

This report provides a comprehensive overview of Human Resource Management (HRM) practices, focusing on the application of HRM principles within Liverpool Victoria (LV). The report begins with an introduction to HRM, outlining its core functions, including managerial and operative aspects. Activity 1 explores HRM functions, especially concerning workforce planning, resourcing, and the evaluation of recruitment and selection methods, comparing strengths and weaknesses of different approaches like video interviewing and employee referrals. Activity 2 focuses on creating a person specification for a personal assistant role, reviewing CVs, and shortlisting candidates, followed by the generation of competency-based interview questions. Activity 3 delves into learning and development opportunities for employees and examines the rewards and benefits provided by LV. Activity 4 addresses employee relations, the role of leadership in fostering effective relationships, and the influence of UK employment legislation on decision-making. The report highlights the importance of HRM in achieving organizational goals, improving employee satisfaction, and maintaining a productive work environment. The report concludes with a summary of key findings and references.

HUMAN RESOURCE
AND MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
Activity 1.........................................................................................................................................1
Explains HRM and functions of HRM........................................................................................1
HRM functions related to work force and resourcing.................................................................2
Evaluate the strengths and weakness of LV recruitment and selection process.........................3
Activity 2.........................................................................................................................................4
Create a person specification for personal assistant role............................................................4
Reviews the Cvs and shortlist the interview...............................................................................5
Produce six competency based questions ..................................................................................6
Activity 3.........................................................................................................................................7
learning and development opportunities for employees ............................................................7
Rewards and benefits provided by LV to employees..................................................................8
Activity 4.........................................................................................................................................9
Employee relations and effective employee relations ................................................................9
Role of leadership and maintains effective employee relations................................................10
UK's employments legislation how it influences decision-making process.............................11
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................12

INTRODUCTION
Management and development of employees in a company through strategic approach known as
human resource management(HRM). In simple term HRM is a procedure of recruitment,
selection, motivate employees, fix up goal of company, organizes training and development
program. These whole procedure handles by Human resource(HR). Liverpool Victoria is
famous in united kingdom as largest insurance company where offers insurance, life insurance,
investment and retirement products services to people that why it is also known as financial
company. It is founded in 1843. LV is the friendly society limited organization which holds
policies and provides insurance like car insurance etc. to people. This report addresses about
HRM purpose and their functions and evaluates the strength and weakness of different
approaches to recruitment and selection. It covers how function of HRM can provide talent and
skills to fulfill business objective. Here, explains HRM practices within an organization for both
employer and employees and evaluates the effectiveness of different HRM practices in term of
raising organizational profit and productivity. In this report, addresses critical evaluation
regarding employee relations and their application of HRM practices that inform and influence
decision-making in organizational context and analyses internal and external factor which affects
HRM decision-making and employment legislation.
Activity 1
Explains HRM and functions of HRM
HRM refers the strategics approaches which handles all prospect of employees in an
organization's and contains two functions like managerial and operative functions. HRM
department is intentionally designed by Liverpool Victoria to enhance performance of employees
in arrangement of an employer's planning objectives.
HRM functions
Managerial functions:
Planning: it is first function of HR where he makes plan that how-many or types of
employees is needed in company so that they enable to achieve Liverpool Victoria goals. This
planning assists HRM to collect, investigate and identify present and future demands within
company (Bailey and et.al., 2017).
Organizing: It is second function of the management which develops organization
structures and assign HR to assure fulfillment of objectives.
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Directing: it is third task of HR where includes supervision, leadership and
communication etc. It assists to initiate activity of people by accomplish LV goals.
Controlling: This is crucial function which control above functions. It also k/a post
planning. Through planning, organizing and directing is checked out, verified employee's
performance then compared with organization goals.
Operative functions:
Recruitment or Hiring: this functional is accomplished by HR where he conveys
prospective candidates so-that, they assist to achieve organization's goals. Company allows
management to select right candidates through process.
Job analysis and design: To accomplish above function HR gives description about job
post like skills, qualification, work experience which requires for specific job post and includes
task, duties and responsibility to achieve specific objective(Bourke and Crowley, 2015).
Performance Appraisal: Human resource management monitors and examine employees
performance in organization.
Training and development: HR organizes training for employees so that they acquire new
skills and knowledge to provide services effectively in workplace. Such kind program conducts
for maximizing performance of employees.
