Human Resource Management Report: Morrisons' HRM Evaluation

This report provides a detailed analysis of Human Resource Management (HRM) practices within Morrisons, a major UK retailer. It begins with an introduction to HRM, outlining its purpose and functions, and then delves into the specifics of recruitment and selection approaches, comparing internal and external sources. The report evaluates the benefits and effectiveness of various HRM practices, including employee compensation, training, and the importance of employee relations. It further explores employee legislation and its impact on the organization. The report concludes with an application of HRM practices within Morrisons, offering insights into how the company manages its human resources to achieve its goals and objectives. Overall, the report provides a comprehensive overview of HRM principles and their practical application in a real-world business context.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Purpose and Functions of HRM............................................................................................1
P2: Strengths and weaknesses of approaches of recruitment and selection.................................3
TASK 2............................................................................................................................................5
P3: Benefits of HRM practices....................................................................................................5
P4: Effectiveness of HRM practices............................................................................................6
TASK 3............................................................................................................................................7
P5: Importance of employee relations.........................................................................................7
P6: Employee legislations............................................................................................................8
TASK 4............................................................................................................................................9
P7: Application of HRM practices...............................................................................................9
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Human Resource Management refers to a strategic approach which is adopted by the HR
department in order to make sure that the employees within an organization can remain satisfied
with their respective roles without problems and issues (Al-Jahwari and Budhwar, 2016). This
approach is required so that the HR department is able to ensure that the various types of goals
and objectives can be achieved in an effective manner. It is the role of the HR department to be
able to identify and solve the various types of problems and issues effectively and efficiently.
This report is based on Morrisons. It is a company which deals in various types of consumer
products and services. In this report, focus will be made on explanation of purpose and scope of
HRM, evaluation of effectiveness of its key elements. Additionally, analysis of various types of
factors will be made as a part of this assignment.
TASK 1
P1: Purpose and Functions of HRM
Overview- Morrisons is a company which deals in the retail sector and is one of the four
largest retailers in the United Kingdom. It is a company which provides quality products and
services to its customers and makes sure that they are satisfied.
Human Resource Management is a function which ensures that the different issues related to
employees are properly managed within an organization (What Is Human Resource
Management?, 2020). The HR department within a particular organization has different types of
purposes. In the context of Morrisons, the HR department has the following purpose-
 Employee recognition and engagement- It means recognizing the talent of the
employees within an organization and ensuring that they are given adequate recognition
(Bondarouk, Trulle and Valverde, 2016). Also, it is the purpose of HR department and
functions to ensure that the workers are engaged in an appropriate manner.
 Career development- It refers to identification of scope for the workers so that they are
able to grow further in their careers (Chowhan, Pries and Mann, 2017). In Morrisons, it is
the purpose of HR department and functions to ensure that the right opportunities are
provided to the workers so that they are able to grow in their careers in an effective
manner.
Functions of HRM-
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 Planning- It is very important for the HR department of the organizations to be able to
plan in the right manner (Delery and Roumpi, 2017). Short-term, Medium-term and
Long-term plans are required to be made by the HR department of Morrisons so that they
are able to ensure that workers work in an effective manner by boosting up the
productivity.
 Organizing- For the HR department of organizations it is required that the various types
of activities in the organization are organized properly to ensure that the productivity
level of the employees is maintained (Grobelna and Marciszewska, 2016). In Morrisons,
it is crucial that the HR department effectively plays this role.
 Staffing- HR department of companies is required to ensure that it identifies the vacant
positions in the different departments and fill them by finding out the right candidates
(Guest, 2017). In the context of Morrisons, it is highly important that its HR department
is able to ensure that its staffing requirements are met. The role of this function is to
ensure that the requirements related to the staff of the organization are met effectively.
This will help the company in getting good workers who can do its work in an effective
manner.
 Directing- In the HR department of organizations it is needed that the right directions are
given to the employees so that they are able to do their work properly. For Morrisons, it
is crucial that its HR department can give the right directions and instructions to the
workers and ensure that the work can be done in an effective manner.
 Procurement of Human Resources- For the HR department, it is important that the
human resources are procured at the right time when there is a requirement. In it, the
company's HR department ensures that it gets the best workers for doing its work which
will ensure that it achieves its goals and objectives.
 Employee Compensation- In the firms, HR department determines the compensation to
be paid to the employees according to their skills and abilities. For Morrisons, it is
important that its workers are paid adequate compensation as determined by the HR
department. This is important because it will ensure that the best employees are retained
in the organization and thus goals and objectives can be achieved.
 Development of human resources- For the organizations, it is crucial that the HR
department is able to develop its human resources. In Morrisons, the HR department is
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required to ensure this which will make sure that the employees are able to work to their
full potential.
 Developing healthy human relations- In the companies, the requirement is to make sure
that healthy human relations can be developed (Ho and Kuvaas, 2020). In the context of
Morrisons, it is important for the HR department to be able to develop these relations in a
highly effective manner. This is so because by developing healthy relations with the
employees the HR department will be able to keep them satisfied and their overall
efficiency, effectiveness and productivity will be boosted.
P2: Strengths and weaknesses of approaches of recruitment and selection
For the purpose of recruitment and selection there are various approaches which can be
used by the companies. These are explained as follows-
Approaches of Recruitment-
Internal sources- These sources can be used in order to ensure that the existing
employees of the organization can be considered for higher roles when required (Jabbour and de
Sousa Jabbour, 2016). Talented employees with higher-order skills and abilities can be
considered for various vacant positions within the company. Transfer and Promotion are the
examples through recruitment can be done internally within the organization. In the context of
Morrisons, the use of this approach is required to ensure that proper recruitment can be done.
Strengths-
 Time-saving- When this approach is used it results in a lot of time saving. Thus for the
HR department in Morrisons it is quite advantageous.
 Savings of costs- By making the use of this approach the HR department can save on the
costs of recruitment. Thus this offers an advantage for the HR department in Morrisons.
Weaknesses-
 Partiality- The use of this approach for the purpose of recruitment can lead towards
partiality from the HR manager towards a particular employee. In Morrisons, this can
create a disadvantage.
 Lack of a big pool of candidates- When this approach is used the HR managers are not
able to select from a big pool of candidates. In the context of Morrisons, this creates a
disadvantage because the HR department does not have a wide choice for considering
selection.
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External sources- These sources can be used so that the HR department is able to
identify the right candidate from a large pool of candidates (John and Taylor, 2016). The
examples of external sources can be employment agencies, management consultants etc. For
Morrisons, it is quite important that its HR department is able to make the use of these sources
appropriately which will ensure that the organization is get the right candidates.
Strengths-
 Wide pool of candidates- In this approach, the HR department can ensure that it can
select the right candidate from a wide pool of candidates which are available. For the HR
Department of Morrisons this is an advantage.
 No partiality- When these sources are used, there can be no partiality on the part of HR
managers to select a particular candidate. In Morrisons, this can offer an advantage.
Weaknesses-
 Time-consuming- The use of this approach requires the use of a lot of time. In
Morrisons, this creates a disadvantage for the HR department.
 Costly- When this approach is used by the HR department it can increase the overall
costs. This creates a disadvantage for the HR department of Morrisons.
Approaches of selection-
Interview- In Interview method a face-to-face conversation is held between the
interviewer and the job applicant in which the interviewer is able to analyse the skills and
abilities of the applicant effectively to determine the suitability of the candidate for the job role
(Katou, 2017).
Strengths-
 Direct communication- With the use of this method, there is a direct communication
between an interviewer and the job applicant. Thus for the HR managers of Morrisons
this is an advantage.
 Proper evaluation of the candidate- When this method is used, it ensures that the
candidate is properly evaluated for the job role. Therefore, In Morrisons it offers an
advantage for the HR manager.
Weaknesses-
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 Lack of evaluation of all aspects- When this method is used, it does not result in the
evaluation of all aspects of personality of a particular candidate. In Morrisons, this can
create a disadvantage.
 May result in partiality- The use of this approach can result in partiality on the part of
HR manager towards a particular candidate. In the context of Morrisons, this can lead
towards a disadvantage.
Written Test- In Written Test Method, the organizations judge the aptitude of a
candidate through different types of questions (Kianto, Sáenz and Aramburu, 2017). This helps
them in determining the skills and abilities of the candidates. For the HR department of
Morrisons, this method is quite useful for ensuring that it is able to properly judge candidates.
Strengths-
 Judgement of aptitude- By making the use of this method the HR department can judge
the aptitude of a candidate in an effective manner. Therefore, for the HR department of
Morrisons this offers an advantage.
 No partiality- In this method, there can be no partiality on the part of the HR managers
to select a candidate. For the HR department in Morrisons it offers an advantage.
Weaknesses-
 Costly process- Conduction of a Written Test is a costly process and increases the
overall expenditure. In the HR department of Morrisons, this creates a disadvantage.
 Time-consuming- Conducting a Written Test within the organization for selecting
candidates is a time-consuming process. For the HR department of Morrisons, this can
lead towards a disadvantage.