Maintenance & labor relation: HR assists to profitability within organization by reducing
turnover of employees and supports to keep best performing employee's in L. VICTORIA. He
also supports to make good relation with employees by involving in decision-making (Bratton
and Gold, 2017).
HRM functions related to work force and resourcing
Managerial function includes organizing, directing and controlling, these functions are
related to the work force planning and resourcing. Employees need to perform various task in the
company so the employees of the company need to plan than direct to the juniors and then
organize the work and control the employees of the company effectively. The employees of
company LV are dealing in the insurance and providing insurance to the customers so employer
must know to train the employees and a lot the work to the employees as per the skills and the
talent in the employees. Work force planning and resourcing is related to the managerial
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functions which is affecting thew performance of the employee (Brueller, Carmeli and Markman,
2018).
Operative functions includes recruitment and hiring, job analysis, performance appraisal,
training and development and maintenance of labor relations as well. These functions of the
company is accomplished by the help of work force planning and resourcing. The functions are
accomplished by managers which will show that the employees are not satisfied with the
selection and recruitment process and the company has to change the method of the process.
Satisfaction of the employees is looked by the managers which are informing the needs of
employees to the human resource department or employees would directly contact to the HRM
department.
Through the work force planning and resourcing the employees of the company are
satisfied with the working environment. Problems of the employees in the organization is solved
and the employees feel motivated to work. The employees of the company are encouraged to
handle the team and mange the working of the team, it will encourage the leadership qualities
among the employees of the company. The work force planning is also helping the company to
improve the key performance indicators which will improve the performance of the employees
and also performance is monitored by the employers as well.
Evaluate the strengths and weakness of LV recruitment and selection process
There are various recruitment methods which have their advantages and disadvantages as
well. These methods are described below:
video interviewing - In the process of video interviewing employees of the company are
recruited on the basis of the interview which is conducted through the use of the technology. In
these method recruiters are hiring the candidates on the confidence in the candidate during the
interview. It not time-consuming and it is quick process without the wastage of paper etc. This
method does not have the look on the real condition of the employee because on video
employees would see the answers of the questions asked and not also answer accurately on the
question asked. The candidates which are not able to use the technology will not be able to give
the interview (Bullock, Stritch and Rainey, 2015).
Employee referrals is the methods which is used by the employers and the employers
are conducting employee referrals programs which will let know to employees regarding the
vacancy in the company. So the employees of the company would say to friends and family
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members which are looking for jobs. Employees of the company would also be paid with the
incentives for each referral if the new employee. So employees would also use the existing
employees for hiring the new employees in some case employees are not giving the good
reviews to the employees which are looking for the job. Employees need to be satisfied for the
environment than only this recruitment strategy would be used in the process (Cabrini and et.al.,
2018).
Activity 2
Create a person specification for personal assistant role
The company LV wants the company to create the person specification for the personal
assistant. The person specification is provided below:
The application is made for the personal assistant role and the applicant number is third number
which was mentioned in the brief.
Basis Desirable Essential
Qualifications Experience as assistant
Effective in maths
Awareness about the security
and about current affairs as
well.
Ms office
High school degree
PA diploma certificate
Know how to communicate
effectively in English
Know how to operate
computers and internet and
excel.
Skills Ability to monitor the work of
the department and the also
allocate the work to the others.
Must also able to travel in
different locations and also
within short period.
Timely and efficient secretarial
services which includes the
diary entry and email
management.
Handling of internal and
external contacts like receiving
the phone calls and emails and
also book the appointments on
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calls and emails.
Co-ordination among the
meetings and provide the
necessary things required for
the meetings.
Provide with the reports and
documents while working and
also builds strong relation with
the employees working in the
office.
Assist in preparing the
meetings which includes the
appointments and ticket
booking and travel
arrangements.
Must fulfill the management
duties and run the department
effectively.
The company is provided with the person specification using the job description provided below
(Crawshaw, Budhwar and Davis, eds., 2017).
Reviews the Cvs and shortlist the interview
The company wants to decide the better candidate for the role of personal assistant. The
company has three curriculum vitae and the company has to decide the better candidate from all
of them.