TASK 2
P3: Benefits of HRM practices
HRM practices refer to the methods which are adopted by the organizations so that they
are able to ensure that they can increase the level of satisfaction of the employees in a highly
effective manner without problems and issues (Mayrhofer and Brewster, 2017). They offer a lot
of benefits to both the employers as well as employees. These are explained as follows-
Providing hygienic work conditions- When an organization provides them to the
workers it ensures that the morale and motivation of the employees remains high. Clean and
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hygienic work conditions allow the workers to be able to concentrate more on the achievement
of their goals and objectives. This can benefit Morrisons as the productivity level of the workers
will increase. Also for the employers it creates a benefit because it makes sure that the
achievement of goals and objectives by the employees can be done because they are motivated to
do better work.
Providing compensation on time- By providing compensation on time the organizations
can ensure that the employees are able to work better as their motivation will remains high. This
will benefit Morrisons as the workers will in a better manner. For the employees it is beneficial
as it ensures that they get their payment on time and for the employers it is advantageous because
it allows the employees to be more productive in nature.
Providing training to employees- By providing training to the workers the organization
will be able to ensure that they are able to achieve higher goals and objectives which are set for
them. In this way Morrisons will be benefited. For the employees it is beneficial as it helps them
in achieving challenging goals and targets and for the employers it is advantageous as it ensures
that they are able to get the skills of the workers enhanced.
Rewards and recognition- The HR department has to ensure that it provides the rewards
and recognition to the workers when they do good work. This can be provided when the
employees do extra work or when they perform in a better manner for the purpose of the
organization. This helps the companies to be able to recognize the talented employees and
provide them a chance to display their skills and capabilities in a much effective manner thereby
helping them a lot. In this way it can help Morrisons. For the employees it is beneficial as it will
help them to be able to enhance earnings by doing good work. For the employers it creates and
advantage by helping them to be able to achieve the goals and objectives of the organization.
P4: Effectiveness of HRM practices
The HRM practices which are adopted in the organizations have a particular level of
effectiveness. It is explained as follows in the context of Morrisons-
Motivation- HRM practices can be adopted by the employers in the organization to be
able to motivate the workers in an effective manner (Ngwenya and Aigbavboa, 2017). This
ensures that they perform their tasks effectively and are able to achieve their goals as well as
objectives. In Morrisons this can help in enhancement of motivation level of the employees. This
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will also lead towards boost in organizational profit and productivity as the workers will work
much better.
Discussion and feedback- By providing a platform for the purpose of discussion and
feedback the employers can make sure that the employees are able to develop their skills and
abilities. Thus in this way the workers will be able to share their ideas and thoughts which can be
useful for the company. This will help in the achievement of goals and objectives. This can be
useful for Morrisons. This will boost organizational profit and productivity as the ideas and
thoughts of the workers can be useful for the company.
Communication- When the right HRM practices are used within the companies it can
make sure that the communication can be done in a much better way. Therefore, for the workers
it can be very helpful. In Morrisons, when the HR departments adopts the right HRM practices it
facilitates good communication. This will boost organizational profit and productivity as by
communicating in a proper manner the right information can be shared which will help in
achievement of goals and objectives.
Pleasuring employees with the unexpected- This allows the organizations to be able to
ensure that the employees are given surprises which can lead towards an enhancement in their
productivity level. For Morrisons it can be quite useful. It can boost organizational profit and
productivity as the morale and motivation of the workers will remain high.
TASK 3
P5: Importance of employee relations
There is an importance of employee relations in an organization. It ensures that the HR
department is able to ensure that good relations are set with the employees and their problems
and issues are solved in an effective manner so that they are able to concentrate and focus more
on their work. The influence it has on influencing HRM decision-making is explained as
follows-
Employee loyalty- When the HR department in an organization maintains good relations
with the employees it ensures that the employee loyalty is maintained (Ogunyomi and Bruning,
2016). In Morrisons, this can create an influence on the HRM decision-making as when the
employees remain loyal the HR department can take certain decisions in their favour.
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Motivation- By maintaining good relations with the employees in an organization the
HR department can easily enhance their motivation level effectively. In the context of Morrisons,
it can lead towards creation of an influence on HRM decision-making because the HR
department takes decisions which are able to enhance the motivation level of the workers.
Less workplace conflicts- Maintenance of good employee relations is helpful in
ensuring that there are less workplace conflicts. In Morrisons, it can lead towards an influence on
the HRM decision-making because less conflicts will make sure that an organization is able to
focus effectively on its work.