I have selected the candidate 3 which have pursued the skills of secretarial and
management practices which will also includes the office management skills in various sectors
which includes health and legal sectors as well. A candidate is consisted the skills of the data
entry and personal assistant skills as well. Candidate can handle the reception and greet the guest
visiting the company. Candidate would be able to maintain the dairy management and also use
the Microsoft effectively. Effective communication skills and the candidate would also maintain
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the confidentiality in the company. Candidate can create records and maintain the notes in the
offices. Candidate is also qualified with the bachelors degree in arts in business studies as well.
A candidate has also worked with in various companies as temporary personal assistant and also
perform the work efficiently. Candidates can fulfill the responsibility of providing the secretarial
function which includes the typing and correspondence among the employees as well. Candidate
proofread the document effectively and also mange the work according to the company.
Candidate is checking the stock and provide the reports and data which will provide the data
when needed. Manage the diaries and reschedule the appointments which will be handled by the
candidate effectively. As I said candidate is fit for the job of personal assistant and the candidate
is working according to the time of the company. Candidate has worked as center administrator
and receptionist and also as insurance sectors and administrators through which the employee
has gained the experience how to work and perform the functions (Deci, Olafsen and Ryan,
2017).
I have selected the candidate from the curriculum vitae which have the experience sand
skills which are fit for the job or post. The candidate would also manage the work efficiently and
manage the work according to the company. Effective communication is must for the job of
personal assistant and the candidature is effective in the communication. It will also improve the
performance of the employee. The candidate is performing the actions as per the company and
the work is managed by the candidate which will perform the work efficiently. The work ODF
the company is managed by the candidate according time the instructions which includes
following the rules and regulations of the company (Glaister and et.al., 2018).
Produce six competency based questions
Q-1 How do you vary your communication to people you interact?
Q-2 Describe a situation where you made right decision?
Q-3 Tell a situation where you managed your time effectively?
Q-4 Describe how will you take decision in absence of manager?
Q-5 Provide an example to deliver a service to client?
Q-6 what is the biggest challenge you have faced and how you deal with it?
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The questions used in the competency-based questions and in the interview. The questions one
would test the communication skill of the candidate which has applied in the interview. The
question two would test the skills and the candidate according to the situation. In question fourth
the ability of the decision making is tested in the absence of the manager. In question third the
time management skills of the candidate are tested. In question fifth the customer service of the
candidate is tested. In question sixth the problem-solving ability of the candidate is tested. These
questions would test the abilities of the candidate.
These questions are taken as it will help in analysing interpersonal skills of person. Moreover,
with this it will be easy to evaluate critical thinking skills of person. So, it can be identified
communication, decision-making skills efficiency within candidate. Furthermore, ratings can be
given on basis of feedback provided by candidate and then decision can be taken.
Activity 3
learning and development opportunities for employees
Learning and development is helping the company LV to run the business effectively and
also provide the satisfaction to the employees of the company. There are various strategies which
is used by the company for providing training to the employees and also provide them new
technologies which will improve the way of working of the employees in the company.
It will improve the performance of the employee which will receive the right training
during the training period. Right and effective training is building the confidence in the
employees which will encourage them and motivate them to work as well. This confidence
which is build among the employees will improve the performance of the employees and also
improve the performance of the company as well. These learning and development opportunities,
if not provided to the employees, employees would not be able to perform the task which will
affect the performance of the employee (Guest, 2017). It would also not provide satisfaction to
the employee because employee would not perform according to the abilities in them(Holm and
Haahr, 2018).
Through providing training and development to the employees, employers are able to
witness the weaknesses and of the employees. These weaknesses of employee is focused by the
employers and problems of the employees are solved by the help of employers. Providing
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training to the employees is providing the staff with the independent work which one can do
without the help and supervision. The training is not -provided to the employers would not know
the strengths and weaknesses of the employees which will also have effect on the performance of
the employees while performing the tasks.
Improve the employee morale and provide satisfaction to the employee by the help of
training and development programs. A development program would create the friendly and
supportive environment in the office premises which would build up the morale of the employee
which are under the training period. These conditions are not fulfilled by the company than the
employee would not get confidence of working independently without the supervision and the
employee morale would be down which will have negative effects in the performance of the
company. Employees are not feeling appreciated and also not challenged so the employees are
not satisfied with the job (Keogh, Long and Horn, 2015).