Improvement in trust and confidence- When good employee relations are maintained it
can ensure that trust and confidence can be maintained. In the context of Morrisons, it can ensure
that the HR department can facilitate it in an effective manner. This will impact the HRM
decision-making because trust and confidence in the decisions of HR department will lead
towards taking of better decisions.
Better workplace culture- Maintaining good employee relations can result in better
workplace culture within the organizations. For Morrisons, it is required that its HR department
is able to maintain a better workplace culture in an effective manner.
Work-life balance- When good relations are maintained by the HR department with the
employees it makes sure that work-life balance is maintained. In Morrisons it is quite crucial for
the HR department to make sure that work-life balance is maintained which will influence HRM
decision-making because when it is maintained it can lead towards better decisions from the HR
department.
Better employee engagement- Maintaining good employee relations ensures that the HR
department is able to engage in a better manner with the employees (Rana and Malik, 2017). In
Morrisons, it can influence HRM decision-making because it can make sure that the right
decisions are taken by the HR department to engage in a better manner with the employees.
P6: Employee legislations
Employee legislations are the laws and regulation which are formulated by labour law
and government for beneficial for employees and completing the work effectively (Saeed and
et.al., 2019). If company wants to get success and retain the employees the it is required to
follow the employment laws which can make happy and increase trust of them to work more
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effectively. In Morrisons, HR management following the different employment regulations that
are as follows:
Health and safety act 1974 – This is an act which formulated by parliament of UK in
order to provide the safety and security to employees who are working in organisation. This act
increases the morale and satisfaction level by providing them good health and security. This can
increases the high performance of employees as they feel secure and happiness. If employees are
healthy and fits then only they can work in organisation effectively and give best outcomes so it
is important for management to follow regulation and create healthy environment. In context to
Morrison, management uses this laws and providing good health and safety to employees so they
feel good and retain in organisation for long period of time. This increases the employees
motivation and satisfaction so they can work in changing environment and increases the
outcomes.
Data protection act 2018 – This is an act which is implemented by all organisation in
UK for providing security to employees by keeping protect employee's data and personal
information. Sometime, the data of employees leaked which is misused by people and created
risk for people. Therefore, it is important for management to ensure their employees that their
personal data and information are safe and will help to retain them for long period. Morrison is
following this regulation and keeping safe employees data which can help to complete the work
and make happy to people.
Workplace safety laws: This is also known as health and safety law which is required to
provide the good health and safety to workers (Shamim and et.al., 2016). As employees are the
main assets of organisation who needed safe workplace from where they can manage business
activities and make efforts to improve the workings. Morrisons is following the workplace safety
laws in which it protects employees from hazardous such as toxic chemicals, unsanitary,
electrical and mechanical risk, and other dangers. This also motivates workers to work and
improve the organisational productivity in changing environment. If employee will work at fresh
and clean environment, then they feel good and highly energetic that can help to accept the
challenges and maintain the good workings in their activities.
Disability act: This legislation is related with employees who are disable as physical,
mental, sensory impairment and other that hinder the employee’s participation in organisation
and society with others. According to this, a person has right to work and participate equally in
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society and organisation (Stolzer, 2017). Morrison, is following this act and providing
appropriate job opportunities to those people which helps to maintain good performance. This act
helps to give the work opportunities to all people who are able and willing to work in
organisation. This can help to improve the business performance and profitability.
Therefore, Morrison is following all acts in relation to employment which can help to
make feel good to employees and improve the business performance in their workings. The
motivation level of people also improves by managing all workings and attaining the business
goals.
TASK 4
P7: Application of HRM practices
Job Specification- It refers to a brief version of Job description which is prepared in
order to specify the job role and its requirements to the candidates who are applying for it in a
particular organization (Shen and Benson, 2016).
Job Specification-
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HR Assistant-
Position- HR Assistant
Qualifications- MBA in HRM
Experience- At least an experience of 1 year in the HR field is desired.
Special attributes- Good communication skills, Ability to adjust according to the
requirements, Good understanding skills and Good analysis skills are desired.
Physical attributes- Attractive personality, Good Physique is desired in the candidate.
Job profile-
 To post job vacancies whenever required in the newspapers, websites etc.
 To identify suitable candidates for the job role.
 To call the suitable candidates for the interview process.
 To conduct the interview of the potential candidates.
 To coordinate with the HR Manager in taking the decision regarding selection.
Reports to- HR Manager

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CV-
Name- ABC
Phone Number- 6824071289
Email Address- [e-mail]
Educational Qualifications-
 Completed Schooling from Regent High School, London
 Completed B.Com from Imperial College London
 Completed MBA in HRM from Brunel University London
Work Experience-
1 year experience as HR Associate in DCSL Software Limited
Skills-
 Communication skills
 Fluency in speaking English
 Ability of coordinating with the team members
 To work as a part of the team in order to achieve the goals and
objectives of the organization
About me-
I wish to work in an organization which can give adequate recognition to my
talent and skills and offers me a position in which I can excel. I want to prove
myself in a competitive environment and seek to enhance my skills in an
effective manner.
ABC

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CV-
Name- XYZ
Phone Number- 7439270129
Email Address- [e-mail]
Educational Qualifications-
 Completed Schooling from Woodside High School, London
 Completed B.Com from Morley College, London
 Completed MBA in HRM from Trinity College, London
Work Experience-
2 years experience in Tibco Software Ltd.
Skills-
 Communication skills
 Teamwork skills
 Judgement skills
 Decision-making skills
About me-
I seek to prove myself in the HR domain by creating a name for myself
in the company I work in. I want to work for an organization which gives
regard to ethics and values and gives suitable recognition to my skills and
abilities.
XYZ

Preparatory notes for the interview for the interviewer-
HR Assistant is a role which will involve identifying the suitable job roles and finding
out the right candidates for them. It is a position which requires a person to be able to cooperate
and coordinate in an effective manner so that the different types of goals and objectives can be
achieved within the organization.
For an Interviewer it is crucial to identify the different types of requirements related to
the position. The following points must be kept in mind while taking the interview of this
position-
 Having a clear mindset before taking the interview is crucial and it helps in conducting it
in a smooth manner.
 It is important for the interviewer to have a good eye contact with the candidate so as to
ensure that the candidate can be judged properly.
 For the interview of this position the interviewer needs to analyse the different aspects
related to the personality of the candidate.
The following questions can be asked by the interviewer to the candidate-
 What is your name?
 What is your age?
 What are your educational qualifications?
 Do you understand the nature of work at this position?
 What are your skills?
 Do you have any experience for this position?
The selection criteria for the HR Assistant position would be as follows-
Educational qualifications- MBA in HRM
Skills- Communication skills, Ability to judge the candidates, Decision-making skills,
Teamwork skills
Experience- At least 1 year experience in the HR field is desired
Personality- A candidate having good personality should be preferred for this position
Decision- XYZ should be selected for the HR Assistant Role in Morrisons because he
possesses better communication skills and has the ability to take decisions in an effective
manner. Also XYZ has more experience as compared to ABC in the HR field which makes him
suitable for this particular position.
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14
Offer Letter-
Dear XYZ,
We at Morrisons are pleased to tell you that you have been selected for the role
of HR Assistant in the company. We are sure that you must have created a good
impression on the minds of those who have interviewed you to be considered
suitable for this role.
We think that you will excel in your position and would be able to work in the
right manner to ensure that the organization is able to achieve its goals and
objectives in the future time period.
A brief profile of your position is as follows-
Title- HR Assistant
Location- London, United Kingdom
Work Hours- 8 hours per day
Total Emoluments- 80,000 pounds per month + Incentives as per the
performance
We believe that you will be able to perform to the best of your abilities in the role
and excel in challenging conditions and a competitive environment.
If you choose to accept this letter, then please sign and provide a copy of the
same to the HR department.
With Regards,
HR Manager
Morrisons

Evaluation- The process of selection of HR Assistant in Morrisons involves identifying
the talented candidates from a pool of candidates available and calling them for the interview.
Thereafter, they are judged in the interview process where their skills and abilities are checked.
Thus, a decision is taken regarding the selection of the candidate. This process is highly suitable
according to the requirements of the position. The rationale for conducting the right HR practices
is that it is very helpful for the employers to be able to retain the talented workers in the
organization. With the use of appropriate HR practices the overall efficiency and effectiveness of
the company will remain high and in this way it will ensure that the goals and objectives are
achieved without facing problems and issues and thus the company will achieve sustainable level
of success.
CONCLUSION
From the above report, it can be concluded that Human Resource Management is a
process in which the HR departments in an organization identify the best practices to adopt to
keep employees satisfied. It is needed to cooperate and coordinate with the workers in a proper
manner. It is a process which ensures that the work is carried out smoothly in the organization. It
is the duty of the HR department to make sure that problems and issues of employees are
identified and solved and thus Human Resource Management ensures that the HR department is
able to ensure it in the organization in a highly effective manner. Through this process the
employees of the organization can remain satisfied and can achieve their maximum potential.
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