Training and development programs are formed so that the employees are consistent in
knowledge and training which was provided to the employees. Consistency consists of the
policies and basic procedures which need to be followed by the employees of the company. The
company is not providing training and development programs than the employees would not be
able to increase the efficiency in the performance and employees would not be aware of the rules
and policies which are levied on the company (Lin and Sanders, 2017).
The company has to organize the training and development for improving the efficiency
of the employees of the company.
Rewards and benefits provided by LV to employees
LV is providing the rewards to the employees which will improve the performance of the
employee and also employees of the company feel motivated to work. The rewards are given to
the employees on thew basis of the performance of individual and as well as team performance.
Bonus is given to the employees which are working with the company from the long
time. It is also given to the employees which are working effectively and it is provided to
motivate them for the performance. Bonuses are usually short term motivates which will
motivate the employee for short period and then the employee work normally without the
improvement in performance. Bonus are avoided by the company because employees are
motivated for short period. In bonus last year performance of employee is appreciated,
performance of employee must be appreciated at that time only. The employee would also forget
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the and no energy among the employee would be stored for improvement (Lussier and Hendon,
2019).
Some employees are rewarded in the form of promotion which is given to the employees.
Effective working of the employees is appreciated through giving the promotion to the
employee. Promotion cannot be given to the all the employees which are working effectively
because all the employees are giving their best in the work but providing promotion to every one
is not possible for the company. So the company would provide promotion to only those
employees which are eligible for promotion and promotion is provided in the basis of the
performance, time period in the office as well (Razmerita, Kirchner and Nielsen, 2016).
Incentives are given to those employees which are working effectively and the company
want that the employees would work more. Employees have to complete the target and then
move towards completing the work effectively. Incentives cannot be provided to the all the
employees. Company is setting the targets so high that the employees are not able to achieve the
targets only so employees are not thinking of the incentives.
LV company is dealing in the insurances and the company would be providing incentives
ion the targets. Company must give rewards to the employees for effective working which will
encourage and motivate them to improve the performance. These rewards will affect the
employees and the company as well (Taylor, Doherty and McGraw, 2015).
Activity 4
Employee relations and effective employee relations
Employee relations are relations which have to be maintained by the company, relations
are maintained between employees and employers, employees and employees. Effective
employee relations are helping the company to achieve the long term goals.
Effective employment relations are creating the environment which is motivating
employees which will also build morale of employees as well. So LV is investing in maintaining
the employee relations. These steps of the company is increasing the profits of the company.
Employees are motivated by company through the giving rewards, bonus and promotions to the
employees as well.
Employee loyalty is giving strength to the employee relations which will create the
friendly business environment. It improves the rate of employee retention and the recruitment
process is decreased. LV would be able to cut the cost of the employee training and skilled
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programs because through maintaining the employee relations employees will never leave the
company (Taylor, Doherty and McGraw, 2015).
Increase the productivity of the company because the through the effective employee
relations company would increase the productivity. Through increase in productivity it will also
increase the profits of the company. Productivity also increase the motivation among employees
and increases the morale of the employees as well.
Due to effective employee relations in company, conflicts between the employee are
reduced. Through fewer conflicts in Office premises employees are properly concentrating on
the work and it will improve the performance of the employees as well. It will create friendly
environment in the office.
Effective employee relations is increasing the revenue of the company. Strong relation
and friendly working culture is improving the performance of the employees and those
employees will give their best while performing the assigned work. Employees are the asset for
the company so the assets must be used by the company in effective manner, If the employees of
company are satisfied than employees would also meet the expectation of company.
Role of leadership and maintains effective employee relations
Leadership is done by leaders which helps employees which are to achieve the goals set
by the company. A leader helps the employees by motivating them, guiding to the employees,
and by setting the vision in the mind of employee. Through help of leader employee of the
company are executing the work effectively. Leader has to provide the strategy to the employee
which will run the organization effectively. Through effective leadership LV will maintain the
effective relations between the employees and the employers.
Equality - Through the equality between the all the employees of the company
employees are motivated to improve the performance of themselves. Equality is prohibiting the
favoritism between the employees. Through these the employees are feel are relaxed to work and
comfortable while performing the tasks as well. Leaders of company must promote and motivate
all employees which are included in the team projects and performing the task.
Effective communication will improve the relations of the customers. Effective working
environment and the effective communication is increasing the performance of the employees. A
leader must build the open door policy in the company which will invite the innovative ideas of
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